Reinventing Retail

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A look at how emerging technologies will change the experience of shopping in the near future. Presented at the Future Perfect Retail conference, October 2013. Developed by Moonshot, the innovation lab at Barkley.

Transcript of Reinventing Retail

PRESENTS

RETAIL R INVENTINGE The technology

of how we shop

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image of exhibition

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THE DIGITAL AGE

1992

3

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DIGITAL IS DEAD

4

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THE POST-DIGITAL AGE

2013

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BARKLEYUS.COM/TECHROADMAP

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INTELLIGENT THINGS

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COMPUTER VISION

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3-D SCANNING AND PRINTING

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MOBILE SHOPPERS

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SHOPPER ANALYTICS

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BUDGET FOR INNOVATION

11%

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source: “Benchmark Your Marketing Innovation Culture,” Forrester Research, August 2013

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BUDGET FOR INNOVATION

70 / 20 / 10

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source: “Benchmark Your Marketing Innovation Culture,” Forrester Research, August 2013

NOW NEW NEXT

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IN-STORE EXPERIENCE

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IN-STORE EXPERIENCE

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NO-BOX RETAILING

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NO-BOX RETAILING

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NO-BOX RETAILING

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NO-BOX RETAILING

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CONFIDENCE BEFORE COMMITTING

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MOBILE ENGAGEMENT

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89%source: Nielsen, 2012

of smartphone users use their phones at retail

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MOBILE ENGAGEMENT

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source: “Sprint Mobile Moment of Truth Study,” August 2012

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MOBILE ENGAGEMENT

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amazon.com

facebook

groupon

target

QR Reader

yelp

ebay mobile

google shopper

foursquare

twitter

red laser

walmart mobile

0% 7.5% 15% 22.5% 30%

6%7%

8%8%8%

9%9%9%

11%11%

18%26%

source: “Sprint Mobile Moment of Truth Study,” August 2012

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MOBILE ENGAGEMENT

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source: “Sprint Mobile Moment of Truth Study,” August 2012

Buy In-Store

No Influence

Buy at another store

Buy online

MOBILE SHOPPERS ALMOST 3X TIMES MORE LIKELY TO BUY IN STORE THAN ONLINE.

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MOBILE ENGAGEMENT

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“THE BEST WAY TO PREDICT THE FUTURE

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IS TO INVENT IT.”

Alan Kay Computer Pioneer

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“IF YOU DON’T INVENT THE FUTURE,SOMEONE ELSE WILL.”

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Mark Logan Computer Geek

@mloganbit.ly/marklogan