ADAM PISONICo-Founder & CTO, Yammer | @yammeradam

FORTUNE 500 CHURNS AT 8%

FORTUNE 500 CHURNS AT 8%

ACCELERATINGPACE OF CHANGE

COMPANIES WERE NOT BUILT FOR CHANGE

EFFICIENCY

25%

2010 2015

NON-ROUTINE WORK

40%

Source: http://www.gartner.com/newsroom/id/1416513

2012 Gallup Employee Engagement Index

70% OF U.S. WORKERS ARENOT ENGAGED IN THEIR JOBS

RETURN ON ASSETS

PRODUCTIVITY

DELOITTE SHIFT INDEX

SPEED OF INFORMATION

SU

CC

ES

SYOUR

CUSTOMERS

YOURCOMPANY

Feedback Loop

SPEED OF INFORMATION

SU

CC

ES

S

SPEED OF INFORMATION

SU

CC

ES

S

Listening Stations Large Inventory

ON-DEMANDMUSIC

MUSICSTORE

Tower InsiderLoyalty Program

THE RESPONSIVE ORGANIZATION

Learns and responds rapidly through

open communication, experimentation,

and working as a network.

SPEED OF INFORMATION

SU

CC

ES

SLearning onrapid cycles

Organizeas a network

Experimentation

Open flowof information

NETWORKS

EMPOWER

INTRINSIC MOTIVATION

COMMUNITY

NETWORKS

EMPOWER

INTRINSIC MOTIVATION

COMMUNITY

HIERARCHIES

CONTROL

EXTRINSIC REWARDS

CUSTOMERS & PARTNERS

CONTROL

EXTRINSIC REWARDS

CUSTOMERS & PARTNERS

NETWORKS

NETWORKS

EMPOWER

INTRINSIC MOTIVATION

COMMUNITY

EMPOWER

NETWORKS

INTRINSIC MOTIVATION

COMMUNITY

HIERARCHIES

CONTROL

EXTRINSIC REWARDS

CUSTOMERS & PARTNERS

HIERARCHIES

EXTRINSIC REWARDS

CUSTOMERS & PARTNERS

EMPOWER

NETWORKS

EMPOWER

INTRINSIC MOTIVATION

COMMUNITY

INTRINSIC MOTIVATION

NETWORKS

EMPOWER

COMMUNITY

HIERARCHIES

CONTROL

EXTRINSIC REWARDS

CUSTOMERS & PARTNERS

HIERARCHIES

CONTROL

CUSTOMERS & PARTNERS

INTRINSIC MOTIVATION

NETWORKS

EMPOWER

INTRINSIC MOTIVATION

COMMUNITYCOMMUNITY

NETWORKS

EMPOWER

INTRINSIC MOTIVATION

HIERARCHIES

CONTROL

EXTRINSIC REWARDS

CUSTOMERS & PARTNERS

HIERARCHIES

CONTROL

EXTRINSIC REWARDS

COMMUNITY

NETWORKS

EMPOWER

INTRINSIC MOTIVATION

NETWORKS

EMPOWER

INTRINSIC MOTIVATION

HIERARCHIES

CONTROL

EXTRINSIC REWARDS

HIERARCHIES

CONTROL

EXTRINSIC REWARDS

CUSTOMERS / PARTNERS COMMUNITYCOMMUNITYCUSTOMERS & PARTNERSCUSTOMERS & PARTNERS

TheResponsiveOrg.com

Transparency Everything is Public

Participation

Accepting Failure

Adaptability

Empowerment

Consensus

Lack of Accountability

Lack of Planning

Lack of Leadership

CHALLENGES

NOT

NOT

NOT

NOT

NOT

“If the rate of change on the outside exceeds the rate of change on the inside, the end is near."

JACK WELCH

TheResponsiveOrg.com