Post on 19-Jul-2020
RELEASING ENGINEERING CAPACITY FOR INNOVATION WITH EFFECTIVE & EFFICIENT CHANGE MANAGEMENT Vinu Gurukar, Josh Arnaldo, and Kristen LuceroEdwards Lifesciences
IpX Institute for Process Excellence31st Annual
#IpXConX18
Edwards LifesciencesThe global leader in patient-focused innovations for structural heart disease and critical care monitoring.
3
Institute for Process Excellence #IpXConX18
Edwards Lifesciences
Helping Patients is Our Life’s Work, and
4
Change Initiators(1000+)
QAQuality Audit
(60+)
RA
ENG MKTG
OTHER
Collaborate (2000+)QARA
ENG MKTG
OTHER
Approve (2000+)
Opportunities with Our Change Process
100,000 hours (50 FTE) consumed in rework every year!
REJECT
REJECT
REJECT
70% OF
CHANGES
REJECTED
Institute for Process Excellence #IpXConX18
5
Change Initiators(1000+)
QAQuality Audit
(60+)
RA
ENG MKTG
OTHER
Collaborate (2000+)QARA
ENG MKTG
OTHER
Approve (2000+)
High Turnover
Infrequent Users
Excessive Audit Criteria
Misalignment
Unmet ExpectationsLack of Upfront
Collaboration
Data Analysis Exposed Trends
Need End-to-End Process, Expectations and Requirements Alignment
Institute for Process Excellence #IpXConX18
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ORGANIZATIONAL ALIGNMENT ACROSS BUs & SITES (HORIZONTAL)
FU
NC
TIO
NA
L A
LIG
NM
EN
T IN
BU
(V
ER
TIC
AL
)
Lack of Horizontal & Vertical Alignment
BU 1
Change Initiators
Quality Audit
BU 2
Change Initiators
Quality Audit
BU 3
Change Initiators
Quality Audit
SITE 4
Change Initiators
Quality Audit
SITE 5
Change Initiators
Quality Audit
Business Process Owner / CCB to Standardize & Align ProcessesInstitute for Process Excellence #IpXConX18
Initiator
Quality Audit
Collaborator
Approver
Move Towards Integrated Process Excellence (IpX)FU
NC
TIO
NA
L A
LIG
NM
ENT
IN B
U (V
ERTI
CA
L)
Quality Audit
Collaborator
Approver
Change Request
Requestor
Coordinator
Change Analyst 1
Change Analyst 2
=
=
Institute for Process Excellence #IpXConX18
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Reduced Rework and Released Capacity for Continued Innovation!
Outcome so far……more to do!
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
0
100
200
300
400
500
600
700
800
900
1000
Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
# of
App
rove
d EC
Rs
Approved ECRs Rework %
70%
30%
Institute for Process Excellence #IpXConX18