Post on 31-Mar-2015
Relief Logistics during 2011 Thailand Floods:The real situation and lessons learned
Asst.Prof. Sathaporn Opasanon (PhD)
Thammasat Business School
opasanon@gmail.com, opasanon@tu.ac.th
What happened in 2011?
Two main factors• An unusually high amount of rain• Mismanagement of the department of irrigation
Consequences• 6 months (July, 2011 –
Jan, 2012)• 66 out of 77 provinces• 13.6 million people• 7 Industrial estates• US$ 45.7 Bn• The worst flooding • Disruptions to global
manufacturing supply chains
5
Flooding
People
EnterprisesTransport
Infrastructure
Effects of FloodingHouses
Cars
Pets
Manufacturers
LSPs
Retailers
Road
Rail
Transportation Infrastructure
Unconnected Roadways
Key Finding Lesson learned Feed Forward
Severe traffic jams on some unaffected main routes
Traffics clogged highways out of the flooded areas.
Provide necessary travel information, esp all possible alternative routes.
Recover some linkages.
Highway 340 Recovery
• Reclaim Highway 340, an alternative linkage to the southern part of Thailand
Transportation in the city
Key Finding Lesson learned Feed Forward
Road transportation was limited. The water levels were too high for vehicles to travel on some linkages.
Provide effective multi-modal transport .
Match vehicle types with water levels
Multimodal Transport
Key Finding Lesson learned Feed Forward
Unacceptably long travel time Passengers had no idea how to get to their destinations.
Provide multi-modal route guidance.
Car Parking
Flood shelter at Rajamangala Stadium, Bangkok, Thailand, October 2011
Basic Necessities
• Instant noodles• Canned food• Bottled water• Trash bag• Mosquito repellent lotion• Medications• Toothbrush, toothpaste• Flash light, candles• Lighters• Whistle, mirror• Nylon rope• Life vest
Women• Sanitary napkins
Children• Milk• Diaper• Candy• Toys
Survival Bags
Flood Relief Operations Center at Donmuang Airport
Inefficient Operations
25
Packing Station
Storage Area
Receiving Shipping
Pull to packing
station
Pull
to p
acking
sta
tion
Unorganized Functions and Flows
Packing Station Packing Station
PULL
High stockpile of donated basics
Key Finding Lesson learned Feed Forward
Huge inventory in the relief operations center
Product mixing in survival bags
The operations were not well-organized.
Adjust the layout and associated process.
Change from “Pull” to “Push” process.
27
“To-Be” Functions and Flows
Reserve storagefor large items
Canned foodStation
Bagged riceStation
Inspection and sortation
Receiving Shipping
Dire
ct puta
way to
rese
rve
Cross-docking
Accumulation, packing
and utilization
Other basics
Bag Station
Replenishment
PUSH
Push to sortation
Distribution of sustenance kits
Key Finding Lesson learned Feed Forward
Redundant aid provisions on certain areas, while none on some areas.
Lack of coordination among different actors
Lack of information sharing
Set up a single agency with adequate authority in coordinating the delivery of aid.
Provide centralized information management system
Redundancy in Aid Provisions
Pets
Key Finding Lesson learned Feed Forward
Shortage of supplies in retail stores
Flood warning caused panic buying .
Retail distribution centers are in the flooded areas.
Carefully release flood warning
Rely more on direct shipment rather than all via DC.
32
Suppliers Stores
All via DC
Local shop
Modern Distribution Network for Retailers
Local shop
Industrial Estates Affected by the Flood
Rojana Industrial Park, Ayutthaya, October, 2011
Disruptions to Automobile Supply Chain
36
Disruptions to Manufacturing Supply Chain
Suppliers Manufacturers Distributors Retailers Customers
Supplier
Supplier
Supplier
Plant
DC
DC
R
R
R
R
R
R
CUSTOMERS
Key Finding Lesson learned Feed Forward
Disruptions to manufacturing supply chains
Most SC rely on a single supplier for a certain component of a product to gain the economies of scale.
Manage risk by having multiple suppliers.
Supplier
Other Significant Damages
Interesting Findings• Victims refused to transfer to the temporary shelters
provided.• Social network helped transferring and sharing real-time
information on the situation• Thai army played a critical role in relief operations and
aid deliveries.
Remaining Challenges
• How to encourage affected people to move to provided shelters
• How to effectively manage overloaded information and coordinate aid delivery
• How to provide fast and seamless multi-modal transport• How to provide useful routing guidance
That’s a wrap!