Post on 12-Mar-2022
TABLE OF CONTENTS
Introduction ………………………………………………………………………………….. 1
Foreword …………………………………………………………………………………. 3
Agency Profile …………………………………………………………………………………. 4
Governor’s Office …………………………………………………………………………………. 4 (External Services) Governor’s Office …………………………………………………………………………………. 12 (Internal Services) Office of the …………………………………………………………………………………. 15 Provincial Admin. (External Services) Office of the …………………………………………………………………………………. 18 Vice Governor (External Services) Office of the …………………………………………………………………………………. 20 SP- Secretariat (External Services) Office of the …………………………………………………………………………………. 27 SP- Secretariat (Internal Services) LMD-PESO …………………………………………………………………………………. 38 (External Services) Prov’l Tourism Office …………………………………………………………………………………. 57 (External Services) Prov’l Warden’s Office …………………………………………………………………………………. 62 (External Services) Human Resource …………………………………………………………………………………. 69 Management Office (External Services) Prov’l Planning & …………………………………………………………………………………… 74 Development Office (External Services) Prov’l Planning & …………………………………………………………………………………… 84 Development Office (Internal Services)
Prov’l Accounting …………………………………………………………………………………… 94 Office (External Services)
Prov’l Treasurer’s …………………………………………………………………………………… 102 Office (External Services) Prov’l Treasurer’s …………………………………………………………………………………… 120 Office (Internal Services)
Prov’l Assessor’s …………………………………………………………………………………… 127 Office (External Services)
Prov’l Assessor’s …………………………………………………………………………………… 138 Office (Internal Services)
Prov’l Budget Office …………………………………………………………………………………… 141 (Internal Services)
Prov’l General Services …………………………………………………………………………………… 147 Office (External Services)
Prov’l Social Welfare …………………………………………………………………………………… 165 Dev’t Office (External Services)
Prov’l Nutrition Office …………………………………………………………………………………… 173 (External Services)
PG- ENRO …………………………………………………………………………………… 185 (External Services)
PG- ENRO …………………………………………………………………………………… 188 (Internal Services)
PDRRMO …………………………………………………………………………………… 191 (External Services)
Prov’l Engineer’s Office …………………………………………………………………………………… 198 (External Services)
Prov’l Agriculture’s Office …………………………………………………………………………………. 202 (External Services)
Prov’l Health Office …………………………………………………………………………………….. 212 (External Services)
Prov’l Health Office …………………………………………………………………………………….. 226 (Internal Services)
Marinduque Prov’l Hospital …………………………………………………………………………………. 228 (External Services)
Sta. Cruz District Hospital …………………………………………………………………………………. 231 (External Services)
Sta. Cruz District Hospital …………………………………………………………………………………. 236 (Internal Services)
Torrijos Municipal Hospital …………………………………………………………………………………. 243 (External Services)
Torrijos Municipal Hospital …………………………………………………………………………………. 250 (Internal Services)
Prov’l Veterinary Office ...…………………………………………………………………………………. 254 (External Services) Feedback and Complaints …………………………………………………………………………………. 268 Mechanism Office/Address/ Contact Info. ………………………………………………………………………………. 269
AO No. 23 Compliance Report ……………………………………………………………………………... 270 Template (SP- Secretariat) Service Information per …………………………………………………………………………………. 271 Government Service (SP- Secretariat) AO No. 23 Compliance Report ……………………………………………………………………………... 272 Template (LMD-PESO) Service Information per …………………………………………………………………………………. 273 Government Service (LMD-PESO)
AO No. 23 Compliance Report ……………………………………………………………………………... 300 Template (HRMO)
Service Information per …………………………………………………………………………………. 301 Government Service (HRMO)
AO No. 23 Compliance Report ……………………………………………………………………………... 307 Template (PTO)
1
INTRODUCTION
The Citizen’s Charter provision of Republic Act 11032 or “The Ease of Doing Business and Efficient Government Service Delivery Act”, mandates all government units (LGU), government-owned and controlled corporations, and other government instrumentalities, to craft their own Citizen’s Charter. The law requires government agencies to have their Citizen’s Charter in both (1) information billboard such as tarpaulins, kiosks, TV postings and (2) handbook form. The Citizen’s Charter in handbook from should be made available at the transaction windows/counters of each frontline office and shall be uploaded at the official website of the agency. The Citizen’s Charter will serve as reference for violations in case of any complaint it may receive against a government agency. As per implementing Rules and Regulations R.A. 11032, all government agencies shall submit their revised Citizen’s Charter for both their external and internal service, including the new processes implemented and all other revisions on existing services that are being adopted in the “new normal”. It is not enough that the Citizen’s Charter is submitted on time but what should be submitted is a rationalized one which reflects the easier processes. What should be asked for requirements are those that are really necessary and have clear legal basis. R.A. 11032 effectively amends R.A. 9485 or the Anti-Red Tape Act of 2007, the scope of which, aside from the abovementioned agency, also included additional provisions for (a) Automation, (b) LGU-related provisions, (c) Connectivity infrastructure and, (d) Violations and penalties. Under the law, all government agencies, national or local, government owned and controlled corporations (GOCCs), government instrumentalities located in the Philippines or abroad shall comply with the prescribed processing time as follows: 1. Three (3) working days – Simple Transaction; 2. Seven (7) working days – Complex Transaction, and 3. Twenty (20) working days – Highly Technical Application. Under the same provisions of R.A. 11032, procedure for the issuance of local business licenses, clearances, permits or authorizations are hereby streamlined, thereby having a Unified Business Application Form, Establishment of Business One Stop Shop (BOSS) and that Barangay Clearances and permits can now be issued at the city or municipality. Likewise, procedures for securing fire clearances and certificates have been streamlined with the stern warning that Bureau of Fire Protection officials and employees are not allowed to sell, offer or recommend specific brands of fire extinguishers and other fire safety equipment and that the BFP shall be located in the Business One Stop Shop (BOSS) or area designated by the city or municipality.
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It is also provided that in case an agency fails to approve or disapprove an original application within the prescribed processing time, the said application shall be deemed approved. With regard to the “Zero Contact Policy”, there will be no contact in any manner with any requesting party concerning an application or request except during submission of documents. Section 5 of R.A. 11032, Reengineering of Systems and Procedures, stated that “all offices and agencies which provide government services are hereby mandated to regularly undertake cost compliance analysis, time and motion studies, undergo evaluation and improvement of their transaction systems and procedures and reengineer the same if deemed necessary to reduce bureaucratic red tape and processing time”. The Citizen’s Charter is our commitment towards standard, quality and time frame of service delivery and to ensure a more responsive and citizen-friendly governance. For this transformative process to materialize, effective strategies of realization need to be worked out at the different levels and these strategies need to be attempted at every political administrative system. In a world wherein every government institution is questioned regarding its efficiency, effectiveness and competence, there isa need for us in the government to strive more and improve our performance. We believe that the Citizen’s Charter will be instrumental in promoting the objectives of a more responsive and accountable governance and contribute to the improvement in efficient delivery of services.
3
FOREWORD
The Citizen’s Charter is one of the primary tools that government agencies use to communicate their service standards on the delivery of government service s to their citizens or clients. The Marinduque Provincial Government, in compliance to paragraph 6.3.1.1 of Memorandum Circular No. 2019-002, or the Guidelines in the Implementation of the Citizen’s Charter in compliance with Republic Act 11032, otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018” and its Implementing Rules and Regulations, has crafted a Citizen’s Charter in order to fast track government transactions, projects and programs to streamline and improve government service delivery.
Republic Act No. 11032 has completely amended Republic Act No. 9485 or the Anti-Red Tape Act of 2007 in pursuit of the government’s thrust of creating a comfortable life for every Filipino through the elimination of red tape and corruption in the government beginning with expediting government transactions with simple processes pegged to be done in three (3) days or less. Every agency is mandated to create a Citizen’s Charter that shall contain all of the government services that government agencies offer to ensure the efficient, transparent and accountable delivery or government service.
The Citizen’s Charter of the Marinduque Provincial Government is the official document that will communicate, in simple terms, the service standards or pledge of its officials and employees on the government services being provided to its citizens. Other than communicating the service standards of the office, the Citizen’s Charter shall also serve as basis for establishing liability of all erring provincial government officials and employees involved in unnecessary red tape and corruption. It will also be the basis in giving and promoting incentives and rewards as form of acknowledgement for compliant government agencies that have shown exemplary services and best practices.
The Citizen’s Charter of the Marinduque Provincial Government aims to make our citizens well conversant on the general systems and procedures of the different frontline offices of the provincial government. The Citizen’s Charter clearly defines the (a) client steps, (b) agency action, (c) fees to be paid, (d) processing time allowed and, (e) person responsible for each service in order to guide the general public on how to access the services they need. It is with this intention that the citizenry will be enlightened on how to avail the services they need and have it done within the prescribed period. Likewise the Citizen’s Charter also provides an effective Feedback and Redress Mechanism to address public grievance without prejudice to their religion, affiliation, caste and creed.
The administration hope and trust that the Citizen’s Charter will go a long way to help the citizens of this province and at the same time promote efficiency and accountability among officials and employees of the Marinduque Provincial Government.
PRESBITERO J. VELASCO JR.
Governor
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AGENCY PROFILE:
The province of Marinduque extends about 170 kilometer south or Metro Manila between the Bondoc Peninsula at the eastern portion of Luzon and Oriental Mindoro. It is bounded on the north by Tayabas Bay, northeast by Mongpong Pass, south east by Tayabas Strait and Sibuyan Sea at the south. Marinduque lies in a range from Longitude 121.50˚ East to Longitude 122.10˚ East and from Latitude 13.10˚ North to Latitude 13.42˚ North.
Being at the center of the Philippine archipelago, Marinduque is within the typhoon path of the Pacific tropical storms and is adversely affecting the whole island. This small island province is surrounded with vast marine waters, open to strong southwest and northeast monsoon winds and storm surge phenomenon. It is situated in the Pacific Ring of Fire where two major tectonic plates meet with regular occurrence of earthquakes and volcanic eruption. Also, the province is surrounded by active faults and trenches from neighboring provinces and vulnerable to climate change.
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I. Mandate:
The Marinduque Provincial Government under the Office of the Governor is mandated to exercise such power and perform such duties and functions as provided under the Local Government Code of 1991 for the efficient, effective and economical governance, the purpose of which is the general welfare of the province and its inhabitants.
II. Vision: Marinduque, the heart of the Philippines, is a first class province and one of the tourism hubs in the country, a God-centered, empowered, healthy citizenry, proud of their heritage and identity as globally competitive Marinduqueños, living peacefully in a safe environment and habitation, a self-sustaining tourism-oriented community with vibrant local economy under a responsive, transparent and accountable government.
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III. Mission: To develop competent, accountable and proactive civil servants committed to support and involve the community pursuing sustainable development that harnesses the natural, human, and fiscal resources and ensuring a well-coordinated delivery of efficient and effective basic social services sensitive of people’s culture and heritage.
IV. Service Pledge:
We, officials and employees of the Marinduque Provincial Government do hereby pledge to:
Ø Provide a citizen-friendly governance that would increase citizen’s level of satisfaction; Ø Abide by the service standards formulated in the Citizen’s Charter; Ø Attend to all applicants or requesting parties who are within the premises of the office prior to the end of official working hours and during lunch
break; Ø Commit ourselves to serve the public with:
• Utmost Courtesy • With full Honesty • Highest degree of Accountability • Equally with No political partisan • Ardor and Goodwill & • Highest level of Efficiency
9 Governor’s Office (External Services)
1. Preparation of Letters Service Information: Receive incoming letters/communications for action & compliance.
Office or Division: Governor’s Office Classification: Simple Type of Transaction: G2C Who may avail: All clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Basic letter/communication/request Client’s concern
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Sign in the Logbook Forward letter requests or communications.
Receive, acknowledge and record the submitted letter/request. Refer the client’s concern to the Governor or Provincial Administrator
None None
1 Minute 5 Minutes
Frontline desk staff Secretary/staff
Approach the Governor or Administrator for the desired services
Refer back to the Secretary/staff for the drafting/making of recommendations Make recommendations as per instructions of the Governor. Hand in the recommendation letter to the client with instruction to proceed to concerned office.
None None None
10 Minutes 10 Minutes 5 Minutes
Governor/Administrator Administrator/staff Secretary/Staff
T O T A L 31 Minutes
10 Governor’s Office (External Services)
2. Preparation of Endorsements for Medical and other forms of assistance
Service Information: Support to those in need and less fortunate constituents.
Office or Division: Governor’s Office Classification: Simple Type of Transaction: G2C Who may avail: All clients seeking medical and other assistance
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Primary: - Referral Letter - Certificate of Indigency - Valid Government issued ID
Barangay where client lives Barangay where client lives Concerned agency: SSS, GSIS, UMID, Postal, COMELEC, Driver’s License
Medicines: - Clinical Abstract/Medical Certificate with Doctor’s signature - Doctor’s Prescription - Canvass of Medicines
Attending Physician
Payment for Laboratory: - Medical Certificate - Doctor’s Request/Referral
Attending Physician
Transportation for: 1. Patient’s transfer to hospital of choice
Ø Abstract/Certificate 2. Scheduled medical work-up
Ø Medical Abstract/Certificate Ø Schedule of Appointment
3. Balik Probinsya Ø Police Blotter
MSWDO MSWDO Municipal Police Station
Burial Assistance: Ø Referral Letter Ø Funeral Contract Ø Registered Death Certificate Ø Authorization Letter from the immediate family (if client is relative
of the deceased)
Barangay where client lives Funeral Parlor Municipal Civil Registrar Immediate family
Hospitalization Outside the Province: Ø Medical Abstract Ø Hospital Bill
Hospital concerned
11 Governor’s Office (External Services)
Food/Non-Food Clothing (Subsistence) Ø Referral from Barangay Captain, etc.
Barangay where patient lives
Educational Assistance: Ø Certificate of Enrollment/Assessment Form Ø School ID of the beneficiary
School where client is enrolled
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Sign in the logbook Approach the staff/Governor’s/Provincial Administrator’s representative for requests or recommendations
Acknowledgement (Governor’s/Provincial Administrator’s Representative (Governor’s Office) Inform and conduct an initial interview regarding the guidelines and requirements needed in preparing the necessary supporting papers for their requested assistance.
None
5 Minutes
Governor’s/ Provincial Administrator’s
Representative/ Staff
Approach the PSWDO Staff for the request for assistance
Endorse and assist the client to the Provincial Social Welfare and Development Office (PSWDO) for further interview and assessment
None
5 Minutes
Staff
T O T A L 10 Minutes
13 Governor’s Office (Internal Services)
1. Processing of Documents for Signature Service Information: This service includes documents to be signed and approved for processing and payments.
Office or Division: Governor’s Office Classification: Simple Type of Transaction: G2G Who may avail: Government Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Documents to be processed, approved and signed Concerned, person, office or agency
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Sign in the Logbook: Approach the frontline desk staff and forward the documents for signature
Receives and records the documents. Check/sort the documents Forward to the Provincial Administrator for review and initial
None None
None
1 Minute 3 Minutes 10 Minutes
Frontline Staff Secretary/Staff Provincial Administrator
Forward reviewed documents with initial for approval and signature of the Governor Check/ sort signed documents and forward to concerned offices
None
None
10 Minutes 5 Minutes
Provincial Governor Secretary/Staff
T O T A L 29 Minutes
14 Governor’s Office (Internal Services)
2. Communication/Request Letters Service Information: Receive Incoming documents/communications for action & compliance.
Office or Division: Governor’s Office Classification: Simple Type of Transaction: G2C Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Communication Letter Government office/agency concerned Request Letter Client/Patient
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Sign in the Logbook Submit communication letter/Request Letter to the frontline desk staff and forward the documents for action
Receive and record documents. Attach routing slip for referral Forward to concerned person or office for action. Prepare response letter/endorsement as instructed for signature of the governor
None None None
1 Minute 1 Minute 5 Minutes 10 Minutes
Frontline staff Senior Administrative Assistant III Secretary/Staff Secretary/Staff in-charge in communication
Log/record the signed letter/endorsement and forward to concerned person/office
None
3 Minutes
Frontline desk staff
T O T A L 20 Minutes
15 Office of the Provincial Administrator (External Services)
Office of the Provincial Administrator (External Services)
16 Office of the Provincial Administrator (External Services)
1. Preparation of Letters (Recommendations/Endorsements)
Service Information: Assistance extended to clients for employment/promotion.
Office or Division: Office of the Provincial Administrator Classification: Simple/Complex Type of Transaction: G2C Who may avail: All clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request/communication signed by the requesting party
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Sign in the Logbook Approach the staff/secretary for request for financial assistance/legal advice
Inform the clients to wait for the availability of the Administrator. Refer the clients to the Provincial Administrator
None None
10 Minutes 5 Minutes
Staff/Secretary Staff/Secretary
Approach the Provincial Administrator for the desired services
Ask the client the kind of recommendation/request. Refer back to the Secretary/staff for drafting/making recommendations. Make recommendations per instruction of the governor If request is on legal matters, refer the clients to the Provincial Legal Officer
None None None None
10 Minutes 10 Minutes 5 Minutes
Secretary/ Administrator Administrator Staff/Secretary Secretary/ Administrator
T O T A L 40 Minutes
17 Office of the Provincial Administrator (External Services)
2. Preparation of Endorsements for various requests Service Information: Assistance extended to clients for referral to other offices.
Office or Division: Office of the Provincial Administrator Classification: Simple Type of Transaction: G2C Who may avail: All clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter request with proper documents to support their request.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Sign in the logbook Approach the staff/secretary to request for various assistance
Inform the clients regarding the guidelines in preparing the necessary supporting papers for their requested service. Refer the clients to the Provincial Administrator
None 10 Minutes Staff/Secretary
Approach the Provincial Administrator for the desired services.
Ask the client what kind of legal assistance for problems they are requesting. Refer back to the staff/secretary for referral to concerned offices.
None
None
10 Minutes
5 Minutes
Staff/Secretary
Administrator
T O T A L 25 Minutes
Office of the Vice Governor (External Services) 19
1. Preparation of Endorsements & Referrals for various requests
Service Information: Assistance extended to clients for referral to other offices.
Office or Division: Office of the Vice Governor Classification: Simple Type of Transaction: G2C Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Referrals/Endorsements Barangay concerned Letter Request Client/Patient
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Submit request for assistance/referrals/ indorsements.
Receive, acknowledge and records the submitted requests.
None 5 Minutes
Present/submit to the Vice Governor for approval. Prepare and encode letter for signature of the Vice Governor
None None
5 Minutes 10 Minutes
Acknowledge/receive the endorsement/referral letters
Hand in the endorsement/referral letter for agencies concerned to the client
T O T A L None 20 Minutes
Office of the SP- Secretariat (External Services) 20
Office of the Sangguniang Panlalawigan – Secretariat (External Services)
Office of the SP- Secretariat (External Services) 21
1. Issuance of Certified copy of documents (Resolutions, Ordinances, Minutes and Transcript of Records) Service Information: The Sangguniang Panlalawigan-Secretariat as the custodian of the Sanggunian documents and records of proceedings including committee
hearings and meetings and other legislative information materials, issues certified copy of Resolutions, Ordinances, Minutes and Transcripts of Records to individuals/organizations needing the said document as reference.
Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2C Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Written Request Client
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Present a written request or fill up a pro forma request form. Acknowledge/receives the information Acknowledge/ receives Order of Payment
Receive, acknowledge and records the request Present the request to the Secretary for approval Research & produce the requested documents Inform client if the requested document is available Issue Order of Payment for Secretary’s Fee if requested document is available
PHP 50.00/page
5 Minutes *5 Minutes **1 Hour 1 Minute 2 Minutes
Angelica L. Abarquez BS II/OIC-Records James Solas SP Secretary Angelica L. Abarquez BS II/OIC-Records Angelica L. Abarquez BS II/OIC-Records Angelica L. Abarquez BS II/OIC-Records
Office of the SP- Secretariat (External Services) 22
Pay Secretary’s Fee at the Provincial Treasure’s Office and present as proof of payment
Receives proof of payment and certifies the requested documents
10 Minutes
Angelica L. Abarquez BS II/OIC-Records
Receive the requested copy of documents
Issue/hand in the requested copy of documents
2 Minutes Angelica L. Abarquez BS II/OIC-Records
T O T A L *1 Hour, 25 Minutes
*There are documents that need to be cleared with the Vice Governor/SP Members
**Depending on the recentness of the requested documents
**Depending on the volume of the documents requested
**Depends if the request is specific
2. Issuance of Non-Certified copy of documents (Resolutions, Ordinances, Minutes and Transcript of records Service Information: The Sangguniang Panlalawigan-Secretariat, as the custodian of the Sanggunian documents and records of proceedings including
committee hearings and meetings and other legislative information materials, issues certified copy of Resolutions, Ordinances, Minutes and Transcript of records to individuals/organizations needing the said document as reference. Aside from the Certified Copy of documents/records issued by the SP Secretariat, there are documents and records requested by government agencies/offices which does not require the stamp of certified copy.
Office or Division: Sangguniang Panlalawigan-Secretariat Classification: Simple Type of Transaction: G2G Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Written/Verbal request Records & Tracking Division
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Present a written request or fill-up a pro forma request form
Receive, acknowledge and records the request Present the request to the Secretary for approval
None 5 Minutes *5 Minutes
Angelica L. Abarquez BS II/OIC-Records James Solas SP Secretary
Office of the SP- Secretariat (External Services) 23
Research & retrieve the requested documents
**1 Hour
Angelica L. Abarquez BS II/OIC-Records
Acknowledge/receives the information
Inform the client if the requested document is available
1 Minute Angelica L. Abarquez BS II/OIC-Records
Acknowledge/receives order of payment
Issue Order of Payment for Secretary’s fee if requested document is available
2 Minutes Angelica L. Abarquez BS II/OIC-Records
Pay Secretary’s Fee at the Provincial Treasurer’s Office and present as proof of payment
Photocopy and certifies the requested documents
10 Minutes Angelica L. Abarquez BS II/OIC-Records
Receive the requested copy of documents
Issue/hand in the requested copy of documents
2 Minutes Angelica L. Abarquez BS II/OIC-Records
T O T A L None *1 Hour & 25 Minutes
*There are documents that need to be cleared with the Vice Governor/SP Members
**Depending on the recentness of the requested documents
**Depending on the volume of documents requested
**Depends if the request is specific
Office of the SP- Secretariat (External Services) 24
3. Request for the Adoption of a Legislative Measure Service Information:
Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Complex Type of Transaction: G2C, G2G Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Written Request Client
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Present written request and submit all related documents to support the request
Acknowledge, receives and records the request. Present the request to the SP Secretary for inclusion in the next agenda. Inclusion in the agenda
None 5 Minutes/doc 5 Minutes/doc 2 days before session
Staff James Solas SP Secretary
Attends the meeting/session/hearing
Prepares/disseminate/delivers invitation for the session
1 Day Staff
Prepare Legislative measures Disseminate the Legislative measures adopted
1 week upon adoption
Staff staff
T O T A L 1 Week, 1 Day & 12 Minutes
Office of the SP- Secretariat (External Services) 25
4. Issuance of Certification Service Information: The Sangguniang Panlalawigan Secretary, as the custodian of the Sanggunian records, issues certification to municipal government units,
national government agencies, non-government agencies, government officials and individuals needing the following: a) Certificate of Appearance b) Certificate of Posting c) Certification for Approved Request
Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2G, G2C Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Written/verbal request Records & Tracking Division
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
A. For Certificate of Posting Present a written request or fill-up a pro forma request form
Receive, acknowledge and records the request Present the request to the Secretary for approval Research and verify the office records
None 5 Minutes
5 Minutes
**1 Hour
Angelica L. Abarquez BS II/OIC-Records
Acknowledge/receives the information
Inform the client if the requested certification will be granted/available
1 Minute Angelica L. Abarquez BS II/OIC-Records
Acknowledge/receives order of payment
Issue Order of Payment for Secretary’s fee for the issuance of Certificate of posting
P 50.00/page 2 Minutes Angelica L. Abarquez BS II/OIC-Records
Pay Secretary’s Fee at the Provincial Treasurer’s Office and present as proof of payment
Prepare the requested certification for signature of the SP Secretary
10 Minutes Angelica L. Abarquez/ James Solas
Receive the requested copy of documents
Issue/hand in the requested copy of documents
2 Minutes Angelica L. Abarquez BS II/OIC-Records
T O T A L 1 Hour & 25 Minutes
B. For Certificate of Appearance
Office of the SP- Secretariat (External Services) 26
Fill out the Appearance Logbook Receive and acknowledge the request Prepare the requested Certificate of Appearance for signature of the SP Secretary
None 2 Minutes Administrative Aide VI (Vacant) Done by assigned Job Order employee under the supervision of Ms. Angelica L. Abarquez James L. Solas SP Secretary
Receive the requested copy of documents
Issue/hand in the requested copy of certification
2 Minutes Angelica L. Abarquez BS II/OIC-Records
T O T A L 4 Minutes C. For Certification of
Approved Request:
Present a written request or fill up a pro forma request form
Receive, acknowledge and records the request Present the request to the Secretary for approval Research and verify the office records
None 5 Minutes
5 Minutes
**1 Hour
Angelica L. Abarquez BS II/OIC-Records
Acknowledge/receives the information
Inform the client if the requested certification will be granted/available
1 Minute Angelica L. Abarquez BS II/OIC-Records
Prepare the requested Certification for signature of the SP Secretary
10 Minutes Angelica L. Abarquez BS II/OIC-Records James L. Solas SP Secretary
Receive the requested copy of documents
Issue/hand in the requested copy of documents
2 Minutes Angel Angelica L. Abarquez BS II/OIC-Records
T O T A L *1 Hour & 23 Minutes
*There are documents that need to be cleared with the Vice Governor/SP Members
**Depending on the recentness of the requested documents
**Depending on the volume of the documents requested
**Depends if the request is specific
Office of the SP- Secretariat (Internal Services) 27
Office of the Sangguniang Panlalawigan – Secretariat (Internal Services)
Office of the SP- Secretariat (Internal Services) 28
1. Receipt of Incoming Documents Service Information: This covers the receipt of incoming documents from external clients for consideration of the Sangguniang Panlalawigan.
Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2B, G2C, G2G Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Document/Letter for submission From concerned client, office or agency
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Submit the documents and receive the stamped receiving copy of the documents
Verify pertinent details such as the addressee, the sender and signature; Stamped received documents and return the receiving copy to the client.
None 5 Minutes Administrative Aide VI (Vacant) Done by assigned Job Order Employee under the Supervision of Angelica L. Abarquez BS II/OIC-Records
Send thru e-mail Monitor incoming e-mails, acknowledge receipt of e-mail, print the document/letter and present to the Board Secretary IV for annotation and indorsement to the SP Secretary
None 1 Hour (am) 1 Hour (pm)
Local Legislative Staff Officer III (Vacant) James L. Solas SP Secretary Cielito Henrietta D. Ng – SAO Juan Carlos M. Manay-LLSO III
Send thru Mail/Courier Receives parcel/envelopes from the postman by affixing his/her signature to the delivery receipt
None 5 Minutes Administrative Aide VI (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez
Records the received documents and present to the Board Secretary IV for annotation and indorsement to the SP Secretary
None 5 Minutes Administrative Aide VI (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez
Decide what to do with the received documents for:
None 5 Minutes Angelica L. Abarquez BS II/OIC-Records
Office of the SP- Secretariat (Internal Services) 29
>Agenda >For indorsement to concerned official/s >For office consumption >For file
James L. Solas SP Secretary
Scan and/or reproduce documents for agenda/indorsements/file
None 15 Minutes (depending on the volume of the document)
Administrative Aide VI (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez
T O T A L None 2 Hours & 35 Minutes
2. Release of Outgoing Documents Service Information: This covers the recording, release and delivery of outgoing documents to proper recipients.
Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2B, G2C, G2G Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING
TIME PERSON RESPONSIBLE Receives outgoing documents from
concerned division/SP Member/Office of the Vice Governor Records in the outgoing logbook Check completeness of attachments and segregate for release
None Five (5) Minutes Ronald Melvin S. Esguerra Process Server
Release documents thru: Acknowledge receipt of delivered documents by affixing signature to the receiving copy
Delivery None Ten (10) Minutes Ronald Melvin S. Esguerra Process Server
Receive documents from Post Office
Post Office- address the envelope and enclose the documents for mail; Paste the required value of stamp by the post office and prepare the Registry Return Card; Bring the mails to the Post Office
None Twenty (20) Minutes/mail
Ronald Melvin S. Esguerra Process Server
Client inform the Records Officer Pick up- None Five (5) – Ten (10) Administrative Aide VI (Vacant)
Office of the SP- Secretariat (Internal Services) 30
about the document to be picked up Acknowledge receipt of documents by affixing his/her signature over printed name on the receiving copy and indicate the date of receipt
Verify ID and authorization Minutes Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez
Acknowledge receipt of the e-mailed documents
E-mail documents/letters to the addressee
None Twenty (20) Minutes
Local Legislative Staff Officer III (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez
Acknowledge receipt of electronically copied documents
Electronically copied documents CDs, USB flash drive, External Drive, scanned/camera captured & others
None 20 Minutes Local Legislative Staff Officer III (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez
3. Preparation of Payrolls/Wages Service Information: This covers the preparation of payrolls and wages of the officials and employees of the Sangguniang Panlalawigan-Legislative and
Secretariat for the services rendered. Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2G Who may avail: Officials/employees/Job Order
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Daily Time Record (DTR) Administrative Division – SP Secretariat Approved Leave Application (officials & employees) Concerned offices/HRMO Approved Weekly Itinerary of Travels (Job Order) Office of the SP Member concerned Accomplishment Report (Job Order) Office of the SP Member concerned Approved Appointment of Job Order Administrative Division-SP Secretariat/HRMO
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Submit the above-mentioned requirements
Prepare Obligation Request, Disbursement Voucher, Payroll and Summary of Payroll for signature of concerned Officer/SP Member and
None 1 day Imee L. Leano Administrative Assistant II-Administrative Division James L. Solas
Office of the SP- Secretariat (Internal Services) 31
Vice Governor SP Secretary SP Members Hon. Adeline M. Angeles Hon John R. Pelaez Hon. Theresa P. Caballes Hon. Gilbert L. Daquioag Hon. Melgabal R. Encabo Hon. Mercedes R. Rejano Hon. Ishmael DP. Lim Hon. Juan R. Fernandez, Jr. Hon Aurelio AJ. Leva III Hon James Marty L. Lim Hon. Lauren R. Rosales Hon. Romulo A. Bacorro, MD, MHSA Vice Governor
Submitted completed documents to the Provincial Budget Office
None 10 Minutes Imee L. Leano Administrative Assistant II-Administrative Division
T O T A L 1 Day & 10 Minutes
4. Memorandum/Travel Authority Service Information: This covers the preparation of Memorandum/Travel Authority of Officials and employees of the Sangguniang Panlalawigan-Legislative and Secretariat.
Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2G Who may avail: Officials & Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Invitation/Request Training Center/Agency/Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Submit the above-mentioned requirements
Prepare Memorandum/Travel authority for approval and signature of the Vice Governor/Governor None 20 Minutes Imee L. Leano
Administrative Assistant II TOTAL 20 Minutes
Office of the SP- Secretariat (Internal Services) 32
5. Cash Advance for Travel Service Information: This covers the preparation of cash advance for official travel of officials and employees.
Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2G Who may avail: Officials & Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Approved Travel Authority Office of the Vice Governor Invitation Agency Concerned
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Submit the above-mentioned requirements
Prepare Obligation request, Disbursement Voucher and Itinerary of Travel for signature of the concerned Officer/SP Member and Vice Governor
None 1 day Imee L. Leano Administrative Assistant II James L. Solas SP Secretary SP Members: Hon. Adeline M. Angeles Hon. John R. Pelaez Hon. Theresa P. Caballes Hon. Gilbert L. Daquioag Hon. Melgabal R. Encabo Hon. Mercedes R. Rejano Hon. Ishmael DP. Lim Hon. Juan R. Fernandez, Jr. Hon. Auelio J. Leva III Hon. James Marty L. Lim Hon. Lauren R. Rosales Hon. Romulo A. Bacorro, Jr., MD, MHSA Vice Governor
Submit completed documents to the Provincial Budget Office
None 10 Minutes Imee L. Leano Administrative Assistant II
TOTAL 1 Day and 10 Minutes
Office of the SP- Secretariat (Internal Services) 33
6. Receipt of Incoming Documents Service Information: This covers the receipt of incoming documents from external clients for consideration of the Sangguniang Panlalawigan.
Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2B, G2C, G2G Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Document/Letter for submission From concerned client, office or agency
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Submit the documents and receive the stamped receiving copy of the documents
Verify pertinent details such as the addressee, the sender and signature; Stamped received documents and return the receiving copy to the client.
None 5 Minutes Administrative Aide VI (Vacant) Done by assigned Job Order Employee under the Supervision of Angelica L. Abarquez BS II/OIC-Records
Send thru e-mail Monitor incoming e-mails, acknowledge receipt of e-mail, print the document/letter and present to the Board Secretary IV for annotation and indorsement to the SP Secretary
None 1 Hour (am) 1 Hour (pm)
Local Legislative Staff Officer III (Vacant) James L. Solas SP Secretary Cielito Henrietta D. Ng – SAO Juan Carlos M. Manay-LLSO III
Send thru Mail/Courier Receives parcel/envelopes from the postman by affixing his/her signature to the delivery receipt
None 5 Minutes Administrative Aide VI (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez
Records the received documents and present to the Board Secretary IV for annotation and indorsement to the SP Secretary
None 5 Minutes Administrative Aide VI (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez
Decide what to do with the received documents for:
None 5 Minutes Angelica L. Abarquez BS II/OIC-Records
Office of the SP- Secretariat (Internal Services) 34
>Agenda >For indorsement to concerned official/s >For office consumption >For file
James L. Solas SP Secretary
Scan and/or reproduce documents for agenda/indorsements/file
None 15 Minutes (depending on the volume of the document)
Administrative Aide VI (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez
T O T A L None 2 Hours & 35 Minutes
7. Release of Outgoing Documents Service Information: This covers the recording, release and delivery of outgoing documents to proper recipients.
Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2B, G2C, G2G Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING
TIME PERSON RESPONSIBLE Receives outgoing documents from
concerned division/SP Member/Office of the Vice Governor Records in the outgoing logbook Check completeness of attachments and segregate for release
None Five (5) Minutes Ronald Melvin S. Esguerra Process Server
Release documents thru: Acknowledge receipt of delivered documents by affixing signature to the receiving copy
Delivery None Ten (10) Minutes Ronald Melvin S. Esguerra Process Server
Receive documents from Post Office
Post Office- address the envelope and enclose the documents for mail; Paste the required value of stamp by the post office and prepare the Registry Return Card; Bring the mails to the Post Office
None Twenty (20) Minutes/mail
Ronald Melvin S. Esguerra Process Server
Client inform the Records Officer Pick up- None Five (5) – Ten (10) Administrative Aide VI (Vacant)
Office of the SP- Secretariat (Internal Services) 35
about the document to be picked up Acknowledge receipt of documents by affixing his/her signature over printed name on the receiving copy and indicate the date of receipt
Verify ID and authorization Minutes Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez
Acknowledge receipt of the e-mailed documents
E-mail documents/letters to the addressee
None Twenty (20) Minutes
Local Legislative Staff Officer III (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez
Acknowledge receipt of electronically copied documents
Electronically copied documents CDs, USB flash drive, External Drive, scanned/camera captured & others
None 20 Minutes Local Legislative Staff Officer III (Vacant) Done by assigned Job Order Employee under the supervision of Ms. Angelica L. Abarquez
8. Preparation of Payrolls/Wages Service Information: This covers the preparation of payrolls and wages of the officials and employees of the Sangguniang Panlalawigan-Legislative and
Secretariat for the services rendered. Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2G Who may avail: Officials/employees/Job Order
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Daily Time Record (DTR) Administrative Division – SP Secretariat Approved Leave Application (officials & employees) Concerned offices/HRMO Approved Weekly Itinerary of Travels (Job Order) Office of the SP Member concerned Accomplishment Report (Job Order) Office of the SP Member concerned Approved Appointment of Job Order Administrative Division-SP Secretariat/HRMO
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Submit the above-mentioned requirements
Prepare Obligation Request, Disbursement Voucher, Payroll and Summary of Payroll for signature of concerned Officer/SP Member and
None 1 day Imee L. Leano Administrative Assistant II-Administrative Division James L. Solas
Office of the SP- Secretariat (Internal Services) 36
Vice Governor SP Secretary SP Members Hon. Adeline M. Angeles Hon John R. Pelaez Hon. Theresa P. Caballes Hon. Gilbert L. Daquioag Hon. Melgabal R. Encabo Hon. Mercedes R. Rejano Hon. Ishmael DP. Lim Hon. Juan R. Fernandez, Jr. Hon Aurelio AJ. Leva III Hon James Marty L. Lim Hon. Lauren R. Rosales Hon. Romulo A. Bacorro, MD, MHSA Vice Governor
Submitted completed documents to the Provincial Budget Office
None 10 Minutes Imee L. Leano Administrative Assistant II-Administrative Division
T O T A L 1 Day & 10 Minutes
9. Memorandum/Travel Authority Service Information: This covers the preparation of Memorandum/Travel Authority of Officials and employees of the Sangguniang Panlalawigan-Legislative and Secretariat.
Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2G Who may avail: Officials & Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Invitation/Request Training Center/Agency/Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Submit the above-mentioned requirements
Prepare Memorandum/Travel authority for approval and signature of the Vice Governor/Governor None 20 Minutes Imee L. Leano
Administrative Assistant II TOTAL 20 Minutes
Office of the SP- Secretariat (Internal Services) 37
10. Cash Advance for Travel Service Information: This covers the preparation of cash advance for official travel of officials and employees.
Office or Division: Sangguniang Panlalawigan - Secretariat Classification: Simple Type of Transaction: G2G Who may avail: Officials & Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Approved Travel Authority Office of the Vice Governor Invitation Agency Concerned
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Submit the above-mentioned requirements
Prepare Obligation request, Disbursement Voucher and Itinerary of Travel for signature of the concerned Officer/SP Member and Vice Governor
None 1 day Imee L. Leano Administrative Assistant II James L. Solas SP Secretary SP Members: Hon. Adeline M. Angeles Hon. John R. Pelaez Hon. Theresa P. Caballes Hon. Gilbert L. Daquioag Hon. Melgabal R. Encabo Hon. Mercedes R. Rejano Hon. Ishmael DP. Lim Hon. Juan R. Fernandez, Jr. Hon. Auelio J. Leva III Hon. James Marty L. Lim Hon. Lauren R. Rosales Hon. Romulo A. Bacorro, Jr., MD, MHSA Vice Governor
Submit completed documents to the Provincial Budget Office
None 10 Minutes Imee L. Leano Administrative Assistant II
TOTAL 1 Day and 10 Minutes
LMD-PESO (External Services) 38
Livelihood Manpower Development and Public Employment Service Office
(LMD – PESO) External Services
LMD-PESO (External Services) 39
1. Job Referral and Placement Service Information: The Livelihood Manpower Development and Public Employment Service Office (LMD-PESO) is mandated to create mechanism to ensure
that the applicant referred is qualified on the basis of competency requirement such as appropriate education, training or experience, and physical condition as required by the position needed by the private establishments.
