Post on 18-Nov-2014
description
www.serviceplus-it.com
Service Plus Group
Queue Busting / Line Buster
CREATIVE RETAILING
Challenges today
• Retailers have to find methods to increase the customer loyalty:• By creating added value for the customer• By giving a better shopping experience
• Better shooping expirience means:• Shorter wating time at the Check-out• VIP treatment of the customer• Best possible Assistance to the customer
But budgets are limited
Pressure for optimization of the costs is very high
CREATIVE RETAILING
Queue Busting – Creative Retailing for your Customers
• Give your customer a real VIP feeling
• Increase your customer`s loyalty• Extend the interaction with your
customer • Make the shopping experience for
your customer more interessting (waiting times are borning)
……….. and all that with almost no additional costs
CREATIVE RETAILING
Queue Busting – clear advantages
More loyal customers in your store
Higher throughput at the Check Out
Better handling of peak times in the store
No extra checkout lane needed
Increase checkout space
Increase the image – be a trend setter
Create own advantages against competition
CREATIVE RETAILING
How it works?
Customer identificationCustomer identification
Scanning the basketScanning the basket
Finishing transaction at POS
Finishing transaction at POS
PaymentPayment
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Customer has VIP card or
Your employee identifies the customer and takes him out of the queuing line
Card is scanned by assistant
Assistant scans the Items (trolly to trolly/trolly to bag)
Trolly is moved to POS by assistant (or customer)
Cashier scans the card
Transaction is available at the POS
Items can be added
Payment is done Customer is leaving
the store
CREATIVE RETAILINGOctopusQB – major characteristics
• Any customer/loyalty or other ID card can be used• Any checkout can be used as Queue Busting VIP check out and
traditional checkout at the same time• No restriction related to the POS functionalities:
• Additional items can be added at the POS, • Void item, cancel receipt or any other function can be
used• Transaction can be manipulated as in normal sale• All promotions and discounts can be used as at traditional
checkout POS• No influence on payment functions or any other POS
function• Hardware independent - any OPOS based scanner can be used• POS application is independent – no integration with POS
application is needed
CREATIVE RETAILING
How to do it?
1.Attach any wireless scanner to the POS2.Install Octopus QueueBusting module3.Make your customer happy with a very
special Treatment
• No integration with POS• No development effort• No integration effort
• No change of the existing hardware• No additional expensive hardware
CREATIVE RETAILING
Architecture
POS applicationOPOS
Transaction
Wireless scanner (e.g. USB)
Checkout scanner Octopus QB
CREATIVE RETAILING
Integration Example – Queue Busting
POS applicationOPOS
Transaction
Wireless scanner (e.g. USB)
Checkout scanner
End point (with integration style)
Translator
End point (with integration style)
Octopus QB is residing behind the OPOS driver
For the POS application it is just like a checkout scanner
… no integration/development in the POS application
Octopus QB integrates all devices (easy to extend e.g. mobile devices)
CREATIVE RETAILING
Simple solution even for special casesAutomated handling of the restricted Items
– Alcohol, tobacco, etc. – POS will interrupt the flow of items until the exception is cleared– The data flow will continue wen the POS finished the data processing
Automated handling of information collection at the POS– Customer survey or any other data capturing can be related to the item– POS will interrupt the flow of items until the needed data is captured– The data flow will continue when the POS has finished the data capture
Integration of Checkout scales– e.g. Items scanned with Scanner-Scale and added to customer’s basket at the POS
Electronic Article Surveillance– Deactivate all items with integrated EAS deactivation at the POS/checkout scanner
Not existing items– In case that some items are not existing in the Item database, the POS will interrupt the
flow of the items – After solving the situation at the POS, the data flow will continue
CREATIVE RETAILING
New retail concept – VIP Busting
For more Information go to: www.serviceplus-it.com
OrContact us at
info@serviceplus-it.com