Regional Transit Projects and Mobility Management

FPTA/FDOT/CUTR Workshop

St. Lucie County

Housing & Community Services

June 6, 2012

Project Highlights • General Overview • Challenges

• Opportunities • Solutions

• Mobility Coordination • Success Stories

General Overview

• Provide oversight & management of the public transit system. Operations - Council on Aging of St. Lucie, Inc. Six fixed routes and Demand Response

Services System operates Mon – Fri, 7 am - 6 pm

• Partner with 16 local program providers who offer transportation for their participants.

St. Lucie County Board of County Commissioners is the Community Transportation Coordinator

Challenges •No early or late evening services •No weekend/holiday services •Limited funding •Limited resources and connectivity for social service agencies

•Limited access to educational, recreational & life sustaining sites

Beneficiaries

• Residents • Social Service Agencies • Public & Private Transp. Providers • Coordinated Contractors • Agencies promoting alternate forms of transportation

Solutions Steering committee: • Coordinated Contractors & Social Service

Org.’s Goals: • Bridge gaps • Improve quality of life • Increase access to services • Increase community network providers • Identify new funding to sustain operations

Transportation Coordination Network

• Safe •Dependable

• Affordable & •Courteous

Accomplishments Job Access Reverse Commute Grant ARC

• Transportation for employment, school, & childcare • 7,838 Trips to date since 10/2011

Hunger Free Coalition – National Innovation Award Easter Seal Project Action

• ATCI Technical Support Grant - 1 year Best in Class for Electronic Media/Audio Visual FPTA

• Travel Training Video Memorandum of Agreement

• Workforce Solutions

One Call, One Click

Center

Transportation Coordination Network

Medical Employment Shopping,

FUN!

Vision for the Future

Corine C. Williams, Transit Coordinator Natasha Monaco, Mobility Specialist

St. Lucie County Housing & Community Services

437 N.7th Street, Fort Pierce, FL 34950 772-462-1777

www.stlucieco.org/community

Thanks! Questions??

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Northeast Florida Mobility Summit

FPTA Conference June 6, 2012

Improving Mobility in Northeast Florida

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Northeast Florida Mobility Coalition

• Formed in the Spring of 2006 to:

• Create regional partnerships • Identify mobility solutions without

regard to physical, territorial or financial boundaries

• Develop strategies for more efficient utilization of resources and minimize gaps and duplications

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The Northeast Florida Region

Baker, Clay, Duval, Flagler, Nassau, Putnam, and St Johns counties

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Issue

Travel across county lines is difficult for transportation disadvantaged persons.

Statewide Regionalization Workshop – hosted by the TD Commission on September 2, 2010. Both JTA and NEFRC expressed

support for regionalization. Both opposed the TD Commission

Theoretical Model of creating a “Regional CTC”.

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Response

Northeast Florida Mobility Summit 2010 held on September 8, 2010. Transportation providers, elected

officials, policy makers, planning experts and funding agency representatives participated.

Develop and implement coordination practices best suited to our region’s needs was the goal.

Action Plan drafted.

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Action Plan

Create a task force or subcommittee for each set of action steps;

Identify and prioritize target goals; Set a time-table for completion; Establish reporting methodology

and key performance standards; Northeast Florida Mobility Coalition

to take the lead.

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Three subcommittees consisted of cross-section of public and private transportation providers, social service agencies; planning and funding officials. Technology Subcommittee Resources Subcommittee Policy Subcommittee

Subcommittees

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Recommendations of the Technology Subcommittee

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Regional Scheduling and Dispatching System

– Common Trapeze PASS and FLEX platform.

– CTCs will maintain their own database but will ultimately be able to optimize trips across county lines.

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– Provide links for each CTC web site to other CTC web sites - Completed

– Eventual goal is to have one regional transportation resource web site • view multiple transportation options

[similar to Expedia] • Book, review and cancel trips • Track location of transit vehicle

– Potential funding source identified and efforts begun on a regional based application.

Regional Web Site

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– Toll free number for regional trip information marketed across region.

– Voice Over Internet Protocol to send calls automatically to the county of origin.

– Caller will be directly connected to applicable CTC by dialing the number.

Single Point of Access

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Central Reporting System

– Implementation of Trapeze on region-wide basis will allow for uniform billing information.

– Use of Mobile Data Terminals to collect consistent information.