Office or Division: Employment Facilitation and Livelihood Development Division Classification: Simple Type of Transaction: G2C Who may avail: Job Seekers, Students, Out of School Youth, Displaced Workers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Resume/Biodata Prepared by Jobseekers Barangay Police Clearance Barangay/Municipal Police Station where Job Seekers reside NSRP Form 1 LMD-PESO
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
1. Register in the logbook and fill-up the National Skills Registry Program (Form 1)
1.1 Assist (If needed) the job seeker/s in filling-up the form
None 2 Minutes Ethel J. Orilla Admin Aide III
2. Submit fully accomplished NSRP
2.1 Collect the fully accomplished NSRP Form from the client
2.2 Check the completeness of the information written in the NSRP Form
None 5 Minutes Necitas V. Manguerra Admin Asst. VI
Kriseth F. Grimaldo Admin Asst. III
3. Present Resume and Application Letter
3.1 Preliminary interviews regarding the job seeker/s requirements, resume, credentials and conduct career counseling
3.2 Conduct skills matching from the current job orders/vacancies/opportunities
None 15 Minutes Necitas V. Manguerra Admin Asst. VI
Kriseth F. Grimaldo Admin Asst. III
LMD-PESO (External Services) 40
3.3 Referral to Manpower Training and Development Division (MTDD)
4. Attend Employment Coaching/Counseling
4.1 Provide Job Seeker/s occupational guidance and motivation. Refer back to the Employment Facilitation and Livelihood Development Division
None 15 Minutes Beverly Rodil Admin Asst. II
5. Ask for a referral letter 5.1 Preparation of Referral Letter for signature of PESO Manager
5.2 Review and affix signature on the Referral Letter
None 5 Minutes
2 Minutes
Kriseth F. Grimaldo Admin Asst. III
Alma C. Timtiman PESO Manager
6. Receive Referral Letter 6.1 Issue Referral Letter to the applicant and advise him/her to proceed to the concerned company
6.2 Monitor the status of referral
None 2 Minutes Kriseth F. Grimaldo Admin Asst. III
T O T A L None 46 Minutes
2. Employment Facilitation
Assistance in the conduct of Special Recruitment Activity (SRA) for Overseas Employment:
Service Information: All land or Sea-based Licensed Recruitment Agency may seek LMD-PESO Marinduque assistance in conducting special recruitment activities in the Province. LMD-PESO Marinduque makes sure that the agency seeking assistance is authorized by the Philippine Overseas Employment Administration (POEA) and shall in no way allow any land or sea based licensed recruitment agency with incomplete documents to conduct Special recruitment Activity (SRA). They may use the facilities and equipment of the office and may request for staff support. This service is offered free of charge.
Office or Division: Employment Facilitation and Livelihood Development Classification: Simple Type of Transaction: G2B Who may avail: Licensed Recruitment Agencies
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Company Profile (1 Copy) Licensed Recruitment Agency Letter of Intent addressed to the Local Chief Executive Licensed Recruitment Agency
LMD-PESO (External Services) 41
Valid POEA License (Photocopy) POEA Updated Job Order Balance/Verified Manpower Request Principal Employers abroad No Objection Certificate (NOC) Local Chief Executive (Provincial Governor) Approved Special Authority (SRA) POEA Notarized Affidavit of Undertaking Licensed Recruitment Agency Job Vacancy Ads Licensed Recruitment Agency Job Fair Interview Result Form LMD-PESO Company Placement Report Licensed Recruitment Agency
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
1. Coordinate first at PESO to determine the schedule/date of Special Recruitment Activity (SRA)
1.1 Determine the date of recruitment activity and advice the agency to submit the needed requirements
None 10 Minutes Alma C. Timtiman PESO Manager
2. Submit Letter of Intent addressed to the Office of the Provincial Governor
2.1 Verify with the POEA the status of the requesting overseas recruitment agency and prepare No Objection Certificate (NOC) for approval of the Provincial Governor
None 10 Minutes Chona M. Marciano Sr. Manpower Development Officer
3. Follow-up and receive NOC from PESO
3.1 Release NOC to the requesting office
None 2 Working days Kriseth F. Grimaldo Admin Asst. III
4. Submit NOC and other requirements to POEA for the issuance of the approved Special recruitment Activity (SRA)
4.1 Wait for the Agency to submit the approved SRA
None 5 Working days (depending on the
procedure of POEA)
Employer
5. Submit approved SRA to PESO
5.1 Receive a copy of the SRA 5.2 Disseminate information of
scheduled interview through posting of Job vacancy in the bulletin board. Provision of Job vacancies announcement to LMD-PESO fb page
None
None
5 Minutes
5 days before the scheduled
recruitment activity
Necitas V. Manguerra Admin Asst. VI
Kriseth F. Grimaldo Admin Asst. III
LMD-PESO (External Services) 42
6. Proceed with the recruitment activity
6.1 Supervise/assist in the recruitment activity
None 1 day LMD-PESO Personnel
7. Submit Job fair Interview Result Form
Note: As part of the monitoring function of the LMD-PESO Marinduque, all agencies are required to submit through e-mail a Company Placement Report to inform this office of the number of applicants deployed (no definite period and depends on the recruitment process of the agency
7.1 Accept the submitted Job Fair Interview Result Form
None 15 Minutes Kriseth F. Grimaldo Admin Asst. III
T O T A L 13 Days and Forty (40) Minutes
(Employment Facilitation) Multi-stage processing
NOTE: Allowable period of extension due to unusual or unavoidable circumstances: 3 days
3. Employment Facilitation
Local Recruitment Activity (LRA)
Service Information: An all year round activity done at the LMD-PESO Marinduque Office wherein local employment opportunities are brought closer to Jobseekers which minimizes them the costs of transportation to areas where the companies are located.
Office or Division: Employment Facilitation and Livelihood Development Classification: Simple Type of Transaction: G2B Who may avail: Local establishments, sub- contractor agencies or companies
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter of Intent addressed to the Local Chief Executive (Provincial Governor)
Recruitment Agency
Company Profile Employers Private Recruitment & Placement Agencies License DOLE Job Order/vacancies Employers BIR Certificate BIR Business Mayor’s Permit Municipality where the business is located Any of the following:
LMD-PESO (External Services) 43
- DTI/BDT Registration - SEC Registration - DOLE License for Local/Private Recruitment
CDA Registration for cooperatives
DTI/BDT SEC DOLE CDA
Job Vacancy ads Recruitment Agency Job Fair Interview Result Form LMD-PESO Company Placement Report Recruitment Agency
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
1. Coordinate with PESO to determine the schedule of Local Recruitment Activity
1.1 The PESO Manager determine the date of local recruitment activity
None 15 Minutes Alma C. Timtiman PESO Manager
2. Submit a Letter of Intent to conduct recruitment activity addressed to the provincial Governor attention to LMD-PESO Marinduque
2.1 receive and review the Letter Request and attached documents
None 10 Minutes Chona M. Marciano Senior Manpower Development Officer
3. Provide information materials to PESO
3.1 receive information materials
3.2 Disseminate information on the scheduled interview through posting of Job vacancy in the bulletin board. Provision of Job Vacancies announcements to LMD-PESO fb page
None 10 Minutes 5 days
Necitas V. Manguerra Admin Asst VI Kriseth F. Grimaldo Admin Asst. III
4. Conduct recruitment activity
4.1 Supervise/assist in the conduct of recruitment activity
None 1 Day LMD-PESO Personnel
5. Submit Job fair Interview Result Form
5.1 Accept the submitted Job Fair Interview Result Form
None 15 Minutes Kriseth F. Grimaldo Admin Asst. III
6. Report to PESO the result of job placement
6.1 Follow-up and record Company Placement Report
None 30 working days Employer
T O TAL None 36 Days and Fifty 50 Minutes
LMD-PESO (External Services) 44
4. Employment Facilitation – Jobs Fair
Service Information: An employment strategy to fast track the meeting of Job seekers and the employers in one venue wherein jobseekers can select vacancies suited for their classifications and employers could interview and hire on the spot qualified workers.
Office or Division: Skills Registry and Labor Market Information Classification: Simple Type of Transaction: G2C/ G2B Who may avail: Jobseekers who are unemployed, skilled and unskilled workers, newly graduates, graduates, displaced workers and
employees seeking advancement. Employers and Agencies (any companies, licensed private recruitment agencies, licensed overseas employment agencies and contractors/subcontractors who will be joining the job fair for purpose of recruitment.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Personal data Sheet (PDS) Applicant Transcript of Records (TOR) Applicant Diploma Applicant Certificate of Trainings Applicant Certificate of Employment (if available) Applicant Barangay Clearance Barangay where applicant resides Police Clearance Municipal Police Station where applicant/jobseeker resides NSRP Form 1 LMD-PESO Job Fair Interview Result Form LMD-PESO Company Placement Result Recruitment Agency
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
1. Jobseekers select job vacancies that suits his/her qualifications
Get the title of the position and name/address of the employer/establishment/recruitment agency
1.1 Assist the Jobseekers on the jobs for procedural flow
None 30 Minutes Necitas V. Manguerra Admin Asst VI
Kriseth F. Grimaldo Admin Asst. III
2. Jobseekers fill-up the necessary NSRP
2.1 Assist (if needed) the jobseeker in filling-up the form
None 2 Minutes Necitas V. Manguerra Admin Asst. VI
Kriseth F. Grimaldo Admin Asst. III
LMD-PESO (External Services) 45
3. Proceed to the Agency table for interview
3.1 Assist the applicants in the location of the agency
None Depending on the duration of the
interview 1 Day Activity
Employer
4. For Jobseekers who are not qualified, he/she can look for other job vacancies at the assigned job vacancy area.
For pre-selected jobseekers for overseas employment, follow-up, wait for notice from the recruitment agency before reporting to their office
4.1 Supervise/monitor the application of the Jobseekers
None 5 Minutes Employer
5. Wait for Job Placement Result
5.1 Follow-up Job Placement report
5.2 Inform applicant on the result of Job placement
None 30 days for local employment/within
120 days for overseas
Necitas V. Manguerra Admin Asst. Vi
Kriseth F. Grimaldo Admin Asst. III
T O T A L None 151 day and 37 minutes
5. Career Information and Guidance
Service Information: This career talk provides updated key labor market information including current-in-demand jobs so as to encourage high school graduating students to carefully plan for their future career.
Office or Division: Manpower Training and Development Division Classification: Simple Type of Transaction: G2C,G2G Who may avail: Requesting School and Graduating High School Students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Client Request Form LMD-PESO Letter Request Requesting School
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
LMD-PESO (External Services) 46
1. Register and submit Letter Request for the conduct of activity
1.1 Check registration if properly filled-up. Receive Letter Request
1.2 Refer to Manpower and Development
None 5 Minutes 10 Minutes
Ethel J. Orilla Admin Aide III Chona M. Marciano Sr. Manpower Development Officer Beverly R. Rodil Admin Asst. II
2. Proceed to Manpower and Development Division
2.1 Prepare and calendar the schedule for the approval of the PESO Manager
None 10 Minutes Chona M. Marciano Sr. Manpower Development Officer Beverly R. Rodil Admin Asst. II
3. Wait for the Approval 31. Approval of the request and scheduled for the conduct of CIG
None 5 Minutes Alma C. Timtiman PESO Manager Beverly R. Rodil Admin Asst. II
4. Attend the Career Information and Guidance Seminar
4 Hours
T O T A L None 4 Hours and 31 Minutes
6. Special Program for Employment of Students and Out of School Youth (SPES/OSY)
Service Information: The Special program for Employment of Students (SPES) aims to help poor but deserving students and out- of- school youth in pursuing their education by encouraging their employment during summer vacation. The program was created under republic Act No. 7323 enacted on March 30, 1992.
Office or Division: Employment Facilitation & Livelihood Development Classification: Simple Type of Transaction: G2C Who may avail: Deserving Grade 12 Completers, College Students and Out-of-School Youth (who intend to go back to school)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE SPES Forms (3 copies of each form) LMD-PESO Certified True copies of Birth Certificate for applicants who were born in Marinduque (1 original and 2 xerox copies)
Respective Municipal Local Civil Registrar they were born
LMD-PESO (External Services) 47
Certified True copies of any of the following for applicants who were born outside of Marinduque:
- Baptismal Certificate (for those baptized in Marinduque) - Student Permanent Record - Voter’s Information Sheet - If none on the list, they may ask for any possible alternatives
(1original and 2 xerox copies)
Church were baptism was done Last school attended COMELEC
Certified True copy of Grades - Report card (Grade 12 completers) - Certificate of Grades (College)
(1original and 2 xerox copies)
Last School attended
Barangay Certificates (for OSY) - Barangay Clearance - Certificate of Out-of-School Youth
(1 original, 2 xerox copies)
Respective Barangay where applicants reside
Certificate of Indigency (1 original, 2 xerox copies) Municipal Social Welfare & Development Office where applicants resides Latest Passport size ID picture in white background (3 copies)
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
1. Request for service and register in SPES/OSY Profile
1.1 Check registration if properly filled-up
1.2 Advise applicant on the needed documents/requirements to avail the program
None 5 Minutes
5 Minutes
Jaireh Faye M. Salazar Youth Development Asst.I
Flora Mae C. Mogol Admin Officer III
2. Submit the Requirements needed
2.1 Assess the validity of submitted documents
None 10 Minutes Jaireh Faye M. Salazar Youth Development Asst. I
3. Attend the interview 3.1 Interview the applicant
Submit final list of qualified applicants to the Local Chief Executive for the final selection
None 15 Minutes
1 day
Flora Mae C. Mogol Admin Officer III
Alma C. Timtiman PESO Manager
4. Sign SPES Contracts and Oath of Undertaking
4.1 Submit SPES Contracts and Oath of Undertaking of qualified applicants for
None 2 weeks before the start of the SPES
Program
Provincial Governor
LMD-PESO (External Services) 48
signature of the LCE
4.2 Submit the Placement Report to DOLE and set schedule for orientation
1 day after affixing of signatures to SPES Contract
Jaireh Faye M. Salazar Youth Development Asst. I
5. Attend briefing/orientation 5.1 Conduct Orientation RE: SPES assignments and duties
None 2 Hours SPES Focal (DOLE) and PESO Manager Alma C. Timtiman
6. Proceed to office assignement
6.1 Endorse SPES Workers to their office assignments
None 30 Minutes Jaireh Faye M. Salazar Youth Development Asst. I
T O T A L None 16 days, 3 hours and 5 minutes
7. Government Internship Program Service Information: Government Internship Program (GIP) is a component of KABATAAN 2000 under Executive Order (EO) No. 139, s. 1993, and DOLE
Administrative Order No. 260-15, which aims to provide opportunities and engage young workers to serve the general public in government agencies/entities/projects and programs at the national and local level.
Office or Division: Employment Facilitation & Livelihood Development Classification: Simple Type of Transaction: G2C Who may avail: 18-30 years old
Graduate of High School/Senior High School Completer, or its equivalent level under the Alternative Learning System or Technical-Vocation Graduate. Without work experience except those identified under section 2(d) and (e) of DOLE Department Order No.204, s. 2019
- Section 2 (d) Hit by natural disasters, man-made calamities, or affected by armed conflicts; - Section 2 € Areas where government regulations that caused displacements were implemented
Individuals up to 35 years old may be accommodated as beneficiaries under exceptional circumstances, especially in areas that are hardly-hit or stricken by disasters and natural calamities, such as typhoon, earthquake, and the like, including those man-made calamities.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Personal Data Sheet (PDS) (1copy) LMD-PESO Transcript of Record (TOR) (1copy) Last school attended Form 137/Form 138 (1photocopy) Last School attended Diploma or Certificate of Graduation (1photocopy) Last School attended Certification from school/institution or any document/proof equivalent to its effect
Last school attended
LMD-PESO (External Services) 49
Certification from Barangay that the applicant/s is a resident of the areas mentioned under Section 2 (d) and (3) of DOLE DO No. 204
Barangay where applicant resides
Client Form LMD-PESO GIP Form A LMD-PESO
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
1. Request for service and register in logbook/client form
1.1 Check registration if properly filled-up
1.2 Advise applicant on the needed documents/requirements to avail the program
None 5 Minutes
5 Minutes
Ethel J. Orilla Admin Aide III
Jaireh Faye M. Salazar Youth Development Assistant I
2. Submit the requirements needed
2.1 Assess the validity of submitted documents
None 10 Minutes Jaireh Faye M. Salazar Youth Develoment Assistant I
3. Attend the interview 3.1 Interview the applicant 3.2 Submit Final List of qualified
applicants to the Local Chief Executive for the final selection
None 15 Minutes
1 day
Jaireh Faye M. Salazar Youth Development Asst. I
Beverly R. Rodil Admin Asst. II
Alma C. Timtiman PESO Manager
4. Sign GIP Contracts 4.1 Submit GIP Contracts 4.2 Set schedule for orientation
None 1 Day before orientation
Jaireh Faye M. Salazar Youth Development Asst. I
5. Attend Briefing/Orientation
5.1 Conduct orientation RE: GIP assignments and duties
None 1 day Alma C. Timtiman PESO Manager
Jaireh Faye M. Salazar Youth Development Asst. I
Beverly R. Rodil Admin Asst. II
6. Proceed to the Office assignment
6.1 Endorse GIP Workers to their office assignments
None 30 Minutes Jaireh Faye M. Salazar Youth Development Asst. I
Beverly R. Rodil Admin Asst. II
TO T A L None 3 days, 1 hour and 5 minutes
LMD-PESO (External Services) 50
8. Emergency Employment Program
Service Information: TUPAD or Tulong Panghanapbuhay sa Ating Disadvantaged/Displaced Workers is a community-based package of assistance that provides emergency employment for displaced workers, underemployed and seasonal workers, for a minimum period of ten (10) days but not to exceed a maximum of 30 days, depending on the nature of work to be performed.
Office or Division: Employment Facilitation & Livelihood Development Classification: Simple Type of Transaction: G2C Who may avail: Underpriviledge residents of the barangay
CHECKLIST OF REQUIREMENTS WHERE TO SECURE OSEC Form DOLE/LMD-PESO Acknowledgement of Undertaking (Pagkilala sa Paggawa) DOLE/LMD-PESO Daily Time Record (DTR) Beneficiary Accomplishment Report Beneficiary
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
1. Register and fill-up the OSEC Form C
1.1 Collect the fully accomplished OSEC Form C from the client
None 2 Minutes Jaireh Faye M. Salazar Youth Development Asst I
2. Submit fully accomplished OSEC Form C
2.1 Check the completeness of the information written in the OSEC Form C
None 5 Minutes Chona M. Marciano Senior Manpower Development Officer III
3. Sign the Acknowledgement of Undertaking
3.1 Preparation of Acknowledgement of Undertaking
None 1 Day Chona M. Marciano Senior Manpower Devlopment Officer III
4. Wait for the Orientation 4.1 Submit the qualified list of beneficiaries for Approval of the Local Chief Executive
4.2 Submission of Final List of Beneficiaries to DOLE Field Office
None 1 Day
10 Minutes
Provincial Governor
Alma C. Timtiman PESO Manager
5. Attend Orientation and Briefing
5.1 Documentation and Monitoring
5.2 Schedule pay-out
None 1 Day Beverly R. Rodil Admin Asst. II
T O T A L None 3 days and 17 minutes
LMD-PESO (External Services) 51
9. Overseas Filipino Worker Reintegration Assistance
Service Information: The Overseas Workers Welfare Administration (OWWA)’s Reintegration Program covers two major components-economic and psycho-social. The economic component includes social preparation programs for livelihood projects or community-based income generating projects, skills training and credit facilitation and lending. Activities may take place while overseas to prepare workers for the reintegration and upon return to the Philippines.
The Psycho-social components includes community organizing program or organizing of OFW family circles and services like social counseling, family
counseling, stress debriefing, and training on capacity building, value formation. OWWA Philippines Loan is part of Reintegration Program chiefly intended to provide OWWA member-OFWs with financial alternatives
Office or Division: Skills Registry and Labor Market Information Classification: Simple Type of Transaction: G2C Who may avail: Overseas Filipino Workers (Land based and Sea based)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Passport (1 xerox copy) OFW Applicant/DFA OWWA Membership Form OFW Applicant/OWWA Employment Contract (if any) OFW Applicant/Recruitment Agencies Case Intake Form LMD-PESO Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
1. Approach Staff, inquire about the program and submit the corresponding requirements.
1.1 Verify requirements 1.2 Interview applicants and
prepare Case Intake Sheet Form
1.3 Prepare referral letter for OWWAs action
1.4 Review and approve Referral Letter
None 5 Minutes 30 Minutes
5 Minutes
10 Minutes
Necitas V. Manguerra Admin Asst. VI
Alma C. Timtiman PESO Manager
2. Wait for the issuance of Referral Letter
2.1 Issue Referral Letter to the applicant and advise them to proceed to OWWA Marinduque Field Office
None 50 Minutes Necitas V. Manguerra Admin Asst. VI
T O T A L None 1 Hour, 40 Minutes
LMD-PESO (External Services) 52
10. OFW Dependent Educational Assistance
Service Information: The Overseas Workers Welfare Administration (OWWA) offers scholarship grants and educational programs to assist dependents of the Overseas Filipino Workers (OFW) members. OWWA offers scholarship grants and educational programs for OFW dependents. Few of which are the following:
College Degree Scholarship Grants for OFW dependents; Education for Development Scholarship Program (EDSP)
Scholarship grant offered to qualified dependents of active OWWA members who intend to pursue a 4-5 year baccalaureate course in any preferred colleges/universities; Financial assistance of Php 60,000.00 per school year OFW Dependents Scholarship Program (ODSP) Educational assistance of Php 20,000.00 per school year to qualified dependent on an active OWWA member-OFW whose salary is not more than US$ 600.00 Educational Assistance through Scholarship in Emergencies (EASE) Educational Assistance of PHP 10,000.00 per annum for a maximum period of 4 years to qualified dependent of an OWWA member with an active membership status at the time of their repatriation to the country from the declaration of outbreak (COVID 19) on 01 February 2020.
Office or Division: Skills Registry and labor Market Information Classification: Simple Type of Transaction: G2C Who may avail: Dependents of OFW
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Passport of OFW (1 xerox copy) OFW Dependent Applicant/DFA OWWA Membership Form of OFW (1 xerox copy) OFW Dependent/OWWA School Report Card School currently attending EDSP Form 1 LMD-PESO Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
1. Approach staff and inquire about the program
1.1 Give brief information relative to the scholarship programs.
1.2 Prepare Referral Letter for OWWAs action
1.3 Review and approve Referral Letter
None 30 Minutes
5 Minutes
10 Minutes
Necitas V. Manguerra Admin Asst. VI
Kriseth F. Grimaldo
Admin Asst. III
Alma C. Timtiman PESO Manager
LMD-PESO (External Services) 53
2. Wait for the issuance of Referral Letter
2.1 Issue Referral Letter to the client and advise to proceed to the OWWA Marinduque Field Office
None 5 Minutes Necitas V. Manguerra Admin Asst. VI
T O T A L None 50 Minutes
11. Livelihood Assistance
Service Information: DOLE Integrated Livelihood Program (DILP) or Kabuhayan Program – A Flagship program of the DOLE that provides grant assistance for capacity- building on livelihood and entrepreneurial ventures of self- employed workers who are unable to earn sufficient income, unpaid family workers, low waged and seasonal workers, workers displaced or to be displaced, marginalized and landless farmers, marginalized fisher-folks, women and youth, person with disability, senior citizens, indigenous people, victims of armed conflicts and parents of child laborers.
Office or Division: Employment Facilitation & Livelihood Development Classification: Simple Type of Transaction: G2C Who may avail: Interested group/individual, ambulant vendor, informal sectors, PWDs and other groups
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Client Form LMD-PESO Beneficiary Profile LMD-PESO Referral Letter LMD-PESO
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
1. Approach Staff and inquire on how to avail livelihood assistance
1.1 Briefing on availment as well as different livelihood programs together with the required documents
1.2 Endorse to the PESO Manager for interview
None 10 Minutes
2 Minutes
Chona M. Marciano Senior Manpower Development Officer
Jaireh Faye M. Salazar Youth Development Asst. I
2. Attend interview 2.1 Interview and endorsement for Barangay Visitation
2.2 Conduct of Barangay Visitation
2.3 Prepare recommendation
None 15 Minutes Alma C. Timtiman PESO Manager
Chona M. Marciano Senior Manpower Development Officer
Alma C. Timtiman PESO Manager
T O T A L None 1 Day and 27
Minutes
LMD-PESO (External Services) 54
12. On the Job Training
Service Information: A training program for students designed to immerse them in a work environment relevant to their courses in the attempts to learn productivity in, knowledge on, and respect for the workplace.
On-the-Job Training program are course requirements providing an opportunity to not only apply the theories, principles and ideas learned in the academe but also enhance the technical knowledge, skills and attitudes of students towards work necessary for satisfactory job performance.
On the Job Training Programs also serve as venue where students earn experience in career positions relevant to their choice of economic degrees as well as open up other future career choices towards gainful employment.
Office or Division: Employment Facilitation and Livelihood Development Division Classification: Simple Type of Transaction: G2C, G2B, G2G Who may avail: Requesting Schools and Graduating College students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request Requesting School Endorsement Letter LMD-PESO Attendance Form LMD-PESO Student Information Sheet LMD-PESO NSRP Form LMD-PESO
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
1. Register and Present Letter Request from school
1.1 Receive letter and assist in logbook registration
None 5 Minutes Ethel J. Orilla Admin Aide III
2. OJT Fill-up Attendance form, Student Information Sheet and NSRP forms
2.1 Assist (if needed) the OJTs in filling up the forms
None 15 Minutes Beverly R. Rodil Admin Asst. II
3. Attend interview and orientation
3.1 Conduct interview and orientation RE: OJT assignments and duties
None 30 Minutes Alma C. Timtiman PESO Manager Beverly R. Rodil Admin Asst. II
4. Wait for the issuance of Endorsement Letter
4.1 Prepare endorsement letter to different offices of the Marinduque Provincial Government
4.2 Affix signature at the endorsement letter by PESO Manager
None 5 Minutes
2 Minutes
Beverly R. Rodil Admin Asst. II
Alma C. Timtiman PESO Manager
LMD-PESO (External Services) 55
5. Proceed to the Office assignment
5.1 Indorse OJTs to their Office assignments
None 30 Minutes Beverly R. Rodil Admin Asst. II
Jaireh Faye M. Salazar Youth Development Asst. I
T O T A L None 1 Hour, 27 Minutes
13. Work Immersion Assistance
Service Information: Work Immersion is one of the course requirements for graduation. A Senior High School student has to undergo Work Immersion in an industry that directly relates to the student’s postsecondary goal. Through Work Immersion, the students are exposed to and become familiar with work-related to their field of specialization to enhance their competence. Specifically, the students are able to: (i) gain relevant and practical industrial skills under the guidance of industry experts and workers; (ii) appreciate the importance and application of the principles and theories taught in school; (iii) enhance their technical knowledge and skills; (iv) enrich their skills in communications and human relations; and (v) develop good work habits, attitudes, appreciation, and respect for work. These prepare them to meet the needs and challenges of employment of higher education after graduation.
Office or Division: Manpower Training and Development Division Classification: Simple Type of Transaction: G2G, G2B, G2C Who may avail: Requesting School and Graduating College Students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request Requesting School Endorsement Letter LMD-PESO Attendance Form LMD-PESO Student Information Sheet LMD-PESO NSRP Form LMD-PESO
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
1. Register and Present Letter Request from school
1.1 Receive letter request and assist in logbook registration
None 5 Minutes Ethel J. Orilla Admin Aide III
2. Senior High School fill-up Attendance Form, Student Information Sheet and NSRP forms
2.1 Assist (if needed) the Work Immersion in filling-up of the forms
None 15 Minutes Beverly R. Rodil Admin Asst. II
LMD-PESO (External Services) 56
3. Attend interview and orientation
3.1 Conduct interview and orientation RE: Work Immersion assignments
None 30 Minutes Alma C. Timtiman PESO Manager Beverly R. Rodil Admin Asst. III
4. Wait for issuance of Endorsement Letter
4.1 Prepare Endorsement Letter to different offices of the Marinduque Provincial Government
4.2 Affix signature at the Endorsement Letter by PESO Manager
None 5 Minutes
2 Minutes
Beverly R. Rodil Admin Asst. II
Alma C. Timtiman PESO Manager
5. Proceed to the Office assignment
5.1 Indorse Work Immersion to their Office assignments
None 30 Minutes Beverly R. Rodil Admin Asst. II
Jaireh Faye M. Salazar
Youth Development Asst. I T O T A L 1 Hour & 27
Minutes
Provincial Tourism Office (External Services) 58
1. Original/Renewal of Application of Accreditation of Accommodation Establishments: Service Information
Office or Division: Provincial Tourism Office Classification: Simple Type of Transaction:
G2B
Who may avail: Hotel, Resorts and Accommodation Establishments Owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of Intent to Operate Provincial Tourism Office or DOT Website Self-Assessment Form Provincial Tourism Office or DOT Website Mayor’s Permit/Business License Mayor’s Office/Business Licensing Office Business Name Certificate/Certificate of Registration DTI for Sole Proprietorship, SEC, CDA Comprehensive General Liability Insurance Policy LBP, PNB, RCBC Application Form Provincial Tourism Office or DOT Website
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
1. Sign in the Logbook 1. Assist in registering in the Visitor’s Logbook and refer to Tourism Operations Officer
None 5 Minutes Admin Aide- Provincial Tourism Office
2. Secure Letter of Intent to Operate Format, Self- Assessment Form, Application Form
2.1 Give Letter of Intent to Operate Format, Self-Assessment Form and Application Form 2.2 Guide in filling-up the form
None 15 Minutes
30 Minutes
Tourism Operations Officer
Tourism Operations Officer
3. Show the accomplished Letter of Intent to Operate, Self-Assessment Form and Application Form
3. 1 Check the completeness and accuracy of the accomplished Letter of Intent to Operate, Self-Assessment Form and Application Form: 3.2 Check the completeness of the
Supporting Documents. 3.3 Give the complete name and address where to file the Application Form for Accreditation with the supporting documents
None
None
None
30 Minutes
15 Minutes
15 Minutes
Tourism Operations Officer
Tourism Operations Officer
Tourism Operations Officer
T O T A L 1 Hour & 50
Minutes
Provincial Tourism Office (External Services) 59
2. Preparation of Endorsements & Referrals for various requests. Service Information
Office or Division: Provincial Tourism Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request for Assistance
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Submit Letter Request for Assistance/Referrals/Endorsements
Receive, acknowledge and records the submitted requests
None 5 Minutes Admin. Aide
Acknowledge/Receive the Endorsement/Referral Letter
Present/Submit to the Provincial Tourism Officer for approval. Prepare and encode letter for signature of the Provincial Tourism Officer
None 5 Minutes
10 Minutes
Admin. Aide
Acting Admin. Officer
Records the Endorsement/Referral Letter or Certification. Hand-in the endorsement, referral letter or certification for agencies concerned to the client or requesting party
None
None
5 Minutes
5 Minutes
Admin. Aide
Admin. Aide
T O T A L 30 Minutes
Provincial Tourism Office (External Services) 60
3. Provision of Technical Assistance to Tourism Related Establishments. Service Information
Office or Division: Provincial Tourism Office Classification: Highly Technical Type of Transaction:
G2C
Who may avail: Tourism Related Establishments CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request Client
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Submit Letter Request Receive, acknowledge and records the submitted requests
None 5 minutes Receiving Staff
Approach the Provincial Tourism Officer for Preliminary Interview
Give the request to the Provincial Tourism Officer for assessment
None 5 minutes Provincial Tourism Officer
Refer to the Technical Staff None 5 minutes Provincial Tourism Officer Approach the concerned Technical Staff Technical Staff interviews clients and
documents needed assistance. Confirm the clients if the actions to be taken is acceptable
None 2-4 hours Technical Staff
Leave the office and wait for result of action taken
Technical Staff commit to the client the actions to be taken
None 5 minutes Technical Staff
Technical Staff review, analyze and prepare proposals, activity design and other appropriate actions.
None 8-24 hours Technical Staff
Technical Staff submits and discuss with the Provincial Tourism Officer the recommended actions to be taken
None 4 hours Technical Staff
Provincial Tourism Officer recommends approval
None 1 hour Provincial Tourism Officer
Records the documents and submit to the Provincial Governor’s Office
None 5 minutes Admin Aide
Discuss with the Provincial Governor’s Office re: Recommendations/Proposal
None 4 hours Provincial Tourism Officer
Provincial Tourism Office (External Services) 61
Inform the clients in writing of the result of action taken whether approved/disapproved
None 30 Minutes Provincial Tourism Officer
T O T A L *37 Hours & 55 Minutes
4. Issuance of Certification & Endorsement Letters Service Information:
Office or Division: Provincial Tourism Office Classification: Simple Type of Transaction:
G2G
Who may avail: Provincial Tourism Office’s Officers, staff including Jos and COS CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Form
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Client submits request form Receive and records the request None 5 Minutes Receiving Staff Endorse the request form to the
Provincial Tourism Officer or directly to the Acting Admin Officer
None 5 Minutes Admin. Aide
Prepare the necessary documents requested
None 30 Minutes Acting Admin. Officer
Approve and signs the documents requested
None 10 Minutes Provincial Tourism Officer
Records the documents requested and give to the requesting officer/staff
None 5 Minutes Admin. Aide
Gives Feedback and Complaints Form to the client
None 5 Minutes Admin. Aide
Answer and submit/drops the feedback and complaints form to the designated box. Receives the requested documents.
None 10 Minutes Admin. Aide
T O T A L 1 Hour & 10 Minutes
Provincial Warden’s Office (External Services) 63
1. Visitation Services Service Information
Office or Division: Administration/Operation Classification: Simple Type of Transaction:
G2C
Who may avail: Relatives, Friends, Counsel of Inmates CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Identification (ID) or CTC
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Proceed to the receiving area and log in the Visitor’s Logbook
1 Minimum health standard protocols must be implemented including wearing of face mask, face shield and disinfectant.
2 The Guard on duty gives the logbook
None
1 Minute
1 Minute
Guard on Duty Guard on Duty
Submit the accomplished Visitor’s Logbook Receive and evaluate the identity of the visitor None 1 Minute Guard on Duty
Proceed to the search area for frisking, search and other SOPs on Jail Visitation
Visitor is subjected to body search and his/her belongings such as mobile phones, etc are to be kept by the Guard on Duty who will issue the proper control tag
None 3 Minutes Guard on Duty
Proceed to the Visiting Area
1 Provide the visitor with a short briefing on basic rules and regulations, Observe Physical Distancing
2 Give the Visitor’s Tag to the visitors
None 2 Minutes Guard on Duty
Upon termination of visiting time, proceed to the receiving area to surrender the visitor’s tag
Return the personal belongings of the visitor
None 1 Minute Guard on Duty
T O T A L 9 Minutes
Provincial Warden’s Office (External Services) 64
2. Issuance of Certificate of Detention Service Information
Office or Division: Admin/Personnel Classification: Simple Type of Transaction:
G2C
Who may avail: Relative of Inmates, Inmates, Court & Other Government Agencies CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Letter Court
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Proceed to Jail Admin/Records Section 1.1Implement Minimum Health Standard Protocols including wearing of face mask & face shield and disinfectant; 1.2Retrieve Inmate Records from the files; 1.3Prepare Certificate of Detention; 1.4Warden signs Certificate of Detention
None 1 Minute
5 Minutes
5 Minutes
2 Minutes
Guard on Duty
Admin/Personnel
Admin/Personnel
Admin/Personnel
Receive the Certificate of Detention Issue the Certificate of Detention to clients
None 1 Minute Admin/Personnel
T O T A L 14 Minutes
Provincial Warden’s Office (External Services) 65
3. Commitment of an Inmate Service Information
Office or Division: Personnel/Operation Classification: Simple Type of Transaction:
G2C
Who may avail: Court, PNP, etc CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Commitment Order from RTC, Turn-over Letter/Medical Certificate Form
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Committing Officers proceeds to Guard on Duty and present the documents together with the inmates in tow in handcuff.
1 Implement Minimum Health Standards by wearing face mask, face shield and disinfectant;
2 Guard on Duty examines the documents presented if in order and receive the documents presented
3 Assigns the inmates to a cell 4 Conduct searching procedures
on inmates personal belongings
None 1 Minute
3 Minutes
3Minutes 3 Minutes
Guard on Duty
Guard on Duty
Shift in charge/jail Personnel
T O T A L 10 Minutes
4. Release of an Inmate Service Information:
Office or Division: Operation/Personnel Classification: G2C Type of Transaction:
Simple
Who may avail: Inmates, Relatives, Custodian of Inmate, Court Officer CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Release Order from the Honorable Court/Judge Court
Provincial Warden’s Office (External Services) 66
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Court Officer proceed to the Admin Section and hand-in the Release Order issued by the Presiding Judge
1 Implement Minimum Health Standard Protocols by wearing face mask, face shield and disinfectant
2 Receives the Release Order presented by the Court Officer
3 Examines the documents as to its authenticity
4 Examines and review the inmates records and file for any pending case/s If inmate/s has no pending case/s based on the file, he/she is now free to leave the jail
None 1 Minute
2 Minutes
15 Minutes
10 Minutes
Guard on Duty
Guard on Duty Warden/Admin Personnel Warden/Admin Personnel
T O T A L 28 Minutes
5. Data Provision/Assistance to Students/Researchers and their studies related to jail/Inmates records Service Information
Office or Division: Admin Classification: G2C Type of Transaction:
Simple
Who may avail: Students, Researchers, etc. CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Formal Request Parties involved
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Clients submit request to the Admin 1 Implement Minimum Health Standard Protocols by wearing face mask, face shield and disinfectant
2 Personnel verify the clients
None 1 Minute
3 Minutes
Guard on Duty
Personnel/Admin/Warden
Provincial Warden’s Office (External Services) 67
identity and receives the request
3 The request will be referred to the Provincial warden for evaluation, if the needed information is available, it will be prepared
30 Minutes
Admin/Personnel
Received the data requested 3 Minutes Admin/Personnel T O T A L 37 Minutes
6. Grant Permission to conduct: Medical/Dental Missions, Religious Groups, Educational/Vocational/skills and Livelihood Programs & Donations Service Information:
Office or Division: Admin Classification: Simple Type of Transaction:
G2C
Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Formal Request Group/Organization CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING
TIME PERSON RESPONSIBLE The client submit formal request or advise the Jail Management of their intentions
1. Implement Minimum Heat Standard protocols by wearing face mask, face shield and disinfectant;
2. Forward the request to the Provincial warden for proper evaluation to determine if the request can be accommodated;
3. Advised the client to coordinate with the Warden for proper orientation on the jail Rules and protocols in the conduct of activities;
4. Observe Physical Distancing
None 1 Minute
5 Minutes
(Approval of request)
Duration depends on the clients target time of activity
Guard on Duty
Guard on Duty/Admin
Guard on Duty/Admin
Guard on Duty T O T A L 6 Minutes
Provincial Warden’s Office (External Services) 68
7. Transfer of Inmates (New Bilibid Prison, Muntinlupa/ National Center for Mental Health) Service Information:
Office or Division: Admin/Personnel Classification: Simple Type of Transaction:
G2C
Who may avail: Court Officers CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Commitment Order from the Honorable Court/Judge Court CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING
TIME PERSON RESPONSIBLE Court Officer proceeds to the admin section and hand in the commitment order and other documents issued by the Presiding Judge
1. Implement Minimum Health standard Protocols by wearing face mask, face shield and disinfectant;
2. Forward the Commitment Order and other documents to the Provincial warden;
3. The Provincial Warden assigns
jail guards who will escort the inmates;
4. Request Travel Order from the
Office of the Governor; 5. Commit the inmate to the a)
NBP b) NCMH 1.6 Submit Post Travel report
None 1 Minute
30 Minutes
One (1) day upon
receipt of the Commitment Order
from the Hon. Judge/Court
Three (3) Days
duration of Activity Two (2) Days upon
return
Guard on Duty
Admin/Personnel
Provincial Warden Escorting Team/Assigned Jail Personnel Escorting Team
Human Resource Management Office (External Services) 69
Human Resource Management Office (External Services)
Human Resource Management Office (External Services) 70
1. Issuance of Certifications, Service Records, Leave Credits Service Information
Office or Division: Human Resource Management Office Classification: Simple Type of Transaction: G2C Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Two (2) valid Government IDs, Receipt for requested documents Provincial Treasurer’s Office (PTO)- Receipt
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Sign in to Logbook and present valid government identification Fill up request form Present OR of payment for the documents requested Receive documents requested
Issue pro forma request form for the kind of service being requested Verify recent records and prepare the requested documents
Submit documents for signature of HRMO/Authorized representative Hand in/release documents requested
PHP 50.00/page
3 Minutes
*4 Hours – 1
Day
5 Minutes
3 Minutes
Angela V. Opao Admin. Aide IV
Angela V. Opao Admin. Aide IV Rona DL Palomares Admin. Officer. III
Angela V. Opao
Admin. Aide IV Debbie L. Medina Admin. Officer IV Fe Corazon E. Recalde PGDH (PHRMO) Angela V. Opao Admin. Aide IV
T O T A L * *Depending on the kind of documents requested
Human Resource Management Office (External Services) 71
2. Recruitment, Selection and Placement Service Information: The greatest asset of an organization is its personnel. All applicants undergo the process of recruitment, selection and placement to determine their
qualification for the position.
