Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net

The A’hah’s of Change

Dave GustafsonDirector of NIATx and Center for Health Enhancement Systems

Studies

Acknowledgements to:So many people I can’t count

Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net

Goal

• “All models are wrong, some are useful.”

• Discuss gimmicks I find useful

• All are important

• But you know many of them

Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net

Nominal Group Technique

Silent generation of ideas

Round Robin Listing

Discussion

Voting

Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net

The Influentials

• Find the opinion leaders

• Find who they go to for advice

• Get them both on board ASAP– Involve early & often– Discuss & give evidence of:

• The needs • How innovation meets the needs

– Act on their concerns.

Influence Diagrams

Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net

And One More Thing!

Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net

End