Post on 27-Jan-2015
description
Case Study:User-centered Designed Business System Saves 86% of Staff Time
www.prwd.co.uk0161 918 6729
Company
Challenges
Winning Hearts& Minds
Our Approach
The Solution
Results
Company
•Family run manufacturer
•Approx. 40 staff
•Paper based systems
•£1.5 – 2m t/o
Challenges
Their paper based system has worked for 15 years – how can it be replicated exactly?
Their key staff have worked their for over 10 years and are resistant to change
They have heard experiences from bigger manufacturers who had difficulty implementing
enterprise resource planning systems
When sales volume increase their manually driven processes almost fall over
A job can be processed through their factory before the paperwork has reached their office
Finding order information and job cards means searching through lots of paperwork
Winning Hearts and Minds - before
“there isn’t a system in the world that can be tailored to our exact
processes”
“we shouldn’t be wasting our money on expensive,
fancy systems”
“why can’t we stick with our current systems –
we’ve used them for the last 15 years”
Our approach
Our method
Our method
Our method
The solution
Winning Hearts and Minds - after
“I couldn’t wait for the system to go”
“I can see it not only saving us money but actually making us
money”
“It’s so much quicker to process and find
information”
The results
86% Average reduction in time spent on order entry
75% Quicker to find order information when responding to customer queries
50% More time for key shop floor operatives to focus on primary tasks
PLUS
Dramatic improvement of handling non-conformancesSignificant improvement to handling customer returns