Post on 07-May-2015
description
Excellence:
Delivering superior value to your customers
Rodot 2008 Kick-Off MeetingJanuary 26, 2008
Remi ADESEUN
Overview
Excellence defined
Excellence Building Blocks
Achieving Excellence
Nuggets of Excellence
Excellence defined... excellence ex·cel·lence [éksələnss] (plural ex·cel·lences) noun 1. superiority: the quality
or state of being outstanding and superior an award for excellence in photography
2. outstanding feature: a feature or respect in which somebody or something is superior and outstanding Microsoft® Encarta® 2006. © 1993-2005
We are what we repeatedly do. Excellence, then, is not an act, but a habit. Aristotle
Excellence Building Blocks...
Management Perspective Mckinsey 7-S Model
Strategy Structure Systems Shared Values Skills Staff Style
Strategy The Direction and
Scope of the company over the long term
Plans for the allocation of a firm’s scarce resources over time to reach identified goals
Shaped by environment, competition, customers
Strategy....Traditional Approach
Basic focus: Competing within
the confines of the existing industry
Trying to “steal” customers from rivals (Bloody or Red Ocean Strategy)
Low-Cost Differentiation Niche
Strategy...Blue Ocean Approach
Four Actions Framework + Eliminate/Reduce/Raise/Create GridThe four actions framework offers an technique that breaks the trade-off between differentiation and low cost and to create a new value curve. It answers the four key questions of what industry takes for granted and needs to be eliminated; what factors need to be reduced below industry standards; what factors need to be raised above industry standards; and what should be created that the industry has never offered.
The eliminate-reduce-raise-create grid pushes companies not only to ask all four questions in the four actions framework but also to act on all four to create a new value curve. By driving companies to fill in the grid with the actions of eliminating, reducing, raising, and creating, the grid provides four immediate benefits: it pushes them to simultaneously pursue differentiation and low costs; identifies companies who are only raising and creating thereby raising costs; makes it easier for managers to understand and comply; and it drives companies to scrutinize every factor the industry competes on.
Eliminate
Enological terminology and distinctions
Aging qualities
Above-the-line marketing
Raise
Price versus budget wines
Retail Store involvement
Reduce
Wine complexity
Wine range
Vineyard prestige
Create
Easy drinking
Ease of selection
Fun and adventure
A New Valu
e Curv
e
Reduce
Eliminate Create
Raise
Which factors should be reduced well below industry standards?
Which factors should be created that the industry has never offered?
Which factors should be raised well above the industry’s standard?
Which of the factors that the industry takes for granted should be eliminated?
Four Actions Framework + Eliminate/Reduce/Raise/Create Grid
Eliminate Raise
Reduce Create
Four Actions Framework
A New Value Curve
Reduce
Eliminate Create
Raise
The Eliminate-Reduce-Raise-Create Grid
Structure The basic
organisation of the company and how the units relate to each other: Centralised,
functional divisions (top-down)
Decentralised; a matrix, a network, a holding
Systems Formal & Informal
Procedures, processes and routines that characterise hoe the work should be done: Financial systems Recruiting, Promotion
and Performance Appraisal Systems
Information Systems
Shared Values
What does the organisation stand for?
What does it believe in?
Central Believes and Attitudes
Core Values
Skills
Distinctive Capabilities of Personnel
Distinctive Competencies of the organisation as a whole
What the company does best
Supreme excellence consists in breaking the enemy's resistance without fighting. Sun Tzu
Staff The companies
people resources and how they are recruited, developed, trained and motivated
Numbers and Types of Personnel within the organisation
Style Cultural style of the
organisation and how key managers behave in achieving the organisation’s goals
The Leadership approach of top management and the company’s overall operating approach
2 Corinthians 8:7 But as you excel in everything—in faith, in speech, in knowledge, and in all eagerness and in the love from us that is in you—make sure that you excel in this act of kindness too.
The 7-S Framework (McKinsey)
Achieving Excellence...
