Project Peace: BEST’s integrated system implementation

MN JayasankarKLG Systel Limited

BEST – A Good (G)old Utility

The Old Utility

• The Bombay Electric Supply & Tramways Company Ltd (BEST)

• a history of 134 years

• its started with own gen. capacity of 4,300 HP

• No generation these days.

The Gild Utility

• 9,44,000+ consumers, 11,75,000+ meters

• 2059 substations (RSS, DSS & DTs)

• 9300 Circuit Kilometers of feeders / cables

132, 33 & 22 kV Sub Stations

• The most populous underground electric cabling System in India

• Digitisation of records of 9300 KMs of feeders / cables is ongoing

• Phased replacement of most of the 11+ million mechanical meters are in process

• The Company powered with 7800+ Employees

• The number of intra-city offices are 30+

BEST Specifics

BEST – the need – felt and faced

Operational Excellence

• Services with rare outages – SAIDI < 34min, CAIDI ~57 min, SAIFI < 0.52

• Ensuring availability with high Network Density –Over 14K Customers per sq km

• All underground services

• Service with low response latency – Political and statutory compulsions

• Trusted to meet high expectations – Economic Capital, Film City

BEST Performance– the figures speak…

BEST – the quest…

How to improve ?

• Better Technology intervention

• Enhanced Information Transparency

• Superlative Financial Management

• Technology for Meter Reading

Project PEACE– Intervened Functions

Operational fronts for reforms ?

• Customer Care Centre – IVRS based

• Billing and Invoicing

• Automated Meter Reading

• Load Flow Analysis

• Technical Loss Assessment

• Energy Accounting and Load Forecasting

• Outage Information System

BEST – the Spread of Implementation

• Order Placed – 6 Nov 2007

• Data Centre Preparation – 31 Mar 2008

• System Study – 31 Jul 2008

• Configuration & Testing – 31 Oct 2008

• Go Live 1 Ward – 15 Nov 2008

• Full Roll Out – 1 Jan 2008

• Operation & Maintenance – 5 years from 1 Jan 2009

Project PEACE – The time lines

• Not only an ERP – some thing more, many things more

• Not only software implementation – domain synergy is the need

• Not only installation – Integrated Information, Inter-Operation and Maintenance

• Not only Consumer Satisfaction – Operational Excellence too.

• Not only IT Intervention – Continued Maintenance of the implemented system

Considerations

• Implemented System shall be an Integrated One – not ‘Integrateable’ one

• A partner with strong utility business expertise to implement the system

• The implementation must follow operation and maintenance, training & knowledge transfer at a comfortable pace.

• Change Implement-Handhold-AMC to Implement-Maintain-Transfer

• Keep partner to cool off the change

Innovative Decisions

BEST IT Roll Out

CM

Bill

AM

RM

NM

�Vidushi / SAP-ISU�Customer Care Centre�Camera based Spot Billing�Automated Meter Reading�Load Forecasting System�Management Information

SystemCI

EA

MM

CIS

PSMS

CRM

ABT

BCCs

CDC

LF

IVRS

SBM OIS

MIS

Project Peace and its pieces

Customers -

Domestic

Customers -

Industrial

Manual Meter Data

entry

AMR

Physical Reading

Hand Held Readers

Data Collection Layer Communication Layer Data Sanitization & Unification Layer

PSMS GUI for Technical

Loss Analysis

AMI System Interface for

Device Provisioning, Trend

Analysis

Interface for Load

Forecasting and Demand

Side Management

Application & Presentation Layer

Vidushi Interface for Portal

Like Features

SAP Interface for Master

Data Management

Vidushi Database

SAP Database

OPC Server for

PSMSCustomers -

Commercial

Hand Held Metering

DevicesSpot Billing Machines

AMI Data Pre-

processor

(Connectgaia -

MDM)

Vidushi Data Pre-

Processor

Data & Process Layer

SOA based Integration Architecture

AMI Database

Load Forecasting

Database

• 14 years if software development and services experience in utility sector

• Offers Business Life Cycle solutions and Power System Solutions.

• Brought up with many Fortune 500 companies in the areas of Oil and Gas, Manufacturing, Retail, Infrastructure, Power, Process, and new economy industries such as Information Technology, Telecommunications and the service sector.

