Reinforcing Brand Image by aligning all Marketing Channels - Deepti Pingali

Post on 28-Nov-2014

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Advertising has a crucial part in any Customer Journey and PPC plays a major role in it. The presentation talks about the need to align all channels of marketing and their part in a User’s search funnel and the role each medium plays to bring in Conversions/Sales, thus reinforcing the Brand Image.

Transcript of Reinforcing Brand Image by aligning all Marketing Channels - Deepti Pingali

BY DEEPTI PINGALI

HEAD OF PAID SEARCH AND BIDDABLE MEDIA

BARRACUDA DIGITAL LTD

Reinforcing Brand Image by aligning

all Marketing Channels

Barracuda Digital LtdA digital Marketing Agency that talks your

languagePaid Media

SEO

Social

Med

ia

CRO

Mob

ile

Business

Photos

Software Dev

Key Influencers in Buying Life Cycle

Purchase Lifecycle

Contributing

Marketing Channels

Time Share

Ad Spend Buying Influencers

Mapping Customers

Purchase Lifecycle

Source: Clickz.com, survey: Pulsepoint Group and The Economist Intelligence Unit

Consider the full spectrum of how to create awareness and interest for Brand, how to influence transactions, retain and advocate

referrals for awareness.

Contributing Marketing Channels

Identify key channels for your Brand and adopt the suitable marketing strategy

Time Share Across Media

Source: Magna Global, eMarketer, Macquarie Capital

In the study conducted last year in US, we see that the share of media spend has been the highest for TV in parallel to the time

spent with the medium.

Ad Spend Across Media

Internet Ad Spend is the only medium which is going to see an increase by 2015, although the major chunk still lies with

TV.

Top Influencing Factors for Buying

While traditional media is still key, research shows huge shift towards digital. Hence it is important to focus on both and identify

mix of channels best suited for the brand.

Mapping Influencers

Today’s customer is tomorrow’s influencer – How do you proactively identify potential influencers and effectively manage them to reinforce the brand

Radio

Subway Ride

Google Searches

Facebook

RSS feedsSubway

Ride

Dinner

Evening Jog

HBO

Newspaper

Lavalife

YouTube

Facebook

Blogs

Podcasts

Twitter

Key Influencers in Buying Life Cycle

Purchase Lifecycle

Contributing

Marketing Channels

Time Share

Ad Spend Buying Influencers

Mapping Customers

What Next

Integration and Engagement

Identify the key marketing channels, ensure common messaging to users at all stages of buying cycle

Avoid confusionEngage and strengthen the relationship.

Recipes for Integration

Change messaging on the search ads to reflect the call to action of your TV slots.

Synchronize paid search with TV bursts by targeting the campaign to days and times of day.

Optimise the website page and have keywords with terms associated with the TV creative ( like actor names/songs)

Demographic targeting

Geographic targeting

How do I monitor impact?

What Method/Tool Approach

Impact • Analytics• Google Insights

• Compare/correlate Media activity

Role of Search • Click Path data from Ad Server/logs

• Click Path Analysis

Cross media effect • Cross media Optimisation

• Pre-post campaign performance analysis

ROPO(Research Online, Purchase Offline)

• Redeemable codes/vouchers only offered in certain media

• Surveys at point of Offline purchase

• Unique tracking Phone numbers

• Offer code/voucher only for one medium and track it offline

• Interview in store• Dynamic phone

numbers per search campaign

Summary

Identify Objectives/Goals of the Brand

Identify Key Marketing channels

Create plan for each channel with timelines of each activity – Strategize

Create consistent message across all channels

Scheduling

Measure the impact

Feedback and Learning

Case Studies

Banking client (Mindshare 2011)Understanding the synergies between Search and Traditional Above the Line Activity

• Offline media drives 10% increase in relevant search

• Search is client’s most efficient media

• Significant ROPO impact ( Research Online Purchase Offline)

Milk&More ( 2010)

Drive targeted traffic and registrations via SEM and support TV advertising

• Integrate Ad copy, keywords around sound track and strapline

• During the TV activity, PPC search volume increased by 103% , CPA reduced by 28%.

• Brand conversions increased by 260% and non brand by 70%

Impact of TV ads – Boost Traffic from Search

Source: SearchEngineLand

• Visitors Increased by 15-25% across Organic and Paid Search.

• Email relative to the rolling average of 100%• Non- Brand Paid Search Visitors/clicks increase

disproportionately to impressions , in other words, CTR goes up during the Flight

Reed.co.uk

Job site reed.co.uk sought to use YouTube as a direct response channel, not just for brand awareness.

They had their TV ad and two ads tailored to the TrueView format results far surpassed expectations.

3.6% CTR(1% is benchmark)

22p Cost Per Click(lower than 23p for search)

CPA in line with search

Source: Google

MoneyWeek sees views, clicks and conversions soar with repurposed TV

advert in to Direct response

• The brand launched its new TV ad ‘The End of Britain’• Trueview –in-stream ads we made with the re purposed TV

adverts generating follow on magazine subscriptions on the website.

@deeptipingalideeptipingali@gmail.com