Office or Division: HRMO Classification: Complex Type of Transaction: G2C, G2G Who may avail: Internal and External clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Publication of Position CSC Website, CSC Bulletin, HRMO
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
The applicant applies for the published position
HRMO receives the application None 5 mins. Ms. Angela V. Opao Admin. Aide IV
The applicant’s application is pre-assessed if qualified
10 mins. Ms. Marion M. Monroyo Admin. Officer IV
Mrs. Digna L. Jandusay Supervising Admin. Officer
List of shortlisted candidates is prepared
1 hour Ms. Marion M. Monroyo Admin. Officer IV
The applicant waits for notice of examination and HRMPSB evaluation
HRMO notifies the applicant thru a letter if he/she is qualified to the position or not.
After 15 days publication
Ms. Marion M. Monroyo Admin. Officer IV
Authority to be filled Notice to evaluators and applicants are prepared for signature of Appointing Authority and PHRMO respectively
1 hour Ms. Marion M. Monroyo Admin. Officer IV
Profiling of candidates 1 hour Ms. Marion M. Monroyo Admin. Officer IV
The applicant comes to the office if notified for examination
Before the conduct of examination, HRMO personnel makes an orientation about the position to determine if the applicant is really decided to take the responsibility
10 mins. Personnel in the Appointment Division
Human Resource Management Office (External Services) 72
On the scheduled date, the applicant comes back for HRMPSB evaluation
HRMPSB leader initiates to introduce the evaluators to the applicant to become at ease. Then continues with the panel interview
1 day HRMPSB members
Waits for notice if selected Evaluation Result is prepared for signature of HRMPSB
1 day Ms. Marion M. Monroyo Admin. Officer IV
Appointing Authority selects from among the candidates
Ms. Marion M. Monroyo Admin. Officer IV
Certification of who is selected is prepared for signature of HRMPSB
10 minutes Ms. Marion M. Monroyo Admin. Officer IV
The selected candidate is advised to get clearances
10 minutes Ms. Marion M. Monroyo Admin. Officer IV
The candidate submits the clearances to HRMO
If documents are complete, appointment with supporting documents is prepared.
2 hours Ms. Marion M. Monroyo Admin. Officer IV
Checking of appointment and supporting documents
30 minutes Mrs. Digna L. Jandusay Supervising Admin. Officer
Oath-taking On the availability of the Appointing
Authority
Mr. John Andro M. Fermin Admin. Asst. II
The candidate acknowledges the receipt of appointment
HRMO gives copy of appointment to the new employee
After the oath-taking
Announcement of new/promoted/transferred employees
1 day after oath-taking
Ms. Marion M. Monroyo Admin. Officer IV
On-boarding or orientation of new employees is done by HRMO
On the first day of assumption of duty
within 1 hour
Personnel from Appointment, Training and PBAID Divisions
Appointment papers and supporting documents submitted to CSFO
On or before 30th day from issuance
Liaison Officer
Human Resource Management Office (External Services) 73
3. Confirmation of GSIS Loans Service Information
Office or Division: Human Resource Management Office Classification: Simple Type of Transaction: G2G Who may avail: All provincial government employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Verify and apply loans in the GSIS Kiosks. Once verified, secure Certificate of Net Take Home Pay from Accounting Office Proceed to Agency Authorized Officer (AAO) at the HRM Office and present certificate of net take home pay for confirmation of Loan
View in the computer the name of the member who has availed the loan Confirm Loan
None
5 Minutes
5 Minutes
Rona DL. Palomares Admin. Officer III Records Officer Agency Authorized Officer (AAO)
T O T A L 10 Minutes
Provincial Planning & Development Office (External Services) 74
Provincial Planning & Development Office
(External Services)
Provincial Planning & Development Office (External Services) 75
1. Financial Assistance to Local Government Units (LGUs) Service Information: The Office of the Governor provides financial assistance to Non-Government Organizations, barangay Local Government Units, Municipal
Local Government Units, and this office is tasked to facilitate such assistance. Assistance shall be used to support local priority projects as well as to recognize the achievements of the LGUs and NGOs
Office or Division: Plans, Program and Statistics Division Classification: Simple Type of Transaction:
G2G, G2C
Who may avail: Municipal Local Government Unit, Barangay Local Government Unit, Non-Government Organization and People’s Organization only
CHECKLIST OF REQUIREMENTS WHERE TO SECURE LGUs (Municipal & Barangay)
1. Letter Request 2. Municipal/barangay resolution 3. Project proposal 4. DED (if needed)
Prepared by the requesting party and hand-carried to the PPDO
Cooperative/Organizations: 1. Letter Request 2. Resolution 3. Organizational Structure 4. Project Proposal
Prepared by the requesting party and hand- carried to the PPDO
Memorandum of Agreement (MOA) Prepared by the PPDO, signed by the requesting party and LCE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Present the mandatory requirements with endorsement by Office of the Governor
Record Letter Request endorsed by the Office of the Governor
None 2 Minutes Anna Christina B. Ibahan Administrative Officer III
Check and review the submitted Proposal as to its completeness and compliance Prepare Memorandum of Agreement (MOA)
None 5 Minutes Arnel L. Morales Planning Officer IV
Sign the Memorandum of Agreement (MOA)
Facilitate signing of MOA between the requesting party and the LCE
None 1 Day Arnel L. Morales Planning Officer IV
Provincial Planning & Development Office (External Services) 76
Endorse to the Sangguniang Panlalawigan the prepared MOA for ratification
None 1 Hour Arnel L. Morales Planning Officer IV
Anna Christina B. Ibahan Administrative Officer II
Record document and transmit to the Office of the Governor for signature
None 2 Minutes Anna Christina B. Ibahan Administrative Officer II
Notify client on the status of request None 1 Minute Arnel L. Morales Planning Officer IV
T O T A L 1 Day, 1 Hour & 10 Minutes
2. Incentives Payment Service Information: The Provincial Government of Marinduque recognizes and rewards provincial representatives who excelled in various academic and sports
competitions at the regional, national and international levels by giving monetary awards for bringing pride, honor and prestige to the province.
Office or Division: Provincial Planning and Development Office Classification: Simple Type of Transaction:
G2G, G2C
Who may avail: Educational Institutions, Private Sectors and Non-Government CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request signed by the Schools Division Superintendent or President/School Directors endorsed by the Office of the Governor
Prepared by the requesting party within ten (10) days upon arrival from the competition
List of Recipients issued by DEPEd, CHED, ALS Head of Office Prepared by the requesting party Proof of Award received Prepared by the requesting party
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Present the mandatory requirements with endorsement by the Office of the Governor
Record Letter Request and endorse documents to employee responsible
None 2 Minutes Anna Christina B. Ibahan Administrative Officer II
Review documents, verify and evaluate if it falls within the authorized contest categories in coordination with DEPEd
None 30 Minutes Frederie P. Perlas Administrative Aide VI
Provincial Planning & Development Office (External Services) 77
Prepare AIMB certificate None 5 Minutes Frederie P. Perlas Administrative Aide VI
Facilitate signing of the AIMB certificate with seven (7) signatories
None 2 Days Frederie P. Perlas Administrative Aide VI
Prepare payment documents (Obligation Request, Disbursement Vouchers)
None 5 Minutes Frederie P. Perlas Administrative Aide
Endorse documents to OIC-PPDO for review and signature
None 2 Minutes Marian M. Cunanan, ENP,PPDO
Record document and transmit to the Office of the Governor for signature
None 2 Minutes Anna Christina B. Ibahan Administrative Officer II
Notify the client on the status of the document/request
None 1 Minute Frederie P. Perlas Administrative Aide VI
T O T A L
2 Days & 46 Minutes
3. Monitoring & Inspection of Government Projects Service Information: The Monitoring and Evaluation Division is mandated to monitor, assess and evaluate the Provincial Government Projects implementation of
the different development programs, projects and activities of the Marinduque Provincial Government. Thus, reports prepare and assess the substantial completion of the implemented projects according to the approved development plan for consideration of the finance committee.
Office or Division: Monitoring and Evaluation Division Classification: Simple Type of Transaction: G2G Who may avail: Government offices with Priority Development Projects funded by the Local Government and National Agencies
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Request for Inspection Prepared by the requesting party and hand carried to PPDO Approved Program of Works/ Detailed engineering Design (DED)
Prepared by Requesting Party
Scope of Work Prepared by Requesting party Back-up Computation Prepared by Requesting party Suspension (if any) Prepared by Requesting party As built plan Prepared by Requesting party SWA Prepared by Requesting party Billing Prepared by Requesting party
Provincial Planning & Development Office (External Services) 78
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Requesting party shall present the mandatory requirements to the Administrative Section
Endorse documents to employee responsible
None 2 Minutes Anna Christina B. Ibahan Administrative Officer II
Schedule inspection and notify the client about the schedule of inspection
None 5 Minutes Alex M. Marquez Project Development Officer IV
Conduct Site Inspection/Monitoring and Evaluation For special project: Geotagged Photos/Route shoot
None 1 day Alex M. Marquez Project Development Officer IV Christine M. Mendoza Project Evaluation Officer II Richard B. Calub Administrative Assistant II
Print photos of project None 5 Minutes Richard B. Calub Administrative Assistant II
Prepare and sign Project Inspection/Monitoring and Evaluation Report document
None 30 Minutes Alex M. Marquez Project Development Officer IV
Endorse document to OIC-PPDO for signature
None 1 Minute Marian M. Cunanan, ENP PPDO
Record document and transmit back to requesting office
None 2 Minutes Christine M. Mendoza Project Evaluation Officer II
T O T A L
1 Day & 45 Minutes
Provincial Planning & Development Office (External Services) 79
4. Online Review of Municipal Gender & Development Plans Service Information: The DILG and BLGD have developed an online system that will streamline the review process. LGU is mandated to adopt the process to
eliminate the time on repeated delivery and signing of documents until the DILG endorses it. Likewise, Municipal GPB shall conform with the guidelines set by the national laws on GAD and should be reflected in the approved GAD Plan and Budget and the Annual Investment program of the Provincial Government of Marinduque.
Office or Division: Special Project Division Classification: Complex Type of Transaction: G2G Who may avail: Municipal Local Government Unit (MLGU)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE GAD Plan and Budget GAD Plan and Budget Monitoring System portal provided and manage by the DILG GAD Accomplishment Report GAD Plan and Monitoring System Portal provided and managed by the DILG
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit the GAD Plan and Budget and Accomplishment Report to GAD Plan and Budget System (GPBMS) Portal
Sign in to GAD Plan & Monitoring System (GPBMS);
a. Check and review the submitted mandatory requirements as to its
completeness and compliance
b. Prepare endorsement letter
None
5 Days
Rocy F. Moreno, Enp, Project Development Officer II
OIC-PPDO sign the endorsement None 1 Minute Marian M. Cunanan, Enp PPDO
Track documents using the GPBMS portal
Endorse GPB to DILG Provincial Office for review
None 10 Minutes Rocy F. Moreno, Enp Project Development Officer II
T O T A L
5 Days & 21 Minutes
Provincial Planning & Development Office (External Services) 80
5. Review of Proposals under Gender and Development (GAD) Fund. Service Information: The GFPS is tasked to ensure and sustain the LGU’s critical consciousness in supporting gender and development, women’s empowerment
and responding to gender issues. The proposed project should conform with these guidelines set by the national laws on GAD and should be reflected in the approved GAD Plan and Budget and the Annual Investment Program of the Provincial Government of Marinduque.
Office or Division: Special Project Division Classification: Simple Type of Transaction: G2G Who may avail: Provincial Local Government Unit with existing GAD Funded Projects
CHECKLIST OF REQUIREMENTS WHERE TO SECURE For Non-Infra Projects:
A. Client-Focused and Organization Focused PPAs: 1. Project Brief B. Attributed PPAs 1. Project Brief 2. HGDG
Prepared by requesting party and hand carried to PPDO (Project Brief and HGDG format can be provided by the office)
Additional requirements for infra related projects: 1. POW 2. DED 3. Detailed Estimate 4. Time Schedule Chart 5. Technical Specifications
Prepared by the requesting party and hand carried to PPDO
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Present the mandatory requirements to the administrative section
Record document received and forward to the Special Projects Division
None 2 Minutes Anna Christina B. Ibahan Administrative Officer II
a.Check and review the documents as to its completeness and compliance b.Initialed by the reviewing officer, properly recorded and forwarded to OIC-PPDO for signature
None 1 Day Rocy F. Moreno, EnP Project Development Officer II
OIC-PPDO review and sign proposal
None 2 Minutes Marian M. Cunanan, Enp PPDO
Record document and transmit back to the requesting office
None 2 Minutes Anna Christina B. Ibahan- AO II Eulalia L. Tuazon- Admin. Aide I
T O T A L 1 Day & 9 Minutes
Provincial Planning & Development Office (External Services) 81
6. Review of Proposals under 20% Development Fund
Service Information: One of the functions of the Plans, Program and Statistics Division of PPDO is to review proposals under the 20% Development Funds submitted by Local Government Units. This confirms that the proposed project is listed in the priority development projects, particularly in the approved Annual Investment Plan (AIP) and Local Development Investment Plan (LDIP) of the province. Also, review of proposals is necessary to ensure that the funds are optimally utilized to help achieve the desired socio-economic development and environmental outcomes of the LGU Office or Division: Plans, Programs and Statistics Division Classification: Simple Type of Transaction: G2G Who may avail: All offices with approved 20% Development Projects
CHECKLIST OF REQUIREMENTS WHERE TO SECURE A. For Infra Related Projects: 1. Program of Works 2. Detailed Engineering Design 3. Detailed Estimate 4. Time Schedule Chart 5. Technical Specification 6. Comprehensive Project Profile/ 7. Project Brief
Prepared by the requesting party and hand carried to PPDO (CPP/Project Brief format can be provided by the office
B. For Non-Infra projects: 1. Comprehensive Project Profile/
Project Brief
Prepared by requesting party and hand carried and or email to PPDO (format can be provided by the office.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Present the mandatory requirements to the administrative section
Record documents receive and forward to concerned personnel
None 2 Minutes Anna Christina B. Ibahan Administrative Officer II
a. Check and review the documents as to completeness and compliance b. Initialed by the reviewing officer, properly recorded, initialed and forwarded to OIC-PPDO for signature
None 1 day Arnel Morales Planning Officer IV
Christine M. Mendoza
Project Evaluation Officer II
Provincial Planning & Development Office (External Services) 82
OIC-PPDO review and sign proposal
None 5 Minutes Marian M. Cunanan, EnP PPDO
Record documents and transmit back to the requesting office
None 2 Minutes Anna Christina B. Ibahan Administrative Officer II
T O T A L None 1 Day & 9 Minutes
7. Securing Data/Maps/Plan and other Documents for Research/Proposal and other Purposes
Service Information: This office maintains and updates the Provincial Data Bank on prevailing socio-economic profile, annual reports, provincial plans including several types of maps of the Province of Marinduque. These data are collected on a yearly basis from various offices that are generators of primary data. Once organized, processed and analyze, these data form part of the essential baseline data for planning and programming of government offices, academe, business sectors and those who undertake various type of research works.
Office or Division: Plans, Program and Statistics Division and Special Project Division Classification: Simple Type of Transaction: G2C, G2G, G2B Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request from requesting party Prepared by requesting party and hand-carried or emailed to PPDO
(ppdomarinduque@yahoo.com)
CLIENT STEPS AGENCY ACTIONS FEES
TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE
Present Letter Request Stamped-received, record documents received and refer to concerned personnel
None 2 Minutes Anna Christina B. Ibahan Administrative Officer II
Directed to proceed to the concerned staff of the Division For soft copy: Client provide own data storage device such as CD or USB flash drive or email address
The Division facilitates the requested data either on hard/or soft copy as follows: SEP/Annual Report
None 3 Minutes Anna Christina B. Ibahan Administrative Officer II
Provincial Planning & Development Office (External Services) 83
For hard copy: a. Client leave an ID card if
documents are to be photocopied
b. Log in the record book and client sign in before handing the documents (documents must be returned within the day)
AIP/LDIP/POPS Plan PDPFP/ELA/GAD Plan and Budget MAPS/CBMS data
None None
None
5 Minutes 5 Minutes
3 Days
Arnel L. Morales Planning Officer IV Rocy F. Moreno, EnP Project Development Officer II Richard B. Calub Administrative Assistant III
Present the borrowed hard copy documents
Personnel give back client ID, sign entry in logbook and mark “returned”
None 2 Minutes Anna Christina B. Ibahan Administrative Officer II
T O T A L None 3 Days & 17 Minutes
Provincial Planning & Development Office (Internal Services) 84
Provincial Planning & Development Office (Internal Services)
Provincial Planning & Development Office (Internal Services) 85
1. Annual GAD Accomplishment Report Preparation Service Information: The report carries Gender and Developmental achievements of the Provincial Government anchored to the province GAD
Plan and Budget. The purpose is to provide information to the public as part of the good governance transparency. GAD Annual Report is submitted to the Department of the Interior and Local Government and to the Commission on Audit on or March 31 of the current year.
Office or Division: Special Project Division Classification: Highly Technical Type of Transaction:
G2G
Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request/ Memorandum Prepared by PPDO Office GAD Accomplishment Report-DILG Format with Narrative Report and HGDG if PPA is attribution.
Marinduque Provincial Government Offices
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Prepare Letter Request/Memorandum for the submission of Office GAD Accomplishment Report
None 30 Minutes Rocy F. Moreno, Enp Project Development Officer II
Offices comply on or before specified date
Transmit letter/memo to all concerned offices
None 3 Days Anna Christina B. Ibahan Administrative Officer II Eulalia L. Tuazon Administrative Aide I
Submit Office GAD Accomplishment Report
Record Office GAD Accomplishment Report receive and forward to the concerned personnel
None 2 Minutes Anna Christina B. Ibahan Administrative Officer II
Consolidate, Edit/Format, print and pack GAD Accomplishment Report
None 15 Days Rocy F. Moreno, Enp Project Development Officer II
Review documents for finalization
None 1 day Marian M. Cunanan, Enp PPDO
Provincial Planning & Development Office (Internal Services) 86
Encode GAD Accomplishment Report to GAD-PBMS
None 1 Day Anna Christina B. Ibahan Administrative Officer II
T O T A L None 20 days & 32 Minutes
*Annual GAD Accomplishment Report Preparation for multi-stage processing. 2. Annual Report Preparation
Service Information: Annual Reports provide a fundamental overview of the Provincial Government of Marinduque for the past year. The Report carries commendable achievements of the Provincial Government anchored to the Administration’s developmental agenda. The purpose is to provide information to the public as part of good governance transparency. It is submitted to the Department of the Interior and Local Government to the Commission on Audit on or before March 31 of the current year.
Office or Division: Plans, Program and Statistics Division Classification: Complex Type of Transaction:
G2G
Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request/Memorandum Prepared by the PPDO Office Annual Accomplishment Report Marinduque Provincial Government Offices
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Prepare Letter Request/ Memorandum for the submission of Office Annual Report
None 30 Minutes Marian M. Cunanan, Enp PPDO
Offices comply on or before specified date
Transmit letter/Memo to all concerned offices
None 3 Days Anna Christina B. Ibahan Administrative Officer II
Submit Office Annual Report Record Office Annual Report received and forward to concerned personnel
None 2 Minutes Anna Christina B. Ibahan Administrative Officer II
Consolidate Office Annual Reports and edit/format, print and pack Annual Report
None 15 days Statistician II
Review documents for finalization None 1 day Marian M. Cunanan, Enp PPDO
Provide storage device for soft copy documents
Furnish concerned offices and the concerned National Agency
None 4 Hours Statistician II
T O T A L None 14 Day, 4 Hours & 32 Minutes
Provincial Planning & Development Office (Internal Services) 87
3. Compliance to Requirements for Fund Outsourcing-Loan/Grant Purposes (PRDP, KALSADA Program, DBP Loan, PCF, etc.)
Service Information: The service is for loan/grant coming from the National Agencies and its partners only to ensure that the province requested grant/loan will be approved.
Office or Division: Provincial Planning and Development Office Classification: Complex Type of Transaction:
G2G, G2B
Who may avail: Government Offices or the Private Sector only CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Possible Documents Required: Marinduque Provincial Government Offices, National Agency Field Offices PDPFP, ELA-CapDev, LDIP, AIP, POW, DED, Feasibility Study, Business Plan, WFP, Proc Plan, SEP, CBMS Data, Base/Poverty/Disaster Maps, Geotagged photos, etc.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Record Letter Request endorsed by the Governor and forward request to OIC-PPDO and endorse request to concerned personnel for compliance
None 2 Minutes Anna Christina B. Ibahan Administrative Officer II
Prepare required document: - Reproduce available document
required - Consolidate and pack the
required documents - Prepare transmittal letter
None 5 Days Arnel Morales Planning Officer IV Alex Marquez Project Development Officer IV PPMIU IBUILD Head Christine M. Mendoza Project Evaluation Officer II PPMIU M & E Rocy F. Moreno, Enp Project Development Officer II PPMIU IREAP Head
Provincial Planning & Development Office (Internal Services) 88
Anna Christina B. Ibahan Administrative Officer II PPMIU Secretariat Richard B. Calub Administrative Aide III PPMIU GGU
Review documents as to correctness & completeness
None 30 Minutes Marian M. Cunanan, Enp PPDO
Sign Transmittal Letter None 1 Minute Marian M. Cunanan, Enp PPDO Presbitero J. Velasco, Jr Governor
Transmit documents electronically or by courier
None 30 Minutes Anna Christina B. Ibahan Administrative Officer II
T O T A L None 5 Days, 1 Hour & 3 Minutes
4. Full Disclosure Compliance Service Information: In response to the call of National Agency to promote honesty, accountability, transparency and orderly managed public funds,
Full Disclosure Policy reports of the Province of Marinduque are posted in the FDP portal fdpp.dilg.gov.ph and the three conspicuous places located at the capitol lobby and Bagsakan Terminal in San Miguel, Boac management within the province. This is to inform the public of how the PLGU budget is managed, disbursed and used.
Office or Division: Monitoring and Evaluation Division Classification: Complex Type of Transaction: G2G Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Quarterly Requirements:
1. Statement of Cash Flow 2. Report on SEF Utilization 3. Trust Fund (PDAF) Utilization 4. BID results on civil works, goods and services 5. 20% Component of the IRA
Provincial Accounting Office Provincial Accounting Office Provincial Accounting Office Provincial General Services Office
Provincial Planning & Development Office (Internal Services) 89
6. LDRRM Fund Utilization 7. Unliquidated Cash Advances 8. Manpower Complement
Provincial Planning and Development Office/Provincial Budget Office Provincial Accounting Office Provincial Accounting Office Human Resource Management Office
Annual Requirements: 1. Annual Budget 2. Annual Procurement Plan/PL 3. Statement of Debt Service 4. Annual GAD Accomplishment Report 5. Statement of Receipts & Expenditures 6. Supplemental Procurement Plan
Provincial Budget Office Provincial General Services Office Provincial Accountant’s Office Provincial Planning and Development Office Provincial Treasurer’s Office Provincial General Services Office/ Provincial Budget Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Provincial Government Offices submits the mandatory requirement quarterly and yearly
Record full disclosure document received and forward to the concerned personnel
None 2 Minutes Anna Christina B. Ibahan Administrative Officer II
Check and review the submitted FDP documents as to its completeness and compliance, same will be posted to 3 conspicuous places, document will be scanned and uploaded to FDP portal
None 30 Minutes Christine M. Mendoza Project Evaluation Officer II
DILG Provincial and Regional Offices review and validate uploaded documents, a report on compliance to Full Disclosure Policy will be prepared and submitted to the DILG Provincial Office.
None 1Day Christine M. Mendoza Project Evaluation Officer II
T O T A L None 1 Day & 32 Minutes Service is covered under Section 288 and 354 of RA 7160 and DILG Memorandum 2013-140
Provincial Planning & Development Office (Internal Services) 90
5. Office Performance Commitment and Review (OPCR) Review Service Information: The Provincial Planning and Development Office was tasked to monitor submission of Office Performance Commitment and
Review as well consolidate, review, validates and evaluates the initial performance assessment of the Head of Offices based on reported Office Accomplishment against the success indicators. The result of the assessment shall become the basis of the Performance Management Team to recommend to the LCE the final office rating.
Office or Division: Special Project Division Classification: Complex Type of Transaction: G2G Who may avail: Government Offices only
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request/ Memorandum Prepared by the PPDO Office Performance Commitment and Review Target/ Accomplishment
Marinduque Provincial Government Offices
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Record OPCR received None 2 Minutes Eulalia L. Tuazon Administrative Aide I
Submit OPCR target/Accomplishment on or before specified date
A. Annual OPCR Target 1. Initial Review OPCR target reviewed
with comments and recommendations were returned to office concerned for compliance.
2. OPCR target forwarded to SPMS Chairperson for final review and signing.
3. Consolidate OPCR’s for Governor’s signature
4. Return signed OPCR target before OPCR accomplishment preparation
None 3 Days Rocy F. Moreno, Enp Project Development Officer II Marian M. Cunanan, Enp PPDO
B. OPCR Accomplishment (Partial/Annual OPCR Accomplishment)
1. Initial Review OPCR Accomplishment reviewed with comments and recommendations
Rocy F. Moreno, Enp Project Development Officer II Marian M. Cunanan, Enp PPDO
Provincial Planning & Development Office (Internal Services) 91
were returned to office concerned for compliance.
2. OPCR Accomplishment forwarded to OIC-PPDO and SPMS Chairperson for Final Review and signing
3. Consolidate compliant OPCR’s for Governor’s signature
4. Prepare Certificate of Rating Furnish offices with Certificate of Rating None 1 Day Eulalia L. Tuazon
Administrative Aide I T O T A L None 4 days & 4
Minutes
6. Plans Preparation
Service Information: This Office is responsible in the formulation of planning documents through series of pre-planning activities up to final approval of the plan such as, Executive and Legislative Agenda, Annual Investment Plan (AIP), Provincial Development and Physical Framework Plan (PDPFP), Provincial Development Investment Plan (PDIP), Gender and Development Plan. These plans serve as useful delivery tools and strategy to provide direction for physical development and accelerate the province’s economic growth. Accordingly, plans shall be subject for approval of the Sangguniang Panlalawigan.
Office or Division: Provincial Planning and Development Office Classification: Highly Technical Type of Transaction: G2G Who may avail: Provincial Local Government Offices only
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter Request/ Memorandum with list of requirements Issued by the National Government for plans preparation and submission
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Prepare Letter Request/ Memorandum for the submission of Office Plans
None 30 Minutes Marian M. Cunanan, Enp PPDO Arnel L. Morales Planning Officer IV
Provincial Planning & Development Office (Internal Services) 92
Rocy F. Moreno, Enp Project Development Officer II
Offices comply on or before specified date
Transmit letter/memo to all concerned offices
None 3 Days Anna Christina B. Ibahan Administrative Officer II Eulalia L. Tuazon Administrative Aide I
Submit the required documents
Record and forward document to concerned personnel
None 2 Minutes Anna Christina B. Ibahan Administrative Officer II
Attend series of planning workshop and series of meetings (if requested)
For ELA/LDIP/AIP Ø Review and consolidate
Office Plans Ø Call for meeting/s with
PGDH Ø Present Consolidated
Plans Ø Deliberate Plans Ø Edit for comments Ø Format, print and pack
plan documents Ø PPDO endorses plan to
PDC for appropriate action
Ø Conduct of PDC Meeting
Ø Finaliza Plan per PDC comment
Ø Print and reproduce final plan document
Ø PDC endorses plan to SP for appropriate action
Copy furnished all concerned offices with approved plans.
None 60 Days For ELA Agenda: Rocy F. Moreno, Enp Project Development Officer II Anna Christina B. Ibahan Administrative Officer II Christine M. Mendoza Project Evaluation Officer II
For LDIP/AIP Arnel Morales Planning Officer IV Anna Christina B. Ibahan Administrative Officer II Christine M. Mendoza Project Evaluation Officer II
For GAD Plan and Budget:
Ø Consolidate Office GAD Plans
Rocy F. Moreno, Enp Project Development Officer II GFPS TWG Head
Provincial Planning & Development Office (Internal Services) 93
Ø Call for GFPS meeting/s
Ø Present consolidated plan
Ø Deliberate plans Ø Edit/format plan
document Ø GFPS Encoder encode
online plan document for review
Ø DILG IV-MIMAROPA review plan, comment/recommend if needed.
A. If there are comments/recommendations:
Ø Call for GFPS Meeting Ø Present comments and
recommendations Ø Revise Plans per review Ø Encode online revised GPB
B. DILG IV MIMAROPA issue Certificate of review and endorsement
Ø Transmit GPB with DILG IV MIMAROPA Certificate of Review and Endorsement to SP for appropriate action
Ø SP adopt GPB Copy furnished all concerned offices with approved GPB
Anna Christina B. Ibahan Administrative Officer II GFPS Secretariat GFPS Online Encoder
Review documents as to correctness and completeness
None 1 Hour Marian M. Cunanan, Enp PPDO
T O T A L None 23 Day, 1 Day & 32 Minutes
Provincial Accounting Office (External Services) 94
Provincial Accounting Office (External Services)
Provincial Accounting Office (External Services) 95
1. Processing of Government Transactions Service Information
Office or Division: Provincial Accountant’s Office Classification: Simple Type of Transaction: G2G Who may avail: All clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Please refer to checklist of mandatory supporting documents Receiving area of Accounting Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit vouchers and payrolls for salaries & wages with complete supporting documents
Review the completeness of mandatory documents per checklist Receive, record stamp and number the supporting documents Index transactions to their respective index of payment ledger Sort and Initial review of transactions as to the completeness and propriety of the supporting documents
None 2 Minutes per voucher (Simple transaction 5 Minutes per payroll of salaries 5 Minutes/employee 3 Minutes/transaction 45 Minutes/Simple 3 Hours/Complex 1 Hour Simple 2 Hours Complex
Celeste Magturo Admin Asst I
Mary Grace Bari
Acctng Clerk
John Edward Peremne Rose Ann Linga (JO)
Crizel Sigue (SCDH, PHO, PVET, PGSO, PGO) Carlos Liguit HRMO, SP-Sec, PAgrio, Warden, PG-ENRO) Michael Jordan Dionisio (SP-Leg, PASSO, COA, COMELEC, SEF) Julie Fe Fabalena (PSWDO, OVG, MPH, Tourism, PDRRMO, Legal, MPPO) Vivian Linga (PAcctng, PBO, PTO, PEO, PNO, LMD-PESO, TMH, PAdmO, CSC, RTC/OPP/PAO, PPDO, PMRB, Prov’l Library)
Provincial Accounting Office (External Services) 96
Final review and verification of compliance to existing laws & rules Posts an obligation against the corresponding allotment in the Registry of allotment and Obligations (RAO)/Control Books Certifies Disbursement vouchers and payroll Detach supporting documents for office files Forward certified Disbursement Vouchers to PTO Receive approve disbursement vouchers with check for preparation of Accountant’s Advice Check Accountant’s Advice against Disbursement Voucher for approval of Provincial Accountant
10 Minutes
3 Minutes-Simple 5 Minutes-Complex
1 Minute
3 Minutes 15 Minutes
10 Minutes
Maricel T. Villanueva SAO Marijoe Rabi (GF-Personal Services) Lovelie Aiseen Lambon (GF-MOOE & CO) Miriam Tongco (Trust Fund) Robelita Oracion (SEF-PS, MOOE, CO) Clarissa R. Camero Chief Accountant Ana Marie M. Nepomuceno Provincial Accountant Marijoe Rabi Lovelie Aiseen Lambon Celeste Magturo Mari Grace Bari Jonathan Jaime dela Cruz (JO) George Gay A. Olympia
Deliver Accountant’s Advice to the Bank
20 Minutes Ronald Marciano
Provincial Accounting Office (External Services) 97
2. Preparation of Financial Reports Service Information
Office or Division: Provincial Accountant’s Office Classification: Simple Type of Transaction: G2G Who may avail: Concerned offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit the Report of Checks Issued (RCI), Report of Disbursements (RD) and Report of Collection and Deposit (RCD) and other transactions
Receives and checks RCI, RD, RCD and other transactions Assigns number for the RCI, RD and RCD Prepares Journal Entry Voucher accurately Prepares Journal Accurately Post Transaction on Subsidiary Ledger Prepares the Summary of Liquidated and Unliquidated Obligation
None 10 Minutes/ report
5 Minutes/ voucher 8
Minutes/Journal Entry
7 Minutes/Journal
10 Minutes/transaction
5 Hours/summary
George Gay Olympia Jhon Vhel Comejo (JO) (General Fund) Amor San Juan (JO) For Trust Fund Robelita Oracion For SEF G. Olympia R. Molbog R. Oracion M. Tongco
Job Orders
Edalyn Madla Miriam Tongco Robelita Oracion Jessa R. Vargas
Provincial Accounting Office (External Services) 98
Post transactions on General Ledger Prepares Trial Balances Prepares Statement of Comparison of Budget and Actual Amounts Prepares Financial Statements
5 days /set
5 Days/set
8 Hours/report
8 Hours/report
Ruby Molbog Miriam Tongco Robelita Oracion Annabella Gamitin Cristy Gaile Malco Accountant IV
Provincial Accounting Office (External Services) 99
3. Issuance of Certifications and Accounting Clearance Service Information
Office or Division: Office of the Provincial Accountant Classification: Simple Type of Transaction:
G2C, G2G
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Letter Affidavit of Undertaking (if applicable, for clearance) CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Submit or present written request Receive written request
Present written request to Provincial Accountant for notation/comment Verify records of disallowances (for clearance) and index of payment or other related documents (for certification Prepare certification/clearance for signature of concerned personnel and approval of Provincial Accountant
None 2 Minutes
5 Minutes
10 Minutes
10 Minutes
Loradel Lampas
Loradel Lampas John Edward Peremne
Loradel Lampas Miriam Tongco Marijoe Rabi Clarissa Camero Ana Marie Nepomuceno
Receive Clearance/Certification requested (Hand –in affidavit of undertaking if needed)
Release Clearance/Certification
T OT A L 27 Minutes
Provincial Accounting Office (External Services) 100
4. Costing of requested Office Supplies; Gasoline, Oil and Other Lubricants; Food Supplies, Accountable forms. Service Information
Office or Division: Provincial Accountant’s Office Classification: Simple Type of Transaction:
G2G
Who may avail: All Provincial Government Offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Requisition Issue Slip (RIS) & Obligation Request CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Forward/Submit RIS form with attached Obligation Request for Costing
Receive RIS and record to the logbook Verify the availability of supplies and ascertain the price Prepare and encode cost sheet based from RIS Check and review RIS and cost sheets as to correctness of quantity and price
None 5 Minutes
10 Minutes
15 Minutes
5 Minutes
Jerilyn Dimaano Elmund Dave Letran (JO)
Marijoe Rabi
Receive RIS and supporting documents
Forward documents to Provincial Budget Office for Obligation Request
None 5 Minutes J. Dimaano/E. Letran
T O T A L 40 Minutes
Provincial Accounting Office (External Services) 101
5. Submission of Paid Accounts to COA Service Information
Office or Division: Provincial Accountant’s Office Classification: Complex Type of Transaction:
G2G
Who may avail: COA CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE 1. Prepares report of paid
accounts of all financial transactions
None 15 Days Jerilyn Dimaano
2. Checks JEV and its supporting documents as to completeness of signature and correctness of amount
15 Days Marijoe Rabi
3. Check and review report of accounts against worksheet and journals
1 Day Marijoe Rabi
4. Bundled paid accounts per month
1 Hour Jerilyn Dimaano
5. Submit to COA 10 Minutes Marijoe Rabi T O T AL 31 Days, 1 Hour & 10
Minutes
Provincial Treasurer’s Office (External Services) 102
Provincial Treasurer’s Office (External Services)
Provincial Treasurer’s Office (External Services) 103
1. Collection of Real Property Tax Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction: G2C Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE a. Official Receipt of latest payment b. Latest Tax Declaration Assessor’s Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Sign in the log book Proceed to the Cash Receipt Division, present the required documents
Assess/evaluate the presented required documents
2 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
Wait for the computation of Tax Compute the tax to be paid 1% of the assessed value for basic and 1% of the assessed value for SEF
5 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
T O T A L 7 Minutes 2. Collection of Real Property Transfer Tax
Service Information Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction: G2C Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE a. Deed of Sale/Transfer/Donation b. Latest Tax Declaration CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID PROCESSING TIME PERSON RESPONSIBLE Sign in the logbook Proceed to the Cash Receipts Division, present the required documents
Assess/evaluate the presented required documents
2 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emilyn P. Diana
Provincial Treasurer’s Office (External Services) 104
Wait for the computation of tax Compute the tax to be paid ½ of 1% of fair market value or the amount on the Deed of Sale, whichever is higher
5Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emilyn P. Diana
Pay the computed tax and get the official receipt for the payment of tax
Receive payment for the computed tax and issue official receipt
3 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emilyn P. Diana
T O T A L 10 inutes 3. Collection of Professional tax
Service Information Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction: G2C Who may avail: All Professionals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE a. PRC Identification Card, or b. IBP Identification Card
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Sign in the logbook Proceed to the Revenue Operations Division, present the required documents. Secure payment slip
Assess/verify the presented required documents. Issue payment slip
P300.00 annually, additional of 25% surcharge and 2% interest per month for late payment not to exceed 72%
3 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. Labay Randolf C. Leyco
Proceed to cash receipt division, present the payment slip
Ask for the payment slip together with the required identification card
5 Minutes Benilda J. Jalimabawa Richard L. Mansalapus Emelyn P. Diana
Pay the corresponding amount of tax
Receive payment and issue official receipt
2 Minutes Benilda J. Jalimabawa Richard L. Mansalapus Emelyn P. Diana
T O T A L 10 Minutes
Provincial Treasurer’s Office (External Services) 105
4. Collection of Amusement Tax Service Information:
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction:
G2C
Who may avail: Amusement Operators CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Statement of Monthly Gross Receipts from Admission Fees
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Sign in the logbook Proceed to the Revenue Operations Division, present the required documents.