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– Standards to define how transit specific ITS systems, products, and components can interconnect, exchange information, and interact.

– Standards consistent with the TPO’s “First Coast Regional Intelligent Transportation Systems Master Plan.”

Uniform ITS Architecture

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Regional Fare Structure

– Current fare structure differs for CTCs. – Establish a single tap card for use

anywhere in the region. – Smart card system installed on Duval

County vehicles in February 2012. – Need to investigate funding source for

other CTCs.

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Recommendations of the Resources Subcommittee

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Uniform Regional Software

– Establish protocols and potential costs associated with the software system.

– Draft protocols document have been finalized and have received funding through grant. Additional grants sought to expand area.

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Service Partnerships

– Coordinate schedule information and regional hubs.

– Keep other CTCs informed of schedule changes.

– Longer routes with origins and destinations across county lines to be developed.

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Shared Agreements

– Survey of assets to determine benefit of regional purchasing process.

– Enter into shared agreements. – Investigate shared insurance, parts,

and motor fuel arraignments.

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Recommendations of Policies Subcommittee

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Cost Allocation Model

– Each program must pay its fair share of costs according to the benefits received.

– Marginal costing model may be best. – Potential for shared savings between

recipient agencies

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Inter-jurisdictional Trips

– Determine common destinations and possible transfer points.

– Identify trips currently provided that could be used in development of pilot implementation.

– Optimize trips within the region.

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Coordination of Funding Sources

– Identify and propose method for removal of coordination barriers.

– Identify impacts to transportation funding that result from funding cuts

– Identify duplicative transportation systems to create more cost-effective network.

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Policy and Legislative Barriers / Recommendations

– Develop a legislative campaign to focus a coordination effort.

– Implement a regional funding system.

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Unmet Needs

– Continuous inventory of unmet needs is necessary.

– Must be balanced against funding limitations.

– Ultimately will need to develop a region-wide rider outreach and education program.

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For more information:

Simply call or email: Ed Lehman

Elehman@nefrc.org (904) 279-0885 x130

Northeast Florida Regional Council 6850 Belfort Oaks Place Jacksonville, FL, 32216

Northeast Florida’s Mobility Management System

Improving Mobility in Northeast Florida through

investments in coordinated and integrated

technological tools

The Northeast Florida Region

Duval

Nassau

Baker

Putnam

St Johns Clay

Northeast Florida’s Mobility Management System

Modeled after the Mobility Services for All Americans TMCC initiative, the system will integrate proven ITS technologies to provide:

• One-stop access to unified travel support services;

• Coordinate transportation needs across service providers and modes;

• Efficiently process financial transactions; and

• Opportunities to eliminate redundancies.

Mobility Management Grants

• FDOT Service Development grant $191,270 • Develop a regional scheduling system for

Transit and Paratransit operations.

• FTA Section 5317 New Freedom grant $60,000 • Establish framework and processes for a

regional mobility management program.

• FTA Veteran Transportation and Community Living Initiative $1,925,200

• Implement the Northeast Florida One-Call/One-Click Transportation Resource Center.

Summary of Funded Systems

• Planning Activities • Shared scheduling system • Mobile Data Terminals (MDTs) • Internet resources • Interactive Voice Response (IVR) system • Educational programs

System Functional Diagram

Regional Scheduling and Dispatching System

• Trapeze PASS software: • Collecting client information • Booking and scheduling trips • Creating subscriptions • Building paratransit manifests • Creating bills and reports

• Trapeze FLEX software: • Creating flex route schedules and manifests • Booking route deviations

• Trapeze Medicaid Import and Claims Module • Creating complex Medicaid billings

Regional Web Site

Regional website provides access to :

• Transportation information within and across county lines;

• Multiple transportation options;

• Book, review and cancel paratransit and flex route trips; and

• Track location of transit vehicles.

This feature enhances current services and reduces number of calls into the call center.

Regional Telephone System

Part of the IVR system to provides access to:

• Transportation information within and across county lines;

• Multiple transportation options;

• Book, review and cancel paratransit and flex route trips; and

• Agencies outside of their local dialing area.

This feature enhances services and reduces number of calls into the call center. May replace any existing toll free costs to agencies.

