Kate Walser

CX Insights

@kwalser

June 5, 2012 • UPA International 2012 Conference

Jon Rubin

US General Services Administration

@govnewmedia

Quick Check Testing for User Feedback

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Ideally

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Sometimes reality…

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Today’s ChallengesDesign validation vs. Time, Budget, Resources, Access to users

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Perceptions

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Critique as Inspiration

7Picture Source: Whitney Quesenbery

In person

Notablehttp://www.notableapp.com

flickr http://www.flickr.comTo give people “Add a note” option, go to You > Your Account > Privacy & Permissions

Online options

Users provided

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Planning a testPurpose, Context, Place & time, Setup, Checkin

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Sample Questions

Where would you look to complete [task 1]?

Was there anything that helped you know that?

How clear is the content?

Are there any design elements that help you understand how to use this?

What would you suggest changing?

Are there any elements your friends, family, or colleagues would have trouble understanding?

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Goals

Participants & Recruiting

Location (online, in-person...)

Duration

Background / Context participants will need

Materials needed

Questions you want answered

How you will collect results

Group Exercise

Plan a Quick Check Test

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Case Study

GSA First Fridays

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Howto.gov/firstfridays

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http://www.youtube.com/watch?v=pC0ODg2MpuE

2010th Floor 6th Floor

UnmoderatedModerated

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Permissions

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Publications Test: Success rate by task

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Lessons LearnedTips & Takeaways

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Location

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Advertising

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Code your answers

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A good hook is key

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3610th Floor 6th Floor

UnmoderatedModerated

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Final Thoughts

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Contact

Kate Walser

kwalser@cxinsights.com

@kwalser

Jon Rubin

Jonathan.rubin@gsa.gov

@govnewmedia

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Photo Credits

Quick Check TestWhitney Quesenbery, Open University open hallway usability test

Micah + Santiago running a critiquehttp://www.flickr.com/photos/drew-harry/5392135365/

Brighton Uni Usability Labhttp://www.flickr.com/photos/yandle/3231977570/

Project 365 #288: 151009 Making Planshttp://www.flickr.com/photos/comedynose/4014541800/