Assess/evaluate the presented required documents
5 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. Labay Randolf C. Leyco
Wait for the computation of Tax Due Secure payment Slip
Compute the Tax due. Issue payment slip
10% of the monthly gross receipts from admission fees
5 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. Labay Randolf C. Leyco
Pay the computed tax and get the official receipt for the payment of tax
Receive payment for the computed tax and issue official receipt
2 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
T O T A L 12 Minutes
Provincial Treasurer’s Office (External Services) 106
5. Collection of Tax on Business of Printing and Publication Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction:
G2C
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
a. Book of Accounts b. Statement of Accounts
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Sign in the Logbook Proceed to the Revenue Operations Division, present the required documents
Assess/evaluate the presented documents
3 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. Labay Randolf C. Leyco
Wait for the computation of tax due. Secure payment slip
Compute the tax due. Issue payment slip.
55% of 1% of gross receipt of the
preceding year
5 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. Labay Randolf C. Leyco
Pay the computed tax and get the official receipt for the payment of tax
Receive payment for the computed tax and issue official receipt
5 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
T O T A L 13 Minutes
6. Collection of Franchise Tax Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction: G2C Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Provincial Treasurer’s Office (External Services) 107
Sign in the Logbook Proceed to the Revenue Operations Division, present the required documents
Assess/evaluate the presented required documents
3 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. Labay Randolf C. Leyco
Wait for the computation of tax due. Secure payment slip
Compute the tax due. Issue payment slip
55% of 1% of gross receipts of the preceding year
5 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. Labay Randolf C. Leyco
Pay the computed tax and get the official receipt for the payment of tax
Receive payment for the computed tax and issue official receipt
2 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
T O T A L 10 Minutes
7. Collection of Tax on Delivery Trucks/Vans/Jeeps Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Business Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
a. Registration of Vehicle CLIENT STEPS AGENCY
ACTIONS FEES TO BE
PAID PROCESSING
TIME PERSON RESPONSIBLE Sign in the Logbook Proceed to the Revenue Operations Division, present the required documents
Verify the presented required documents
2 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. labay Randolf C. Leyco
Secure Order of Payment Issue Order of Payment P 363.00 per unit of 4 wheeler; P 550.00 per unit of 6 wheeler and up 25% surcharge & 2% interest per month for late payment not to exceed 72%
2 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. Labay Randolf C. Leyco
Provincial Treasurer’s Office (External Services) 108
Proceed to Cash Receipt Division, present order of payment; pay the corresponding tax and wait for the official receipt.
Ask for order of payment, receive payment of tax and issue official receipt
3 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
Return to the Revenue Operations Division, present the official receipt for record purposes and for issuance of Registration Certificate on Delivery trucks/vans/jeeps (sticker)
Look for the official receipt to be recorded on the record book for monitoring purposes and issuance of Registration Certificate
3 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. labay Randolf C. Leyco
Receive Registration Certificate (Sticker)
Issue Registration Certificate (sticker)
T O T A L 10 Minutes
8. Collection of Tax on Quarry Resources Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Business Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Sign in the Logbook
Proceed to the Revenue Operations Division for Assessment
Interview and assess as to quantity, project and place of quarrying
15 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. Labay Randolf C. Leyco
Provincial Treasurer’s Office (External Services) 109
Secure payment slip or order of payment
Issue payment slip or order of payment
Sale of Aggregates P 300.00 per cu.m2 plus 10% tax for the sale of aggregates
5 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. Labay Randolf C. Leyco
Proceed to Cash Receipts Division, present the order of payment, pay the tax due and get the official receipt
Ask for the order of payment. Receive payment and issue official receipt
5 Minutes Benillda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
Return to Revenue Operations Division and present the official receipt
Photocopy the official receipt for record purposes and file for reference.
5 Minutes Joel F. Labay
T O T A L 30 Minutes
9. Collection of Tax on Transportation Business Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction:
G2C
Who may avail: All business clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Mayor’s permit 2. LTO registration
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Sign in the Logbook Proceed to the Revenue Operations Division, present the required documents
Assess/evaluate the presented required documents
Buses, cargo trucks P400.00/unit Taxis, vans & Mega Taxi P 200.00/unit
5 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. Labay Randolf C. Leyco
Provincial Treasurer’s Office (External Services) 110
Jeepney and other vehicle for hire P 100.00/unit
Secure payment slip Issue payment slip 2 Minutes Fe M De Luna Oliver M. Ornedo Joel F. Labay Randolf C. Leyco
Pay the corresponding tax and receive official receipt
Receive payment for the tax due and issue official receipt
3 Minutes Benilda J. Jalibawa Richard L. Mansalapus Emelyn P. Diana
T O T A L 10 Minutes
10. Collection of Hospital Fees and Charges Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction:
G2C
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
For In-patient: Proceed to the Cashier and ask for the hospital bill. Pay the corresponding fees/charges
Present the hospital bill Receive payment for corresponding fee Issue official receipt
Refer to Provincial Ordinance No. 117, s, 2014
10 Minutes
Maria Sonia J. Bianes Ma. Norylyn C. Rivamonte Bernadeth P. Redogerio Richard L. Mansalapus Emelyn P. Diana
Provincial Treasurer’s Office (External Services) 111
Wait for the issuance of official receipt For Out-patient: Proceed to the Cashier; present Order of Payment Pay the corresponding fees and charges Wait for the issuance of official receipt
Receive payment for hospital fees/charges Issue official receipt for the corresponding fee
Refer to Provincial Ordinance No. 117, s, 2014
5 Minutes
Maria Sonia J. Bianes Ma. Norylyn C. Rivamonte Bernadeth P. Redogerio Richard L. Mansalapus Emelyn P. Diana
T O T A L 15 inutes
11. Collection of Governor’s Permit Fee (Amusement/Franchise/Business on Printing and Publication Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction:
G2C
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Sign in the Logbook
Proceed to the Revenue Operations Division for an interview and secure payment slip.
Interview and issue payment slip
10 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. Labay Randolf C. Leyco
Provincial Treasurer’s Office (External Services) 112
Proceed to Cash Receipt Division, present payment slip and pay for the corresponding fee.
Receive payment for corresponding fee and issue official receipt
P5,000.00/annum for amusement; P 1,000.00/annum for franchise; P 1,000.00/annum for Business on Printing and Publication
5 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
Return to Revenue Operations Division, present official receipt.
Prepare permit to be signed by the Governor
5 Minutes Fe M. De Luna Oliver M. Ornedo Joel F. Labay Randolf C. Leyco
Wait for the release of the payment
Release permit to the client upon approval of the permit by the Governor
T O T A L 20 Minutes
12. Collection of Equipment Rental (Provincial Engineer’s Office)
Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction:
G2C
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Approved Letter Request Rental Agreement by the Governor and Provincial Engineer
Provincial Engineer’s Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Sign in the Logbook
Proceed to the Cash receipts Division, present the required documents
Assess/evaluate the presented required documents
Refer to Provincial Ordinance No. 117, S. 2014
10 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
Provincial Treasurer’s Office (External Services) 113
Pay the corresponding fee Receive payment for corresponding fee
Wait for the issuance of official receipt
Issue official receipt
T O T A L 10 inutes
13. Collection of Agricultural Equipment Rental
Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction:
G2C
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Statement of Account CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Sign in the logbook Proceed to the Cash Receipts Division, present the required documents
Pay the corresponding fee/charge
Receive payment for corresponding fee/charge
Refer to Provincial Ordinance No. 117, s. 2014
Five (5) Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
Wait for the issuance of official receipt
Issue official receipt
T O T A L 5 Minutes
Provincial Treasurer’s Office (External Services) 114
14. Collection of Venue Rental (Convention Center) Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction: G2C Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Approved Letter Request Provincial General Services Office Assessment Slip
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Sign in the Logbook Proceed to the Cash receipts Division, present the required documents
Pay the corresponding fee/charge
Receive payment for corresponding fee/charge
Refer to Provincial Ordinance No. 117, S. 2014
5 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
Wait for the issuance of official receipt
Issue official receipt
T O T A L 5 Minutes
15. Collection of Secretary’s Fee (Certified True Copy of Tax Declaration, land Holdings and any Other Documents, Sketch Plans or Location Plan) Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction: G2C Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Tax Declaration, Certificate of Land Holdings or any other documents to be certified
Provincial Assessor’s Office
Sketch Plan or Location
Provincial Treasurer’s Office (External Services) 115
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Proceed to the Cash Receipt Division and present copy of required documents
P 50.00 per copy if secured by the owner; P 60.00 if secured by other person for tax declaration and land holding; P 50.00 per copy for any other documents; P 200.00 per copy for sketch or location plan
Pay the corresponding amount Receive payment of secretary’s fee
5 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
Wait for the issuance of official receipt
Issue official receipt
Receive official receipt and return to assessor’s office
T O T A L 5 Minutes
16. Collection of Veterinary Health Certificate, Health Inspection and Rabies Vaccination Fee Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction: G2C, G2B, G2G Who may avail: All clients
CHECKLIST OF REQUIREMENTS Payment Slip
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Sign in the Logbook Proceed to the Cash Receipt Division and present payment slip
Pay the corresponding fee/charge
Provincial Treasurer’s Office (External Services) 116
Wait for the issuance of official receipt
Return to the Provincial Veterinary Office to present the official receipt for the release of the document
17. Collection of Secretary’s Fee (Certification for GSIS/Philhealth/HDMF Contributions/ Loan Remittance/Service Record/Employment Certificate
Service Information Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction: G2C Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Proceed to the Cash Receipt Division and pay the corresponding fee/charge
Receive payment P 50.00/certification 2 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
Wait for the issuance of official receipt
Issue official receipt 5 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
Proceed to the Administrative Division with the official receipt and to HRMO for the service record/ certificate of employment
Prepare certification to be signed by the Provincial Treasurer
30 Minutes Maritess J. Miralles Gilbert L. Malimata PT – Grata S. Plata
Wait for the release of certification
Release certification upon approval of the Treasurer
3 Minutes Maritess J. Miralles Joey N. Linga
T O T A L 40 Minutes
Provincial Treasurer’s Office (External Services) 117
18. Collection of Fines and Penalties Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction:
G2C
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Payment Slip Provincial Veterinary Office Order of Payment
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
A. Violation of RA 9482 1. Stray Dog - Proceed to the cashier and
present payment slip/order of payment
- Pay the corresponding amount
- Wait for the issuance of official receipt
Look for payment slip/order of payment Receive payment for fines/penalties Issue official receipt
P 500.00/ head
5 Minutes
Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
2. Illegal shipment of Meat and Meat Products
- Proceed to the Cashier and present payment slip/order of payment
- Pay the corresponding amount and wait for the official receipt
Look for the payment slip/order of payment
Receive payment for fines/penalties
P 5,000.00
5 Minutes
Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
Receive official receipt Issue Official Receipt T O T A L 10 Minutes
Provincial Treasurer’s Office (External Services) 118
19. Collection of Fines and Penalties Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction:
G2C
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Court Order Regional Trial Court CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
A. Violation of Provincial Ordinance No. 69, Section No. 39
1. Illegal Fishing - Proceed to the Cashier and
present the Court Order - Pay the corresponding amount
and wait for the issuance of official receipt
- Receive official receipt and return to RTC for information and other instructions
Look for the Court Order Receive payment for fines/penalties Issue official receipt
Refer to Provincial Ordinance No 69
5 Minutes
Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
T O T A L 5 Minutes
Provincial Treasurer’s Office (External Services) 119
19. Sale and Issuance of Accountable Forms
Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction: G2C Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Requisition and Issue Slip (RIS)
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Sign in the Logbook Proceed to the Administrative Division, submit Requisition and Issue Slip (RIS) for approval of the Provincial Treasurer (PT)
Receive RIS for approval of PT Sign RIS as to approval for issuance
AF No. 51C – P300.00/pad; Cash Ticket – 105.00/pad
5 Minutes
5 Minutes
Christian Mark M. Malacas Provincial Treasurer
Pay the corresponding amount to the Cash receipts Division
Receive payment for the accountable form purchase
5 Minutes Benilda J. Jalimbawa Richard L. Mansalapus Emelyn P. Diana
Wait for the issuance of official receipt Issue official receipt Return to the Administrative Division with the OR
Prepare Invoice Receipt for the accountable form purchased
5 Minutes Christian Mark M. Malacas
Wait for the issuance of accountable forms and invoice receipt
Issue accountable form and invoice receipt
5 Minutes Christian Mark M. Malacas
T O T A L 25 Minutes
Provincial Treasurer’s Office (Internal Services) 120
Provincial Treasurer’s Office (Internal Services)
Provincial Treasurer’s Office (Internal Services) 121
1. Issuance of Clearance as to Money Accountabilities Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction: G2C Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE a. Request for Clearance b. Office Clearance c. PGSO Clearance d. Affidavit of Undertaking (For Retirees)
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit request for clearance together with other requirements
Receive and record request for clearance Prepare Clearance Sign Clearance
5 Minutes
5 Minutes
15 Minutes
Joey N. Linga
Maritess J. Miralles Maritess J. Miralles Benilda J. Jalimbawa Fe M. De Luna Marinela M. Manrique Grata S. Plata (PT)
Forward clearance to the requesting office/employee upon approval of the Treasurer
5 Minutes Joey N. Linga Maritess J. Miralles
T O T A L 30 Minutes
Provincial Treasurer’s Office (Internal Services) 122
2. Disbursement of salaries, Allowances and Other Benefits of the Provincial Officials and Employees Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction:
G2G
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Prepares regular payrolls and disbursement vouchers to be forwarded to the Budget Office and then to the Accounting Office.
Receives audited regular payrolls/salary vouchers from the Accounting Office.
Record for control of availability of funds and for signature of the Provincial Treasurer (PT)
Forward signed payrolls/salary vouchers to the Governor’s Office for approval of payment Receives approved payrolls/salary vouchers from the Governor’s Office. Prepares Authority to Debit Account (ADA) to be signed by the Governor and the Provincial Treasurer. Submit to the Landbank of the Philippines
20 Minutes 5 Minutes 2 Days
Marlene M. Chavez Emmanuel M. Magturo Myrlina N. Quezada Marlene M. Chavez Emmanuel M. Magturo Levelyn DL. Pastoral
T O T A L 2 Days & 25 Minutes
Provincial Treasurer’s Office (Internal Services) 123
3. Disbursement of Wages, Honorarium and Incentives Service Information
Office or Division: Provincial Treasurer’s Office Classification: Simple Type of Transaction:
G2G
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Prepares payrolls/disbursement vouchers to be forwarded to Budget Office and then to Accounting Office
Receives audited payrolls and vouchers from the Accounting Office. Record for control of availability of funds and for signature of the Provincial Treasurer (PT) Forward signed payrolls/vouchers to the Governor’s Office for approval of payment Receives approved payrolls/vouchers from Governor’s Office. Prepares voucher for cash advance to Accounting office for audit
25 Minutes
5 Minutes
2 Hours
Marlene M. Chavez Emmanuel M. Magturo Myrlina N. Quezada Grata S. Plata (PT)
Marlene M. Chavez Emmanuel M. Magturo
Michell H. Moreno Levelyn DL. Pastoral Clarissa M. Historillo Carmencita S. Sales
Provincial Treasurer’s Office (Internal Services) 124
Received audited voucher of cash advance from Accounting Office Record for control and forward to Provincial treasurer for signature then forward to cash Disbursement Division Prepares check and record check on the checkbook and forward to Local Treasury Operations Division for verification and signature of the Provincial Treasurer Records Provincial Treasurer signed check on on logbook of check register and forward to Governor’s Office for signature of Governor or his authorized representative. Receives signed check from the Governor’s Office and forward to Accounting Office for preparation of Accountant’s Advise of Local Check Disbursement Receives check from Accounting Office after the preparation of Accountant’s Advise
15 Minutes 2 Minutes 3 Minutes
30 Minutes
Marlene M. Chavez
Emmanuel M. Magturo Grata S. Plata (PT)
Michell H. Moreno Clarissa M. Historillo Levelyn DL. Pastoral Carmencita S. Sales Marinela M. Manrique Marlene M. Chavez Emmanuel M. Magturo Myrlina N. Quezada Grata S. Plata (PT) Grata S. Plata (GT) Michell H. Moreno Levelyn DL. Pastoral Clarissa M. Historillo Carmencita S. Sales Marinela M. Manrique
Provincial Treasurer’s Office (Internal Services) 125
Forward to Cash Disbursement the signed voucher and check to Governor’s Office for signature Received signed voucher and check from the Governor’s Office and forward to Accounting Office for Accountant’s Advise Encash Check at Landbank of the Philippines Disburse to payee their wages, honorarium or other incentives Release check to payee. Log-out to check register
30 Minutes 5 Minutes 5 Minutes
1 Hour 10 Minutes per employee
Michell H. Moreno Levelyn DL. Pastoral Clarissa M. Historillo Carmencita S. Sales Marinela M. Manrique Michell H. Moreno Levelyn DL. Pastoral Clarissa M. Historillo Carmencita S. Sales Marinela M. Manrique Marlene M. Chavez Emmanuel M. Magturo Myrlina N. Quezada Grata S. Plata (PT) Michell H. Moreno Levelyn DL. Pastoral Clarissa M. Historillo Carmencita S. Sales Marinela M. Manrique Michell H. Moreno
Provincial Treasurer’s Office (Internal Services) 126
Claim wages, honorarium or other incentives Claim checks
Levelyn DL. Pastoral Clarissa M. Historillo Carmencita S. Sales Marinela M. Manrique Michell H. Moreno Levelyn DL. Pastoral Clarissa M. Historillo Carmencita S. Sales Marinela M. Manrique Michell H. Moreno Levelyn DL. Pastoral Clarissa M. Historillo Carmencita S. Sales Marinela M. Manrique
T O T A L 5 Hours & 16 Minutes
Provincial Assessor’s Office (External Services) 127
Provincial Assessor’s Office
(External Services)
Provincial Assessor’s Office (External Services) 128
1. Appraisal and Assessment of Newly Discovered Buildings, Machinery and Other Structures, for Transfer of Ownership and for Revision of Assessment
Service Information
Office or Division: Office of the Provincial Assessor Classification: Complex Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request p for Appraisal of New Property Community Tax Certificate (CTC) ID Photocopy of the ff:
1. Building Plan/Sketch Plan 2. Bill of Materials 3. Building Permit/Certificate of Completion 4. Notarized Sworn Statement of the True and Current
and Fair Market Value of the Real Properties
Property Owner Barangay Treasurer Municipal Engineer’s Office Municipal Assessor’s Office/Notary Public
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit the request together with all the supporting documents to the property Inquire about the schedule of ocular inspection
Be present during the time of ocular inspection
Receive and acknowledge the request together with the supporting documents. Schedule and conduct ocular inspection Prepares Field Appraisal and Assessment Sheet
None 5 Minutes per property
1 Day per property
1 Day per property
Assessment Clerk II LAOO II, LAOO III LAOO IV Property Valuation Examination Division (PVED)
Provincial Assessor’s Office (External Services) 129
Sign and acknowledge the Field Appraisal and Assessment Sheet Await the approval and issuance of the new Tax Declaration and Notice of Assessment Sign the Sworn Statement portion of the Tax Declaration
Prepares Building Cost (valuation) Prepares Tax Declaration and Notice of Assessment Records transaction and attach routing slip Verification and Review of Transactions (Unit Value, Adjustment Factors, Market value, Assessment Level and Assessed Value) – For Land and land Improvements Verification and Review of Transactions – Building Machinery and Other Structures Assign Property Identification Number (PIN) Review Boundary Property Identification Number (PIN) Recording of Transaction Integration/Consolidation in the Tax map and Updating TMCR
20 Minutes per property
25 Minutes/RPU
45 Minutes RPU
20 Minutes
10 Minutes/RPU
5 Minutes
Thirty (30) Minutes
LAOO II, LAOO III LAOO IV Property Valuation Examination Division (PVED) LAOO II, LAOO III LAOO IV Property Valuation Examination Division (PVED) Assessment Clerk III LAOO II LAOO III (ASED)
Assessment Clerk II LAOO II LAOO III LAOO IV (PVED) Taxmapper IV Taxmapper III Draftsman I Admin Aide II Taxmapping Operations Division (TMOD)
Provincial Assessor’s Office (External Services) 130
Final Review/Verification of Assessment Recommends all Assessment Works for Approval Approval of Transaction
Twenty (20) Minutes
LAOO II, LAOO IV Assessment Evaluation Operation Division (AEOD) Assist Provincial Assessor Provincial Assessor
Receive the Tax Declaration & Notice of Assessment
Assign Tax Declaration Number Record and Release of New Tax Declaration & Notice of Assessment
5 Minutes
1 Minute
Admin. Aide I LAOO III Assessment Records Management Division (ARMD)
T O T A L 5 Days & 10 Minutes
Provincial Assessor’s Office (External Services) 131
2. Issuance of Certification or Certified True Copy of the Following: a. Tax Declaration on File b. Deed of Conveyance or supporting document on file c. Certificate of Landholdings d. Certificate of Improvements/No Improvement e. Certificate of No Property f. Certificate of Encumbrance g. Annotation or Release of Encumbrance
Service Information Office or Division: Office of the Provincial Assessor Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Authorization Letter/SPA if Representative Property Owner Death Certificate of Property Owner Local Registrar’s Office Extra Judicial Settlement/Absolute Sale Notary Public Landholdings Municipal Assessor’s Office Letter Request for the Issuance of any Certified Records and stating the purpose hereof
Property Owner
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit all required documents that needs to be certified true/photocopy/certification
Receive & acknowledge submitted documents that need to be certified true/photocopy Refer to the series of tax doc/index cards/doc files Issue Order of Payment Receives Official receipt for certified copy Prepares docs for signature of authorized officer
Php 50.00 if property owner Php 60.00 if not the owner
15 Minutes
20 Minutes
5 Minutes
1 Minute
5 Minutes/RPU
Admin Aide I, LAOO III, LAOO IV Assessment Records Management Division (ARMD)
Receive Certified Documents Records and Release copies of certified documents
1Minute/RPU
T O T A L 37 Minutes
Provincial Assessor’s Office (External Services) 132
3. Issuance of Tax Declaration-Land Transfer/Revision of Assessment/Subdivision/Revision of Partition Service Information
Office or Division: Office of the Provincial Assessor Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Photocopy of the following:
1. Deed of Conveyance 2. BIR (CAR) 3. Estate Tax (If applicable) 4. Land Title CARP/CLOA 5. Transfer Fee O.R. 6. Real Property Tax Clearance up to
current year 7. Cedula – CTC 8. Approved Plan/Field Survey
Plan/Subdivision/Consolidation 9. Special Power of Attorney (SPA)
Property Owner BIR BIR Dept of Agrarian Reform/DENR/Registry of Deeds PTO/MTO Brgy Treasurer/Municipal Treasurer DENR/Private Licensed Geodetic Engineer/Surveyor Real Property Owner/Notary Public
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit all the required documents and papers
Receive and acknowledge the submitted documents Check , verify and review the supporting documents Examine Simple/Titled Documents
Examine the Untitled Documents
Transfer fee of 50% of 1% of the Total Market Value as per Tax Declaration of the amount of consideration of the property owner or deed of sale or whichever is higher
20 Minutes
12 Minutes 25 Minutes
Assessment Clerk III LAOO II LAOO III Assessment Standards Examination Division (ASED)
Provincial Assessor’s Office (External Services) 133
Examine Complex Titled Document Note: If the property needs Taxmap Field Survey Plan for subdivision, see Tax Mapping Operations Division
25 Minutes
Sign and acknowledge the Field Appraisal and Assessment Sheet
Prepare Field Appraisal and Assessment Sheet
15 Minutes
Sign in the Sworn Statement portion of the Tax Declaration
Prepare New Tax Declaration and Real Property Field Appraisal Assessment Sheet (FAAS) for Land/Plants/Trees Records transaction and attached Routing Sleep Verification and review of transa ctions (Unit Value, Adjustment Factors, Market Value, Assessment Level and Assessed Value Reviews all Field Appraisal Sheets
20 Minutes 5 Minutes 45 Minutes/RPU 25 Minutes/RPU
Admin. Aide I LAOO III Assessment Records management Division (ARMD) Assessment Clerk III LAOO II LAOO III Assessment Standards Examination Division (ASED)
LAOO II, LAOO III, LAOO IV PVED
Await the approval and issuance of the new tax declaration and notice of assessment
Assign Property Identification Number (PIN)
10 Minutes
Taxmapper IV Taxmapper III Draftsman I Admin Aide II Taxmapping Operations Division (TMOD)
Provincial Assessor’s Office (External Services) 134
Review Boundary Property Identification Number (PIN)
Recording of Transaction Integration/Consolidation in the Tax map and Updating TMCR Final Review/Verification of Assessment Recommends all transaction/assessment works for approval Approval of Transactions
10 Minutes/RPU
5Minutes
30 Minutes
20 Minutes/RPU
20 Minutes/RPU
20 Minutes/RPU
LAOO II, LAOO IV Assessment Evaluation Operations Division (AEOD) Assistant Provincial Assessor
Provincial Assessor
Receive the Tax Declaration
Assign Tax Declaration Number Release the New Tax Declaration and Notice of Assessment
5Minutes 1 Minute
Admin Aide I LAOO III Assessment Records Management Division (ARMD)
T O T A L 5 Hours & 22 Minutes
Provincial Assessor’s Office (External Services) 135
4. Issuance of Notice of Cancellation of Assessment for Real Property Service Information
Office or Division: Office of the Provincial Assessor Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request for Cancellation Property Owner
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit Letter Request Receive and acknowledge Letter Request Hand-in Letter Request to the Head of Office Review request and hand-in to Assessment Standard Evaluation Division for research/verification
2 Minutes 1 Minute 5 Minutes
Admin Staff Admin Staff Engr. Rodrigo E. Opis
Await the approval and issuance of the new Tax Declaration and Notice of Assessment
Verify/research Duplicate Tax Declaration as to the same name of:
A. Declared Owner B. CLN C. Area D. Boundaries
*Prepare Notice of Cancellation of Assessment *For Review and Approval of Notice of Cancellation of Assessment
20 Minutes
5 Minutes
Assessment Clerk III LAOO II LAOO III (ASED)
Provincial Assessor
Receive copy of New tax Declarations
Cancellation of Duplicated Tax Declaration Record and Release of New Tax Declaration
10 Minutes 5 Minutes
LAOO III Admin Aide I (ARMD)
T O T A L 48 Minutes
Provincial Assessor’s Office (External Services) 136
5. Field Survey Subdivision, Land Verification, Ocular Inspection and Sketch Plan Service Information
Office or Division: Office of the Provincial Assessor Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request of Property Owner Deed of Conveyance: Deed of Sale, Extra Judicial Donation, etc.
Property Owner
Tax Declarations Tax Clearance
Municipal/Provincial Assessor’s Office Municipal Treasurer’s Office
Approved Plan of the following: a. Subdivision b. Consolidation
DENR
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit Letter Request with complete supporting documents
Receive and Acknowledge Letter Request with supporting documents Review, check and verify documents, tax clearance, location of property, adjoining lots and boundaries/maps
20 Minutes
Admin Aide II Taxmapper IV Taxmapper III Draftsman I
Be present during the Field Verification Survey
Schedule Field Verification Survey Prepare Field Appraisal Assessment Sheet (FAAS) tax Declaration TMOD Form Nr 1 for Approval Verification of Map in TMD Form Nr. 1 Recording of Transaction
1 day
1 day
5 Minutes
Taxmapper III Draftsman I
Taxmapper III Draftsman I
Admin. Aide II
Provincial Assessor’s Office (External Services) 137
Integration in the Tax map and Updating TMCR Prepare and Issue Sketch Plan
30 Minutes
4 Hours
Taxmapper III Draftsman I Taxmapper III Draftsman I
T O T A L 2 Days, 4 Hours & 55 Minutes
6. Issuance of Certificate of Appearance and Other Certification Service Information
Office or Division: Office of the Provincial Assessor Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Travel Order Head of LGU/Agency
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Submit Travel Order Receive and review the submitted Travel Order Prepares Certificate of Appearance/other certification as requested Signed Certificate of Appearance
1 Minute
5 Minutes
1 Minute
Admin. Staff
Engr. Rodrigo E. Opis Provincial Assessor
Receive the requested certificate
Issue/Hand-in the requested Certificate
2 Minutes Admin Staff
T O T A L 9 Minutes
Provincial Assessor’s Office (Internal Services) 138
Provincial Assessor’s Office (Internal Services)
Provincial Assessor’s Office (Internal Services) 139
1. Review of Transaction from Six (6) Municipal Assessor’s Office Service Information
Office or Division: Office of the Provincial Assessor Classification: Simple Type of Transaction: G2G Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Submit folders of transaction Receives and records transactions and attached routing slip Verification and review of transactions (Unit Value, Adjustment Factors, Market Value, Assessment Level and Assessed Value) – For Land and Land Improvements Verification and review of transactions – Building Machinery and Other Structures Review Property Identification Number (PIN) Review Boundary Property Identification Number (PIN) Recording of Transactions
Integrated/Consolidation in the Tax map and Updating TMCR Final Review of Assessment/Verification of all transactions Recommends all transactions/assessment works for approval
5 Minutes
25 Minutes/RPU
45 Minutes/RPU
10 Minutes 10 Minutes/RPU
5 Minutes 30 Minutes
20 Minutes/RPU
20 Minutes/RPU
LAOO III Admin Aide I (ARMD)
Assessment Clerk III LAOO II LAOO III (ASED)
Assessment Clerk II LAOO II LAOO III LAOO IV (PVED)
Taxmapper IV Taxmapper III Draftsman I Admin Aide II Taxmapping Operations Division (TMOD)
LAOO II LAOO IV (AEOU) Assistant Provincial Assessor
Provincial Assessor’s Office (Internal Services) 140
Approval of transactions
20 Minutes/RPU
Provincial Assessor
Receive Folder of Approved Transaction
Assign tax Declaration Number Record and release new tax Declaration & Notice of Assessment
5 Minutes 1 Minute
Admin Aide I LAOO III (ARMD)
T O T A L 3 Hours & 27 Minutes
2. Receiving of Incoming Communications Service Information
Office or Division: Provincial Assessor’s Office Classification: Simple Type of Transaction: G2C Who may avail: All Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Receives and records incoming documents
2 Minutes
Admin. Staff
Hand –in the incoming documents to the Head of Office
1 Minute
Admin. Staff
Review incoming documents and hand it to concern divisions for immediate action or for filing
5 Minutes
Engr. Rodrigo E. Opis Provincial Assessor
T O T A L 8 Minutes
Provincial Budget Office (Internal Services) 142
1. Budget Execution (Annual Budget or Supplemental Budget) Service Information
Office or Division: Provincial Budget Operations Division Classification: Simple Type of Transaction:
G2G
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE
Receives Appropriation Ordinance Approving Annual or Supplemental Budget Prepares Allotment Release Order Transmit Allotment Release Order to Governor’s Office for Approval Receives Approved Allotment Release Order Records Allotment Release Order in Control of Allotment
None
1 Day
Submit Obligation Requests with supporting documents
Receives, checks and Records Obligation Request details in Control of Allotment and Obligations of Assigned and Special Purpose Appropriations
Check Obligation Request Signs Obligations Request Get File Copy and Forwards Obligation Requests to the Provincial Accountant’s sOffice and Provincial General Services Office
1 Day
Chief Administrative Officer Provincial Budget Officer
T O T A L 2 Days
Provincial Budget Office (Internal Services) 143
2. Budget Execution (Special Purpose Appropriation) Service Information
Office or Division: Provincial Budget Operations Division Classification: Simple Type of Transaction:
G2G
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Submit Plan and Budget for Special Purpose Appropriation
Receives Plan and Budget Special Purpose Appropriation Records Appropriation in Control Allotment Prepares Allotment Release Order based on Program of Works/ Activity Design Forwards Allotment Release Order to Provincial Governor’s Office for Approval Receive Approved Allotment Release Order Records Allotment Release Order in Control of Allotment Receives and Records on Logbook Obligation Request
None
2 Days
Provincial Budget Office (Internal Services) 144
Controls and Records in Control of Allotment Checks Obligation Request Signs Obligations Request Get File copy and forward Obligation Requests to the Provincial Accountant’s Office/ Provincial General Services Office
2 Days
Chief Administrative Officer Provincial Budget Officer
T O T A L 4 Days 3. Budget Review of Municipal Budgets
Service Information Office or Division: Provincial Budget review Division Classification: Complex Type of Transaction:
G2G
Who may avail: Six (6) Municipalities CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Submit Annual Budget or Supplemental Budget of Municipalities and the Sangguniang Panlalawigan
Receives Appropriation Ordinance/Budget
Review the Appropriation Ordinance and Budget Prepares the Letter Review/ Recommendations on Review Action
None
Provincial Budget Office (Internal Services) 145
Submit Letter Review/ Recommendations on the Review Action to Sanggunian
70 Days
T O T A L 70 ays
4. Annual Budget Preparation Service Information
Office or Division: Provincial Budget Operations Division Classification: Complex Type of Transaction:
G2G
Who may avail: All Offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Submit Budget Proposals and APP/PPMP
Budget Call Receive Budget Proposal Review and Consolidate Budget Proposals
None June 16 (Current Year) Deadline: July 15 (Current
Year)
July 16- August 13 (Current Year)
Prepare Materials for Budget Hearing Provide Secretarial Support to Local Chief Executive during Budget Hearing Prepares Annual Executive Budget Submit Annual Executive Budget to Sanggunian
August 14 (Current Year)
August 15 -Oct 15 (Current Year) Deadline Oct 16 (Current Year)
T O T A L
Provincial Budget Office (Internal Services) 146
5. Supplemental Budget Preparation Service Information
Office or Division: Provincial Budget Office Classification: Complex Type of Transaction:
G2G
Who may avail: All Offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Receives Sangguniang
Panlalawigan Resolution Appropriating Expenditures for inclusion in the Supplemental Budget
Prepares Supplemental Budget
By end of year
Submit Supplemental Budget to Sangguniang Panlalawigan for Enactment of Appropriation Ordinance
Provincial General Services Office (External Services) 147
Provincial General Services Office (External Services)
Provincial General Services Office (External Services) 148
1. Handling of Supplies on Stock Service Information
Office or Division: Provincial General Services Office Classification: Complex Type of Transaction:
G2G
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
1. Prepares Purchase Request/Agency Purchase Request for:
1.1 (a) Office Supplies available at
Procurement Service/DBM
1.1 (b) Office Supplies not available at DBM
1.2 Diesel
1.3 Oil and Lubricants
2. Signs requested by portion of PR 3. Prepares Stock Position Sheet for: 3.1 Office Supplies
3.2 Diesel
3.3 Oil and Lubricant
1 Hour 10 Minutes
Luzel G. Lumalang Malvin Aguirre Venus Amalia Zoleta
Malvin Aguirre PGS Officer
Provincial General Services Office (External Services) 149
4. Prepares and signs Approved Budget for the Contract (ABC) for:
4.1 Office Supplies
4.2 Diesel
4.3 Oil and Lubricants 5. Signs “Approved” portion of the
ABC 6. Receives, records and attached
Routing Slip to approved Purchase Request together with the duly approved ABC and Stock Position Sheet
7. Verifies and check presence of
supporting documents listed in the routing slip and certifies as to inclusion/non- inclusion of items in the supplies stocked at the PGSO and offered by the Procurement service/DBM
8. Prepares Indorsement Letter to
BAC Secretariat 9. Verifies and initials in Routing Slip
as to inclusion in the APP 10. Certifies as to inclusion in the APP
and encoded in BAC Resolution upon receipt of PR
10 Minutes
2 Minutes
30 Minutes 30 Minutes 20 Minutes 20 Minutes
Malvin Aguirre Charles Montales Malvin Aguirre
Maria Teresa M. Magcamit Maria Teresa M. Magcamit
Provincial General Services Office (External Services) 150
11. Conduct Procurement Process 12. Prepares Purchase Order for:
12.1 Office Supplies from Procurement Service/DBM
12.2 Office Supplies not available at
PS/DBM
12.3 Oil and Lubricants
12.4 Diesel Fuel 13. Prepares Disbursement Vouchers
for office supplies from Procurement Service/DBM
14. Check Items in the Delivery
Receipt, accept, signs in the designated portion of the delivery receipt
14.1 Office Supplies from
Procurement Service
14.2 Office Supplies not available at PS/DBM
14.3 Oil and Lubricants
14.4 Diesel Fuel
15. Prepares Certificate of Acceptance
and COA Memo # 333 upon receipt of delivery
15.1 Office Supplies
20 Minutes 20 Minutes 2 Minutes 5 Minutes 5 Minutes
Maria Teresa M. Magcamit
PGS Officer Luzel Lumalang Malvin Aguirre
Luzel Lumalang
Provincial General Services Office (External Services) 151
15.2 Oil and Lubricants
15.3 Diesel Fuel 16. Signs Certificate of Acceptance
and COA Memo # 333
16.1 Office Supplies
16.2 Oil & Lubricants
16.3 Diesel & Fuel 17. Records in Stock Cards
17.1 Office Supplies
17.2 Diesel
5 Minutes 5Minutes 30 Minutes
Rosenthal S. Meneses BAC Secretariat Head BAC
Malvin Aguirre Malvin Aguirre Malvin Aguirre
Provincial General Services Office (External Services) 152
30 Minutes 1 Hour 30 Minutes 10 Minutes 10 Minutes
Venus Amalia Zoleta Venus Amalia Zoleta
Vivian Olympia Vivian Olympia Malvin Aguirre
Provincial General Services Office (External Services) 153
2 Hours 1 Hour 30 Minutes 20 Minutes
Charles Montales Vivian Olympia Malvin Aguirre Charles Montales
Provincial General Services Office (External Services) 154
10 Minutes 10 Minutes 10 Minutes 2 Minutes 2 Minutes
Vivian Olympia Malvin Aguirre Venus Amalia Zoleta Vivian Olympia Charles Montales
Provincial General Services Office (External Services) 155
2 Minutes 10 Minutes 10Minutes
Prepare requisition & Issue Slip (RIS)
Receives and records Requisition and Issue Slip (RIS) Checks in-stock Card for availability in stock & types quantity in the designated portion of the RIS Office Supplies Diesel Oil & Lubricants Forward RIS to Accounting Office for costing Receives from Budget Office the duly appropriated RIS
15 Minutes 20 Minutes 20 Minutes
15 Minutes
5 Minutes
Luzel Lumalang
Vivian Olympia Charles Montales Malvin Aguirre Luzel Lumalang Luzel Lumalang
Provincial General Services Office (External Services) 156
Prepares Fuel Requisition Slip w/ Consumption Report of previous issuance attached
Prepares Fuel Issue Slip & issue fuel 4 Minutes
Charles Montales
Receive the items indicated in the Requisition and Issue Slip (RIS) by affixing signature on its designated portion
Issue Supplies from Stock: Office Supplies Oil & Lubricants Prepares Summary of Supplies and Material Issued Office Supplies Diesel Oil & Lubricants
1 Hour 20 Minutes 4 Hours 20 Minutes 20 Minutes
Vivian Olympia Malvin Aguirre Vivian Olympia Charles Montales Malvin Aguirre
2. Issuance of Clearance as to Property Accountabilities, Records and Administrative Matter Service Information
Office or Division: Provincial General Services Office Classification: Simple Type of Transaction:
G2G
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE
Submit Request for Clearance with Office Clearance attached
Receives and records Request for Clearance
None 5 Minutes
Luzel Lumalang
Provincial General Services Office (External Services) 157
Prepares Clearance Checks /verifies Property Accountabilities Prepares Acknowledgement Receipt for Equipment (ARE) for serviceable equipment, Inventory Custodian Slip (ICS) for Supplies and Materials (Semi-Expendable Supplies) and Property Return Slip (PRS) for Unserviceable Property
20 Minutes 2 Days 10 Minutes
Eufrocina Ramento Adorable A. Rianzares
• PEO • PPDO • Acctg • Budget • PTO • MPPO • ENRO • PDRRMO
Rosenthal S. Meneses
• MPH • PHO • SCDH • TMH • PNO • PVET • PSWDO • PAssO
Milagros M. Fermin
• SP • OVG • PAgriO • PTADC • OPP • DepED • Tourism • Warden • PMRB • COMELEC
Provincial General Services Office (External Services) 158
Records and forwards the ARE, ICS and PRS to requisitioning office
15 Minutes
Venus Amalia M. Zoleta • PGSO • HRMO
Malvin Aguirre • PGO • PAdmO • PLO • LMD-PESO • COA
Luzel Lumalang
Signs the “Return to” portion of the PRS and returns unserviceable equipment and supplies and materials (semi-expendable supplies)
Check and receives equipment and supplies and materials indicated/listed in the PRS and signs on the Received portion Signs on the “Received From” portion of PRS
30 Minutes Elmar L. Lambot
PGS Officer Returns the duly signed ARE & ICS
Signs on the “RECEIVE” portion of the ARE & ICS
PGS Officer
Files Copy of PRS, ARE and ICS and initials/signs clearance per assigned offices as to Property Accountabilities Signs as to Records portion on clearance Signs as to Administrative Matter portion on clearance Signs Clearance for Approval Records and forwards Clearance for Requesting Office
10 Minutes 1 Minutes 2 Minutes 15 Minutes
Adorable A. Rianzares Rosenthal S. Meneses Milagros M. Fermin Venus Amalia M. Zoleta Malvin D. Aguirre
Maria Teresa M. Magcamit Eufrocina N. Ramento PGS Officer
Luzel G. Lumalang
Provincial General Services Office (External Services) 159
3. Acquisition of Supplies and Property Requirements of the Provincial Government of Marinduque Service Information
Office or Division: Provincial General Services Office Classification: Complex Type of Transaction:
G2G
Who may avail: All Provincial Government Offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Prepares Purchase Request (PR), Obligation Request (ObR)/Approved Budget for the Contract (ABC) & Other Documents
Receives Purchase Request with complete supporting documents
10 Minutes Luzel Lumalang
Certifies as to non-inclusion of items in the Purchase Request in the PGSO Stock
5 Minutes
Adorable A. Rianzares • PEO • PPDO • Acctg • Budget • PTO • MPPO • ENRO • PDRRMO
Rosenthal S. Meneses • MPH • PHO • SCDH • TMH • PNO • PVET • PSWDO
Provincial General Services Office (External Services) 160
15 Minutes
• PAssO Milagros M. Fermin
• SP • OVG • PAgriO • PTADC • OPP • DepEd • Tourism • Warden • PMRB • COMELEC
Venus Amalia M. Zoleta • PGSO • HRMO
Malvin D. Aguirre • PGO • PAdmo • PLO • LMD-PESO • COA
Luzel G. Lumalang
Indorses PRs with supporting documents to BAC
Minimal 20 Minutes Adorable A. Rianzares • PEO • PPDO • Acctg • Budget • PTO • MPPO • ENRO • PDRRMO
Checks & Receives deliveries & signs on Delivery Receipts (DRs)
Bulk One and a half hour
(1 ½)
Provincial General Services Office (External Services) 161
Prepares Acceptance and Inspection Report (AIR), Certificate of Acceptance and COA Memo
Minimal 15 Minutes
Bulk 20 Minutes
Rosenthal S. Meneses • MPH • PHO • SCDH • TMH • PNO • PVET • PSWDO • PAssO
Prepares Indorsement and furnish COA copy of Purchase Order, Delivery Receipt, Acceptance and Inspection Report, Certificate of Acceptance, COA Memo for inspection purposes.