Partner in Journey –

Architecture

�Vidushi�Connectgaia�SAP IS-U�PSMS�Load

Forecasting

�Vidushi�Connectgaia�SAP IS-U�PSMS�Load

Forecasting

�Master Data�User Management System

�System Status�Asset Management�Network Management�Customer Information

system�Control Board �Dashboards

�Plots and Charts�Knowledge Assisted

Reporting�Data Backup

�Master Data�User Management System

�System Status�Asset Management�Network Management�Customer Information

system�Control Board �Dashboards

�Plots and Charts�Knowledge Assisted

Reporting�Data Backup

End MetersEnd Meters ConnectivityConnectivity BackhaulBackhaul ApplicationApplication GUI & LAGUI & LA

wireless

wired

GSM/GPRS

and more…

Internet

Mobile Network

Device LayerDevice Layer Comm. InterfaceComm. Interface Data Transfer

Data Transfer

Clean/Process

/MDM/Persistency

Clean/Process

/MDM/PersistencyPresentmentPresentment

MDMMDM

NETWAVERNETWAVER

AMIAMI

SAP IS-USAP IS-UVIDUSHIVIDUSHI

LFLFR

WABTABT

RW

IVRSIVRS

AMR DATA COLLECTION

AMR DATA COLLECTION

RW

RW

AMI DISPLAYSAMI DISPLAYS LF TERMINALSLF TERMINALS

PSMS TERMINALS

PSMS TERMINALS

SAP DISPLAYSSAP DISPLAYS

RW

PSMSPSMS

RW

RW

RR

RW R

RW

R

RW

RW

RW

RW

Interaction, Integration and Data Flow

Salient Features of Integration

• The schema shall avoid duplication of data tables in same database and principle of BW shall be applied, as much as possible.

• Since, the minimum data updating frequency is 15 minutes, in-memory data tables shall be suitably (down)sized for performance improvement.

• A Modular MDM with modules in which logics and validations configured separately with each Application, to start with Billing, ABT, PSM, Load Forecasting and IVRS/Customer Care.

• APIs / Services so designed in MDM shall be quickly adaptable to the counts and items of parametric requirements

• To minimise the complexity of multiple user interfaces, SAP GUI to display as much role-classified data as possible in its interface.

• AMI Specific, high frequency, auto refreshing data like charts etc to be displayed in AMI GUI.

• The Load Forecasting and PSMS will have its own GUI for its operational management. However, the MIS portion of it shall be consumable by SAP GUI

• Similarly, AMI application shall offer MIS and CCS information, consumable by SAP / CCS / IVRS GUIs.

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MDUS – Our AMI

• Data being pushed to servers

• Time sliced connection management for very large consumer base

• Assured message delivery using MQTT Technology

• Data Preprocessing for Reporting and Load Fore casting applications

• “Shoulder Tapping” on field units on “urgent calls”

Resource Management in Implementation

• Three Tier Approach– Teams are defined to include the Utility

Members, Implementation Partner Members, Consulting Partner Members

– Project Management is with Implementation Partner

– Consulting Partner brings in more of global best practices and mitigation of implementation blues

– Expert Consultants are expected to vet the process and progress of implementation and to ensure alignment to the roadmap.

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Approach• The state-of-the-art Data Centre is planned,

developed and commissioned.

• High reliability servers specifically sized for each of the applications are deployed

• Series of In-house testing of applications before deployment in the Data Centre

• Scheduled training programme by deploying Mentors at each of the offices

• Gradually depleting Hand holding of Users for introduction to the system is planned

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Approach

• Modules of various AMI Applications are ensured with SOA Compliance

• Applications are defined and being designed with Integration and Inter-operability in consideration at apex level

• Rule bases and Management are maximised at the server level

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Present Status (14 Oct 08)• Vidushi-SAP – Deployed. User access configuration

under testing

• Data porting – Second Level Testing completed.

• AMR – field Installation of Meters and AMR Boxes are being on. To be completed by Mar 2009, due to the availability of system outage for retrofitting. Application is deployed

• Tech Loss Analysis-SLDs are completed. Data being aggregated for direct porting

• Load Forecasting – Installed, Being tested

• Customer Care Centre – Integration Testing Completed.

