Post on 22-Jan-2022
Provider Portal-Accessing Documents and Inbox
User Manual
PROVIDER PORTAL:ACCESSING REFERENCE DOCUMENTS & MESSAGE INBOX
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Table of Contents
View Broadcast History…………….…………………..……………………………..……….…..3
Access Reference Documents ………..…………………….……………………………………5
Access Message Inbox.…………………………………………….……………………………….8
Write a New Message………………………………………………………………………9
Respond to an Inbox Message…………………………………………………………..14
Delete a Message…………………………………………………………………………..16
Write and Out Of Office Message………………………………………………………17
Access Other Info……………………………………………………………………………………18
Frequently Asked Questions…………………………………………………………….18
Contact Us…………………………………………………………………………………….19
Contact Details………………………………………………………………………………………20
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View Broadcast Messages
Upon user log in, the broadcast message is displayed in a dialog box.
The broadcast message is usually a key update that is sent to all users.
To view the historical broadcast messages, from the profile drop-down list,
click Broadcast History.
View Broadcast History
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View Broadcast Messages
The list of broadcast messages is displayed in chronological
order (from newest to oldest).
View Broadcast History
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Reference Documents
The CareMore Provider Relations team uploads several
reference documents and newsletters for the benefit of users.
To view the documents, click Documents.
There are two types of documents uploaded in this section:
• General Reference Documents
• Provider Communication Documents
To view the general reference documents, click General Reference.
Access Reference Documents
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General Reference DocumentsGeneral reference documents consist of general CareMore information, patient education materials, and provider portal training materials.
• To open a particular document, select the year and the state under which the document is placed.
• Click the document name.
The reference document opens as a PDF file.
Access Reference Documents
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Provider communications consist of newsletters and information alerts.
Upon clicking Provider Communication , the documents
will open in a separate window.
Access Reference Documents
Provider Communication Documents
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Message Inbox
Providers can send messages to other providers, any CareMore users, or any
CareMore user role, as a group or individually. To access the message inbox,
click Inbox.
The Inbox page appears. The messages are displayed in the inbox.
The list of sent emails
are available in Sent Mail.
To write a new email, click
Compose.
Access Message Inbox
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Write a New Message
If you know the recipient’s email address, you can type in the TO…
text box. If not, you can search for the address from the Portal.
To start your search, click TO….
The USER DETAIL dialog box appears. Select the recipient
category from the list provided:
• Provider
• Caremore user
Type a part of the USER ID or USER NAME and click Search.
Access Message Inbox
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A message appears stating the recipient is
added in the Compose page.
Close the dialog box.
Write a New Message
The list of IDs/names matching the keyword
given is displayed.
• Select the recipient ID from the list.
• Click Add.
Access Message Inbox
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The recipient’s address is added in the TO…
text box.
To attach a document in your message,
click Attachments.
The Add Attachments dialog box appears.
To select the file, click + Choose file.
Write a New Message
Access Message Inbox
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Type a description about the attachment.
Click Add.
Note
You can attach multiple documents in the
message. To attach another document, close
the dialog box and click Attachments again.
Write a New Message
Go to the folder in which the file is saved and
select the file to be attached. Click Open.
Access Message Inbox
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Write a New Message
• Type the subject of the email in the
Subject text box.
• Key in the details in the Message
text box.
• Click Send Message.
Note
Message transmission from the sender to
receiver is real time but the inbox count is
refreshed every 20 seconds.
Access Message Inbox
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Access Message Inbox
To respond to a message in the inbox, select
the message.
Respond to an Inbox Message
The message appears.
Click Reply.
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Access Message Inbox
Click above the body of the email
and type your response.
Click Send Message.
Respond to an Inbox Message
An alert message appears stating
the message is sent.
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Delete a Message
You can delete a message from Inbox or Sent
Mail items. To delete a message, select the
message and click Delete.
Access Message Inbox
An alert message appears asking you to
confirm the deletion.
To confirm, click Yes.
The email is deleted. The deleted messages
are saved in Trash.
Note
All messages are retained for six months.
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Access Message Inbox
To write an out of office message,
click Out of Office Settings.
Write an Out of Office Message
Out of Office Settings dialog box appears.
• Select the duration from the From Date/Time
and To Date/Time sections.
• Type the auto-response that you want to send
in the Auto Reply Text section.
• Click Submit .
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Frequently Asked Questions
To view the frequently asked questions, click FAQ located at the bottom of the screen.
The list of frequently asked questions appears on screen. To view the
answer for a particular question, click the question.
The answer for the selected question is displayed below the question.
Access Other Info
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The page displays the contact details of the Medical Management,
Operations, and Information Technology teams.
To leave a message for a CareMore team about a particular issue:
• Select the issue type from the Select list drop-down menu.
• Type the subject of the message in the Subject text box.
• Type the details in the Message text box.
Click Send.
Contact Us
If you have any other questions, you may reach out to the CareMore Provider Relations team. To view their contact details, click CONTACT
located at the bottom of the screen.
Access Other Info
Note
Depending on the option selected from the Select list drop-down menu, the email will be sent to the respective CareMore team (Provider
Relations, Claims, UM Services, Member Services, etc.).
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Contact Details
CareMore Provider Relations:• 888-291-1358 • or ProviderRelations@caremore.com
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Thank You