Milagros M. Fermin
• SP • OVG • PAgriO • PTSDC • OPP • DepEd • Tourism • Warden • PMRB • COMELEC
Prepares Disbursement Vouchers
Venus Amalia M. Zoleta
• PGSO • HRMO
Malvin Aguirre
• PGO • PAdmO • PLO • LMD-PESO • COA
Provincial General Services Office (External Services) 162
4. Handling of the Request for the Use of the Convention Center Service Information
Office or Division: Provincial General Services Office Classification: Simple Type of Transaction:
G2C, G2B, G2G
Who may avail: Any Requesting Party CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Prepares Request for the use of the Convention Center addressed to the Provincial Governor
Receives, records the request forwarded by the Office of the Governor Instruct the Supervising Administrative Officer to verify on records the availability of the Convention Center and inform security, maintenance and electrical personnel Verifies on records as to the availability of the Convention Center
Informs the requesting party of the availability/ unavailability of the Convention Center. If available, prepares payment slip
5 Minutes
5 Minutes 2 Minutes 20 Minutes
Luzel Lumalang
PGS Officer Vivian L. Olympia Eufrocina N. ramento
Provincial General Services Office (External Services) 163
Furnish copy of the request the concerned employees for information and appropriate action.
10 Minutes
Vivian L. Olympia Eufrocina N. Ramento
Requesting Party pays the corresponding amount for the use of the Convention Center
The Provincial Treasurer issue official receipt (OR) upon payment
Php 5,000.00 per day Php 3,000.00 ½ day
Cashier
Ensure safety and conduct traffic flow (if necessary) Monitors cleanliness of Convention Center, particularly comfort rooms Checks and monitors lighting facilities
Duration of the use of the Convention Center Before, during and after use of the Convention Center Before and during the use of the Convention Center
Security Guard on Duty
Edrick T. Lozano Elmar L. Lambot Daniel L. Bumacod
Provincial General Services Office (External Services) 164
5. Handling of the Request for Sound System Service Information
Office or Division: Provincial General Services Office Classification: Simple Type of Transaction:
G2C, G2B, G2G
Who may avail: Any Requesting Party CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Prepares Request for Sound System addressed to the Provincial Governor
Receives, records the request forwarded by the Office of the Governor Instruct the Supervising Administrative Officer to verify on records the availability of the Sound System Verifies on records as to availability of the Sound System & coordinates with the requesting party Render services at the time and place indicated in the request
None
None
5 Minutes
5 Minutes Within the day request has been granted
As scheduled
Luzel Lumalang PGS Officer
Rico J. Lamarca
Rico J. Lamarca
Provincial Social Welfare & Development Office (External Services) 165
Provincial Social Welfare & Development Office (External Services)
Provincial Social Welfare & Development Office (External Services) 166
1. Aid to Individuals in Crisis Situation (AICS) Service Information: Assistance to Individuals in Crisis Situation (AICS) is a provision of integrated services such as immediate rescue and
protection, provision of direct financial and material assistance, and referrals for medical, legal, psychosocial, temporary shelter, and other services to clients through the Provincial Social Welfare and Development Office Crisis Intervention Units (CIU).
Office or Division: Provincial Social Welfare and Development Office Classification: Simple, Complex and HTA Type of Transaction:
G2C – Government to Client
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PRIMARY: Ø Referral letter from MSWDO Ø Certificate of Indigency Ø Valid Government ID
MSWDO Barangay Hall (Post Office, LTO, SSS, GSIS, DSWD, COMELEC and other Government Agencies issued IDs)
MEDICINES: Ø Clinical abstract/Medical Certificate
with Doctor’s signature and Licensed Nr
Ø Doctor’s Prescription Ø Canvass of Medicine
Hospital/Clinic Hospital/Clinic Pharmacy/Drug Stores/clinics
PAYMENT FOR LABORATORY EXAMINATIONS: Ø Medical Certificate Ø Doctor’s request/referral
Hospital/clinic Hospital/Clinic
TRANSPORTATION FOR: 1. Patient’s transfer to hospital of
choice Ø Doctor’s referral/Medical
Abstract/Certificate 2. Scheduled Medical Work-up
Ø Medical Abstract /Certificate Ø Schedule of Appointment
Hospital/Clinic (Attending Physician)
Provincial Social Welfare & Development Office (External Services) 167
3. “Balik Probinsya” Ø Police Blotter Ø Referral Letter
Municipal Police Station Barangay/MSWDO, etc.
BURIAL ASSISTANCE: Ø Funeral Contract Ø Registered Death Certificate Ø Authorization Letter from the
immediate family (if client is relative of the deceased)
Funeral Parlor Municipal Civil Registrar Immediate family/relative
HOSPITALIZATION OUTSIDE THE PROVINCE: Ø Medical Abstract Ø Hospital Bill
Hospital/clinic
FOOD/NON FOOD/CLOTHING: Ø Referral from Barangay Captain
Barangay Hall – Barangay Captain
EDUCATIONAL ASSISTANCE: Ø Certificate of Enrollment form Ø School ID of the student beneficiary
School Registrar School
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Sign in the Visitor’s Logbook
Give Logbook to client None 2 Minutes PSWDO Staff/Order Personnel
2. Submit requirements for checking
Receive submitted requirements; Check and evaluate for completeness
3 Minutes PSWDO Staff
3. Proceed for an interview and provide relevant information for assessment of Social Worker-in-Charge
Conduct intake/interview a. Consult Social Worker-in-Charge/PSWDO about client”s assessed/determined needs, i.e. if he/she is qualifies for assistance such as:
- Financial Assistance - Medical Assistance - Food Assistance - Assistive Devices
15 Minutes Estela Maria M. Carmona SWO I Pacencia M. Natal PPW I
Provincial Social Welfare & Development Office (External Services) 168
- Counselling - Referral - And other services
4. Sign GIS, Petty Cash Voucher, CE and RER; Cash Disbursement Voucher for checks
4.Prepare necessary documents for Provision of Assistance 4.1 Process pertinent documents for client’s signing 4.2 (If there is no available cash advance or amount is more than the minimum amount for cash release) process will go thru PPDO, Budget, Acctng and PTO
5 Minutes 15 Minutes
Special Disbursing Officers: Joel A. Recella, RSW PGDH PSWDO; Rowena B. Tolentino PPO IV Lenilyn G. Zoleta SWO I Estela Marie Carmona SWO I Bonifacio Marquez SWA
5. Receive Assistance (Cash/Check or in kind)
Release Assistance (Cash/Check or in kind) to client in coordination with the Governor’s Office
5 Minutes Special Disbursing Officers: Joel A. Recella PGDH PSWDO Rowena B. Tolentino PPO IV Lenelyn G. Zoleta SWO I Estela Maria M. Carmona SWO I
(AICS) qualified for multi stage processing
Provincial Social Welfare & Development Office (External Services) 169
2. Disaster Relief Assistance Service Information: Assistance provided to individuals, families and households during the times of disasters and calamities. Office or Division: Provincial Social Welfare and Development Office (PSWDO) Classification: Simple & Complex Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Emergency Shelter Assistance: A. Fire:
Ø Cedula (Community Tax Certificate – CTC) Ø Police Blotter Ø Fire Investigation Report Ø Certification from Bagy. Captain
Barangay Hall (Brgy. Treasurer) Municipal Police Station Bureau of Fire Barangay Hall (Brgy. Captain)
Typhoon and Other Disasters/Calamities Ø List of affected families certified and submitted by Brgy.
Captain/Officials
Barangay Hall
Relief Goods/Food Assistance Typhoon and Other Disasters/Calamities
Ø List of affected families certified and submitted by Brgy. Capt/Officials
Barangay Hall
Food for Work Typhoon and Other Disasters/calamities
Ø Request Letter with/Resolution with Approval from Governor’s Office
Ø List of affected families certified and submitted by Brgy. Captain/Officials
Barangay Hall
CLIENT STEPS AGENCY ACTIONS PROCESSING TIME PERSON RESPONSIBLE 1. Sign in the Visitor’s
Logbook Give Logbook to client 2 Minutes PSWDO Staff/Job Order Personnel
2. Submit requirements for checking 2.1 Sign ESA Form (if requesting for emergency shelter assistance)
2. Receive submitted requirements 2.1 Check and evaluate for completeness
3 Minutes
PSWDO Staff
Provincial Social Welfare & Development Office (External Services) 170
3. Proceed to an interview and provide relevant information for assessment of Social Worker in Charge
3.Conduct intake/interview 3.1 Consult Social Worker-In-
Charge/PSWDO about client’s assessed/determined needs
3.2 Seek approval from PSWDO/Governor if FFW Request
15 Minutes
(Additional 5-10 minutes)
Lenilyn G. Zoleta SWO I Estela Maria M. Carmona SWO I Pacenscia M. Natal PPW I
4. Conduct Mitigation and Rehabilitation Activities (this step is only required for food for work requests)
Conduct site visit and monitor rehabilitation activities being done in requesting barangay
No. of days approved PSWDO Staff
5. Sign Petty Cash Voucher/RER
Process documents for client’s signing 15 Minutes Marietta F. Sapungan SWA
6. Claim/Receive Assistance (Cash/Check/In Kind/Other services
Release Assistance (Cash/Check/In Kind) to client 5 Minutes Marietta F. Sapungan SWA
Provincial Social Welfare & Development Office (External Services) 171
3. Issuance of Referrals that requires Social Case Study Reports
Service Information: These are referrals of clients to other services/assistance to other agencies such as but not limited to DSWD, PCSO, Social Services of government hospitals and other NGOs for availment.
Office or Division: Provincial Social Welfare and Development Office (PSWDO) Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Ø Medical Abstract (for Medical Assistance) Hospital/Clinic (Attending Physician) Ø Hospital Bill (for Medical Assistance) Hospital (Billing Section) Ø Death Certificate & Funeral Contract (for
Burial Assistance) Funeral Parlor
Ø Certification from Barangay Barangay Hall Ø Certification from Assessor’s Office (Real
Properties) Municipal Assessor’s Office
Ø Certification from Mayor’s Office on Business Engagement
Mayor’s Office
Ø Pay slip (if employed) Client’s Workplace (Accounting Department) CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Sign in the Visitor’s
Logbook Give Logbook to Clients None 2 Minutes PSWDO Staff or Job Order Personnel
2. Present/Submit requirements for checking
2.Receive submitted requirement 2.1Check and evaluate for completeness
None 3 Minutes PSWDO Staff
1. 3. Proceed to an interview and provide relevant information for assessment of Social Worker-In-Charge
3.Conduct Intake/Interview to assess/determine need/s of client 3.1Write the Social Case Study Report
None 15 Minutes
3 Days
Lenilyn G. Zoleta SWO I Estela Maria M. Carmona SWO I Pacencia M. Natal PPW I
2. Claim/Receive Social Case Study Report
4.Issue/release Social Case Study Report to client
None 3 Minutes PSWDO Staff
Provincial Social Welfare & Development Office (External Services) 172
4. Admission to Temporary Shelter/s (Silungan Center) Service Information: Silungan Center is a 24-hour residential care facility designed to provide temporary shelter,healing and empowerment to abused, neglected and abandoned women & children.
Office or Division: Provincial Social Welfare and Development Office (PSWDO) Classification: Complex and Highly Technical Type of Transaction: G2C Who may avail: Women and Children clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Ø Police Blotter/Report/Affidavit Municipal Police Station/Barangay/Public Attorney’s Office Ø Referral Letter MSWDO/Barangay Ø Social Case Study Report MSWDO Ø Medical Certificate Hospital/RHU/Private Clinics Ø Birth Certificate Municipal Civil Registrar/PSA Ø School Record School Registrar Ø Parent/Guardian consent Parent or Guardian of Client
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Report incident to the PSWDO and provide relevant information for assessment of Social Worker-In-Charge
Counselling/Referral and other legal actions
Assist client and conduct intake/interview
None
15 Minutes
Joel A. Recella, RSW PGDH-PSWDO With Social Worker of Silungan Center Contract of Service
1. 2. Submit self for medical examination (MHO/PHO)
None 1 Hour
2. 3. Proceed to Police Station for blotter of incident as per advise of PSWDO
3. Assist client (with MSWDO or PNP Women’s Desk)
None 1 Hour Social Worker of Silungan Center Contract of Service
4.Present/Submit requirements for admission
4. Receive submitted requirements
4.1Check and evaluate for completeness
None 5 Minutes Social Worker of Silungan Center Contract of Service
5.Attend Case conference for provision of temporary protective custody/shelter
Conduct case conference before admitting clients (with MSWDO, Client and parents/Guardian)
None 30 Minutes Joel A. Recella, RSW PGDH-PSWDO With Social Worker of Silungan Center Contract of Service
6.Proceed to be admitted Admit Client/s None ( 1 week to 1 Year depending upon the case
Social Worker-In-Charge (with the house parents)
Provincial Nutrition Office (External Services) 174
1. Processing and Evaluation of Barangay Nutrition Scholars (BNS) Proposal for Funding Assistance Service Information
Office or Division: Provincial Nutrition Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter request signed by the Chair of the Local Nutrition Committee
List of BNSs and DNPCs by the Nutrition Action Officer approved by the Chair of the Local Nutrition Committee
Financial Plan signed by the Chair of the Local Nutrition Committee
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit the required documents
Appraise and process proposals submitted: Prepare endorsement letter for signature of PNAO Reproduce documents for Regional Office File for submission to Central Office Send Proposal to Regional Office
None
None
None
None
3 Minutes
3 Minutes
5 Minutes
Within the day upon signing of PNAO
Elinor L. Lustania NO II Catherine L. Dulay NO II
Validate completeness of requirements and prepare memo endorsing the same to the Central Office:
- Properly accomplished Civil Service Form 101-1
- 3 pcs Recent ID pictures - Original and photocopy of valid
ID cards - Original and photocopy of birth
certificate issued by NSO
Provincial Nutrition Office (External Services) 175
- Authorization Letter of applicant if application is thru representative
- Diploma or authenticated evidence of completion of high school course
- Certification of Residency in the barangay and can speak the dialect
- Certification of Completion of 10-day training and 20-day practicum in the barangays
- Certification of passing mark in the accomplishments of targets
- Copies of the accomplishment reports for 2 years authenticated by the NAO
- Certification of at least 2 years continuous service as BNS by the NAO as attested by the DNPC
- Copies of the contract of service of the BNS for 2 years
- Notarized affidavit stating that the BNS is not employed in the government during her services as BNS and did not receive salary/compensation except honoraria
- Original/ authenticated list of BNS issued by the National Nutrition Council MIMAROPA
Send memo and application to Regional Office
None Within the day upon signing of NPC
Catherine L. Dulay NO II
Submit application and certification signed by the Executive Director with the NNC seal upon receipt from Central Office to Civil Service Commission Regional Office
2 Days Catherin L. Dulay NO II
Provincial Nutrition Office (External Services) 176
2. Request for Nutrition IEC Materials by Walk-In Visitors Service Information
Office or Division: Provincial Nutrition Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Request for Nutrition IEC Materials
Receive request and determine availability of the materials requested
None 5 Minutes Maureen F. Leyco NO II
Identify and gather the available materials based on the information gathered
None 5 Minutes Maureen F. Leyco NO II
Provide brief description on the materials to be given
None 15 Minutes Maureen F. Leyco NO II
Record on the logbook the identified materials to be given
None 10 Minutes Catherine L. Dulay NO II
Request office to receive the materials on logbook with the following details:
- Name - Designation - Office - Contact Numbers
None 2 Minutes Catherine L. Dulay NO II
Provincial Nutrition Office (External Services) 177
3. Request for Nutrition IEC Materials by Clients with Letter Request Service Information
Office or Division: Provincial Nutrition Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Submit Letter Request for Nutrition IEC Materials
Identify and gather the available materials based on the letter request
None 1 day upon receipt of letter request
Catherine L. Dulay NO II
Advise requesting office through phone, e-mail, SMS when materials are ready for pick-up
None 5 Minutes Catherine L. Dulay NO II
Reproduce material requested if they are not available
None 1 day Catherine L. Dulay NO II
Prepare official communication to requesting office regarding the response to request
None 15 Minutes Corazon P. Rius NO III
Record the identified materials to be given on logbook for request for Nutrition IEC Materials
None 5 Minutes Corazon P. Rius NO III
Prepare Acknowledgement Receipt of Equivalent materials
None 5 Minutes Maureen F. Leyco NO II
Delivery/mailing of IEC Materials
None 1 Day Catherine L. Dulay NO II
Provincial Nutrition Office (External Services) 178
4. Phone-In Inquiries from the Public Nutrition and Related Concerns Service Information
Office or Division: Provincial Nutrition Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID PROCESSING TIME PERSON RESPONSIBLE Call/Phone - in Receive phone inquiry None 3 Minutes Staff Concerned
Catherine L. Dulay NO II
Refer the caller to the concerned staff for appropriate action
None 2 Minutes Staff Concerned
Provide Information to the Caller
None 3 Minutes Staff Concerned
5. Request for Resource Persons for Nutrition Information/ Nutrition Technical Assistance to LGUs and Other Stakeholders on Policy Formulation, Capacity Building and Other NNC Mandates
Service Information Office or Division: Classification: Type of Transaction:
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Submit Letter Request from LGUs and other Stakeholders
Receive request from LGUs and other Stakeholders
None 3 Minutes Catherine L. Dulay NO II
Provincial Nutrition Office (External Services) 179
Determine availability of the person for the activity
None 3 Minutes Ruby C. Apiag PNPC Corazon P. Rius NO III
Advise requesting LGU/Office thru phone/email re: action taken on the request
None 5 Minutes Ruby C. Apiag PNPC Corazon P. Rius NO III
Preparation of Lecture/Power point Presentation and other activities
None 1 Day Corazon P. Rius NO III
Preparation of Travel Order/ Request for Authority to Leave
None 3 Minutes Resource Person Concerned Catherine L. Dulay NO II
Attend to the activity None 1 Day/ depending on the request
Staff Concerned
6. Processing of Payment of Goods and Services Service Information
Office or Division: Provincial Nutrition Office Classification: Simple Type of Transaction: G2C Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Validate as to completeness and
process payment None Catherine L. Dulay
NO II Prepare necessary vouchers None Process Vouchers None 15 days from step
1-6
Approve Vouchers None Ruby C. Apiag PNPC
Issue corresponding checks None Release checks to the supplier None Catherine L. Dulay
NO II
Provincial Nutrition Office (External Services) 180
7. Conduct Quarterly Provincial Nutrition Committee Meeting/ Special Meetings Service Information
Office or Division: Provincial Nutrition Office Classification: Simple Type of Transaction:
G2C/G2G
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Send communications to LGU
None 1 hour Catherine L. Dulay NO II
Prepare venue None 30 Minutes Catherine L. Dulay NO II
Conduct Meeting None 1-3 Hours Ruby C. Apiag PNPC
8. Provision of Dietary Supplementation to 6-59 Months old and Indigent Pregnant Women
Service Information Office or Division: Provincial Nutrition Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Prepare GAD Plan of Budget None 1 Day Maureen F. Leyco
NO II Approved/signed plan for submission None 3 Minutes Ruby C. Apiag
PNPC Prepare Purchase Request and other
Documents to be attached None 45 Minutes Catherine L. Dulay
NO II
Provincial Nutrition Office (External Services) 181
Follow-up processing of request None 10 Minutes Catherine L. Dulay NO II
Coordinates Purchase Order for Supplier
None 30 Minutes Catherine L. Dulay NO II
Identify Barangays for coverage of dietary supplementation
None All Staff
Allocate food commodities for feeding centers
None 1 Day Ye Jin Rosella DB Pastoral ND I
Delivers food commodities to municipal/barangays
None All Staff
Monitors feeding and inventory of goods
None All Staff
9. Conduct of Nutrition Education to Mothers, Senior Citizens, Pregnant/Nursing Mothers and Other Individuals Service Information
Office or Division: Classification: Type of Transaction:
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID PROCESSING TIME PERSON RESPONSIBLE Prepares GAD Plan for the
program None Maureen F. Leyco
NO II Approved/Signed plan for
submission None 3 Minutes Ruby C. Apiag
PNPC Prepare Purchase Request and
other documents to be attached None 1 Hour Catherine L. Dulay
NO II Follow-up processing of request None Catherine L. Dulay
NO II Coordinates Purchased Order for
Supplier None 30 Minutes Catherine L. Dulay
NO II Identify barangays for coverage
of dietary supplementation None All Staff
Provincial Nutrition Office (External Services) 182
Allocates food commodities for feeding centers
None 1 day Ye Jin Rosella DB. Pastoral ND I
Delivers food commodities for municipal/barangay
None All Staff
Monitors feeding and inventory of goods
None All Staff
10. Conduct of Weight Management Program Service Information
Office or Division: Provincial Nutrition Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Prepare Plan for inclusion in GAD
Plan None 1 Day Maureen F. Leyco
NO II Approved/signed plan for submission None 3 Minutes Ruby C. Apiag
PNPC Prepare materials of office/LGUs and
National Government None 1 Hour Catherine L. Dulay
NO II Conduct Weight management to all
offices None All Staff
Coordinates Purchase Order to Supplier
None 30 Minutes Catherine L. Dulay NO II
Identify barangays for coverage of dietary supplementation
None All Staff
Allocate food commodities for feeding centers
None 1 Day Ye Jin Rosella DB. Pastoral
Delivers food commodities to municipal/barangays
None All Staff
Monitors feeding and inventory of goods
None All Staff
Provincial Nutrition Office (External Services) 183
11. Management of Food Processing Hub Service Information
Office or Division: Provincial Nutrition Office Classification: Simple Type of Transaction: G2C Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Submit Purchase Request (List of
Ingredients needed) None 10 Minutes Arlynne L. Saguirer
Cook II Check and Review Purchase
Request None 10 Minutes Raymond P. Medina
ND I Approved and provide cash for
procurement None 5 Minutes Raymond P. Medina
ND I Purchasing (Thru Delivery or
Actual Purchase None 2 Hours Arlynne L. Saguirer
Cook II Checking of raw materials
purchased None 10 Minutes Raymond P. Medina
ND I Production of various products None Varies
(Based on the Particular Products preparation time)
Food Processing Staff
Quality and Quantity checking of products produced
None Varies Raymond P. Medina ND I
Taking Orders None Varies Arlynne S. Saguirer Cook II
Delivery of Over the Counter purchase
Varies (Depends on the type of
product & quantity)
Varies Arlynne L. Saguirer Cook II Job Orders
Inventory of Raw Materials None 10 Minutes Danilo R. Padolino Cook II
Checking of Sales Report None 20 Minutes Raymond P. Medina ND I
Submit Monthly Financial Report None Varies Raymond P. Medina ND I
Provincial Nutrition Office (External Services) 184
12. Food Services Management Service Information
Office or Division: Provincial Nutrition Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING
TIME PERSON RESPONSIBLE Receives, acknowledge &
prepares clients request/order Price depends on type of order
Varies (Usually 5 minutes per
customer)
Jay Lee Mae A. Yao ND I Staff Concerned
Purchasing, Receiving, Storing, Issuing, Pre-preparation, Preparation, Serving, Service & Costing
Price varies depending on the Purchased Items
Varies Jay Lee Mae A. Yao ND I
PG-Environment & Natural Resources Office (External Services) 185
PG – ENVIRONMENT & NATURAL RESOURCES OFFICE (External Services)
PG-Environment & Natural Resources Office (External Services) 186
1. Request for Environmental Impact Assessment Service Information
Office or Division: PG-Environment and Natural Resources Classification: Complex Type of Transaction:
G2G
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Present Letter Request for Environment Impact Assessment
Receive, acknowledge and record the submitted request
None 5 Minutes Sofia M. Barola
Forward to the Department Head None 1 Minute Rolando S. Josue Designate/Delegate to
concerned person for availability and action
None 5 Minutes Arlyn S. Jarabe Maria Fe L. Laceda
2. Eco Tourism Development Assistance Service Information
Office or Division: PG-Environment and Natural Resources Classification: Highly Technical Application Type of Transaction:
G2G
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Present Letter Request for assistance
Receive, acknowledge and record the submitted request
None 5 Minutes Sofia M. Barola
Referred/forwarded letter to Dept Head
None 1 Minute Rolando S. Josue
Designate/Delegate to concerned person for availability and action
None 3 Minutes Rolando S. Josue Dante L. De Luna Jiney R. Rojo
PG-Environment & Natural Resources Office (External Services) 187
3. Request for Resource Person on Environment and Solid Waste Management Protection Service Information
Office or Division: PG-Environment and Natural Resources Classification: Highly Technical Application Type of Transaction:
G2G
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE
Present Letter Request for Resource Person
Receive, acknowledge and record the submitted request
None 5 Minutes Sofia M. Barola
Referred/Forwarded letter to Dept. Head
None 1 Minute Rolando S. Josue
Designate/Delegate to concerned person for availability and action
None 5 Minutes Rolando S. Josue Arlyn S. Jarabe
4. Other Infra and Enterprise Requiring Social and Environment Impact Assessment Service Information
Office or Division: PG-Environment and Natural resources Classification: Highly Technical Application Type of Transaction:
G2G
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Present Letter Request for Social and Environment Assessment
Receive, acknowledge and record the submitted request
None 5 Minutes Sofia Barola
Referred/forwarded letter to Dept Head
None 1 Minute Rolando S. Josue
Designate/Delegate to concerned person for availability and action
None 5 Minutes Rolando S. Josue Arlyn S. Jarabe
PG-Environment & Natural Resources Office (Internal Services) 188
PG – ENVIRONMENT & NATURAL RESOURCES OFFICE (Internal Services)
PG-Environment & Natural Resources Office (Internal Services) 189
1. Documents/Communications Service Information: Receive incoming documents/communications for action and compliance
Office or Division: PG-Environment and Natural Resources Classification: Simple Type of Transaction:
G2G
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Present Letter/Memos and other communications
Receive/Acknowledge and record the submitted requests
None 1 Minute Sofia M. Barola
Referred/Forwarded to Dept Head or any other staff
None 5 Minutes Rolando S. Josue
2. Payroll/Certification of Different Offices (for Bonus) Service Information: Receive payroll certification for verification and signature of PMT Head
Office or Division: PG-Environment and Natural Resources Classification: Simple Type of Transaction:
G2G
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID PROCESSING
TIME PERSON RESPONSIBLE Present payroll/certification Receive payroll/certification None 1 Minute Sofia M. Barola
Referred/forwarded to Dept Head for verification and signature
None 5 Minutes Rolando S. Josue
T O T A L 6 Minutes
PG-Environment & Natural Resources Office (Internal Services) 190
3. IPCR/OPCR of Different Offices for verification and signature Service Information: Receive IPCR/OPCR of different offices for verification signature of PMT Head
Office or Division: PG-Environment and Natural Resources Classification: Simple Type of Transaction:
G2G
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Receive IPCR/OPCR None 5 Minutes Sofia Barola Referred/Forwarded to Dept
Head for verification and signature
None 2 Minutes Rolando S. Josue
T O T AL 7 Minutes
Provincial Disaster Risk Reduction Management Office (External Services) 191
Provincial Disaster Risk Reduction Management Office (External Services)
Provincial Disaster Risk Reduction Management Office (External Services) 192
1. Issuance of Certified Copy of Documents (Minutes of Council Meetings and Other Records) Service Information
Office or Division: PDRRMO – Administrative and Training Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request (1 Original) CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE 1. Presentation of
written request Receive, acknowledge and records the request Present the request to the PDRRMO for approval Research & produce the requested documents
None 5 Minutes ** 5 Minutes ** *25 Minutes
Staff Jose Rino P. Labay OIC-PDRRMO Jay Montiano Admin Asst.
2. Acknowledgement/Receipt of Information
Inform requester if the requested copy of document is available
None 2 Minutes Staff
3. Receive the copy of requested documents
Issue/Hand in the copy of requested documents End of Transaction
None 2 Minutes Staff
Provincial Disaster Risk Reduction Management Office (External Services) 193
2. Provision of Technical Assistance to Conduct Training on (DRRM) Service Information: Facilitate DRRM Orientation specifically on: (1) hazards and risk management; (2) functionality of early warning instruments installed in the
province; (3) basic weather forecasting and other related trainings; (4) Municipal DRRM planning workshops; (5) barangay DRRM planning workshops; (6) contingency planning workshop; and (7) incident command system trainings.
Office or Division: PDRRMO Classification: Simple Type of Transaction:
G2C, G2G
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request for Training (1 Original) CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE 1. Submit Letter Request for
Training (Ideally 1 month before the conduct of the activity)
• In person • Via E-mail
Receives letter request in person Receives letter request via email
None
5 Minutes Immediately
Staff
2. Receives approval of the Request for Training
PDRRMO approves Request for Training Provides logistical and administrative requirements
None
15 Days
Jose Rino P. Labay OIC-PDRRMO Jay M. Montiano Admin Asst. Sheila Marie S. Chua Research Planning Officer
3. Prepares Logistical and Administrative requirements for the conduct of training
Undertakes coordination for the request None 15 Days Jay M. Montiano Admin Asst.
4. Receives the training Implements/Conduct training None Depends upon the training conducted
Jay M. Montiano Admin Asst. Sheila Marie S. Chua Research & Planning Officer
Provincial Disaster Risk Reduction Management Office (External Services) 194
5. Submits after training report with certificates for signature of the PDRRMO and PDRRMC Chairperson
Receives after training report Endorses after training report and certificates to the Office of the Governor Provides signed certificates to the client
None 14 Days Jay M. Montiano LDRRM Asst.
Sheila Marie S. Chua Research & Planning Officer
6. Receives the Certificate of Trainings signed by the PDRRMO and the Governor
End of transaction None
3. Provision of Assistance to Fire Victims Service Information: Provide assistance to the fire victims
Office or Division: PDRRMO-Administrative Division Classification: Simple Type of Transaction:
G2C
Who may avail: Fire Victims CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certification from Punong Barangay, BFP and MDRRMO LDRRMF Utilization Report from barangay and MDRRMO
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
1. Submit Letter Request to the Office of the Governor or PDRRMO
Receives/records and forward pertinent documents to PDRRMO Evaluate and validates the completeness of the documents Reviews and check the documents if complete
None 2 Minutes 2 Minutes 2 Minutes
Staff/Admin Staff/Admin Staff/Admin
Provincial Disaster Risk Reduction Management Office (External Services) 195
Approval of the PDRRMO in releasing the available (supplies) assistance to the client
None 5 Minutes Jose Rino P. Labay OIC-PDRRMO
Prepares endorsement letters None 2 Minutes Jay M. Montiano Admin Asst.
2. Signature of Client who availed the assistance
Releasing
End of Transaction
None 10 Minutes Jay M. Montiano Admin Asst.
4. Provision of Financial Assistance to Victims of Typhoons, landslide and other Disaster related incidents.
Service Information: Provide assistance to the victims of typhoons, landslides and other disaster related incidents
Office or Division: PDRRMO – Administrative Division Classification: Simple Type of Transaction:
G2C
Who may avail: Victims of Typhoons, Landslide and other disaster related incidents CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certification from Punong Barangay Damaged Report from MDRRMO LDRRMF Utilization Report from MDRRMO
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
1. Submit Letter Request to the Office of the Governor or PDRRMO
Receives/records and forward pertinent documents to the PDRRMO Evaluate and validates the completeness of the documents Review and check the documents if complete
None 2 Minutes 2 Minutes 2 Minutes
Staff
Staff/Admin
Staff/Admin
Provincial Disaster Risk Reduction Management Office (External Services) 196
Approval of the PDRRMO in releasing the available (supplies) assistance to the client
None 2 Minutes Jose Rino P. Labay OIC-PDRRMO
Prepare endorsement letter None 2 Minutes Jay M. Montiano Admin Asst.
2. Signature of Client who availed the assistance
Releasing End of Transaction
None 10 Minutes Jay M. Montiano Admin Asst.
5. Request for Funding of Programs and Activities Service Information
Office or Division: PDRRMO – Administrative and Planning Classification: Simple Type of Transaction:
G2G
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Infrastructure Project: - POW - DED - Tech Spec - PR
- Ob-R
PEO
2. Non Infrastructure - Activity Design - PR - Ob-R - ABC - PPMP
Requesting Office/Department
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Request for funding of Projects, Programs and Activities approved by the
Receives and records the request None 1 Minute Staff/Admin
Provincial Disaster Risk Reduction Management Office (External Services) 197
PDRRMC based on RA 10121
Checks the documents for funding source
None 15 Minutes Sheila Marie S. Chua Research & Planning
For approval of PDRRMO Infrastructure (including site validation) Non Infrastructure
None
1 day
20 Minutes
Jose Rino P. Labay OIC-PDRRMO
Releasing to the requesting office End of Transaction
None 5 Minutes Staff/Admin
Provincial Engineer’s Office (External Services) 198
Provincial Engineer’s Office (External Services)
Provincial Engineer’s Office (External Services) 199
1. Application for Permit to Excavate Service Information
Office or Division: Provincial Engineer’s Office Classification: Simple Type of Transaction:
G2C/G2G
Who may avail: LGUs (Municipal & Barangay), Business and Private clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Log-in to Visitor’s Logbook Assist the Client 1 Minute Ms. Rosalisa S. De Belen 2. Submit the following:
Barangay Clearance/Authority to Dig Written Request to Excavate Reason to Excavate Guarantee that the Provincial Road will be restored to its original state Guarantee that it will not affect the traffic in the area Locational Map showing the Provincial Road that will be excavated
Evaluate the submitted documents
10 Minutes
Mr. Rowel E. Opis
3. Pay Guarantee/Deposit Fee at the PTO
Php 1,000.00
4. Present OR of payment for Deposit Slip
Inspection of the area that will be affected
Area Engineer
Approval of Request Engr. Rodil O. Leal Inspection during
excavation Area Engineer
Inspection after the excavation/restoratio
Area Engineer
Provincial Engineer’s Office (External Services) 200
n of Provincial Road Submission of
Inspection Report Area Engineer
Receive refund of the Guarantee/Deposit fee
Refund of the Guarantee Deposit fee to the client
PTO
2. Application for Heavy Equipment Rental Service Information
Office or Division: Provincial Engineer’s Office Classification: Simple Type of Transaction:
G2C, G2G, G2B
Who may avail: LGUs (Municipal, Barangay) Private Citizens, Business CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING
TIME PERSON RESPONSIBLE 1. Log-in to the Visitor’s Logbook Assist the Client 1 Minute Ms. Rosalisa S. De Belen 2. Submit the following:
Written Request/Application for Equipment Rental with the following information:
Ø Estimation of rental Fees
Evaluate the submitted documents
Engr. Ruben M. Loto
Refer for approval to the Governor’s Office
3. Payment of necessary rental fees at the PTO
Scheduling of equipment rented
Depends on the kind of equipment
and duration of work
Engr. Edelito M.Mercene
Transportation of equipment rented from capitol to site Escorting of equipment
Motorpool
Provincial Engineer’s Office (External Services) 201
Inspection during the operation of equipment
Engr. Alex Robles
Giving notice that the hour of rental lapsed
Engr. Alex Robles
Transportation of equipment rented from site to capitol
Engr. Robles
Inspection of equipment after rental if:
a. Approval that the equipment rented is in running condition
b. The equipment rented is not in running and need to be repaired
c. Giving notice to the rentor of the cost of repair for the rented equipment
Motorpool
Provincial Agriculture’s Office (External Services) 202
Provincial Agriculture’s Office (External Services)
Provincial Agriculture’s Office (External Services) 203
1. Public Assistance/Information Service Information
Office or Division: Provincial Agriculture Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Interview the clientle/farmer CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Approach the Agricultural Staff, sign-in the logbook
Interview the clientele/farmer None 3 Minutes Lilian R. Ramiro
Fill-up request form Call the attention of program coordinator(s) or personnel concerned
3 Minutes Lilian R. Ramiro
Approach the Agricultural Staff, sign in the logbook
Interview the clientele farmer 3 Minutes Lilian R. Ramiro
2. Crop Product Services Service Information: Extension Services
Office or Division: Provincial Agriculture Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID PROCESSING
TIME PERSON RESPONSIBLE Talk to the Program Coordinator(s)/Other Personnel concerned
Discuss to the farmer/clientele re: farm situation/other agricultural related concerns
None
10 Minutes
Edwin A. Abania Anita M. Landoy Marvin P. Recalde Marina L. Mabango Ma. Elvira L. Manuba Charry R. Malco
Provincial Agriculture’s Office (External Services) 204
Set Schedule with the concerned personnel for site validation
Finalize the schedule and prepare Travel Order (T.O) for site validation
5 Minutes Edwin A. Abania Anita M. Landoy Marvin P. Recalde Marina L. Mabango Ma. Elvira L. Manuba Charry R. Malco
Consult the Agriculture staff on:
a. Farm related issues/concerns
b. Farm problems c. Recommended
crops to be planted
Provide technical recommendations on farm related issues/concerns or any farm problem
1 Day Agri Technicians/Technologist
3. Crop Production Services Service Information: Distribution of Seeds/Planting Materials
Office or Division: Provincial Agriculture Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Request for Planting materials
Distribute seeds/planting materials
None 1 Day Agricultural Technicians Plant Nursery Employees
Provincial Agriculture’s Office (External Services) 205
4. Integrated Plant Pest & Diseases Management Service Information: Plant Pest & Diseases Prevention and Control Services
Office or Division: Provincial Agriculture Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Talk to the Program Coordinators and other Technical Persons concerned
Discuss to the farmer/ clientele re: farm situations set-up and other agricultural concerns
None 10 Minutes Edwin A. Abana Anita M. Landoy Marvin Recalde/ Agricultural Technician deployed per municipality
Set schedule with concerned personnel for site validation
Finalize schedule and prepare travel order (T.O) for site validation
None 5 Minutes Extension Workers per municipality
Request for Technical Assistance thru site-field visit & inspection
Visit/Inspect the site with the farmer/clientele
None 1 Hour (depends on the distance of the site)
Extension Workers per municipality
Consult the Agriculture Staff regarding the recommended pest control & management system.
