Public Library 2.0Making it Happen:

User Experience Design for the 21st Century Library

John BlybergHead, Technology & Digital Initiatives

Darien LibraryDarien, CT, USA

Bridging Worlds 2008Singapore

October 16, 2008

User Experience

UX

Director Finance and AccountingOffice Manager

Assistant Director for Innovation and User Experience

Assistant Director Chief Operating

Officer

Facilities Management

Materials Support

System Administration

Knowledge and Information

ServicesMain Street

Power Library Manager/Head of

Teen ServicesChildren’s

Building Custodial Support

Innovation and User Experience

Patron Support

Innovative Sysadmin

3M/FKI System

Management

Pages

Information Desk Staffing

Building and Equipment

Maintenance

Desktop Assistance

Website

Reader Advisors

Children’s Staff

Catalog

Darien LibraryDecember 2008

Real-time Online

Publicity

Louise Parker Berry Fellow

Teen Staff

SO/HO Cafe

Fundraising

Supported by Friends of Darien Library

SOPAC2

Budget Development

Interfac

e

Presentation

content

Persona

Physical Space

Events & Programming

Telling the story

Simplicity

Imagination

Openness

Coordination

FeedbackFeedbackFeedbackFeedback

Personal Transformation

Thank-you! John Blybergjohn@blyberg.netwww.blyberg.net

slideshare.net/jblyberg

Photo credits(In order of appearance)

http://www.flickr.com/photos/darwinbell/2067976271/http://www.flickr.com/photos/xav/2531367514/

http://www.flickr.com/photos/swisscan/2249968851/http://www.flickr.com/photos/swisscan/476059680http://www.flickr.com/photos/airpark/542389375/

http://www.flickr.com/photos/night86mare/2753490662/http://www.flickr.com/photos/kleinmatt66/478390377/

http://www.flickr.com/photos/kalieye/574588297/http://www.flickr.com/photos/nicmcphee/2383925844/

http://www.flickr.com/photos/libraryman/6479192http://www.flickr.com/photos/chris2907/2363923543/

http://www.flickr.com/photos/zach_manchester/2537770953http://www.flickr.com/photos/rickz/32126033

http://www.flickr.com/photos/iskanderstruck/248786430/http://www.flickr.com/photos/48089670@N00/315790901/

http://www.flickr.com/photos/xav/298573511