• Bills for 4 out of 9 categories compared with previous 4 months data.

Challenges

• Requirement of accommodating dual address requirement

• Support for ongoing data sanitisation activity through Vidushi

• Incorporation of change customer expectations evolving during the implementation

• Unavailability of relational electrical system data at the lower tiers of distribution

• The strength & inheritance of the processes of the century old company

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Introduction

• KLG Systel has developed its own Business Process Automation Software christened “Vidushi”

• The company also developed the award winning Demand Side Management solution “connectgaia.com”, with hosted web solution for the DSM

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Introduction

• It is also Go-to-Market partner of SAP, IBM, Elster Metering and many more.

• “Vidushi” has a customer base of over 45 million.

• Connectgaia has a user base of 60 with around 1000 installations.

• The company has 4 SAP implementations to its credit, including the implementation of SAP in BEST

• It has an Employee Productivity of over 5 Million per employee per annum

• Listed in NSE, BSE, Luxumberg and Singapore

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Introduction

• KLG Systel has developed its own Business Process Automation Software christened “Vidushi”

• The company also developed the award winning Demand Side Management solution “connectgaia.com”, with hosted web solution

• Its Life Cycle Solutions division handles Computational Engineering & Sciences, Enterprise Project Management, Automation & Manufacturing, Enterprise Business

• Its Power Systel Solutions manages SG61, Vidushi, ETAP , PSMS, PSCAD, CMPIC, connectgaia.com and SAP supply and Installation in Utility Sector

Why KLG• KLG has over 14 years of experience in operating

in Energy Distribution and Plant Life Cycle Management Systems

• KLG Possess the Domain know-how right through its past operations

• KLG has an accepted solution “Vidushi” for managing the Information System of Utilities

• KLG has in-depth knowledge to the intricacies of Demand Side Management and complexities of communication associated with it

• KLG has a fleet of experts on board and on call from the Utility Domain both in performing and advisory rolls28

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Summary• Utility requirements transcends ERP and longs

specifically for the following too– field measurement systems

– hybrid communication systems

– integrated data and Application centre

– Integrated IVRS based Customer care Centre

– System Operation by the Implementation Agency, in continuation, for at least 2 years

– Field Services by the by the Implementation Agency for the hand holding period will provide grass root level cultural change

Infr

astr

uctu

re S

ervi

ces

InformationServices

DevelopmentServices

SecurityServices

IT ServiceManagement

Data Transport

Data Sources

AM AMI GIS MM BillingRevenue

Mgmt

SG61 MDM

Business Optimization Services (Analytics)

Inte

ract

ion

Ser

vice

s E

nabl

es c

olla

bora

tion

betw

een

empl

oyee

s, c

lient

s,pr

oces

ses,

and

info

rmat

ion

(por

tals

, das

hboa

rds)

Par

tner

Inte

ract

ion

Process Modeling& workflow

CI

SCADA

Enterprise Service Bus

CRM DSMEnergyAccntng

An architectural blueprint to support the integration of applications and new services for a Utility company.

Technology Platform

Solutions Available

Solutions available� Vidushi Software – developed in technical collaboration with IBM and

SAPCovers� Consumer Indexing� GIS� Asset Management� Connection Management� Meter Management / Meter Data Management� Energy Accounting and Reconciliation (Technical / Commercial Loss

Analysis)� Customer CareOther Applications� Load Forecasting� Load Flow Analysis / Technical Loss Analysis

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Connectgaia.com – Intelligent Electricity

• enables the creation of an intelligent network

• pools dispersed and diverse resources

• build a power generation, transmission and distribution network that is flexible, accessible, reliable and economical

• Leverages advanced metering, sensors, proven IP communication technologies and a robust IT backbone

• empowers electricity consumers and bring more intelligence in energy management

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Connectgaia.com – Home Metering

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Connectgaia.com – Industrial Metering

• System sho

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Future Place - Connectgaia

• Mobile Cell Power Supply Monitoring System

• Highway Exhibit Control Systems

• Agricultural Pumps Monitoring & Control Systems

• Farm House Monitoring

• In room ambient & facility controls in Hotels

MN JayasankarKLG Systel Limited

jayasankar@klgsystel.com