Provide recommendations on what specific integrated pest management control is needed
None 30 Minutes Extension Workers per municipality
Provincial Agriculture’s Office (External Services) 206
5. Soil Testing & Analysis Services Service Information:
Office or Division: Provincial Agriculture Office Classification: Simple Type of Transaction: G2C Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Set schedule for collection of soil sample/air drying of soil samples
Brief the client on proper soil sample, collection and air drying of soil samples
None Until the soil becomes dry
Elvira L. Manuba Sherry L. Dee Marciano
Submit soil samples to concerned personnel
Conduct of soil analysis using STK (Soil Test Kit)
None 2 days Elvira L. Manuba Sherry L. Dee Marciano
Follow-up result of soil analysis Releasing of result of analysis None 30 Minutes upon request
Elvira L. Manuba Sherry L. Dee Marciano
6. Fishery Services Service Information: Fishery Law Enforcement
Office or Division: Provincial Agriculture Office Classification: Simple Type of Transaction: G2C Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Talk to the Program Coordinator Interview the client re: illegal fishing
None 10 Minutes Romeo G. Pangilinan
Submit fish specimen for examination and or preservation
Conduct on the spot examination whether fish is caught by explosives, poison or not
None 30 Minutes Romeo G. Pangilinan
Report the occurrence of illegal fishing activity in coordination with other fishery law enforcement
Verify report and if found true, shall take the necessary actions (coordination, formation)
None Within 2 days depending on the kind of activity that is transpiring if
the report is negative within 2 hours
Romeo G. Pangilinan
Provincial Agriculture’s Office (External Services) 207
7. Fishery Services Service Information: Fishpond Management Operation
Office or Division: Provincial Agriculture Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Request for Technical Assistance on fishpond management/operation
Conduct site visitation and provide technical recommendations
None 1 Day Romeo G. Pangilinan Armando V. Garcia
T O T A L 1 Day
8. Fishery Services Service Information: Fingerlings Dispersal
Office or Division: Provincial Agriculture Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Request for Tilapia/ Bangus Fingerlings
Conduct site validation prior to fingerlings distribution
None 1 Day Romeo G. Pangilinan Armando V. Garcia
T O T A L 1 Day
Provincial Agriculture’s Office (External Services) 208
9. Loan Assistance Services Service Information: PGM - LAV
Office or Division: Provincial Agriculture Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Talk to the Program Coordinator regarding loan assistance
Preliminary interview to client/applicant Give & explain the application form and other requirements
None 15 Minutes Marlet L. Jusayan Gina M. Vargas Jasmin L. Jimena
Submit Application Check the requirements in the accomplished form
None 5 Minutes Jasmin L. Jimena Gina M. Vargas Marlet L. Jusayan
Set schedule for project evaluation
Finalize schedule of project visitation
None 30 Minutes Marlet L. Jusayan and assigned AEWs
Guide the Extension Worker for the site during field visit
Evaluate the Project (On-Site) None 30 Minutes Technicians involved per municipality
Submit loan documents Advise the borrowers on the loan status
None 1 Hour per application
Jasmin L. Jimena Gina M. Vargas Marlet L. Jusayan
Follow-up application Advise the borrowers on loan status None 1 Hour per application
Jasmin L. Jimena Gina M. Vargas Marlet L. Jusayan
Provincial Agriculture’s Office (External Services) 209
10. Farm Machineries and Post-Harvest Facility Services Service Information: Tractor Operation Services
Office or Division: Provincial Agriculture Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Talk to the Tractor Operation Coordinator
Interview the farmer: Farm Situation
10 Minutes Alvin P. Rivadeniera
Set the area for validation Finalize schedule site validation 10 Minutes Alvin P. Rivadeniera Ambrocio F. real III
Guide the tractor operator to the site for field inspection
Visit the site with client and determine the actual area of the field
1 hour depending on the distance
Alvin P. Rivadeniera
Billing/Payment Issue statement of account for payment to PTO
Php 1,500/ha Crisanta Olano
Prepare the area for plowing Plowing/Harrowing 8-12 hrs/ha Alvin P. Rivadeniera Francis Rommel R. Melendez Roysen Olpot Raymund B. Custudio
11. Farm Machineries and Post-Harvest Facility Services Service Information: Husking/Milling Services
Office or Division: Provincial Agriculture Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE Talk to the Operator Interview the farmer None 10 Minutes Benito J. Pereda
Provincial Agriculture’s Office (External Services) 210
Arrange schedule for de-husking/milling
Finalize schedule of de-husking/milling
None 10 Minutes Crisanta Olano
Set-up De-husking/Milling activities
De-husking/Milling Operation None 30 Minute/sack Benito J. Pereda
T O T A L 50 Minutes
12. Provincial Tourism and Agricultural Development Center (PTADC) Service Information: Training Services Homestay
Office or Division: Provincial Agriculture Office Classification: Simple Type of Transaction: G2C Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Approach Guard on Duty for inquiry and sign visitor’s logbook
Assist walk-in client and call the attention of the training staff
None 3 Minutes Guard on Duty
Talk to Training Staff Interview clients on training details for booking and reservation
None 10 Minutes Benedicto L. Archihon Charry R. Malco
Posting of Training schedule/homestay
Confirmation of Reservation None 3 Days after inquiry Benedicto L. Archihon Charry R. Malco
Training Proper/Homestay Assist facilitator/Training staff for: Housekeeping (Monitor the Cleanliness of training hall and comfort rooms)
Maintenance (water & Electricity) Maintenance (Dormitory, Guest House & Mess Hall)
Whole training duration Rodney H. Malco Thelma D. Ebreo Tiffany M. Collantes Valerie Ann Buan
Provincial Agriculture’s Office (External Services) 211
Billing Payment Prepare Statement of Account for payment to clients & to PTO
3 Minutes Charry R. Malco
Collection of Payment
Issuance of Official Receipt 10 Minutes Charry R. Malco & PTO Personnel
13. Provincial Tourism and Agricultural Development Center (PTADC) Service Information: Tractor Operation Services
Office or Division: Provincial Agriculture Office Classification: Simple Type of Transaction: G2C Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Approach Guard on Duty for inquiry and sign Visitor’s Logbook
Assist the Walk-in Client and call the attention of PTADC employee concerned
None 6 Minutes Guard on Duty
Talk to PTADC staff Interview the Farmers/Clients None 10 Minutes Benedicto L. Archihon Charry L. Malco
Area Validation Call the attention of the employee assigned in the tractor operation
None 2 Hours/client Porfirio G. Garcia
Talk to the Tractor Coordinator/Operator
Prepare and request for travel order for site visitation
None 10 Minutes Porfirio G. Garcia
Schedule of Travel Order Prepare and request for travel order for site visitation
None 5 Minutes Porfirio R. Garcia
Site Visitation Visit the site with clients and measure the actual area of the field
None 2 Hours depending on the distance)
Ambrocio Real
Land Preparation Plowing/Harrowing None 8-12 hours Porfirio Garcia Billing Payment Issuance of Statement of Account
for payment to PTO Furnish copy of billing statement to Provincial Agriculture Office
Php 1,500/ha 10 Minutes Charry R. Malco
Provincial Health Office (External Services) 213
1. National Tuberculosis Control Program Service Information: Quarterly External Quality Assurance of TB Microscopy Laboratories
Office or Division: Provincial Health Office Classification: Simple-Complex Type of Transaction: G2C Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Sputum Patients
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
RHU Medical Technologist brings Patient sputum specimen for examination/validation
Receives and records sputum slides for validation PHO Medical Technologist (Validator) checks slides
1 Minute
1 Minute
Michelle M. Festin Medical Technologist II
PHO Medical Technologist performs slide validation
15 Minutes/slide Michelle M. Festin Medical Technologist II
PHO Medical Technologist files slides and necessary documents
1 Day Michelle M. Festin Medical Technologist II
T O T A L 1 Day & 17 Minutes
2. Leprosy Control Program Service Information: Allocate and Distribute Leprosy Drugs and Supply per Request of Health Facility
Office or Division: Provincial Health Office Classification: Simple Type of Transaction:
G2C
Who may avail: RHU Health facilities CHECKLIST OF REQUIREMENTS WHERE TO SECURE
RHU Request Request form RHU Concerned
Provincial Health Office (External Services) 214
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
RHU Nurse send message requesting Leprosy Drugs for new case detected
Receives message request from Nurse of concerned RHU for Leprosy Drugs for new case detected
1 Minute
The Program Coordinator prepares the available drugs
1 Minute Chona S. Larrosa
The Program Coordinator will prepare the RIS
1 Minute
RHU Nurse/Representative will sign the RIS (2 copies)
The Program Coordinator will keep the file copy of the RIS
1 Minute 1 Minute
3. Environmental Health Service Bacteriological Water Analysis Service Information: Request for water Analysis
Office or Division: Provincial Health Office Classification: Complex Type of Transaction:
G2C, G2G
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request for Water Analysis Concerned Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit Request for Water Analysis to the Provincial Health Officer II
Receives and accept request for Water Analysis
10 Minutes Dr. Gerardo O. Caballes Provincial Health Officer
PHO II issues Internal Memo to Engr. Maling, Engr. Laylay, M. Montaron, M. Loto to coordinate with MHO concerned in response to the request
8 Hours
Dr. Caballes EHS Team
Provincial Health Office (External Services) 215
The Environmental Health Services (EHS) Team will collect water samples at the requested site
4 Hours Engr. Joel J. Maling Engr. Michael M. Laylay Maricar M. Loto EHS Team
Fill-up forms for water analysis/labeling of water samples
30 Minutes Maricar M. Loto
Incubation of water samples 18 Hours Maricar M. Loto Reading and Recording of water testing
results 30 Minutes Maricar M. Loto
Negative Reading of Water Source will continue monitoring based or frequency; Positive Reading of Water Source will be treated using chlorine and repeat sampling by Rural sanitation Inspector after CHLORINATION
24 Hours Rural Sanitation Inspector
Negative Reading of Water Source will continue monitoring based or frequency; If still positive reading, technical assistance will be provided by the Environmental Health Service Team of the Provincial Health Office
24 Hours Engr. Joel Maling Engr. Michael Laylay Marisol Montaron Maricar M. Loto
Provincial Health Office (External Services) 216
4. Maternal and Child Health Care & Allocation of family Planning Commodities Service Information
Office or Division: Provincial Health Office Classification: Simple Type of Transaction:
G2C, G2G
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
MNCHN/Family Planning Commodities Inventory Request Form Municipal Health Office Concerned
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Municipal Health Offices submit MNCHN/Family planning commodities inventory and request form to PHO MNCHN/FP Coordinator
Provincial Maternal and Child Health Care and Family Planning Program Coordinator receives inventory and request form and allocate logistics and commodities to requesting Municipal Health Offices and facilities
1 Minute
Provincial Maternal and Child Care and Family Planning Program Coordinator prepares MNCHN/family Planning logistics and commodities for the requesting facility
10 Minutes
The requesting facility signs the receiving copy for the MNCHN/family Planning Logistics commodities received from the Provincial Maternal and Child Health Care and family Planning Program Coordinator
1 Minute
Provincial Health Office (External Services) 217
5. Nutrition Program Service Information: Allocation and distribution of Vitamin A Capsules, Albendazole Tablets, RUTF/RUSF, FESO4+ Folic Vitamins to the: 8RHUs, 6
Nutrition Offices & 3 Hospitals
Office or Division: Provincial Health Office Classification: Simple Type of Transaction:
G2C, G2G
Who may avail: RHUs, Nutrition Offices & Hospitals CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request for Allocation & Supplies Concerned RHUs, Nutrition Offices and Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Submit RIS to Program Coordinator
The Program Coordinator receive the RIS and prepare the allocation and distribution of Vitamin A capsules, Albendazole, RUSF/RUTF, Vitamins requested
33 Minutes
Return RIS to Nutritionist
2 Minutes Ma. Lina S. Marte Nutritionist Dietitian II
The Nutritionist Dietician will sign and return RIS
2 Minutes
Provincial Health Office (External Services) 218
6. Allocation of IECs to Municipal Health Offices/Health Facilities Service Information: The Provincial HEPO allocates IECs to different municipal health offices/health facilities
Office or Division: Provincial Health Office Classification: Simple Type of Transaction:
G2G
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
The Provincial HEPO allocates IECs to different municipal health offices/health facilities
5 Minutes
HEPO prepares IEC materials to be distributed to Municipal Health Offices
Provincial HEP distributes IECs, logistics and commodities for municipal health offices/health facilities
5 Minutes
The requesting facility representatives signs the receiving copy of the IECs, logistics/commodities received from the Provincial HEPO
1 Minute
T O T A L 11 Minutes
Provincial Health Office (External Services) 219
7. Disease Surveillance Service Information: Allocation and Distribution of Supplies as per request of the Disease Reporting Unit
Office or Division: Provincial Health Office Classification: Simple Type of Transaction: G2C, G2G Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Disease Reporting Unit sends message request via txt messaging or phone call to the Disease Surveillance Coordinator
Disease Surveillance Coordinator receives message request from the Disease Reporting Unit and allocate supplies for distribution
Provincial Epidemiology and Surveillance Office prepares available supplies
2 Minutes Michelle M. Festin Medical Technologist II
PESU fills-out Requisition Issue Slip (RIS) 2 Minutes PESU issues supplies and lets DSC or
representative sign the RIS 2 Minutes
PESU files the RIS 1 Minute Receiving of specimens for transport to
referral laboratory for confirmatory testing
Disease Surveillance Coordinator informs PESU thru messenger, txt msg or phone call
DSC or representative brings the specimen/s at PHO/PESU
Michelle M. Festin Medical Technologist II
PESU checks the specimen quality and documents needed
2 Minutes
PESU receives specimen and observes proper storage of samples
1 Minute
PESU files documents attached with the specimen
1 Minute
PESU coordinates with PDOHO to schedule transport of specimens to referral laboratory
1 Minute
T O T A L 12 Minutes
Provincial Health Office (External Services) 220
8. HIV Screening Service Information: HIV screening of clients as per request by concerned health facility
Office or Division: Provincial Health Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID PROCESSING
TIME PERSON RESPONSIBLE RHU Nurse sends request thru txt message or phone call
Receives message request and Medical Technologist schedules HIV screening
1 Minute
RHU Nurse confirms schedule with Medical Technologist
Medical technologist prepares needed supplies and materials for HIV screening
4 Minutes Michelle M. Festin Medical Technologist II
Medical Technologist conduct HIV Screening on the assigned schedule
3 Hours
3 Hours & 5 Minutes
9. National Voluntary Blood Services Program Service Information: Ensure adequate supply of safe blood in the province through Mass Blood Donation
Office or Division: Provincial Health Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO
BE PAID PROCESSING
TIME PERSON RESPONSIBLE Coordinate with NGOs, GOs and POs providing
support to the NVBSP 1 day Corazon N. Josue
Program Coordinator Michelle M. Festin Medical Technologist II
Provincial Health Office (External Services) 221
Request for schedule of Mass Blood Donation 10 Minutes Corazon N. Josue Program Coordinator Michelle M. Festin Medical Technologist II
Prepare communications to LCEs, Chief of Office to request manpower (phlebotomist, medtech, doctors & support staffs)
5 Minutes Corazon N. Josue Program Coordinator Michelle M. Festin Medical Technologist II
Coordinate with Marinduque Provincial Hospital Laboratory for manpower/supplies, etc.
5 Minutes Corazon N. Josue Program Coordinator Michelle M. Festin Medical Technologist II
Prepare other logistics required (meals & snacks, etc.)
20 Minutes Corazon N. Josue Program Coordinator Michelle M. Festin Medical Technologist II
Actual Mass Blood Letting 4 Hours
PHO, MPH, Marinduque Blood Council & LGU Partners
T O T A L 1 Day, 4 Hours & 40 Minutes
10. Dental Health Program Service Information: Assessment and Provision of Oral/Dental Health Care Services to the Public. Some Dentist and Dental Aides of the PHO are
detailed at the Rural Health Units and Manpower are pooled during Regular Community Outreach (Dental Care on Wheels) Office or Division: Provincial Health Unit Classification: Simple Type of Transaction: G2C Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Conduct assessment of Oral Health Care Needs of various community targeted
Corazon N. Josue Dentist III Ghlizelle M. Malilay Other Public Health Dentist
Provincial Health Office (External Services) 222
Scheduling Corazon N. Josue Dentist III
Preparation of necessary communications Ø To the PHO – LCEs – Governor for
approval Ø To the Brgy Chairman and school head
Corazon N. Josue Dentist III
Preparation of supplies, materials and other logistics Corazon N. Josue Omar Grimaldo
Conduct actual Oral Health Care Services All Public Health Dental Personnel conducts:
Ø Interview Ø Oral examination Ø Oral health education lecture Ø Treatment provision Ø Post treatment instruction
All Public Health Dental Personnel
11. National TB Control Program Service Information: Allocation and Distribution of TB Drugs as ordered (personal/phone/text message) by the TB-DOTS facility
Office or Division: Provincial Health Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING
TIME PERSON RESPONSIBLE TB Nurse sends request/order for TB Drugs needed by TB-DOTS; and sputum cup and other logistics for TB-DOTS laboratory
1. Al Paul Jhon Janda – Boac 1 2. Cesara L. Togado – Boac II 3. Krisha Sevilla – Buenavista 4. Ma. Alilie Judith T. Salva – Gasan 5. Imelda L. Rey – Mogpog 6. Rachelle Almonte – Sta Cruz I
Provincial Health Office (External Services) 223
7. Cris Quimora – Sta Cruz II 8. Jess T. Briones - Torrijos
The Program Coordinator will prepare the available TB Drugs and logistics allocated for the TB-DOTs facility
10 Minutes Chona S. Larrosa NTP Nurse Program Coordinator
Program Coordinator will prepare the RIS 2 Minutes The authorized person or staff will sign 2 copies of
RIS 1Minute TB Nurse/and or authorized person to
receive the TB Drugs T O T A L 13 Minutes
12. Rabies Prevention and Control Program Service Information: Allocation and Distribution of Rabies Vaccine to two (2) Animal Bite & Treatment Center, the Marinduque Provincial Hospital
ABTC and Torrijos ABTC Office or Division: Provincial Health Office Classification: Simple Type of Transaction: G2C Who may avail: All Client
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Coordinate with the ABTC Nurse about the submission of Quarterly Report prior to allocation and distribution of Rabies Vaccine for the ensuing quarter
Ms. Lorelie Maano MPH ABTC Jess T. Brioness Torrijos ABTC
The Program Coordinator prepares the vaccine allocated for the ABTC
10 Minutes Chona S. Larrosa Rabies Program Nurse Coordinator, PHO
The Program Coordinator prepares the Requisition Issue Slip (RIS)
1 Minute Chona S. Larrosa
The authorized staff signs the RIS ABTC Nurse /and or Authorized Representative
The Program Coordinator keeps the file copy of the RIS
2 Minutes
T O T A L 13 Minutes
Provincial Health Office (External Services) 224
13. Vector Borne Disease Control Program Service Information: Monitoring of Increase Mosquito Larvae Index and Clustering of VBD Cases, over Threshold Unit and Isolated Cases.
Office or Division: Provincial Health Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE A. Increase Mosquito Larvae Index,
Clustering of VBD Cases, Over Threshold Unit
Ø Report of VBD Cases from RHU
Ø Surveillance of Cases (RHU) Ø Search & Destroy (RHU) Ø Info dissemination Ø Larvaciding (PHO) Ø Misting Operations (PHO)
B. Isolated Cases Ø Report of VBD Case thru RHU Ø Surveillance of Cases (RHU) Ø Search & Destroy (RHU) Ø Info dissemination Ø Larvaciding (PHO)
Provincial Health Office (External Services) 225
14. Immunization Program Service Information: Allocation and distribution of vaccines and other vaccinations to Rural Health Units and Hospitals.
Office or Division: Provincial Health Office Classification: Simple Type of Transaction:
G2C, G2G
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit the Vaccine and Logistics Request to the Program Coordinator
Receives Vaccine and Logistics request 1 Minute
The Program Coordinator prepare the number of Logistics Requested and checks the Vaccine Vial Monitor (VVM) to know if the vaccines have been exposed to extreme temperatures
10 Minutes
The Program Coordinator places all the requested vaccines in a cold box, observe proper cold chain management from PHO to RHUs and Hospitals
5 Minutes
Receives the vaccines and sign in the logbook provided
Issues/releases the requested vaccines to the requesting party
10 Minutes
Provincial Health Office (External Services) 227
1. Administrative Services Service Information: Receives, records and processes written letter requests for the desired services
Office or Division: Provincial Health Office Classification: Simple Type of Transaction:
G2C
Who may avail: All Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit written letter request for the desired services
Receive and record the written letter request for the desired services
Forward the written letter request to the PHO-SAO to properly hand-in the letter request to the Provincial Health Officer II for approval/referral to concerned coordinators
5 Minutes
The Provincial Health Officer II make recommendations/instruct the concerned coordinators depending on the nature of the request for immediate action
10 Minutes
T O T A L 15 Minutes
Marinduque Provincial Hospital (External Services) 228
Marinduque Provincial Hospital (External Services)
Marinduque Provincial Hospital (External Services) 229
1. Emergency Services Service Information:
Office or Division: Marinduque Provincial Hospital Classification: Simple Type of Transaction:
G2C
Who may avail: All Patient CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Assess Patient ER Nurse Examines Patient Physician on Duty Disposition of Patient Physician on Duty End of Transaction
2. In-Patient Discharge Service Information
Office or Division: Marinduque Provincial Hospital Classification: Simple Type of Transaction: G2C, G2G Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Clearance and Discharge slip Hospital
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Fills out PHILHEALTH form (for PHILHEALTH MEMBERS)
Billing Billing Clerk Payment of Bills Secure clearance and surrenders discharge slip
Guard on Duty
Marinduque Provincial Hospital (External Services) 230
3. OPD Patients (New Patients) Service Information
Office or Division: Marinduque Provincial Hospital Classification: Simple Type of Transaction:
G2C
Who may avail: All patients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Laboratory Request Prescription
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Register Initial Assessment OPD Nurse Nursing Attendant
Consultation OPD Physician Billing and Payment Billing Clerk/cashier Proceed to:
A. Laboratory B. Pharmacy C. Radiology
Medical Technologist Pharmacist Radiologic Technologist
Note: For Medical, Medico-legal, live birth and Death Certificate, please proceed to Medical Records Section
4. OPD Patients (Old Patients) Service Information
Office or Division: Marinduque Provincial Hospital Classification: Simple Type of Transaction:
G2C
Who may avail: All Patients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Register Assist OPD Nurse Note: Follow steps 2-5 procedure for new patients
Sta. Cruz District Hospital (External Services) 232
1. Availability of Service of the X-Ray Section Service Information
Office or Division: X-Ray Section Classification: Simple Type of Transaction:
G2C
Who may avail: All patients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Doctor/Physicians request CLIENT STEPS AGENCY ACTIONS FEES TO BE
PAID PROCESSING TIME PERSON RESPONSIBLE
Proceed to Outpatient Room
Interview patient and take vital signs
None 5 Minutes OPD Clerk
Proceed to Doctor’s Room when called
Physical Examination/History Review Fill-up medical Record sheet for reference in preparation of Medical Certificate
None 30 Minutes Medical Officer on Duty
Proceed to Medical Records
Prepare Medical Certificate for signature of Medical Officer Issue Order of Payment
None 5 Minutes Rogelyn R. Ricohermoso Medical Record Clerk
Proceed to Cashier Issue Official receipt Php 75.00
5 Minutes Ma. Norylyn C. Rivamonte Cashier
Proceed to OPD Give Medical Certificate for signature of Medical Officer
5 Minutes OPD Clerk/Medical Officer
T O T A L 50 Minutes
Sta. Cruz District Hospital (External Services) 233
2. Availability of Dental Service Service Information
Office or Division: Dental Section-Sta. Cruz District Hospital Classification: Simple Type of Transaction:
G2C
Who may avail: All patients needing the service CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Proceed to Dental Room Interview patient Retrieve records for old patients Take Vital signs Fill-up Dental record Sheet Oral Examination Render Dental Procedure: a. Tooth Extraction
(Temporary Teeth) anterior
Posterior Tooth Extraction (Permanent Teeth) Anterior Posterior b. Gum Treatment c. Oral Prophylaxis Light Heavy d. Restorative filling Permanent Filling (Glass Ionomer)
(All Fees indicated USER’s Fee included)
125.00
150.00
150.00 175.00
175.00 225.00
60 Minutes 60 Minutes 60 Minutes 60 Minutes 60 Minutes 60 Minutes
Dr. Ligaya R. Ricamata Dentist II
Sta. Cruz District Hospital (External Services) 234
Temporary Filling Light Cure Consultation Prescribe Medicines Provide necessary instructions and prepare order of payment
250.00 100.00
350.00
25.00
60 Minutes 60 Minutes 60 Minutes 60 Minutes 10 Minutes
Proceed to Cashier Issue Official Receipt Five Minutes Ma.Norylyn C. Rivamonte Cashier
3. Issuance of Medical Certificate (For Outpatient) Service Information
Office or Division: Sta Cruz District Hospital Classification: Simple G2C Type of Transaction: Who may avail: All Outpatients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Proceed to Outpatient Room Interview Patients
Take vital signs None Five (5) Minutes Rowena Esplana
Proceed to Doctor’ Room when called
Physical Examination/History Review Fill-up Medical Records Sheet for reference in preparation of Medical Certificate
None Thirty (30) Minutes Medical Officer on Duty
Proceed to Medical records Prepare Medical Certificate for signature of Medical Officer Issue Order of Payment
None Five (5) Minutes Rogelyn R. Ricohermoso Medical Record Clerk
Proceed to Cashier Issue Official Receipt Php 75.00 Five (5) Minutes Ma. Norylyn C. Rivamonte Proceed to OPD Give Medical Certificate for
signature of Medical Officer Five (5) Minutes
Receive Medical Certificate
Sta. Cruz District Hospital (External Services) 235
4. Out-Patient Service Service Information
Office or Division: Sta. Cruz District Hospital Classification: Simple Type of Transaction: G2C Who may avail: All Patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Proceed to Out-Patient Admitting Desk
Interview Patient Take vital signs Visual Acuity Test
Php 75.00 plus Php 25.00 User’s Fee
Ten (10) Minutes Rowena M. Esplana
Proceed to Examination Review history & Physical Exams Prepare and issue medical certificate
50-60 Minutes Medical Officer on Duty
Go back to admitting desk Issue Order of Payment One (1) Minute Rowena M. Esplana Proceed to Cashier, Pay the Bill and get Official receipt
Issue Official receipt Five (5) Minutes Ma. Norylyn C. Rivamonte Cashier
5. Out-Patient Service Service Information
Office or Division: Sta. Cruz District Hospital Classification: Simple Type of Transaction:
G2C
Who may avail: All Patients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Proceed to Out-Patient Department
Retrieve records for old patient Prepare records for new patient Interview patient Take patients vital signs
Five (5) Minutes OPD Clerk/Nursing Attendant Rowena M. Esplana
Wait to be called and proceed to consultation room
Take history and physical exams Request laboratory exams if necessary Refer to Emergency Room (if with procedure like cyst and excision)
Thirty (30) Minutes except for procedures
Medical Officer on Duty
Return to Clerk for User’s Fee then to Cashier’s Office
Prepare Order of Payment Instruct patient to pay user’s fee at the Cashier’s Office
Php 25.00 User’s Fee Php 25.00
Five (5) Minutes OPD Clerk/Nursing Attendant Ma. Norylyn C. Rivamonte
Sta. Cruz District Hospital (Internal Services) 237
1. Emergency Room Service Service Information:
Office or Division: Sta. Cruz District Hospital Classification: Simple Type of Transaction:
G2C
Who may avail: All Patients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Proceed to Emergency Room
Interview and collect patient’s data. Take vital signs, refer to ROD Assist Doctor and carry-out Doctor’s order Administer Oxygen inhalation Giving of Stat Meds Nebulization process Position Patient, collect data, take vital sign, refer to ROD Assist to prepare procedure to be done like: 1. Dressing-suturing kit 2. Issue Meds presc 3. Give Meds ordered 4. Give instructions (health
teaching) Interview to collect data, vital sign, administer oxygen, call-up ROD Assist ROD by:
a. Issuance of Presc meds,
One (1) Hour
ROD/NOD, Nursing Attendant ROD/ER Nurse/Nursing Attendant
Sta. Cruz District Hospital (Internal Services) 238
give stat meds
b. IVF insertion c. Inform-ward
duties d. Transfer
patient to assigned ward
e. Endorse accordingly
One (1) Hour
ROD, ER Nurse/Nursing Attendant
2. Issuance of Medical Certificate (For Admitted Patient) Service Information:
Office or Division: Sta. Cruz District Hospital Classification: Simple Type of Transaction: G2C Who may avail: All Patient
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Proceed to Medical Records Interview Patient Retrieve Patient’s Chart Prepare Medical Certificate Issue Order of Payment Bring Medical Certificate to Medical Officer for signature
Php 50.00
Php 100.00
Ten (10) Minutes
Five (5) Minutes
Medical Records Rogelyn Ricohermoso Medical Officer on Duty
Proceed to Cashier’s Office Issue Official Receipt Php 75.00 Five (5) Minutes
Ma. Norylyn C. Rivamonte Cashier
Proceed to Medical Records Room & show official receipt
Give duly signed medical certificate
Five (5) Minutes
Rogelyn R. Ricohermoso Medical Records
Sta. Cruz District Hospital (Internal Services) 239
3. Issuance of Medico-Legal Certificate Service Information
Office or Division:
Sta. Cruz District Hospital
Classification: Simple Type of Transaction:
G2C
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Proceed to Emergency Room-Admitting Area
Interview patient Take vital signs
Ten (10) Minutes Nurse/Nursing Attendant on Duty Medical Officer on Duty
Proceed to examination/treatment area
Review history Physical Examination Assess the patient Provide Treatment Issue Order of payment Instruct the Patient to return after 2 days to get the medico-legal certificate
Php 100.00
One (1) Hour Two (2) Minutes
Nurse on Duty
Proceed to Cashier, pay the corresponding bill with official receipt
Issue Official receipt Five (5) Minutes Ma. Norylyn C. Rivamonte Cashier
Receive Medico-Legal Certificate
Prepare, review and issue Medico-legal Certificate
Thirty (30) Minutes Medical Officer on Duty
4. Issuance of Medico-Legal Certificate Service Information
Sta. Cruz District Hospital (Internal Services) 240
Office or Division: Sta. Cruz District Hospital Classification: Simple Type of Transaction:
G2C
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Proceed to Laboratory Receive Laboratory Request Form Issue laboratory charge slip for payment to the cashier Receive laboratory specimen urine, stool for examination Extract blood for examination Prepare and examine different laboratory procedures requested:
A. Urinalysis • Physical Exam • Chemical Exam • Microscope Exam • Pregnancy Test
B. Fecalysis • Physical Exam • Microscope
Exam • Blood Exam 1. Complete Blood count, Hemoglobin & Hematocrit det, white blood cell count & differential count 2. Platelet count-examine actual platelet count of
Php 75.00/100.00
Php 75.00/100.00 Php 90.00/110.00
Php 25.00
Ten (10) Minutes
Two (2) Mins Three (3) Mins.. Fifteen (15) Mins Ten (10) Mins
Two (2) Mins Twenty (20) Mins Thirty (30) Mins
Ten (10) Mins
One (1) Hour
Myra L. Marquez
Remela R. Quizana Arlene Z. Grimaldo
Sta. Cruz District Hospital (Internal Services) 241
patient 3. Hgt – Determine the random value of blood sugar 4. HbSAg – Test performed to detect the presence or absence of Hepatitis B virus 5. Blood Type – Performed to determine the blood type of patients and donors 6. Clotting time – Measure the time it takes per blood to form a solid clot 7. Bleeding Time – Perform to detect bleeding disorder 8. Cross-Matching- Perform before the blood transfusion to determine compatibility between patients & donor’s blood 9. Newborn Screening – Done to detect if the baby has hidden rate metabolic disorders 10.Blood Chemistry – Perform to determine blood sugar, cholesterol, uric acid, blood urea Nitrogen
Php 180.00/200.00 Php 150.00/200.00 Php 30.00/50.00 Php 30.00/50.00 Php 150.00/200.00 Php 160.00/200.00
Ten (10 Mins
Twenty (20) Mins
Thirty (30) Mins One (1) Hour
Thirty (30) Mins
Two (2) Hours
Ten (10) MIns
Ten (10) Mins
Remela R. Quizana Arlene Z. Grimaldo
Sta. Cruz District Hospital (Internal Services) 242
and Creatinine Cleaning of the laboratory glasswares.
Proceed to Cashier, pay the corresponding bill with official receipt
Collect official receipt Releasing of result recorded of examination result done Maintain cleanliness in the laboratory
Five (5) Mins Ma. Norylyn C. Rivamonte
Torrijos Municipal Hospital (External Services) 243
Torrijos Municipal Hospital
(External Services)
1. Out-Patient Services
Torrijos Municipal Hospital (External Services) 244
Service Information
Office or Division: Torrijos Municipal Hospital Classification: Simple Type of Transaction:
G2C
Who may avail: All Patients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Proceed and register to Public Assistance Compliance Desk
Give logbook and assist patient to register
Two (2) Minutes Security Guard on Duty
Pay User’s Fee with corresponding ID
Issue Order Payment Slip
Php 50.00
Senior Citizen – Free
PWD - Free
Five (5) Minutes Bernadeth P. Redogerio LRCC II
Wait for name to be called and proceed to admitting area for assessment (Medical records retrieval, initial history and taking of vital signs)
Assess patient by taking/retrieving medical records, taking of initial history and vital signs
Fifteen (15) Minutes Erlina R. Quinto, RN Nurse II
Proceed to Consultation Area when name is called
Twenty (20) Minutes except for procedure
(cyst excision, I & D, lab exams, etc.)
Physician on Duty
Proceed to laboratory if so warrants
Dependent upon the
kind of lab exam
Dependent on the kind of
lab exam
Liezl P. Ojano Medical Technologist I
Proceed to Cashier, pay the corresponding amount and get official receipt (OR)
Accepts payment and issue OR
Ten (10) Minutes Bernadeth P. Redogerio LRCC II
Go back to consultation area and present OR to get
Receive OR and release laboratory results
Three (3) Minutes Physician on Duty
Torrijos Municipal Hospital (External Services) 245
laboratory results Proceed to admitting desk for discharge instructions
Give instruction/advise prior to discharge of patient. Interprets doctor’s order, explains home medications and gives health teachings
Five (5) Minutes Erlina R. Quinto Nurse II
For patient 5 yrs old & below, go back to admitting desk for the same steps and procedures
One (1) Minute Erlinda R. Quinto Nurse II
2. Laboratory Department – Out Patient Services Service Information Office or Division: Classification: Type of Transaction:
Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Laboratory Request Physician CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Secure Laboratory Request from attending physician
Twenty (20) Minutes
Physician-On-Duty
Submit request form at the laboratory reception area
Receive and evaluates laboratory request form Prepare laboratory charge slip
Dependent on the kind of laboratory examination
Two (2) Minutes Laboratory Aide
Present charge slip and pay the amount and get official receipt (OR)
Accept payment and issue Official Receipt
Five (5) Minutes Bernadeth P. Redogerio LRCC II
Present Official Receipt at the Laboratory
Instruct patient on what to do.
Torrijos Municipal Hospital (External Services) 246
Disposition: a. For Extraction:
Proceed to laboratory Extraction Area for Blood extraction
b. For Submission: Submit Patient sample for urine, stool and other bloody fluids. Fill up and attached sticker label provided by the laboratory
Five (5) Minutes Five (5) Minutes
Liezl P. Ojano Medical Technologist I
Laboratory Aide Liezl P. Ojano Medical Technologist I
Informs patient when and what time they can claim their result
Two (2) Minutes Liezl P. Ojano Medical Technologist I
Claim laboratory result/s at the receiving area and present it to attending physician
Release result of the laboratory examinations and advise patient to see attending physician
Two (2) Minutes Laboratory Aide Liezl P. Ojano Medical technologist I
3. Emergency Room Services Service Information
Torrijos Municipal Hospital (External Services) 247
Office or Division: Torrijos Municipal Hospital Classification: Simple Type of Transaction:
G2C
Who may avail: All patients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Proceed to ER for proper assessment and treatment of illness to include laboratory exams if needed
Assist and assess Patient, take vital signs, records chief complaints and gives emergency measures as per doctor’s order
ER Fee – 50.00 User’s Fee – 50.00 Senior Citizen – Free with ID PWD – Free with ID
Dependent upon the severity of illness
Physician on Duty ER Nurse on Duty Liezl P. Ojano Medical Technologist I
Disposition: a. For admission
b. For transfer to other health facility
c. For discharge
Prepares clinical charts, carries out doctor’s orders, prepares bed and assist patient to ward. Doctor-on-Duty prepares and arranges patient’s referral Prepares clinical charts and sends to billing
Physician on Duty Nurse on Duty Physician on Duty Nurse on Duty
Proceed to Cashier, pay the corresponding bill and get official receipt (OR)
Receive payment and issue OR
Five (5) Minutes Bernadeth P. Redogerio LCRR II
Go back to emergency room Receive OR and release Twenty (20) Minutes Nurse on Duty
Torrijos Municipal Hospital (External Services) 248
and present official receipt and wait for discharge instructions
result and issue instructions/advise for discharge instructions Interprets doctor’s discharge orders, gives home instructions for medications to continue And health teachings.
