Transcript of Presentation Objectives Deliver a targeted presentation to outline our vision in retail. Demonstrate...
- Slide 1
- Presentation Objectives Deliver a targeted presentation to
outline our vision in retail. Demonstrate industry understanding.
Discuss key challenges and the answers that Microsoft Dynamics can
provide. Introduce the all-up Microsoft value proposition in
retail. Establish a framework for open discussion of prospects
specific issues. Set the stage for presenting Microsoft Dynamics AX
and/or NAV solutions. NOTE: You may want to customize the text and
speaker notes in this presentation to better suit your specific
audience. Extra slide templates are provided at the end of this
deck for you to use when adding country- specific customer evidence
or other content. Microsoft SSPs: you are advised to stay within
the length and outline of this presentation, and to follow
Microsoft brand and legal guidelines.
- Slide 2
- Using This Presentation The intended audience for this deck is
the business decision maker (BDM); speaker note content supports
delivery to this audience. The deck should be presented by
Microsoft employees or retail-focused partners. Speaker
notes/annotations contain commentary, background information, and
actual content notes. Please review the notes for each slide before
presenting. The speaker notes section should NOT be used as a
script. IF you decide to make a copy of this deck available to
people outside of Microsoft, be sure to remove speaker notes first.
Hyperlinks to referenced materials, case studies, white papers,
etc. may be contained in the respective annotations/speaker notes
for each slide. All items in bold in the speaker notes should be
considered instructions and commentary, not actual annotations or
notes. The graphics in this deck use this color palette:
- Slide 3
- Install Segoe Fonts This presentation uses the Microsoft
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- Slide 4
- Connected Experiences for Retail with Microsoft Dynamics Name
Siju Narayan TitleRetail Industry Lead Company Microsoft India
- Slide 5
- Agenda The Evolving Retail Environment Consumer Trends Retailer
Responses Connected Experiences for Retail Connected People
Connected Insight Connected Customer Relationships Microsoft
Dynamics in Retail: The Way Forward 5
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- The Evolving Retail Environment
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- Shopping Patterns 7 Discountersvs. Specialty Retailers Sales
and Discounts vs. Full Price House Brands vs. National Brands Buy
One Get One Free! Buy One Get One Free!
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- The Digital Lifestyle 8 Shopping On the Go Social Networks
At-Home Shopping In-Store Shopping Online Research Shopping by
Phone
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- Time Pressures Convenience applies to the total shopping
experience 24/7 Multi-channel Personalized Interesting Consistent
High-touch Self-serve Available product Satisfactory price
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- Environmental and Social Responsibility Working conditions
Green products Green production Energy conservation Recycling and
disposal Air and water quality Concerned Consumers Consider when
buying Influence choice for some Those willing to spend more
present attractive demographics
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- Customer relationship agent philosophy Proactive retailing
Enhanced customer loyalty Brand differentiation Customer-driven
operations Premium shopping experience, anywhere/anytime,
multi-channel Personalized, convenient, efficient, consistent
engagement Continuous refinement based on deep insight Enabled by a
single, unified view of the customer People, processes, and systems
optimized around the customer Retailer Responses Retailer Responses
Customer-Centricity
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- Connected Experiences for Retail Connected Experiences for
Retail Flexible Retail Applications That Embrace Change
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- FRONTLINE PEOPLE The face of your business Drive customer
satisfaction Influence share of wallet CONNECTED FRONTLINE PEOPLE
Transform stand-alone transactions into customer relationships
TECHNOLOGY REQUIREMENTS Unified customer view Familiar, easy-to-use
interfaces Real-time availability Role-centered access Integrated
CRM, ERP, and financial systems Connected People Customer
Relationship Managers DataData Systems Systems PeoplePeople
Customer Connections
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- Connected SALESPERSON SUPPLIER MANAGER Connected People Driving
Connected Experiences for Retail CUSTOMER
- Slide 15
- Connected Insight Building Customer-driven, Proactive Business
Processes Managing change requires insight End-to-end view
Integrated Flexible Customer-driven Proactive CHANGE IS THE
CONSTANT Continuous fine-tuning of business processes Continuous
adaptation to changing conditions MANAGING CHANGE REQUIRES INSIGHT
Continuous fine-tuning of business processes Continuous adaptation
to changing conditions TECHNOLOGY REQUIREMENTS Integrated systems
Flexible systems Customer-driven business processes Proactive
retailing ERP Store CRM
- Slide 16
- Connected Customer Relationships The Importance of a Web
/Multi-channel Presence Online and web-influenced shopping
(researching products and services online and purchasing them
either online or offline) will account for roughly 53% of total US
retail sales in 2014, up from 42% in 2009. Sucharita Mulpuru, Peter
Hult,US Online Retail Forecast, 2009 To 2014, Forrester Research,
Inc., March 5, 2010
- Slide 17
- Connected Customer Relationships Differentiate Your Brand &
Build Loyalty PERVASIVE DIGITAL TECHNOLOGY Enables information
gathering and shopping anytime, anywhere: store, Web, phone
TECHNOLOGY REQUIREMENTS Web presence to support online pre-purchase
investigation Social networking awareness Multi-channel presence
being open for business wherever customers want to shop Increased
Customer Loyalty DifferentiatedBrands Connected Shopping Experience
Connected Customer Relationships
- Slide 18
- The Way Forward 18 Consumers now wield the power within the
shopping dynamic. 2010s IT strategy must be focused on delivering
three things: nimble and responsive applications tailored to
enhance the shopping experience; availability of information,
especially about the shopper, to create a compelling brand; and
transparency so all aspects of the organization can align on
delivering a differentiated and profitable shopping experience.
Michael Griswold, Retail 2010 IT Budgets: Mount Everest, Death
Valley, or Somewhere in Between?, Retail Strategies, November 2009,
page 2, AMR Research, Inc. (Recently acquired by Gartner,
Inc.)
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- Microsoft End-to-End Retail Solution Sales to Supply Supply
Chain Demand Chain Corporate Manufacturers Consumer Warehouse Store
Distribution Center Connected People | Connected Insight |
Connected Customer Relationships
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- The POS 20
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- Configuration 21
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- Creating Stores 22
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- Customer Loyalty 23
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- Item Setup 24
- Slide 25
- Customer Relationship Agent Philosophy Customer- driven
Operations Proactive Retailing Brand Differentiation Enhanced
Customer Loyalty Connected Experiences for Retail with Microsoft
Dynamics
- Slide 26
- For more information about Microsoft Dynamics please visit:
U.S./Canada toll-free (888) 477-7989| Worldwide (1) (701) 281-6500
U.S./Canada toll-free (888) 477-7989| Worldwide (1) (701) 281-6500
www.microsoft.com/dynamics www.microsoft.com/dynamics
www.microsoft.com/dynamics
https://community.dynamics.com/blogs/theedge/default.aspx
Q&AQ&AQ&AQ&A
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- 2010 Microsoft Corporation. All rights reserved. This
presentation is for informational purposes only. MICROSOFT MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, IN THIS PRESENTATION..