The InFormation Portal SystemTitan Technology Planning

Project Management

InFormation Portal System

This presentation demonstrates the conception, creation, and capabilities of the InFormation Portal System.

Business Problem

System Planning and Design

Application Demonstration

Retrospection and Future Outlook

BUSINESS PROBLEM

Grace Instrument

•Leader in Viscometers, Rheometers, and special Acidizing Equipments .

•Design, produces, and supports its own products.

•Customer Service is the focus and the goal

However………

Role Clash!

•Shad Turner , the sole expert.

•Support staff dependent on Shad Turner’s experience.

•Support Calls are unnecessarily lengthy.

•Shad forced to resort to overtime.

•Low customer service standard.

Let’s look at some numbers…….

$200- Shad’s weekly Overtime

52 weeks per year

30 minutes extra support time @

$11/hr7 calls/day @ 52 weeks per year

$20,410 lost yearly, due to the business

problem!

The Solution

•InFormation Portal containing product support content.

•Search options makes finding answers easy!

•Friendly web interface

PROJECT INITIANTION, PLANNING, AND DESIGN

Raheel (Project

Manager)

Michael (Programmer)

John (Database

Design)

Duc (Database Architect)

Sean (Web design)

Surapheal (Assistant Manager)

Titan Technology Planning

Planning the InFormation System

•Studied current system in detail; documented all business rules.

•Document stakeholder expectations.

•Determine Goals .

•Conducted feasibility studies for proposes system.

•Produced initial proposal.

Goals

Increase Customer Service

Support Staff Independence

Reduce Operational Cost

Support Staff Independenc

e Increased Customer Service

Reduce Operational

Costs

Document all Support Materials

SystemBenefits:$20,410

System Costs:$350

Training: $110

Sponsor Time:$250

Human Resources:

13,500

93%

Return On Investment!

Designing the InFormation System

•Designed Data Flow Diagram mapping proposed system.

•Lessons Learned

Designing the InFormation System

•Designed Data Flow Diagram.

•Produced GUI ‘Mock-ups’

•Designed Forms and Reports

•Lessons LearnedComprises

Designing the InFormation System

•Selected Technical Medium

• PHP• MYSQL

•Good Choice?

Developing the InFormation System

•Created Database based on normalized ERD.

•Lessons Learned

Developing the InFormation System

•Coded Front-end application with PHP script.

•Over 2,000 lines of code!

•Lessons Learned

APPLICATION DEMONSTRATION

RETROSPECTION AND FUTURE OUTLOOK

Lessons Learned

•Always commit to change control.

•Work ahead when there is slack.

•Communication is key with sponsor

• Freedom of expression leads to ingenuity.

•The choice of leader is imperative to the success of a project.

Future Plans

•User Feedback and Critique

•Full server-side e-mail functionality so it can send from the server and not the mail client

•Update the search function to accommodate a much larger data set.

SUCCESS?

Shad Turner: Project Sponsor

Questions?Comments?

Critisism?