Proceed to administration office for step B
Prepares travel order & trip ticket
Jacqueline T. Martir, MBA Administrative Officer II
4. Pharmacy Services Service Information: Filling and Dispensing out prescriptions. Control the requisition, accounting, labeling and issuing of drugs as required by law. Request
emergency procurement of medicines approved by the Pharmacy and Therapeutic Committee and makes monthly report of drugs and medicine issued. Prepare monthly inventory and records daily prescription filed.
Office or Division: Pharmacy Department – Torrijos Municipal Hospital Classification: Simple Type of Transaction: G2C Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Medical Prescription Physician on Duty
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Present prescription written by doctor
Receive and check prescription order
Seven (7) Minutes Lara L. Ilagan Pharmacist
Check availability of stocks & Prepare charge slip
Five (5) Minutes Lara L. Ilagan Pharmacist
Receive charge slip and proceed to cashier to pay bill and get official receipt as proof of payment
Prepare ordered medicine Five (5) Minutes Lara L. Ilagan Pharmacist Bernadeth P. Redogerio LRCC II
Present Official receipt to Pharmacist for checking
Dispense off medicines to patient
Five (5) Minutes Lara L. Ilagan Pharmacist
Receive medicines File and records prescription Five (5) Minutes Lara L. Ilagan Pharmacist
Torrijos Municipal Hospital (External Services) 249
5. Dental Service Service Information: Takes charge of the dental Health Program. Gives Free dental consultation and treatment to the community. Coordinate with the Rural Health
Units in the promotion of dental and medical program of the Department of Health. Keep records and statistics of the activities as may be required by the office.
Office or Division: Torrijos Municipal Hospital Classification: Simple Type of Transaction: G2C Who may avail: All Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Proceed to the Public Assistance Compliance Desk and Register
Two (2) Minutes Security Guard on Duty
Wait for name to be called and proceed to the Dental Office for Assessment
Take vital signs and record individual treatment
Ten (10) Minutes Cherry Anne P. Rejano Dental Aide I
Proceed to Dentist Oral Exams Dental Extraction Tooth restoration Oral Prophylaxis Prescription and advice
10-15 Minutes
18-20 Minutes/tooth 20 Minutes/tooth
One (1) Hour
Ten (10) Minutes
Eva G. Palatino, DMD Dentist II
Proceed to Cashier, pay the corresponding bill and get official receipt (OR)
Ten (10) Minutes Bernadeth P. Redogerio LRCC II
Torrijos Municipal Hospital (Internal Services) 251
1. Administrative Service: Service Information: Plans, directs and coordinates financial operation of the hospital. Provide fund estimates for programs and projects. Administer personnel development programs, policies and standards. Give advice on matters affecting policies, enforcement and administration of laws, rules and regulations. Make periodic reports of activities and accomplishments. Prepare correspondence for signature of the Chief of Hospital and other ranking hospital officials. Prepare payrolls and vouchers, Record, sort and file various documents. Procure, store, manage and issue the inventory and disposal of unserviceable hospital equipment and materials. Provide general services such as housekeeping, laundry, transport and security
A. Transportation Office or Division: Torrijos Municipal Hospital Classification: Simple Type of Transaction: G2C Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request for Transportation Patient CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Submit Request for Transportation
Receive letter request for transportation
Admin Aide III on Duty Jacqueline T. Martir, MBA Administrative Officer II
Prepares Travel Order (If travel is outside the province)
Five (5) Minutes Jacqueline T. Martir, MBA Administrative Officer II
Prepares Trip Ticket Five (5) Minutes Admin Aide III on Duty Conducts patient to point of
destination 1 ½ hours (Boac)
45 Minutes (Sta Cruz) Admin Aide III on Duty
2. Administrative Service: B. Payroll - Salary
Office or Division: Torrijos Municipal Hospital Classification: Simple Type of Transaction: G2G Who may avail: Government
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Prepares payroll including supporting documents
One (1) Day Jacqueline T. Martir, MBA Administrative Officer II
Submit payroll with complete supporting documents to the Provincial Budget Office
One (1) Minute Jacqueline T. Martir, MBA/Robelita J. Oracion
Torrijos Municipal Hospital (Internal Services) 252
3. Administrative Service: C. Voucher
Office or Division: Torrijos Municipal Hospital Classification: Simple Type of Transaction: G2G Who may avail: Government
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Prepares Voucher including supporting documents
One (1) Hour Jacqueline T. Martir, MBA Administrative Officer II
Submit voucher with complete supporting documents to the Provincial Budget Office
One (1) Minute Jacqueline T. Martir, MBA/Robelita J. Oracion
4. Administrative Service
D. Supply Management Office or Division: Torrijos Municipal Hospital Classification: Simple Type of Transaction: G2G Who may avail: Government
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Prepares Purchase Request including complete supporting documents.
1-2 Hours Jacqueline T. Martir, MBA Administrative Officer II Merlita R. Pizarro, RN Nurse III Lara L. Ilagan, RPh Pharmacist I Liezl P. Ojano, RMT Medical Technologist I
Submit Purchase Request to the Provincial Budget Office
1 Minute Jacqueline T. Martir, MBA/Robelita J. Oracion
Torrijos Municipal Hospital (Internal Services) 253
Prepares Purchase Order/Job Order
1-2 Hours
Jacqueline T. Martir, MBA Administrative Officer II Merlita R. Pizarro, RN Nurse III Lara L. Ilagan, RPh Pharmacist I Liezl P. Ojano, RMT Medical Technologist I
Receives/Inspects various supplies
1-2 Hours Jacqueline T. Martir, MBA Administrative Officer II Merlita R. Pizarro, RN Nurse III Lara L. Ilagan, RPh Pharmacist I Liezl P. Ojano, RMT Medical Technologist I
Prepares Inspection & Acceptance, Certificate of Acceptance, COA, Memo, RIS
1-2 Hours Jacqueline T. Martir, MBA Administrative Officer II Merlita R. Pizarro, RN Nurse III Lara L. Ilagan, RPh Pharmacist I Liezl P. Ojano, RMT Medical Technologist I
Prepares Stock card and stores various supplies
3-4 Hours Merlita R. Pizarro, RN Nurse III Lara L. Ilagan, RPh Pharmacist I Fe R. Subaan Administrative Aide III
Provincial Veterinary Office (External Services) 254
Provincial Veterinary Office
(External Services)
Provincial Veterinary Office (External Services) 255
1. Animal Disease Control Service Information: These services include blood collection of all animals, dog head sample collection, animal fecal sample collection for regular diagnostic
analysis identification and determination of animal diseases with economic and public health importance. Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2C Who may avail: Livestock Farmers/ Game fowl enthusiast
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Client’s Presence & Letter Request with the ff:
- EDTA tube - Vacutainer - Cryo tube - Re-agent - 3 ml syringe - 21-gauge needle - Cotton swab - Marking pen - 70% alcohol solution - Styro box - 35 heads for blood sample (gamefowl, pigeons)
DA - BAI
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Approach the Public Assistance Desk Officer
Give Logbook to the Client None One (1) Minute Public Assistance Desk Officer of the day
Register in the Visitor’s Logbook and indicate the purpose
Public Assistance Desk Officer of the Day endorses client to the concerned staff/technician
None Two (2) Minutes Public Assistance Desk Officer of the Day
Discuss the details of request/s Blood Collection for: (Gamefowl, pigeon, swine, small and large ruminants)
Refer to the Provincial Veterinarian/Authorized Personnel
None Five (5) Minutes PVET Personnel
Send Letter Request for culture media depending on test to be conducted to the DA-BAI
Advise the farmer for the schedule of blood collection, oropharyngeal swab (it depends upon the availability of the culture media)
None
Wait for the actual rendering of service and present the animals subjected for the needed service.
Inform the client before actual rendering of needed service
None One-Two (1-2) weeks
Provincial Veterinary Office (External Services) 256
Centrifugation to separate serum from the blood. Oropharyngeal swab will be placed on a culture media
Give styro box/container used for proper handling of the serum and media to RADDL-4B
Serum and MEM will be sent to RDDL-4B for laboratory analysis
Boat fare One-Two (1-2) weeks
RADDL 4B will send laboratory result to BAI for further analysis
One-Two (1-2) weeks
Wait for the result after series of laboratory test
BAI will send laboratory result to the requesting party
Approx. One (1) week
2. Animal Disease Prevention & Control Service Information: These services provides administration of anti-parasites to get rid of parasites and increase animal health vigor, provide prophylaxis to prevent disease spread and occurrence of animal disease outbreaks.
Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2C Who may avail: Livestock Farmers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Client Presence Drugs and Biologics CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Approach the Public Assistance Desk Officer
Give Logbook to the Client None One (1) Minute
Public Assistance Desk Officer of the Day
Registers in the Visitor’s Logbook and indicate the purpose
Public Assistance Desk Officer of the day endorses client to the concerned staff/technician
None Two (2) Minutes
Public Assistance Desk Officer of the Day
Discuss the details of the request/s
History taking (deworming, vitamin supplementation, iron injection) Refer to the Provincial Veterinarian/Authorized Personnel
None Five (5) Minutes
PVET Personnel
Provincial Veterinary Office (External Services) 257
Give the necessary data needed for proper diagnosis
After taking the necessary data and information, the Provet/authorized personnel prescribed the necessary veterinary medicine for the animals. Advise the farmer to wait at the site
Twenty (20) Minutes Dr. JM/ Dr. Eugene Hilario
Randolfo Glenn
Eddie Mar Allien Henry
Wait at the site and assist the Technician Presentation of animals
Actual rendering of service
3. Animal Disease Prevention & Control 71
Service Information: This service provides administration of vaccines that will help animal immune system to develop protection against diseases. Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction:
G2C
Who may avail: Pet Owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Client Presence Pets to be vaccinated Vaccine Syringe Vaccination Card Pets were apparently healthy at least 3 months old no biting/scratching history (1) month
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Approach the Public Assistance Desk Officer
Give Logbook to the Client None One (1) Minute Public Assistance Desk Officer of the Day
Register in the Visitor’s Logbook and indicate the purpose
Public Assistance Desk Officer of the day endorses client to the concerned staff/technician
None
Discuss the details of the request/s
Health/physical assessment of the pets to be vaccinated
None Ten (10) Minutes
Provincial Veterinary Office (External Services) 258
Presentation of pets to be vaccinated
Actual vaccination of dogs and cats
None Three (3) Minutes
Give the necessary information needed for proper documentation and registration
Preparation of Vaccination Card
None Two (2) Minutes
Receive and acknowledge the documents
Approval of Vaccination Card by a licensed vet Releasing of vaccination card
None One (1) Minute
One (1) Minute
4. Animal Production and Development Services A. Animal Dispersal Service Information: These services includes dispersal/re-dispersal of animal breeder stocks as well as artificial insemination which aims to increase animal
production, animal productivity, improve animal characteristics and value conservation and increase in the production of Marinduque Native Pigs which will eventually increase livestock farmers profit and increase the socio-economic capacity of all marginalized livestock community.
Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2C Who may avail: Marginalized farm families, Livestock Farmers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Community Tax Certificate (New) Barangay hall 1 pc 2x2 photo Duly accomplished Kasunduan Form of Animal to be dispersed/ re-dispersed
PVO
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Registers in the Visitor’s Logbook and indicate the purpose
Discuss the details of the request/s
None One (1) Minute
Public Assistance Desk Officer of the Day
Submit the required documents to the Dispersal Officer
Receive the required documents and check for completeness
None Randy R. Largo Farm Foreman/Dispersal Officer Mary Ann Marciano
Attend and participate in the orientation provided by the PVO
Orientation and Site validation
None Thirty (30 Minutes Pro Vet
Fill-up and signing of Kasunduan
Verification and signing of Kasunduan Form
None Five (5) Minutes Pro Vet
Provincial Veterinary Office (External Services) 259
Prepare vehicle use for hauling of animal to be dispersed
Awarding of animals depends on the availability of animals
B. Artificial Insemination
Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2C Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Animal/s to be inseminated Animal should be in-heat Pail full of clean water Soap Clean Towel AI Gun Disposable Squeeze bottle Boar Semen
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Registers in the Visitor’s Logbook and indicate the purpose
Discuss the details of the request None One (1) Minute Public Assistance Desk Officer of the Day
Give the necessary information needed
History Taking Advise the farmer to wait at the site
None One (1) Minute Three (3) Minutes
Glenn Deligero
Wait at the Site/farm and assist the AI Technician
Preparation of Boar and dummy for semen collection Collection of semen
Preparation of semen Travel going to the site Preparation of sow to be inseminated
One (1) hour
Thirty (30) Minutes
Thirty (30) Minutes One (1) Hour
Provincial Veterinary Office (External Services) 260
Deposition of semen Advise the farmer to observe the 18-21 days after insemination for possible re-heat
Thirty (30) Minutes One (1) Minute
C. Service Information
Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2C Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Carrier sack
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Register’s in the visitor’s logbook and indicate the purpose
Discuss the details of the request
None One (1) Minute Public Assistance Desk Officer of the day
Pick-up/cut the planting materials
Assist the client and proceed to the nursery area to pick-up the planting ,materials
None Thirty (30) Minutes Public Assistance Desk Officer
Assist the client and proceed to the area and cut the planting materials
None One (1) hour Public Assistance Desk Officer
Prepare vehicle for hauling of planting materials
Advise the farmer on the proper planting of fodder and its health contents
None Five (5) Minutes Public Assistance Desk Officer of the Day
Provincial Veterinary Office (External Services) 261
5. Animal Welfare Programs
A. Service Information: This program includes information dissemination campaign that promote animal welfare and promote responsible pet ownership. The services also aim to reduce and control dogs and cat population through scientific approach as free spay and castration programs as well as euthanasia to uncontrollable feral animals.
Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2C Who may avail: Pet Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Animal/s to be spayed and castrated At least 6 months old above Surgical Equipment Anesthetics Drugs & biologics No food intake from 12 MN prior to surgery procedure
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Registers in the visitor’s logbook and indicate the purpose
Give the consent form for the surgery None One (1) Minute Public Assistance Desk Officer of the day
Discuss the details of request Presentation of animals to be fixed
Record the client and patient basic information in the patients logbook
None One (1) Minute
Fill-up and sign Consent Form
Preparation of the patient and the surgeon (Pre anaesthesia/sedation, scrubbing of the patient, Administration of anaesthetics)
None Thirty (30 Minutes/animal
Prep Team Hilario Lanete Randolf Largo Allien Paguio Eddiemar laylay
Wait until surgery procedures done and until the full recovery from the sedation
Surgery proper Post-Operative Care
Dr. JM Victoria Dr. EA Rozal
Follow all the instruction and advise given by a licensed veterinarian for proper and safe recovery of your pets
Releasing of fixed animals Give some tips and instruction for a safe and comfortable recovery of pets
Allien Paguio Eddimar laylay Dr. JM Victoria Dr. EA Rozal
Provincial Veterinary Office (External Services) 262
B. Service Information
Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2C Who may avail: Pet Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Animal/s to be euthanized (domestic and wild) Barbiturates Inhalant anesthetics Carbon monoxide Potassium chloride Magnesium sulfate in conjunction with general anesthetics, gunshot
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Approach the Public Assistance Desk Officer of the day
Give Client the logbook stating the purpose None One (1) Minute Public Assistance Desk Officer of the Day
Approach and discuss the details of request to a licensed vet
History taking of animals and educate the pet owner None One (1) Minute Dr. JM Victoria Dr. EA Rozal
Presentation of the animals to be euthanized (domestic)
Assess the condition of the animals and give time to the pet owners to decide If the animal is qualified during the assessment the PVet personnel gives the consent/euthanasia form If not, will educate the client or coordinate with other concerned citizens that wants to adopt
None
Thirty Minutes
Dr. JM Victoria Dr. EA Rozal
Fill-up the consent/euthanasia form and submit to the PVet personnel
Injection of anesthetic agent, euthanasia agent Fifteen (15) Minutes
Assessment of euthanized animal Presentation of box/container for cadaver
Placement of Cadaver on the box/container
Provincial Veterinary Office (External Services) 263
6. Regulatory Services Service Information: Services includes securing permits such as Animal Health Certificate for slaughter, livestock shipping permits, vaccination certificates,
Veterinary Health Certificates for Butterfly for Export, Certificate of Farm Inspection. Activities also include inspection of slaughterhouses, quarantine posts, market and supermarkets and establishments that caters livestock and animal
products and by-products. Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2C Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Animal/s to be inspected
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Register in the visitor’s logbook and indicate the purpose
Give logbook to the client None One (1) Minute Public Assistance Desk Officer of the Day
Give the proper and complete information of the animals to be slaughtered
Record the information of animals to be slaughtered
None Two (2) Minutes PVet Personnel
Presentation of animals for inspection
Actual inspection of animals to be slaughtered
None Three (3) minutes/animal PVet Personnel on duty
Prepare the Veterinary Health Certificate PVet Personnel on Duty Clients will receive and acknowledge the documents
Release of Veterinary Certificate PVet Personnel on Duty
6. Service Information: Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction:
G2B
Who may avail: Livestock Traders CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Ownership of Large Animals Certificate of Transfer of Ownership of large Animals Livestock Handler’s Permit Livestock Carrier Accreditation
Municipal Licensing Office Municipal Licensing Office DA-BAI DA-BAI
Provincial Veterinary Office (External Services) 264
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Registers in the visitor’s logbook and indicate the purpose
Give the logbook to clients None One (1) Minute
Public Assistance Desk Officer of the Day
Submit the required supporting documents for review
Receive and review the required supporting documents and check for completeness
One (1) Minute
Get Order of Payment Issue Order of Payment Proceed to the Provincial Treasurer’s Office for payment
Start processing the request and inputting of details on the Veterinary Health Certificate/Shipping Permit
VHC-Php 300.00
Shipping Permit-Free
Marilou Andrino Ma. Janet Jandusay Verona Laylay Mary Ann Marciano
Present Official Receipt Check and record the Official Receipt Approval of Deputized Veterinary
Quarantine
Received and acknowledge the documents
Release the Veterinary Health Certificate and Shipping Permit for Transport
7. Service Information Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2B, G2C Who may avail: All Livestock Traders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Livestock Handler’s Permit DA-BAI Livestock Carrier Accreditation DA-BAI
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Registers in the Visitor’s Logbook and indicate the purpose
Discuss the details of the request One (1) Minute Public Assistance Desk Officer of the Day
Submit required documents and necessary information
Inputting details in VHC and Shipping Permit Logbook and Check the requirements
Five (5) Minutes
Provincial Veterinary Office (External Services) 265
Get Order of Payment Issue Order of Payment Proceed to the Provincial Treasurer’s Office for payment
Start processing the request Php 300.00 per Vet Health Certificate
Twenty (20) Minutes
Marilou Andrino Ma. Janet Jandusay Verona Laylay Mary Ann Marciano
Present Official Receipt Check and Log the Official Receipt One (1) Minute Receive and acknowledge the documents
Release of the Veterinary Health Certificate
8. Service Information
Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2B Who may avail: Butterfly Traders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Business Permit Municipal Licensing Office Local Transport Permit DENR Permit for Butterfly Pupae for Export
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME PERSON RESPONSIBLE
Register in the Visitor’s Logbook and indicate the purpose
Discuss the details of the request One (1) Minute Public Assistance Desk Officer of the Day
Submit the required documents, permit and necessary information
Inputting details in Butterfly Pupae for export in logbook and check for completeness
Five (5) Minute
Get Order of Payment Issue Order of payment Proceed to the Provincial Treasurer’s Office for payment
Start Processing the request Php 300.00 per Vet Health Certificate Php 150.00 Inspection Fee
Ma. Janet Jandusay Verona Laylay Mary Ann Marciano Josephine Malapad
Present Official Receipt Check and log the Official Receipt One (1) Minute
Receive and acknowledge the document
Release the Veterinary Health Certificate and Certificate of Inspection
Provincial Veterinary Office (External Services) 266
9. Service Information Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction: G2B, G2C Who may avail: Pet Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Vaccination Card
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Register in the Visitor’s Logbook and indicate the purpose
Give the logbook to the client One (1) Minute Public Assistance Desk Officer of the day
Give the Vaccination card for verification
Check the required data information One (1) Minute
Proceed to the Provincial Treasurer’s Office for payment
Start Processing the request Php 300.00 per verification certificate
Ten (10) Minutes Ma Janet Jandusay Verona Laylay
Mary Ann Marciano Josephine Malapad
Submit Official Receipt Check and log the Official Receipt One (1) Minute Clients will receive and acknowledge the document
Release of the Vaccination Certificate for Travel
Provincial Veterinary Office (External Services) 267
10. Service Information
Office or Division: Provincial Veterinary Office Classification: Simple Type of Transaction:
G2B, G2C
Who may avail: All Game fowl Enthusiast CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Animals to be inspected Avian Influenza Certificate DA-BAI CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Register in the Visitor’s Logbook and indicate the purpose
Give the logbook to the client One (1) Minute Public Assistance Desk Officer of the Day
Submit the required documents & vaccination program
Write the details in the Veterinary Health Certificate for chicken logbook and check for completeness
Five (5) Minute
Present the animals for inspection
Inspection of animals for transport
Issue the slip/Order of payment if all required information were given
Proceed to the Provincial Treasurer’s Office for payment
Start Processing the Request Php 300.00 per Vet Health Certificate
Php 150.00 Inspection Fee
Thirty (30) Minutes
Submit Official receipt Check and Log the Official receipt Two (2) Minutes Client will receive and acknowledge the document
Release the Veterinary Health Certificate to the Client
268
FEEDBACK AND COMPLAINTS MECHANISM How to send feedback
Answer the client feedback form and drop it at the designated drop box at the lobby of the Provincial Capitol Building Contact info: (042) 332 1002 Office of the Provincial Administrator or (042) 332 0266/(042) 3321177 - HRMO
How feedbacks are
processed
Every Friday, the HRMO will open the drop box and compiles and records all feedback submitted. Feedback requiring answers are forwarded to the concerned offices and they are required to answer within three (3) days of the receipt of the feedback. The answer of the office concerned is then relayed to the citizen. For inquiries and follow up, clients may call the following contact numbers (042) 332 0266/(042) 332 1177 - HRMO
How to file a complaint
Answer the client Complaint Form and drop it at the designated drop box at the lobby of the Provincial Capitol Building. Complaints can also be filed via telephone. Make sure to provide the following information:
- Name of person being complained - Incident - Evidence
For inquiries and follow up, clients may contact the following telephone numbers: (042) 332 0266/ (042) 332 1177 - HRMO
How complaints are processed
The complaints officer will open the complaints drop box on a daily basis and evaluate each complaint. Upon evaluation, the Complaints officer shall start the investigation and forward the complaint to the concerned office for their explanation The complaints officer will create a report after the investigation and shall submit it to the Head of office for appropriate action. The complaint officer will give the feedback to the client. For inquiries and follow ups, client may contact the following telephone numbers: (042) 332 0266/ (042) 332 1177- HRMO
Contact Information of CCB, PCC, ARTA
ARTA: complaints@arta.gov.ph; 1-ARTA (2762)
PCC: 6666 CCB: 09088816565 (SMS)
269
OFFICE ADDRESS CONTACT INFORMATION Provincial Governor Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. (042) 332-1002/3321256 Provincial Administrator Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. (042) 332-1002/3321256 Provincial Vice Governor Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. (042) 332-0720 Sangguniang Panlalawigan Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. 754-0210 LMD-PESO Administration Bldg., Santol, Boac,
Marinduque Telephone Nr. (042) 332-0266
TOURISM Administration Bldg., Santol, Boac, Marinduque
Telephone Nr. (042) 332-0136
PG-ENRO Administration Bldg., Santol, Boac, Marinduque
Telephone Nr. (042) 332-0575
Provincial Warden’s Office Bantad, Boac, Marinduque Telephone Nr. (042) 332-0020 Human Resource Management Office Administration Bldg., Santol, Boac,
Marinduque Telephone Nr. (042) 332-1177
Provincial Planning & Development Office
Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. 754-0074
Provincial Budget Office Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. 754-0184 Provincial Accountant’s Office Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. (042) 332-2619 Provincial Social Welfare & Development Office
Administration Bldg., Santol, Boac, Marinduque
Telephone Nr. (042) 332-0149
Provincial Treasurer’s Office Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. (042) 332-0178 Provincial Assessor’s Office Capitol Bldg., Santol, Boac, Marinduque Telephone Nr. (042) 332-2638 Provincial General Services Office Administration Bldg., Santol, Boac,
Marinduque Telephone Nr. (042) 332-1498
Provincial Engineer’s Office Capitol Compound, Santol, Boac, Marinduque
Telephone Nr. 754-0215
Provincial Agriculture’s Office Capitol Compound, Santol, Boac, Marinduque
Telephone Nr. (042) 332-1256
Provincial Veterinary Office Capitol Compound, Santol, Boac, Marinduque
Telephone Nr. (042) 332-0370/332-0504
Provincial Nutrition Office Administration Bldg., Santol, Boac, Marinduque
Telephone Nr. (042) 332-1542
Provincial Health Office Capitol Compound, Santol, Boac, Marinduque
Telephone Nr. (042) 311-1457
Marinduque Provincial Hospital Santol, Boac, Marinduque Telephone Nr. (042) 332-2490 Sta. Cruz District Hospital Sta. Cruz, Marinduque Torrijos Municipal Hospital Torrijos, Marinduque
270
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE
(1) NAME OF DEPARTMENT/AGENCY/LGU: Sangguniang Panlalawigan – Secretariat/LGU- Marinduque (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ / ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS
GOVERNMENT SERVICE LEGAL BASIS OFFICE/AGENCY REGULATIONS
Governing Law(s) (Number and Short Title)1
Specific Provision in the Governing Law(s)
as Basis2
Issuance/Policy Title
Date of Effectivity Other Issuances/Policies it Effectively Repeals/Amends
Issuance of Certified Copy of Documents (Resolutions/Ordinances/Minutes/Transcript of Records)
Republic Act 7160 Local Government Code of
1991
Section 469 (c) (5) Provincial Ordinance No. 117 series of 2014 (An
Ordinance Providing for the
2014 Revised Provincial Tax
Code of the Province of Marinduque
January 1, 2015
1 Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service 2 Cite section number and quote provision identified in the governing law
271
(4) SERVICE INFORMATION PER GOVERNMENT SERVICE3 GOVERNMENT SERVICE: Issuance of Certified Copy of Documents (Resolutions/Ordinances/Minutes/Transcript of Records OFFICE: Sangguniang Panlalawigan – Secretariat Marinduque Provincial Government
SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis Client Steps/Procedures as indicated in the Citizen’s Charter
Legal Basis Total Processing Time
Total Fees to be Paid
Certified Copy of Resolutions/Ordinances/Minutes/Transcript of Records
Section 469 (c) (5) of RA 7160
1. Present a written request or fill-up the office pro-forma request form. 2. Acknowledge/receives Order of Payment. 3. Pay Secretary’s Fee to the Provincial Treasurer’s Office. 4. Present Proof of Payment. 5. Receives copy of the requested documents.
Provincial Ordinance No. 117,
s. 2014
5 Minutes
2 Minutes
10 Minutes
1 Minute 2 Minutes
Php 50.00/page
TOTAL 20 Minutes
3 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
272
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE
(1) NAME OF DEPARTMENT/AGENCY/LGU: Livelihood Manpower Development & Public Employment Service Office (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ / ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS
GOVERNMENT SERVICE
LEGAL BASIS OFFICE/AGENCY REGULATIONS Governing Law(s)
(Number and Short Title)4
Specific Provision in the Governing Law(s) as Basis5
Issuance/Policy Title Date of Effectivity Other Issuances/Policies it Effectively
Repeals/Amends 1. Job Referral and Placement Service
Republic Act No. 8759 “Public
Employment Service Act”
“ Section 4, Objectives of the PESO – In general, the PESO shall ensure the prompt, timely and efficient delivery of employment service and provision of information on the other DOLE Programs. Specifically, the PESO shall: XXX (b) Serve as referral and information center for the various services and programs of DOLE and other government agencies present in the area”.
An Act Institutionalizing a National Facilitation Service Network through the Establishment of the Public Employment Service Office in every province, key city and other strategic areas throughout the country.
Approved on February 14, 2000,
signed by President Joseph
E. Estrada
Amended by Republic Act No. 10691
Department Order No. 157-16 Series of 2016 “Implementing
Rules and Regulations of the Public Emplyment
Service Office Act of 1999
Section 1, par.2 ( c ) The PESO shall provide referral and placement services for local and overseas as well as private and public employment in accordance with existing policies, rules and regulations. It shall: a. Xxx b. Refer job seekers for appropriate employment assistance and monitor the result of such referrals”;
Implementing Rules and Regulations of Republic Act 8759
otherwise known as the Public
Employment Service Act of 1999
xxx
Signed on 22 June
2016 by Secretary Rosalinda Dimapilis-
baldoz
N/A
4 Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service 5 Cite section number and quote provision identified in the governing law
273
(4) SERVICE INFORMATION PER GOVERNMENT SERVICE6
GOVERNMENT SERVICE: Job Referral and Placement SERVICE INFORMATION: The Livelihood Manpower Development and Public Employment Service Office (LMD-PESO) is mandated to create mechanism to ensure that the applicant referred is qualified on the basis of competency requirements such as the appropriate education, training or experience, and physical condition as required by the position needed by the private establishments
SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis
Client Steps/Procedures as indicated in the Citizen’s Charter
Legal Basis
Total Processing
Time
Total Fees to be Paid
Resume/Biodata 1. Register in the logbook and fill-up the National Skills Registry program (Form 1) 1.1 Assist (if needed) the job seeker/s in filling-up the form
2 Minutes None
Barangay/Police Clearance
2. Submit fully accomplished NSRP 2.1 Collect the fully accomplished NSRP Form from the client 2.2 Check the completeness of the information written in the NSRP form 3. Present Resume and Application Letter 3.1 Preliminary Interviews regarding the job seeker/s requirements, resume/credentials and conduct career counseling 3.2 Conduct skills matching from the current job orders/vacancies/opportunities 3.3 Referral to Manpower Training and Development Division (MTDD)
5 Minutes
15 Minutes
None
None NSRP Form 1 4. Attend Employment Coaching/Counselling.
4.1 Provide Job Seekers occupational guidance and motivation. Refer back to the Employment Facilitation and Livelihood Development Division. 5. Ask for a referral letter. 5.1 Preparation of Referral Letter for signature of PESO Manager. 5.2 Review and affix signature on the Referral Letter 6. Receive Referral Letter. 6.1 Issue Referral Letter to the applicant and advise him/her to proceed to the concerned company. 6.2 Monitor the status of referral
15 Minutes
2 Minutes 2 Minutes
None
None None
TOTAL 46 Minutes
6 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
274
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE
(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD - PESO (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS
GOVERNMENT SERVICE
LEGAL BASIS OFFICE/AGENCY REGULATIONS Governing Law(s)
(Number and Short Title)7
Specific Provision in the Governing Law(s) as Basis8
Issuance/Policy Title Date of Effectivity Other Issuances/Policies it Effectively Repeals/Amends
Availment of Career Information and
Guidance Program
Republic Act No. 11206 “Secondary
School Carrer Guidance and
Counselling Act”
“Section 3. Objectives – This Act shall pursue the following
objectives: a. To institutionalize a career guidance and counseling program for students in all public and private secondary schools nationwide in order to provide them proper direction in pursuing subsequent tertiary education; b. To equip secondary education students with the capability to make educated career decisions and expose them to relevant labor market; and c. To ensure graduates of tertiary education meet the requirements of the government, industry and the economy
An Act Establishing a Career Guidance and Counselling Program
for all Secondary Schools and
Appropriating Funds Thereof
Approved by President Rodrigo
Roa. Duterte on 14 February 2019
N/A
7 Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service 8 Cite section number and quote provision identified in the governing law
275
(4) SERVICE INFORMATION PER GOVERNMENT SERVICE9
GOVERNMENT SERVICE: Career Information and Guidance SERVICE INFORMATION: This career talk provides updated key labor market information including current –n-demand jobs so as to encourage high school graduating students carefully plan their future career.
SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement
Legal Basis Client Steps/Procedures as indicated in the Citizen’s Charter
Legal Basis
Total Processing
Time
Total Fees to be Paid
Client Form 1. Register and Submit Letter Request for the conduct of activity 1.1 Check registration if properly filled-up. Receive Letter Request 1.2 Refer to Manpower and Development 2. Proceed to Manpower and Development Division 2.1 Prepare and Calendar the schedule for Approval of the PESO Manager 3. Wait for Approval 3.1 Approval of the request and scheduled for the conduct of CIG 4. Attend the Career Information and Guidance Seminar 4.1 Conduct of Career Information and Guidance Seminar
10 Minutes
10Minutes
5 Minutes
4 Hours
None
None
None
None
TOTAL 4 Hours and 30 Minutes
9 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
276
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE
(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD-PESO (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS
GOVERNMENT SERVICE LEGAL BASIS OFFICE/AGENCY REGULATIONS
Governing Law(s) (Number and Short
Title)10
Specific Provision in the Governing Law(s) as Basis11
Issuance/Policy Title Date of Effectivity Other Issuances/Policies it Effectively Repeals/Amends
Recruitment Assistance to Employers Special Recruitment Activity (SRA) for Overseas Employment Local Recruitment Activity (LRA)
Republic Act No. 8759 “Public
Employment Service Act”
“Section 4, Objectives of the PESO – In general, the PESO shall ensure the prompt, timely and efficient delivery of employment service and provision of information on the other DOLE programs. Specifically, the PESO shall:
a) Provide a venue where people could explore simultaneously various employment options and actually seek assistance they prefer”;
An Act Institutionalizing a National facilitation Service Network through the Establishment of the Public Employment Service Office (PESO) in every province, key city and other strategic areas throughout the country.
Approved on February 14, 2000
Signed by President Joseph
E. Estrada
Amended by Republic Act No. 10691
Department Order No. 157-16 Series of
2016
Section 2. Other services of PESO. Where appropriate, the PESO shall likewise provide the following employment services: 1. Xxx 2. Facilitate the conduct of local recruitment/special recruitment activities in coordination with the Philippine Overseas Employment Administration (POEA) and in accordance with the existing laws, rules and regulations
Implementing Rules and Regulations of Republic Act 8759, otherwise known as the Public Employment Service Act of 1999
xxx
Signed on 22 June 2016 by Secretary
Rosalinda Dimapilis- Baldoz
N/A
10 Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service 11 Cite section number and quote provision identified in the governing law
277
(4) SERVICE INFORMATION PER GOVERNMENT SERVICE12 GOVERNMENT SERVICE: Employment Facilitation – Assistance in the conduct of Special Recruitment Activity (SRA) for Overseas Employment SERVICE INFORMATION: All Land or Sea-based Licensed Recruitment Agency may seek the LMD-PESO Marinduque assistance in conducting special recruitment activities in the province. LMD-PESO Marinduque makes sure that the agency seeking assistance is authorized by the Philippine Overseas Employment Administration (POEA) and shall in no way any land or sea based licensed recruitment agency with incomplete documents to conduct Special Recruitment Activity (SRA).
SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis
Client Steps/Procedures as indicated in the Citizen’s Charter
Legal Basis
Total Processing Time Total Fees to be Paid
Company Profile (1copy) Letter of Intent addressed
to the Local Chief Executive
1. Coordinate first at PESO to determine the schedule/date of Special Recruitment Activity (SRA)
1.1 Determine the date of recruitment activity and advice the agency to submit the needed requirements.
10 Minutes None
Valid POEA License (photocopy) Updated Job Order
Balance/verified manpower request
2. Submit Letter of Intent addressed to the Office of the Provincial Governor.
2.1 Verify to the POEA the status of the client requesting overseas recruitment agency and prepare No Objection Certificate (NOC) for approval of the Provincial Governor
5 Minutes
10 Minutes
None
12 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
278
No Objection Certificate (NOC)
3. Follow-up and receive NOC from PESO
3.1 Release NOC to the requesting office
2 Working days None
Approved Special Recruitment Activity (SRA)
4. Submit NOC and other requirements to POEA for the issuance of the approved Special Recruitment Activity (SRA)
4.1 Wait for the agency to submit the approved SRA
2 Working days
Depending on the procedure of the POEA
None
Notarized Affidavit of Undertaking Job Vacancy Ads Job Fair Interview Result Form
5. Submit approved SRA to PESO 5.1 Receive copy of SRA 5.2 Disseminate information of
scheduled interview through posting of job vacancy to bulletin board. Provision of job vacancies announcement to LMD-PESO FB page
3 Minutes
5 days before the scheduled recruitment
Company Placement Report
6. Proceed with the recruitment activity 6.1 Supervise/assist in the recruitment activity
1 Day None
6. Submit Job Fair Interview result Form
7.1 Accept the submitted Job Fair Interview Result Form
Note: As part of the monitoring function of LMD-PESO Marinduque, all agencies are required to submit through e-mail a Company Placement Report to inform this office of the number of applicants
deployed (no definite period and depends on the recruitment process of
the agency
15 Minutes
None
TOTAL 13 days and 40 minutes
279
(1) SERVICE INFORMATION PER GOVERNMENT SERVICE13
GOVERNMENT SERVICE: Employment Facilitation-Local Recruitment Activity SERVICE INFORMATION: An all year round activity done at the LMD-PESO Marinduque office wherein local employment opportunities are brought closer to jobseekers which minimizes the cost of transportation to areas where the companies are located.
SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis Client Steps/Procedures as indicated in the Citizen’s
Charter
Legal Basis Total Processing Time Total Fees to be Paid
Letter of Intent addressed to the Local Chief Executive (Provincial Governor)
1. Coordinate with PESO to determine the schedule of local recruitment activity.
1.1 The PESO Manager determine the date of the local recruitment activity
15 Minutes None
Company Profile 2. Submit Letter of Intent to conduct recruitment activity addressed to the Provincial Governor attention: LMD-PESO Marinduque
2.1 Receive and review the Letter Request and attached documents of the Provincial Governor
10 Minutes None
13 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
280
Job Vacancies BIR Certificate Business/Mayor’s Permit Any of the following:
• DTI/BDT Registration
• SEC Registration • DOLE License for
Local/Private Recruitment
3. Provide information materials to PESO 4. Receive information materials 5. Disseminate information on the schedule interview through posting of job vacancy to bulletin board. Provision of Job vacancies announcement to LMD-PESO FB page
10 Minutes
5 Days
None
CDA Registration for Cooperatives
3. Conduct Recruitment Activity
4.1 Supervise/assist in the conduct of recruitment activity
1 Day None
Job Vacancy Ads
Job fair Interview
4. Submit Job Fair Interview Result Form 5.1 Accept the submitted Job Fair Interview Result Form
15 Minutes None
Company Placement Report 5. Report to PESO the result of job placement.
6.1 Follow-up and record Company Placement Report.
Within 30 working days None
TOTAL 6 days and 50 minutes
281
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE
(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD-PESO Marinduque (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS
GOVERNMENT SERVICE
LEGAL BASIS OFFICE/AGENCY REGULATIONS Governing Law(s)
(Number and Short Title)14
Specific Provision in the Governing Law(s) as Basis15
Issuance/Policy Title Date of Effectivity
Other Issuances/Policies it
Effectively Repeals/Amends
Conduct of Job Fair
Republic Act No. 8759 “Public Employment Service Act
“Section 6. Other Services of the PESO. – In addition to the functions enumerated in the preceding section, every PESO shall also undertake the following programs and activities: a. Job Fairs – These shall be conducted periodically all over the country to bring together in one venue jobseekers and employers for immediate matching.
