Primary Authority Works

Nollaig Hallihan

Giles Speid

Primary Authority Works 01 July 2014

• Background to WCC

• Motivation for Primary Authority

• WCC Model

• Primary Authority Achievements

• Existing Partnerships

• Case Studies

Agenda

Primary Authority Works 01 July 2014

• 2,204 hectares (8.51 square miles)

• Resident population of c.232,000

• Transient population of over

• 1 million people/day

• More than 46,500 workplaces

• Greater than 80 head-offices

Background

Primary Authority Works 01 July 2014

• Reduce Burden on Business

• Shape and affect future Development of Processes

• Increase impact & effectiveness within WCC, online and across the country

• Share Best Practice with other Local Authorities

•Develop a competent work force

Motivation for PA

Primary Authority Works 01 July 2014

• Two Officers on Each Partnership

• Account Managers

• PA – key role for all.

• Forecasting service demand

• Core functions of Primary Authority

• Options / electives

• Clarity & reassurance

The Westminster model

Primary Authority Works 01 July 2014

• 44 Partnerships Nominated and operating well

• Reviewed and provided feedback on countless documents

• Issue Assured Advice Regularly

• Competently and quickly respond to referrals

• National Inspection Plan – Catering

• Trade Association – PAGB

• Council of the Year

PA Achievements

Primary Authority Works 01 July 2014

Westminster’s existing partnerships

Primary Authority Works 01 July 2014

Case Studies

Primary Authority Works 01 July 2014

Asking Price £10,950,000 Freehold

Primary Authority Works 01 July 2014

A one-bed apartment, interior designed by Candy & Candy, in this most prestigious new residential building, with an unparalleled range of services

and amenities provided by Mandarin Oriental Hotels

1 bedroom, 1 reception room, 1 bathroomLift, 24- hour Concierge

Available Now (flexible Furnishings)£3,750 per week

Primary Authority Works 01 July 2014

City of Westminster Doctrina

13th March 2014 – Lettings SeminarThe Lord Mayor’s Parlour

City Hall, 64 Victoria Street, London SW1E 6QP

Primary Authority Works 01 July 2014

“Our brand is recognised for delivering high standards of service and professionalism. I have found over the past few years that the working relationship that we have developed with our Primary Authority; Westminster Trading Standards has been crucial to Savills maintaining the high standards that are essential to our reputation.”

Derry Lynch - Compliance Director

Primary Authority Works 01 July 2014

Primary Authority Works 01 July 2014

• Following an OFT undertaking and signing with Westminster TS the company now give a fairer market price for the vehicle.

• The price is now held for 7 days.

• Better communication with the consumer before transaction.

• Trading Standards Officers trained to become vehicle purchasers so they can fully audit their systems.

Primary Authority Works 01 July 2014

“Your officers have formed a good understanding of the business by taking time out to attend meetings to understand what our short, medium and long term goals are. With this knowledge they have been able to give both legislative and practical advice in many areas of our business.”

Paul MacMahon - Finance Director

Primary Authority Works 01 July 2014