Trends in Cloud ITMonthly Results

February 2016

Real-Time Messaging

POLL DEMOGRAPHICS

801TOTAL RESPONDENTS

76%1-1,000 employees

12%1,001-5,000 employees

14%5,001+ employees

482IT PROFESSIONALS

319END USERS

ORGANIZATION SIZES

How Many Real-Time Messaging Applications is Your Organization Using?

USE 2+

56%SMB

61%MM

57%ENT

USE 5+

6%SMB

13%MM

20%ENT

Do You Use a Real-Time MessagingApplication That’s Not Approved By IT?

16% of IT Admins say YES

17% of End Userssay YES

Has Real-Time Messaging Improved Communication in Your Organization?

of IT ADMINS say yes86%

of allRESPONDENTS say yes

83%

of END USERSsay yes

77%

Do You Expect Real-Time Messaging to Overtake Email as Your Primary Communication Tool?

5%YES,it alreadyhas

20%YES,in 2-5 years

31%YES,unsure when

44%NO

Has Real-Time Messaging DecreasedProductivity in Your Organization?

of all RESPONDENTS say yes24%

16% of SKYPE FOR BUSINESS users say yes

23% of HANGOUTSusers say yes

25% of SLACKusers say yes

Will Your Organization Invest in Another Phone System?

44%Investment WillStay the Same

24%Will Not Invest

32%Yes, at Some Point

Did Your Organization Start Using Your Real-TimeMessaging Application Within the Last 12 Months?

11%

65%

20% of SKYPE FOR BUSINESS users say yes

of HANGOUTSusers say yes

of SLACKusers say yes

What Size Organizations are Using EachReal-Time Messaging Application?

HANGOUTS71% SMB 16% ENT13% MM

SKYPE FOR BUSINESS

71% SMB 17% ENT12% MM

SLACK92% SMB 8% ENT