An Act Institutionalizing a National Facilitation Service Network through the Establishment of Public Employment Service Office in every Province, key city and other strategic areas throughout the country
Approved on February 14,
2000 Signed by President Joseph E. Estrada
Amended by Republic Act No. 10691
Department Order No. 113, Series of
2011
“It is the policy of the state to promote full employment through improved manpower allocation and utilization. To attain this policy, the government provides free employment facilitation services through the Public Employment Service Office (PESO) pursuant to Republic Act 8759, otherwise known as the “Public Employment Service Office Act of 1999” and its Implementing Rules and Regulations. In line with this thrust, and to further improve the delivery of frontline services, as well as to ensure the efficient and effective conduct of Job Fairs with the participation of the private sector and industries”, xxx
Revised Guidelines for the Conduct of Job Fair
Signed on 28 April 2011 by
Secretary Rosalinda Dimapilis-
Baldoz
D.O. No. 2, Series of 2001, otherwise known
as Guideline for the Conduct of Job fair by Private entities, Non-
Government Organizations and
Educational Institutions
14 Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service 15 Cite section number and quote provision identified in the governing law
282
(4) SERVICE INFORMATION PER GOVERNMENT SERVICE16
GOVERNMENT SERVICE: Employment Facilitation – Jobs fair SERVICE INFORMATION: An employment strategy to fast- track the meeting of jobseekers and the employers in one venue wherein jobseekers can select vacancies suited for their qualifications and employers could interview and hire on the spot qualified workers.
SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis
Client Steps/Procedures as indicated in the Citizen’s Charter Legal Basis
Total Processing Time Total Fees to be Paid
• Personal data Sheet (PDS) • Transcript of Records
(TOR) • Diploma • Certificate of Trainings • Certificate of Employment • Barangay Clearance • Police Clearance • NSRP Form 1 • Company Placement
Report
1. Jobseekers select job vacancies that suits his/her qualifications
Get the title of the position and name/address of the employer/establishment/recruitment agency 1.1 Assist the jobseeker on the jobs for procedural flow
30 Minutes None
2. Jobseeker fill-up the necessary NSRP 2.1 Assist (if needed) the jobseeker in filling-up of the form
2 Minutes None
3. Proceed to the agency table for interview 3.1 Assist the applicant in the location of the Agency
Depending on the duration of the interview (1) day
activity
None
16 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
283
4.For jobseekers who are not qualified, he/she can look for other job vacancies at the assigned job vacancy area. 4.1 Supervise/monitor the application of the jobseekers For pre-selected jobseekers for overseas employment, follow-up/wait for notice from the recruitment agency before reporting to their office.
5 Minutes None
5. Wait for job placement result 5.1 Follow-up Job Placement Report
5.2 Inform applicant on the result of job placement
Within 30 working days for local employment/within 120
days for overseas
TOTAL 151 days and 37 minutes
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE
(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD – PESO Marinduque (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS
GOVERNMENT SERVICE
LEGAL BASIS OFFICE/AGENCY REGULATIONS Governing Law(s)
(Number and Short Title)17 Specific Provision in the
Governing Law(s) as Basis18
Issuance/Policy Title Date of Effectivity
Other Issuances/Policies it Effectively
Repeals/Amends Availment of
Special Program for Employment
of Students (SPES)
Republic Act 7323 An Act to Help Poor But Deserving
Students Pursue their Education by Encouraging Their Employment During Summer and/or Christmas
vacations
Special Program for Employment of Students (SPES) aims to assist poor, but deserving students and out-of-school youth to pursue their education by providing them income through employment. The program provides the youth with valuable experience for better school-to-work transition.
An Act to Help Poor but Deserving Students pursue their Education by Encouraging their Employment during Summer and/or Christmas vacations through incentives Granted to Employers, Allowing them to pay only Sixty Per centum of their salaries or wages and the Forty per centum through education vouchers to be paid by the government, Prohibiting and Penalizing the Filing of Fraudulent or fictitious claims, and for other purposes.
Approved 30 march
1992
N/A
17 Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service 18 Cite section number and quote provision identified in the governing law
284
(4) SERVICE INFORMATION PER GOVERNMENT SERVICE19 GOVERNMENT SERVICE: Special Program for the Employment of Students and Out-of-School Youth (SPES/OSY) SERVICE INFORMATION: The Special Program for Employment of Students (SPES) aims to help poor but deserving students and out-of-school youth in pursuing their education by encouraging their employment during summer vacation. The program was created under Republic Act No. 7323 enacted on March 30, 1992.
SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis
Client Steps/Procedures as indicated in the Citizen’s Charter
Legal Basis Total Processing Time
Total Fees to be Paid
SPES Forms (3 copies of each form) Certified True copies of Birth Certificate for applicants who were born in Marinduque (1 Original and 2 xerox)
1. Request for Service and register in the SPES/OSY Profile
1.1 Check registration if properly filled-up 1.2 Advise applicant on the needed documents/requirements to avail the program.
5 Minutes None
Certified True Copies of any of the following for applicants who were born outside Marinduque:
Ø Baptismal Certificate (for those baptized in Marinduque)
Ø Student Permanent Record Ø Voter’s Information Sheet Ø If none in the list, they may ask for any
possible alternatives (1 Original and 2 xerox)
2.Submit the requirements needed 2.1 Assess the validity of submitted documents
10 Minutes None
19 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
285
Certified True Copy of Grades: • Report Card (Grade 12 Completers) • Certificate of Grades (College)
(1 Original and 2 xerox)
2. Attend the interview 2.1 Interview the applicant Submit Final List of qualified applicants to the Local Chief Executive for the final selection
15 Minutes
1 day
None
Barangay Certificates (for OSY) • Barangay Clearance • Certificate of Out-of-School Youth (1 original and 2 xerox)
3. Sign SPES Contracts and Oath of Undertaking
4. Submit SPES Contracts and Oath of Undertaking of qualified applicants for signature of the LCE
5. Submit the Placement Report to DOLE and set the schedule for orientation
2 weeks before the start of SPES program.
1 day after the affixing of signatures to the SPES contract
None
Certificate of Indigency (1 original and 2 xerox)
6. Attend briefing/orientation 6.1 Conduct Orientation Re: SPES Assignments and duties
2 hours None
Latest Passport size ID picture in white background (3 copies)
7. Proceed to Office assignments 7.1 Endorse SPES Workers to their Office assignments.
30 Minutes None
TOTAL 16 days, 3 hours and 5 minutes
286
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE
(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD – PESO Marinduque (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS
GOVERNMENT SERVICE
LEGAL BASIS OFFICE/AGENCY REGULATIONS Governing
Law(s) (Number and Short Title)20
Specific Provision in the Governing Law(s) as Basis21 Issuance/Policy Title Date of Effectivity Other Issuances/Policies
it Effectively Repeals/Amends
Availment of Government Internship Program
Executive Order No.139
“Section 4. Program Components. KABATAAN: 2000 shall have two (2) program components. The President’s Youth Work Program (PYMP) is the year-round implementation of the component programs of the President’s Summer Youth Work Program (PSYWP). The Program shall have eight (8) components, as follows:
a. Government Internship Program. The GIP shall seek to initiate its youth participants into public service by involving them with
government programs and projects, through the various departments and agencies. The implementation of the program components
shall be coordinated by the Presidential Council for Youth Affairs (PCYA)”;
Creating the KABATAAN:2000
Steering Committee, the Action Officers
Committee and the Regional Steering Committee in the
implementation of the year-round Youth Work Program: 2000 and for
Other Purposes.
Signed by President Fidel V. Ramos on 28
November 1993
N/A
Administrative Order No. 260, Series of 2015
Aims to provide opportunities and engage young workers to serve the general public in government
agencies/entities projects and programs at the national and local level
Revised Guidelines in the Implementation of the
DOLE Government Internship Program
(DOLE-GIP)
Signed on 4 June 2015 by Secretary
Rosalinda Dimapilis-Baldoz
Administrative Order No. 39-A, S.
2014 and Administrative
Order No. 436, S. 2013
20 Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service 21 Cite section number and quote provision identified in the governing law
287
(4) SERVICE INFORMATION PER GOVERNMENT SERVICE22
GOVERNMENT SERVICE: Government Internship Program (GIP) SERVICE INFORMATION: Government Internship Program or GIP is a component of KABATAAN 2000 under Executive Order (EO) No. 139, Series. 1993, and DOLE Administrative Order No. 260-15, which aims to provide opportunities and engage young workers to serve general public in government agencies/entities projects and programs at the national and local level.
SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis
Client Steps/Procedures as indicated in the Citizen’s Charter Legal Basis Total Processing Time
Total Fees to be Paid
Personal Data Sheet (PDS) (1Copy) Transcript of Records (TOR) (1 Copy) Form 137/138 (1 Photocopy)
1. Request for service and register in logbook/client form. 1.1 Check the registration if properly filled-up 1.2 Advise applicant on the needed documents/requirements to
avail the program
5 Minutes 5 Minutes
None
Diploma or Certificate of Graduation (1 Photocopy)
2. Submit the requirements needed 2.1 Assess the validity of the submitted documents
10 Minutes None
Certification from the school/institution or any document/proof equivalent to its effect
3. Attend the interview 3.1 Interview the applicant 3.2 Submit final list of qualified applicants to the Local Chief
Executive for the final selection
15 Minutes
1 day
None
Certification from Barangay that the applicant/s is a resident of the areas mentioned under Section 2 (d) and (e) of DOLE DO Nr. 204
4. Sign GIP Contracts 4.1 Submit GIP Contracts 4.2 Set schedule for orientation
1 day before the orientation
None
Client Form 5. Attend briefing/orientation re: GIP Assignments and duties 1 Day None GIP Form A 6. Proceed to the office assignment
6.1 Endorse GIP Workers to their office assignments 30 minutes None
TOTAL 3 days, 1 hour and 5 minutes
(Government Internship Program) Multi-Stage Processing
22 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
288
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE
(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD-PESO Marinduque (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS
GOVERNMENT SERVICE LEGAL BASIS OFFICE/AGENCY REGULATIONS
Governing Law(s) (Number and Short Title)23
Specific Provision in the Governing Law(s) as Basis24
Issuance/Policy Title Date of Effectivity
Other Issuances/Policies it Effectively
Repeals/Amends Availment of Emergency Employment Assistance Tulong Pang Hanapbuhay sa Ating Disadvantaged/Displaced Workers (TUPAD)
Republic Act No. 8759 “Public Employment Service Act”
“ Section 5. Functions of the PESO – The PESO shall have the following functions: Xxx © Provide persons with entrepreneurship qualities access to the to the various livelihood and self-employment programs offered by both government and non-governmental organizations at the provincial/city/municipal/barangay levels by undertaking referrals for such programs
An Act Institutionalizing a National Facilitation
Service Network through the Establishment of Public Employment
Service Office in every province, key city and other strategic areas
throughout the country.
Approved on February 14,
2000 Signed by President Joseph E. Estrada
Amended by Republic Act No. 10691
Department Order No. 173, Series of 2017
“Section 13 – Tulong Pang Hanapbuhay sa Ating Disadvantaged/Displaced
Workers (TUPAD) – a community-based (municipality/barangay) package of assistance that provides emergency employment for displaced workers,
underemployed and seasonal workers for a minimum period of 10 days, but not to exceed a maximum period of 30 days, depending on the nature of work to be
performed:,
Revised Guidelines in the Implementation of
the Department of Labor and Employment
Integrated Livelihood and Emergency
Employment Programs (DILEEP)
Signed on 13 February 2017 by
Secretary Silvestre
Bello
N/A
23 Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service 24 Cite section number and quote provision identified in the governing law
289
(4) SERVICE INFORMATION PER GOVERNMENT SERVICE25 GOVERNMENT SERVICE: Emergency Employment Program SERVICE INFORMATION: TUPAD or Tulong Panghanapbuhay sa Ating Disadvantaged/Displaced Workers is a community-based package of assistance that provides emergency employment for displaced workers, underemployed and seasonal workers, for a minimum period of 10 days, but not to exceed a maximum of 30 days, depending on the nature of work to be performed.
SERVICE INFORMATION
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis
Client Steps/Procedures as indicated in the Citizen’s Charter Legal Basis
Total Processing Time Total Fees to be Paid
OSEC Form
Acknowledgement of Undertaking (Pagkilala sa Paggawa)
1. Register and fill-up the OSEC Form C 1.1 Collect the fully accomplished OSEC Form C from the client
2 Minutes
None
Daily Time Record (DTR)
2. Submit fully accomplished OSEC Form C 2.1 Check the completeness of the information written in the OSEC Form C
5 Minutes
None
Accomplishment Report 3. Sign the Acknowledgement of Undertaking
3.1 Preparation of Acknowledgement of Undertaking
1 day
None 4.Wait for the Orientation
4.1Submit the qualified list of beneficiaries for approval of the Local Chief Executive 4.2Submission of Final List of Beneficiaries to DOLE Field Office
1 Day
10 Minutes
None
5. Sign GIP Contracts 5.1 Submit GIP Contracts 5.2 Set schedule for orientation
1 day before the orientation
None
6. Attend orientation and briefing 6.1 Documentation and monitoring
6.2 Schedule pay-out
1 day None
TOTAL 3 days and 17 Minutes
(Emergency Employment Assistance) Multi-Stage Processing
25 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
290
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE
(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD-PESO (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS
GOVERNMENT SERVICE
LEGAL BASIS OFFICE/AGENCY REGULATIONS Governing Law(s)
(Number and Short Title)26
Specific Provision in the Governing Law(s) as Basis27
Issuance/Policy Title Date of Effectivity Other Issuances/Policies it Effectively
Repeals/Amends Availment of Livelihood Assistance
Republic Act No. 8759 “ Public Employment
Service Act”
“ Section 5. Functions of the PESO – The PESO shall have the following functions: Xxx © Provide persons with entrepreneurship qualities access to the various livelihood and self-employment programs offered by both government and non-governmental organizations at the provincial/city/municipal/barangay levels by undertaking referrals for such programs”,
An Act Institutionalizing a National Facilitation Service
Network through the Establishment of Public
Employment Service Office in every province, key city and
Other strategic areas throughout the country
Approved on February 14, 2000
Signed by President Joseph
E. Estrada
Amended republic Act No. 10691
Document Order No. 173, Series of 2017
“Section 8. Livelihood or KABUHAYAN Program – The Kabuhayan Program is a grant assistance for capacity building on livelihood for the working poor, vulnerable and marginalized workers, either for individual or group livelihood projects/undertakings xxx”
Revised Guidelines in the Implementation of the
Department of labor and Employment Integrated
Livelihood and Emergency Employment Programs
(DILEEP)
Signed on 13 February 2017 by
Secretary Silvestre Bello
N/A
26 Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service 27 Cite section number and quote provision identified in the governing law
291
(4) SERVICE INFORMATION PER GOVERNMENT SERVICE28
GOVERNMENT SERVICE: Livelihood Assistance SERVICE INFORMATION: DOLE Integrated Livelihood Program (DILP) or KABUHAYAN Program - A flagship program of the DOLE that provides grant assistance for capacity-building on livelihood and entrepreneurial ventures for self-employed workers who are unable to earn sufficient income, unpaid family workers, low waged and seasonal workers, workers displaced or to be displaced, marginalized and landless farmers, marginalized fisher-folks, women and youth, persons with disability. Senior citizens, indigenous peoples, victims of armed conflicts and parents of child laborers
SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis Client Steps/Procedures as indicated in the Citizen’s Charter
Legal Basis Total Processing Time
Total Fees to be Paid
Client Form
Beneficiary Profile (Individual)
Referral Letter
1. Approach staff and inquire on how to avail livelihood assistance
1.1 Briefing on availment as well as different livelihood programs together with the required documents
1.2 Endorse to the PESO Manager for interview
10 Minutes
2 Minutes
None
2. Attend interview 2.1 Interview and endorsement for Barangay
visitation 2.2 Conduct of Barangay Visitation 2.3 Prepare recommendation
15 Minutes
1 day after the scheduled visitation
None
TOTAL 1 day and 27 minutes
( LIVELIHOOD ASSISTANCE) Multi-Stage Processing
28 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
292
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE
(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD - PESO (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS
GOVERNMENT SERVICE
LEGAL BASIS OFFICE/AGENCY REGULATIONS Governing Law(s)
(Number and Short Title)29 Specific Provision in the
Governing Law(s) as Basis30 Issuance/Policy
Title Date of Effectivity Other Issuances/Policies
it Effectively Repeals/Amends
On-the-Job Training for Graduating
College Student
Republic Act No. 7722 Higher Education Act of
1994
“Sec. 8. Powers and Functions of the Commission – The
Commission shall have the following powers and functions:
a. Formulate and
recommend development plans, policies, priorities, and programs on higher education and research”
An Act Creating the Commission on
Higher Education, Appropriating
Funds Therefor and for Other Purposes
Approved on 18 may 1994 by President Fidel
V. Ramos
N/A
CHED Memorandum Order (CMO) No. 104, Series of
2017
“Section 1. An Internship Program is meant to provide students with
an opportunity to complement their formal learning with practical
knowledge, skills and desirable attitudes, and to gain hands –on experience in recognized Host Training Establishments (HTE)
Revised Guidelines for Student
Internship Program in the Philippines
(SIPP) for all programs
Signed on 28 December 2017 by Chairperson Patricia B. Licuanan,
Ph.D.
CHED Memorandum Order (CMO) No. 23, s.
2009
29 Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service 30 Cite section number and quote provision identified in the governing law
293
(4) SERVICE INFORMATION PER GOVERNMENT SERVICE31
GOVERNMENT SERVICE: On the Job Training Program SERVICE INFORMATION: A Training Program for students designed to immerse them in a work environment relevant to their courses in the attempt to learn productivity in, knowledge on, and respect for the workplace. On-the-Job training programs are course requirements providing an opportunity to not only apply the theories, principles and ideas learned in the academe but also enhance the technical knowledge, skills and attitudes of students towards work necessary for satisfactory job performance. On-the-Job training programs also serve as venue where students earn experience in career positions relevant to their choice of academic degrees as well as open up other future career choices towards gainful employment.
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES Requirement Legal
Basis Client Steps/Procedures as indicated in the Citizen’s Charter Legal
Basis Total Processing Time Total Fees to be Paid
Letter Request 1. Register and Present Letter Request from School 1.1 Receive Letter and assist in log book registration
5 Minutes None
• Endorsement Letter • Attendance Form • Student Information
Sheet • NSRP Form
2. OJT fill-up Attendance Form, student information sheet and NSRP forms 2.1 Assist (if needed) the OJTs in filling-up of the forms
15 Minutes None
3.Attend interview and orientation 3.1 Conduct interview and orientation re: OJT assignments and duties
30 Minutes None
4.Wait for issuance of Endorsement letter 4.1 Prepare endorsement letter to different offices of the Marinduque Provincial
Government 4.2 Affix signature at the endorsement letter by PESO Manager
4 Minutes
2 Minutes
None
5. Proceed to the office assignment 30 Minutes
TOTAL 1 hour and 27 minutes
31 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
294
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE
(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD-PESO Marinduque (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS
GOVERNMENT SERVICE
LEGAL BASIS OFFICE/AGENCY REGULATIONS Governing Law(s)
(Number and Short Title)32
Specific Provision in the Governing Law(s) as Basis33 Issuance/Policy Title Date of Effectivity
Other Issuances/Policies it
Effectively Repeals/Amends
Work Immersion Assistance (Senior High School Students)
Executive Order No. 139
Sec. 4. Program Components. KABATAAN: 2000shall have two (2) program components. The President’s Youth Work Program (PYMP) is the year- round implementation of the component programs of the President’s Summer Youth Work Program (PSYWP). The Program shall have eight (8) components, as follows: Xxx
b. Work Appreciation Program (WAP). The WAP shall develop the value of work appreciation and ethics among college and high school students by providing them with apprenticeship and actual work opportunities in private establishments. The program shall involve various private sector groups and employers federations and shall be coordinated by the Department of Labor and Employment (DOLE)
Creating the KABATAAN: 2000
Steering Committee, the Action Officers Committee and the Regional Steering Committee in the Implementation of
the Year-round Youth Work
Program: 2000 and for Other Purposes
Signed by President Fidel V.
Ramos on 28
November 1993
N/A
Dep Ed Order No. 30, S. 2017
Section 1: Rationale One of the goals of the K12 Basic Education Program is to develop in learners the competencies work ethic, and values relevant to pursuing further education and/or joining the world of work. To achieve greater congruence between basic education and the nation’s development targets. Work Immersion, a required subject xxx has been incorporated into curriculum. This subject will provide learners with opportunities:
1. To become familiar with the workplace; 2. For employment simulation; and 3. To apply their competencies in areas of specialization/applied
subjects in authentic work environments”
Guidelines for Work Immersion
June 30, 2017
N/A
32 Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service 33 Cite section number and quote provision identified in the governing law
295
(4) SERVICE INFORMATION PER GOVERNMENT SERVICE34 GOVERNMENT SERVICE: Work Immersion Assistance SERVICE INFORMATION: Work Immersion is one of the course requirements for graduation. A Senior High School Student has to undergo Work Immersion in an industry that directly relates to the student’s post -secondary goal. Through Work Immersion, the students are exposed to and become familiar with work related environment related to their field of specialization to enhance their competence. Specifically, the students are able to: (i) gain relevant and practical industrial skills under the guidance of industry experts and workers; (ii) appreciate the importance and application of the principles and theories taught in school; (iii) enhance their technical knowledge and skills; (iv) enrich their skills in communications and human relations; and (v) develop good work habits, attitudes, appreciation, and respect for work. These prepare them to meet the needs and challenges of employment or higher education after graduation.
SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis
Client Steps/Procedures as indicated in the Citizen’s Charter Legal Basis
Total Processing Time Total Fees to be Paid
Letter Request Attendance Form
Student Information Sheet NSRP
1. Register and Present Letter Request from School 1.1 Receive letter and assist in logbook registration
5 Minutes None
2. Senior High School fill-up Attendance Form, Student Information Sheet and NSRP Forms
2.1 Assist (if needed) the WIS in filling-up to the forms
15 Minutes None
3. Attend interview and orientation 3.1 Conduct interview and orientation Re: WIS assignments and duties
30 Minutes None
4.Wait for issuance of Endorsement Letter 4.1Prepare endorsement letter to different offices of the Marinduque Provincial Government 4.2Affix signature at the Endorsement Letter by PESO Manager
5 Minutes 2 Minutes
None None
5.Proceed to the office assignment 5.1Endorse WIS to their office assignment
30 Minutes None
TOTAL 1 Hour and 27 Minutes
34 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
296
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE
(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD-PESO (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS
GOVERNMENT SERVICE
LEGAL BASIS OFFICE/AGENCY REGULATIONS Governing Law(s)
(Number and Short Title)35
Specific Provision in the Governing Law(s) as Basis36 Issuance/Policy Title Date of Effectivity
Other Issuances/Policies
it Effectively Repeals/Amends
Overseas Filipino Workers
Reintegration Assistance
Republic Act No. 10022
Section 10, Section 17 of Republic Act No.8042, as amended, is hereby amended to read as follows: “Section 17. Establishment of National reintegration Center for Overseas Filipino Workers – A national reintegration center for overseas Filipino workers (NRCO) is hereby created in the Department of Labor and Employment for returning Filipino migrant workers which shall provide a mechanism for their reintegration into the Philippine society, serve a promotion house for their local employment, and up their skills and potentials for national development The DOLE, OWWA and POEA shall within ninety (90) days from the effectivity of this Act, formulate a program that would motivate migrant workers to plan for productive options such as entry into highly technical jobs or undertakings, livelihood and entrepreneurial development, better wage employment, and investment of savings” “Section 11, Section 18 of Republic Act No. 8042, as amended is hereby amended to read as follows “Section 18. Functions of National Reintegration Center for Overseas Filipino Workers-The center shall provide the following services; (a) Develop and support programs and projects for livelihood,
entrepreneurship, savings, investments, and financial literacy for returning Filipino migrant workers and their families in coordination with relevant stakeholders, service providers and international organizations. Xxx (g) Develop capacity-building programs for returning overseas Filipino workers and their families, implementers, service providers, and stakeholders.
An Act Amending Republic Act No. 8042, Otherwise
known as the Migrant Workers and Overseas Filipinos
Act of 1995, as amended, further
improving the Standard of
Protection and Promotion of the
Welfare of Migrant Workers, their Families and
Overseas Filipinos in Distress, and for Other Purposes.
8th day of July 2010
Republic Act No. 8042
35 Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service 36 Cite section number and quote provision identified in the governing law
297
(4) SERVICE INFORMATION PER GOVERNMENT SERVICE37 GOVERNMENT SERVICE: Overseas Filipino Worker Reintegration Assistance SERVICE INFORMATION: The Overseas Workers Welfare Administration (OWWA)’s Reintegration Program covers two major components: economic and psycho-social. The economic component includes social preparation programs for livelihood projects or community-based income generating projects, skills training and credit facilitation and lending. Activities may take place while overseas to prepare workers for the reintegration and upon return to the Philippines. The psycho-social component includes community organizing program or organizing of OFW family circles and services like social counseling, family counseling, stress debriefing, and training on capacity building, value formation. OWWA Philippines Loan is part of Reintegration Program chiefly intended to provide OWWA member-OFWs with financial alternatives.
SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis
Client Steps/Procedures as indicated in the Citizen’s Charter
Legal Basis
Total Processing Time
Total Fees to be Paid
Passport ( 1 xerox copy)
OWWA Membership Form
Employment Contract (if any)
Case Intake Form
1. Approach staff, inquire about the program and submit the corresponding requirements
1.1 Verify requirement 1.2 Interview applicants and prepare Case Intake Sheet Form 1.3 Prepare referral Letter for OWWA’s action 1.4 Review and approve Referral Letter
5 Minutes 30 Minutes
5 Minutes 10 Minutes
None
2. Wait for the issuance of Referral Letter 2.1 Issue Referral Letter to the applicant and advise them to proceed to OWWA Marinduque Field Office
50 Minutes
None
TOTAL 1 Hour and 40 Minutes
37 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
298
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE
(1) NAME OF DEPARTMENT/AGENCY/LGU: LMD-PESO (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS
GOVERNMENT SERVICE
LEGAL BASIS OFFICE/AGENCY REGULATIONS Governing Law(s)
(Number and Short Title)38
Specific Provision in the Governing Law(s) as Basis39 Issuance/Policy Title
Date of Effectivity
Other Issuances/Policies
it Effectively Repeals/Amends
Overseas Filipino Worker’s
Dependent Educational Assistance
Republic Act No. 10801 –“Overseas Worker’s Welfare Administration
Act”
“Sec. 35. Benefits and Services to OFWs – Xxx (e) Social Benefits – A member-OFW shall be covered with the following social benefits: Xxx (3)Education and Training Benefits – A member, or the member’s designated beneficiary, may avail any of the following scholarship programs, subject to a selection process and accreditation of participating institutions: (i) Skills-For-Employment Scholarship Program – For technical or vocational training scholarship; (ii) Education for Development Scholarship Program – For Baccalaureate programs; and (iii) Seafarer’s Upgrading Program – To ensure the competitive advantage of Filipino Seafarers in meeting competency standards, as required by the International Maritime Organization (IMO), International Labor Organization (ILO) Conventions, treaties and agreements, sea-based shall be entitled to one upgrading program for every three (3) membership contributions. The annual scholarship lists of all these programs shall be submitted to the Board.
An Act Governing the Operations and Administration of the Overseas
Workers Welfare
Administration
Approved may 10, 2015 by
President Benigno S. Aquino III
N/A
38 Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service 39 Cite section number and quote provision identified in the governing law
299
(4) SERVICE INFORMATION PER GOVERNMENT SERVICE40 GOVERNMENT SERVICE: OFW Dependent Educational Assistance SERVICE INFORMATION: OWWA Scholarship Grants and Educational Programs: The Overseas Workers Welfare Administration (OWWA) offers scholarship grants and educational programs to assist dependents of their Overseas Filipino Worker (OFW) members. OWWA offers scholarships grants and educational programs for OFW dependents. Few of which are the following: Education for Development Scholarship Program (EDSP)
- Scholarship grant offered to qualified dependents of active OWWA members who intend to pursue a 4-5 years baccalaureate course in any preferred college/universities - Financial assistance of Php 60,000.00 per school year
OFW Dependents Scholarship Program (ODSP) - Educational assistance of Php 20,000.00 per school year to qualified dependent of an active OWWA member-OFW whose salary is not more than US 600.00
Educational Assistance through Scholarship in Emergencies (EASE) - Educational Assistance of Php 10,000.00 per annum for a maximum period of 4 years to qualified dependent of an OWWA member with active membership status at the time of their repatriation
to the country from the declaration of the outbreak (Covid-19) on February 1, 2020. SERVICE INFORMATION
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES Requirement Legal
Basis Client Steps/Procedures as indicated in the Citizen’s Charter Legal Basis Total Processing
Time Total Fees to be Paid
Passport of OFW (1 xerox copy) OWWA Membership form of OFW (1 xerox copy) School Report Card EDSP Form I
1. Approach staff inquire about the program 1.1 Give brief information relative to the scholarship programs 1.2 Prepare Referral Letter for OWWA’s action 1.3 Review and approve the referral Letter
30 Minutes
5 Minutes 10 Minutes
None
2. Wait for the Issuance of referral Letter 2.1 Issue Referral Letter to the client and advise to proceed to the OWWA Marinduque Field Office
5 Minutes
None TOTAL 45 Minutes
40 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
300
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE
(1) NAME OF DEPARTMENT/AGENCY/LGU: HRMO/MARINDUQUE PROVINCIAL GOVERNMENT (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS
GOVERNMENT SERVICE
LEGAL BASIS OFFICE/AGENCY REGULATIONS Governing Law(s)
(Number and Short Title)41 Specific Provision in the
Governing Law(s) as Basis42
Issuance/Policy Title
Date of Effectivity Other Issuances/Policies it Effectively Repeals/Amends
Human Resource Management
Services
RA 7041
2017 ORA OHRA (Revised 2018)
Rule I Omnibus Rule of
Implementing Book V of EO 292
Rule VIII Omnibus Rule of
Implementing Book V of EO 292
RA 7305 Magna Carta of Public
Health Workers
41 Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service 42 Cite section number and quote provision identified in the governing law
301
(1) SERVICE INFORMATION PER GOVERNMENT SERVICE43 GOVERNMENT SERVICE: _Issuance of Employment Certification to COS/JO
SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis Client Steps/Procedures as indicated in the Citizen’s Charter
Legal Basis Total Processing Time
Total Fees to be Paid
Request for COE The client is advised to pay at the Provincial Treasurer’s Office for Certificate of
Employment
Art 16 of Provincial Tax Ordinance,
Series 2014
5 mins. P50.00
Official Receipt Preparation of COE 10 mins
Issuance of COE to client after signature of HRMO Head
5 mins
TOTAL 20 mins P50.00
43 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
302
(1) SERVICE INFORMATION PER GOVERNMENT SERVICE44 GOVERNMENT SERVICE: _Recruitment, Selection and Placement
SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis Client Steps/Procedures as indicated in the Citizen’s Charter
Legal Basis Total Processing Time Total Fees to be Paid
Publication of Vacant Position, Applicant’s PDS, eligibility (if any)
RA 7041 Receipt of Application from walk-in clients/next-in-ranks/thru e-mail Qualification of applicant is pre-assessed
5 mins.
10 mins.
Authority to be filled Qualified applicants shall wait for notice of schedule of examination/HRMPSB Evaluation
Agency Merit Selection
Plan
After completion of fifteen (15) days
publication
HRMPSB Evaluation 2017 ORA OHRA
(Revised 2018)
Applicants undergo panel interview on schedule
At least a day after examination
Comparative Assessment and Evaluation Result
Candidate is selected by the appointing authority from among the top five (5) ranking candidates
A day after completion of HRMPSB ratings
Certification is issued for the selected candidate. Immediately upon receipt of identified candidate
Complete documents i.e., Clearances, Medical Cert., Eligibility (if any), IPCR (for government employee)
Rule VIII Omnibus
Rules Book V of EO 292
Appointment is prepared with support documents for signature of PHRMO and approval of the Appointing Authority. /Oath taking
35 mins.
On Boarding/Orientation to the newly-appointed employee/s A day after oath taking TOTAL 18 days, 50 mins
44 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
303
(1) SERVICE INFORMATION PER GOVERNMENT SERVICE45
GOVERNMENT SERVICE: Application for Leave of Absence
SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis Client Steps/Procedures as indicated in the Citizen’s Charter
Legal Basis Total Processing
Time
Total Fees to be Paid
Leave application Rule I Omnibus Rules Implementing Book V of EO
292
Receipt of Application of Leave from clients Application of Leave logged in
5 mins.
5 mins.
Forwarded to ATLMS Administrator for approval 10 mins Has signature of applicant and Chief of Office
Forwarded to verifier and recommending approval of HRMO Head
5 mins
Approved Leave Application returned to ATLMS Administrator
5 mins
Approved Vacation Leave (not more than 5 days) is forwarded to the office concerned
5 mins
Approved SPL & Vacation Leave (more than 5 days with medical certificate indorsed to PGO for signature of LCE
1 hr.
Approved FL/VL Returned to HRMO and forwarded to office concerned 5 mins
TOTAL 1 hr. & 40 mins
45 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
304
(1) SERVICE INFORMATION PER GOVERNMENT SERVICE46
GOVERNMENT SERVICE: Assistance to Would-be retirees SERVICE INFORMATION
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES Requirement Legal
Basis Client Steps/Procedures as indicated in the Citizen’s Charter
Legal Basis Total
Processing Time
Total Fees to be Paid
At least one (1) year before retirement
The would-be retiree is advised to report to GSIS Satellite Office to secure tentative retirement benefits
5 mins.
The personnel must attend Pre-Retirement Orientation conducted by HRMO yearly
Three (3) mos. before retirement, secure GSIS Retirement Application and Declaration of Pendency/Non-Pendency of Case from HRMO
5mins
Indorsed to the Governor for signature
5 mins
Properly filled out application with updated
Service Record
One month before retirement, the would-be retiree is advised to submit retirement application to GSIS
5 mins
When retired, personnel is advised to wait for Notice of GSIS to submit Declaration of Pendency /Non-Pendency of Case Form
5 mins
The retiree waits for two (2) to three (3) days for release of retirement benefits
TOTAL 25 mins
46 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
305
(1) SERVICE INFORMATION PER GOVERNMENT SERVICE47 GOVERNMENT SERVICE: Assistance to Would-be retirees in Claiming Pag-IBIG Provident Benefit Claims
SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis Client Steps/Procedures as indicated in the Citizen’s Charter
Legal Basis Total Processing Time
Total Fees to be Paid
After claiming GSIS benefits The retiree is assisted in filling out Pag-IBIG application for Provident Benefits
10 mins
GSIS clearance, 2 valid IDs Birth Cert. from PSA, Updated Service Record, Cert. of last 6 mos. premium payment from PTO
Advise the retiree to submit documents to the Pag-IBIG Desk Officer
5 mins
Total 15 mins
47 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
306
(1) SERVICE INFORMATION PER GOVERNMENT SERVICE48 GOVERNMENT SERVICE: Assistance to Public Health Workers with Magna Carta
SERVICE INFORMATION LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Requirement Legal Basis Client Steps/Procedures as indicated in the Citizen’s Charter
Legal Basis Total Processing Time
Total Fees to be Paid
Approved SP Resolution on the grant of Magna Carta
RA 7305 Magna Carta of Public Health
Workers
Preparation of Plantilla and Notice of Salary Adjustment (NOSA) of health personnel. Next, forwarded to PBO for checking and
signature
2 hrs.
After checking, Plantilla Allocation List is for signature of Office Head and HRMO and LCE. NOSA is for signature of LCE
Depends on the availability of signatories
Approved Plantilla, Position Allocation List
Copies of approved PlantillaPosition Allocation List transmitted to PBO
30 mins
Approved NOSA NOSA transmitted to Office of the health personnel for appropriate action
5 mins
Total 2 hrs 35 mins
48 Please note that one table is to be filled-up per Government Service. To fill up:
a) List down all requirements applicable to the government service b) Per requirement, cite legal basis/rationale why requirement is essential c) Steps/Procedures should be listed in the Client's perspective d) If applicable, legal basis of each step/procedure may be indicated in column 4 e) Input the total processing time for the service in working days and/or hours f) Input the sum of all fees paid for the service
307
ADMINISTRATIVE ORDER NO. 23 COMPLIANCE REPORT TEMPLATE
(1) NAME OF DEPARTMENT/AGENCY/LGU: Provincial Treasurer’s Office (2) SUBMITTED UPDATED CITIZEN’S CHARTER TO ARTA ON JULY 25, 2020: [ ] Yes [ ] No (3) LIST OF ALL FRONTLINE SERVICES AND CORRESPONDING LEGAL BASIS
GOVERNMENT SERVICE
LEGAL BASIS OFFICE/AGENCY REGULATIONS Governing Law(s)
(Number and Short Title)49
Specific Provision in the
Governing Law(s) as Basis50
Issuance/Policy Title Date of Effectivity Other Issuances/Policies it Effectively Repeals/Amends
COLLECTION OF TAXES, FEES & CHARGES:
1) Real Property Tax 2) Real Property
Transfer tax 3) Professional Tax 4) Amusement tax 5) Tax on Business of
Printing and Publication
6) Franchise Tax 7) Tax on Delivery
Trucks/vans/Jeeps 8) Tax on Quarry
Resources 9) Tax on
Transportation Business
10) Hospital Fees and Charges
11) Governor’s Permit Fee for: a) Amusement
Republic Act No. 7160
Provincial ordinance No. 117, Series 2014 – “An
Ordinance Providing for the 2014 Revised
Provincial tax Code of the Province of Marinduque”
Executive Order No. 15-19 dated August 19, 2019
49 Number and short title of the governing law which mandates and gives power to the agency or LGU to regulate and/or offer the service 50 Cite section number and quote provision identified in the governing law
308
b) Franchise c) Business on Printing
& Publication 12) Equipment/Venue
Rental a) Engineering
Equipment b) Agricultural
Equipment c) Venue (Convention
Center) 13) Secretary’s Fee
13.1 From Assessor’s Office a) Certified True Copy of Tax Declaration b) Certificate of Landholdings/Improvement c) Any other documents d) Sketch Plan or Location Plan 13.2 From Veterinary Office
a) Veterinary Health Certificate
b) Health Inspection Certificate
c) Rabies Vaccination 13.3 From Provincial Treasurer’s Office (Certification for GSIS/PhilHealth/HDMF Contributions/Loan Remittances) 13.4 From Human Resource Management a) Service Record b) Employment Certificate
14) Fines and Penalties a) For Stray Dog
Provincial ordinance No. 117, Series 2014 – “An
Ordinance Providing for the 2014 Revised
Provincial tax Code of the Province of Marinduque”
Provincial Ordinance No. 117, Series 2014 –
“An Ordinance Providing for the 2014 Revised Provincial tax
Code of the Province of Marinduque”
309
b) For Illegal Shipment of Meat and Products
c) For Illegal Fishing 15) Sale and Issuance of
Accountable Forms 16) Issuance of
Clearance as to Money Accountabilities
17) Issuance of Certification (GSIS/PhilHealth/HDMF Contributions/Loan Remittances
RA No. 9482 – “Anti-Rabies Act of 2007”
Provincial Ordinance No. 38, s. 2002
Provincial Ordinance No 55, s. 2006
Provincial Ordinance No
69, s. of