Post on 18-Dec-2015
Ravi Raina
Training Course for
Chief Information Officers (CIO) Government of Iraq
Ravi Raina
Objective of the course
What we want to achieve?
To enhance skills and know how of CIOs through basic training in leadership, strategic and operational management, ICT application in public sector, e-Governance, IT systems, project management, IT services and related subjects
Structure and scope
•Foundation ModulesModules 1, 2, 3CIO concept, Structure, Role and Skills, Leadership and Management skills & know how
•Practice ModulesModules 4, 5, 6,7, 8 and 9ICT systems, E-Governance, E-GIF, E-Services, Project Management and implementation, IT security and IT Services, IT Governance and Control etc.
Approach and Methodology
•Discussions Concept and Techniques
•Exposition of International best practices
•Technical Standards and Frameworks
•Participatory and interactive
• International cases and examples
•Exposition of applicability in Iraq
•Study of background technical documents
6
Module 1
CIO concept, structure and role
Module Objective
Develop understanding of the CIO concept, structure and role in the context of e-Government development in Iraq through exposition of the international best practices and know how.
Structure and Scope
•What is CIO Concept
•What structure is required for optimal functioning of CIOs.
•Explore international developments and best practices for developing and implementing CIO concept and structure
•Discuss and explore development and implementation of CIO in Iraq- explore challenges and opportunities
Overview CIO Concept
•Traditional Information Management practices and Organization
• Information Management Imperatives in emerging knowledge societies
.
•CIOs as engines for E-Government development, implementation and management.
What is CIO Structure
Exploring background Organizational Concepts
• Functional Structure
• Multilevel Pyramidal Structure
• Command and Control
• Flexi-Organization
• Project Organization
Traditional Organizational StructureChief Executive Officer (CEO)
Vice President Operations
Vice President Business,
Development
Vice President Administration and
Finance
Administration and Accounts Manager
Market Research
Customer Manager 1
Operations Manager 1
Operations Manager 2
Operations Manager 3
EDP Manager
Data Centre
Maintenance In-charge
Customer Manager 1
Market Research
Data Centre
Development and Implementation of CIO concept and Structure in Public Sector- Opportunities &
ChallengesS.N Characteristics Private Sector Public Sector
1 Management Control Shareholders Voters
2 Organizational CultureFlexible, Dynamic and
result basedAuthoritarian and
procedure and rule based
3 Customer Consumer and end user Citizens
4 Motivation Profit and Service Rule based service delivery
5 Working Environment Competitive Monopoly
6 RiskCan take higher level of
riskRisk-averse
Role of a Chief Information Officer
•Meeting the Changing Technical Needs of the Organization (Architecture Manager),
•Building a Reputation as a Knowledgeable Business Executive (Proven Businessperson),
•Orchestrating the Successful Implementation of the IS Strategy (Operations Supervisor), and
•Maintaining the Proper IS Staff (Personnel Developer).
•Change Manager
CIO Tasks And SkillsS No Role and Tasks Required Skills
1 Conceptualise, Plan, Execute, Monitoring & control Management Skills
2 Human Resource Management and leadership Management and leadership skills
3 Coordinate, negotiate and collaborate Communication management skills
4 Strategies, Policies and systems developmentStrategic Management skills, ICT
domain know how
5Technical Leadership, ICT contracting and project
management
ICT Domain know how and skills, project management
6 E-Government and E-Services development
IT service management, IT governance and public sector
administration
7 E-Government Champion Change Management
International Development and Adoption of CIO Concept
S. No CIO Ranking Country
1 1 United States of America (1)
2 2 Singapore (3)
3 2 Canada ( 2)
4 4 Japan ( 4)
5 4 Korea ( 5)
6 4 Taiwan ( 7)
7 7 Australia (8)
8 7 Malaysia ( 14)
9 9 United Kingdom (9)
10 10 Thailand ( 17)
CIO Support Structure- International ExamplesS. No Country Organization- supporting and
implementing CIORemarks
1 USA Office of Management and Budget (OMB) Presidents Office
CIO supported by legislation, CIO Council and CIO University exists
2 UK Cabinet Office Cabinet Office as the top civil service office provides support
3 Canada Treasury Board of Secretariat (TBS) Excellent technical support to the CIO through CIO Secretariat, Comprehensive Framework for the CIO.
4 Singapore Info-Communications Development Authority
Sharp Focus on E-government by the CIO, Excellent citizen-centric services including very high capability
for online transactions
5 Australia Department of Finance and Administration (DFA)
Support by the CIO to Information Management Strategy Committee (IMSC), Marketing of E-
government services [9].
6 Thailand Ministry of Science and Technology Development of National “Digital Nervous System”
7 Sri Lanka Information and Communication Technology Agency of Sri Lanka (ICTA).
CIOs as Chief Innovation Officers, eventually becoming Chief Information Officers .
8 Hong Kong SAR Department of Commerce, Industry and Technology (DCIT)
Sharp focus by the CIO on Business and Community .
9 Malta Office of the Prime Minister (OPM) Best Coordinating Role by the CIO
Typical CIO Organizational Structure in Public Sector
Minister
Secretary to the Ministry
Dy. Secretary Dy. Secretary2 CIO
DB Manager Change Manager
Systems Manager
Typical Structure of CIO Council
CHAIRMAN OF CIO COUNCIL
SECRETARY OF CIO COUNCIL
CIOMinistry of
Finance
CIOMinistry of
Interior
CIOMinistry of
Foreign Affairs
CIOMinistry of
Defence
CIOMinistry of
nomy
CIOMinistry of Economy
CIOs of other Ministries and Dept.
Executive Committee of the CIO Council
Members