1

Business Process Management

For Problem Tracking

2

#1 IN OPEN SOURCE BPM

•1,600,000 DOWNLOADS

•40,000 COMMUNITY MEMBERS

•500+ CUSTOMERS

•100 EMPLOYEES

•60 TECH & SI PARTNERS

AWARDS

BONITA OPEN SOLUTION SUITE

Process design,modeling and simulation

Connect, integrate

Application development

User experience

User accessTask management Test, execute, monitor

PROBLEM TRACKING

• Custom issue forms to document issues properly• Assign actions to staff to resolve issues• Report on the status of issues to management• Monitor the outcome of the actions taken• Estimate/measure Impact via process simulation

CUSTOM ISSUE FORMS TO THOROUGHLY DOCUMENT ISSUES

CUSTOM ISSUE FORMS TO THOROUGHLY DOCUMENT ISSUES

ASSIGN ACTIONS TO STAFF TO RESOLVE ISSUES

• Business rules/conditions

• ‘Actor’ assignment

• Timers

• Email connectors

MONITOR THE OUTCOME OF THE ACTIONS TAKEN

8

KPIs Accessible from User Experience Portal

KPI Reports Output to Format of Microsoft Office, PDF, Open Office, etc.

Number of Cases by Year Number of Cases by Dept.

Number of Cases by Department

Statuses of Cases

Number of Cases by Department

Closed, 22%Open, 22%

In Progress , 56%

REPORT ON THE STATUS OF ISSUES TO MANAGEMENT

List of Help Desk Tickets

Request Type

ESTIMATE/MEASURE IMPACT VIA PROCESS SIMULATION

•Estimate impact and possible consequences based on resources, schedule, cost or scope

11

STAY CONNECTED WITH US!Vivecca.yongtim@bonitasoft.com

CORPORATE WEBSITE

• Product & Services descriptions

• References & Use Cases

• Webinars & White papers

twitter.com/bonitasoft

facebook.com/bonitasoftbpm

linkedin.com/groups?gid=3182097

youtube.com/bonitasoft

OPEN SOURCE COMMUNITY

• Forums

• Contributions

• Source Code