Automatic Trip Notification System

Part of the IVR system to provides access to: • Call passengers as the vehicle is within 10

minutes of arriving at their booked location and • Make reminder calls passengers a day prior to

their booked trip

This feature will • Enhance your services; • Improve on-time performance of your trips; • Reduce the number of no-shows; and • Reduce the number of calls into your call center.

It may not replace any current technologies.

Mobile Data Terminals

Upon the full implementation, CTCs in the region will receive MDTs installed on their vehicles to:

• Send manifests directly to each vehicle;

• Provide turn by turn instructions to each destination; and

• Calculate passenger boardings, vehicle activity, and productivity.

Additional Agencies Providing Transportation Services

• American Cancer Society • City of Jacksonville Department of Elder Affairs • Disabled American Veterans • Flagler County • Gainesville RTS • Independent Living Resource Center • LogistiCare • MV Transit • Suwannee Valley Transit Authority • Veterans Health System • WorkSource • And many, many more….

Full Coordination without Full Integration

Access to all transportation options is necessary including: • Walking • Biking • Car sharing • Taxi • Inter-City Bus service • Social Service Agencies • Private providers

How do Other Industries and Agencies do it? Methods may include:

• Cataloging Information;

• Mapping fixed attributes; or

• Providing interactive, real time trip booking protocols.

Maryland’s TRIP (Transportation Resource Information Point) at mdtrip.org

State of Delaware DART at dartfirststate.com

Help is On Its Way

Through the Veteran Transportation and Community Living Initiative, many more One-Call/One-Click Transportation Resource Centers are being developed.

We are not doing it alone.

Technical coordinating groups have been created with the partnerships of experts at FTA, the Veterans Administration, United We Ride, CTAA, APTA and many more.

More information is available at www.fta.dot.gov/veterans

Northeast Florida Contacts

Liz Peak Regional and Flexible Services Coordinator

and Project Lead for the Northeast Florida Mobility Management System

(904) 633-8535 lpeak@jtafla.com

Khaled Shammout Assistant Director of Mass Transit

(904) 633-8510 kshammout@jtafla.com

Presented by: John Irvine, Comm. for Transp. Disadvantaged Ivan Maldonado, Star Metro Corine C. Williams & Natasha Monaco, St. Lucie

County Transit Mr. Ed Lehman, NE Florida Regional Council Ms. Liz Peak, Jacksonville Transp. Authority Ms. Katie Arnold, Mobility Manager, St Johns

County Council on Aging, Inc.

AAA Auto Club South AARP Area Agency on Aging of Pasco-Pinellas Carlin Rogers Consulting Commission for the Transportation Disadvantaged

Dept of Hwy Safety and Motor Vehicles

Department of Economic Opportunity Department of Elder Affairs Department of Health CTST Coalition Department of Transportation Federal Highway Administration - FL Div. FL Area Agency on Aging Association FL Association of Senior Centers Florida Highway Patrol Florida State University Metropolitan Planning Org. Advisory Council Pepper Institute on Aging and Public Policy FL Public Transit Association FL's Strategic Highway Safety Plan Tallahassee Senior Center University of Central Florida University of Florida Florida International University Lee County Sheriff’s Office StarMetro NHTSA (Ex-Officio) FL Regional Councils Association

Goal: Reduce fatalities, injuries and crashes by improving the safety, access, and mobility of aging road users Comprehensive strategic safety plan

that addresses both safety and mobility issues Ties into Florida’s Strategic Highway

Safety Plan At Risk Drivers Emphasis Area

Transitioning from Driving Emphasis Area Objective: Increase the number of mobility

managers available in every community. Performance Measure: Number of mobility managers

established; Number of elder population accessing service.

Strategy 1: Educate on the role and benefits of a community based mobility manager.

Strategy 2: Promote widespread use of community based mobility manager programs.

Strategy 3: Promote the use and benefits of travel assistance as a resource for mobility managers.

Advocacy and Policy Aging in Place Assessment, Remediation, and Rehabilitation Data Collection and Analysis Licensing and Enforcement Other Road Users Outreach and Education Prevention and Early Recognition Program Management, Evaluation, and Resources Transitioning from Driving

Goal: Bridge the gap between driving retirement and mobility independence.

Four objectives in this emphasis area.

Increase the number of mobility managers available in every community.

Creative funding/concept. Use state tools and resources to

support community based safety and mobility resources.

Promote one call number and local transportation safety & mobility guide.

