Provider EVV System Training

December 21, 2017

1PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

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2PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

HHAX PA CHC Provider Information Centerhttps://hhaexchange.com/pachc

3PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

HHAeXchange System Training - Agenda

1Caregiver Module

2Schedule Module

3Visit Confirmation

(EVV)

4Prebilling

5Billing

Caregiver Management

5PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Caregiver – Data Entry (< 100) New Caregiver

Required Fields Demographics

(Employment Type) Address Emergency

Save Creates Profile

6PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Caregiver – Profile Overview Demographics

Employment

Address

Emergency

Schedule Management

8PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Scheduling Visits – Requirements Member Status = Active

Authorization = Valid Dates/Service Info

Plan of Care (POC)(MCO-specific)

9PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Scheduling Visits – Functionality Creating a Visit (Non-Skilled/Skilled)

Schedule Components1. Scheduled Time2. Caregiver3. Optional: Plan of Care (POC)4. Service Code5. Save Schedule

10PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Scheduling Visits - Calendar Member Calendar (Member Calendar Page)

COLOR CODES:GreenPinkWhite

11PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Scheduling Visits – Master Week “Permanent Schedule”

“Roll Over”

1. Hours (per day)2. Caregiver3. Service Code4. Selected Days5. Save “Permanent Schedule”

Visit Entry

13PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Visit Management - EVV EVV Configuration

Placing EVV via Phone Clock In Clock Out

Successful EVV

Sample Instructions

14PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Visit Management – Manual Visit Confirm1. Visit Info Tab

2. Visit Start Time3. Visit End Time

4. Reason

5. Action Taken

15PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Visit Management – Manual Visit Confirm6. Timesheets Required Approved

7. POC Duties(Plan of Care)

16PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Visit Management – View EVV Visits Visit Search (Visit Visit Search)

Member Calendar (Member Calendar Page)

17PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Visit Management – Call Dashboard Searching for Call Issues (Exceptions)

Understanding Call Maintenance “Buckets” Call Maintenance Missed Calls (In/Out/Call) Visit Log and Rejected Calls

18PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Visit Management – Call Dashboard Addressing Call Issues (Exceptions)

Fixing Call Issues Linking Calls Rejecting Calls

For Post-Session Updates & Questions:https://hhaexchange.com/pachc

PASupport@hhaexchange.com