The Basics Time-Tested Principles A Bias for Action Customer-Centric Autonomy and
Entrepreneurship Productivity through
People Stick to the knitting Simultaneous Loose-Tight
Properties Hands-on, Value-Driven
A Bias for Action...
The Basics Time-Tested Principles
Get out there and try something!
You don’t learn anything in Business without trying (possibly failing and trying again!)
No amount of analysis and market research will lead to true innovation
As Edwin Bliss once said, “The pursuit of excellence is gratifying and healthy. The pursuit of perfection is frustrating, neurotic, and a terrible waste of time.
Customer-Centric...
The Basics Time-Tested Principles Being Close to the
Customer is highly desirable
Seems simple, but is difficult to achieve
Customers include distributors and wonderfully irrational end-users
Everyone in the organisation needs to keep in close touch with customers
Autonomy and Entrepeneurship...
The Basics Time-Tested Principles Even if you are big, act
small Organisations are simply
collection of people People don’t relate well
with big abstract entities Successful big companies
organise themselves into small, relatively independent units
The unifying factor is common goals and cultural norms
Productivity through People...
The Basics Time-Tested Principles
Duh! Everyone knows that
people make the difference
Make this count in your internal relations, external alliances and most especially at customer interfaces
Consistency...
The Basics Time-Tested Principles
Concentrate on what you know and do best
Stick-to-the knitting Avoid Jack-of-all
trade Be systematic in
growth strategy
Attitude matters in the Pursuit of Excellence
Flexibility...
The Basics Time-Tested Principles A Bias for Action Customer-Centric Autonomy and
Entrepreneurship Productivity through
People Stick to the knitting Simultaneous Loose-Tight
Properties Hands-on, Value-Driven
Pursuing Excellence Is a Matter of a Whole-Hearted Endeavor
Hands-on, Value-Driven...
The Basics Time-Tested Principles Figure out what your
company should stand for
What will give your people the most pride
Actively manage your value systems
Get involved The Excellent companies
make meaning, not just money
Pursuing Excellence is an All-Inclusive Pursuit
Nuggets of Excellence.. We are what we repeatedly do. Excellence, then, is not
an act, but a habit. Aristotle
If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude. Colin Powell
All labor that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence. Martin Luther King, Jr.
We need to internalize this idea of excellence. Not many folks spend a lot of time trying to be excellent. Barack Obama
Pursuing Excellence Is a Matter of Choosing the Nobler of your options
Nuggets of Excellence.. The pursuit of excellence is less profitable than the pursuit of
bigness, but it can be more satisfying. David Ogilvy-
Desire is the key to motivation, but it's determination and commitment to an unrelenting pursuit of your goal - a commitment to excellence - that will enable you to attain the success you seek. Mario Andretti
Supreme excellence consists in breaking the enemy's resistance without fighting. Sun Tzu
But as you excel in everything—in faith, in speech, in knowledge, and in all eagerness and in the love from us that is in you—make sure that you excel in this act of kindness too.
2 Corinthians 8:7
Pursuing Excellence Should Not be Limited by the Nature of the Task
Nuggets of Excellence.. As Edwin Bliss once said, “The pursuit of excellence is
gratifying and healthy. The pursuit of perfection is frustrating, neurotic, and a terrible waste of time.
Pursuing Excellence is not to be a Quest for Superiority Pursuing Excellence Should Not be Limited by the
Nature of the Task Pursuing Excellence Is a Matter of Choosing the
Nobler of your options Pursuing Excellence is an All-Inclusive Pursuit Pursuing Excellence Is a Matter of a Whole-Hearted
Endeavor
Pursuing Excellence is not to be a Quest for Superiority
RODOT VISION:“To be the preferred provider of Products, Services and Solutions to clients in our chosen spheres of endeavor”
Conclusion
Motives for the Pursuit of Excellence The Glory of God The Principle of Redeeming the
Time, Using our Opportunities Being the Best you can be Eternal Rewards
Have an Excellent 2008!