Pushing Up Performance - Driving Down Costs

www.northumberland.gov.uk

Pushing up Performance Driving Down Costs

Paul Brooks

Cost £

Performance

Three Top Tips:

1. Sell the vision not just the product

Pushing up performance –Driving down cost

1. Sell the vision not just the product

• Strategically aligned with the direction of travel

• A journey of improvement

• One Stop - Single Solution for all talent management, knowledge & learning

Three Top Tips:

2. Create the architecture, but encourage and empower others to fill the space.

• People Development• Collaboration and

Engagement • Performance

management • Organisational

Compliance

Three Top Tips:

3. Creating Channel Shift -As you open new channels, switch off the old

3. Creating Channel Shift - As you open new channels, switch off the old

• Reduce the high cost channels; face to face, paper based correspondence, telephone enquiries

• Same content different medium

• Classroom Connect• Blended, Virtual and

Mobile approaches• Knowledge Bank

So what has this meant?

Cost £

Performance

• Reduction in eLearning licencing and contract agreements

• Reduction in direct delivery costs• Reduction in administration costs• Reduction in printing and production

costs• Reduction in postage and carriage

costs• Reduction in travel costs

• Greater levels of engagement • Increased course and programme

completions • Improved individual and organisational

compliance • Greater workforce intelligence data• Greater leadership visibility• Improved communication and

engagement

Question & Answers

Pushing Up Performance - Driving Down Costs

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