A community based mobility management concept coordinated through Community Transportation Coordinators (CTC’s).

Promotes a local one-call number to reach a mobility manager trained in local transportation safety and mobility resources.

Promotes a transportation guidebook that contains state and local resources.

Supported at the state level but designed to be self sustaining.

FL Dept of Transportation State Traffic Engineering & Operations State Safety State Transit

FL Dept of Elder Affairs Communities for a Lifetime Initiative

FL Commission for the Transportation Disadvantaged FL Highway Patrol FL Dept of Highway Safety & Motor Vehicles FL Dept of Health

Injury Prevention

National Center on Senior Transportation June 2008 – Solicited grants for statewide older driver

programs Six states awarded grants (Tennessee, Nebraska,

Minnesota, Georgia, North Carolina, and Florida) 9/16-17/08, Dallas, TX

Team Florida’s Goal To implement more effective programs that address

older driver safety and mobility issues. Team Florida’s Proposed Solution….

Each county has a CTC. What if we trained a staff member to be the

mobility manager? Conduct a Pilot Program. Urban and Rural

Bring our existing statewide tools and resources to help support the mobility manager.

Promote One Call Number and Local Transportation Guidebook.

“Official” Federal Transit Administration (FTA) Definition is: Short-range planning and management activities and

projects for improving coordination among public transportation and other transportation service providers.

Our Interpretation: A mobility manager works with local agencies to help

coordinate the travel and trip planning needs of individuals who receive human service program assistance or are seeking alternative transportation services.

CTC Customer Service Staff are often unfamiliar with all programs & resources that are available.

Mobility Manager will provide additional resources that would benefit the CTC and customers.

Allows them to spend more time speaking with the caller to meet their individual transportation needs.

Less demand on public transportation through resources that keep seniors driving safer longer.

Less demand on public transportation by utilizing alternative transportation sources.

Keep people mobile and engaged in the community.

Currently people have to fit the system—we are now trying to design a system to fit individual transportation needs.

Assist CTC in becoming self-sufficient and able to carry on and sustain their mobility manager program from year to year.

Educate and bring available state transportation safety and mobility resources directly into the community.

Identify the transportation service type needs of the community and help create programs that fill those needs.

Create community awareness of the benefits of Community Transportation.

Educate community partners and gain their support of the local public transportation system.

Bring in other community partners to support and develop alternative transportation solutions.

Expanded United We Guide Goal: Use grant seed money to become self

sustaining. Continued training and support by the state team.

St Johns County – Phase 2 St Johns Council on Aging – Katie Arnold

Regional Pilot – Leon, Wakulla, Gadsden, and Jefferson counties StarMetro – Andrea Rosser

Expanded United We Guide Goal: Through partnership with CTD, expand program

statewide through the CTCs.

Capital Region Mobility Efforts

Trips to Tallahassee

•Over 70,000 College/University students

•Over 50,000 State Employees

•VA Clinic – Serves FL and GA

•Limited Medicaid Physicians in Surrounding Counties

MINUTES

United We Guide Provides transportation information and mobility education to elderly and disabled citizens.

• Leon • Gadsden • Wakulla • Jefferson

Regional Mobility Coordinator

Andrea (Andie) Rosser Rashaunda Grant Phone: 891-4066 1 855-ONE RIDE

2011 System Decentralization

System Decentralization

Decentralized routes Over 100 Learning Sessions Provided Travel training

150 Transit Ambassadors

MINUTES

Annual Ridership Ridership up 13% since 2008

Regional Needs Assessment

130 attendees including: • Transportation Providers • City/County Officials • State Agencies • Human Service Agencies • Citizens

Regional Mobility Coalition

Oct 2011 – Human Services Mobility Coalition Kick-off Apr 2012 – Formed Capital Regional Human Services Coalition

Mission Statement A united voice to identify, initiate and advocate coordinated, creative and sustainable ways to assist the citizens of the Capital Region, specifically older adults, persons with disabilities and low-income individuals, attain a better quality of life by increasing their transportation and mobility options.

MINUTES

Regional Mobility Guide

Capital Region

1-855-ONE-RIDE (663-7433)

Veterans Initiative Grant

Regional One Call/One Click Center

Online-Scheduling

MDT’s Interactive Voice Response (IVR) Travel Training

Mobility Information

Questions