Post on 09-Feb-2016
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PREPARE AND SERVE COCKTAILS
Unit Code: D1.HBS.CL5.06
Slide 1
Prepare and serve cocktailsThis unit comprises three Elements:
Promote cocktails to customers
Prepare cocktails
Present cocktails
Slide 2
AssessmentAssessment for this unit may include:
Oral questions
Written questions
Work projects
Workplace observation of practical skills
Practical exercises
Formal report from employer/supervisor
Slide 3
Promote cocktails to customersPerformance Criteria for this Element are:
Ensure service equipment is clean, operational & ready to use
Ensure cocktail ingredients & accompaniments are prepared & ready for service
(Continued)
Slide 4
Promote cocktails to customers Use display materials to promote cocktails
Offer customers recommendations or information about the range & style of cocktails available in a courteous fashion
Slide 5
Ensure service equipment is clean, operational & ready to use ‘Food ‘ includes ‘beverages’
Safe food handling procedures also apply to beverages
Clean = free from visible contamination, free from bacterial contamination & free from odour
Items must be clean inside and out
Slide 6
Ensure service equipment is clean, operational & ready to useTo keep items clean you may need:
A cleaning schedule
Swabs
Chemicals
Tea towels
Slide 7
Ensure service equipment is clean, operational & ready to useWashing of glassware:
Wash glasses after every use – no re-filling or re-use of used glasses
Store glasses correctly
Inspect glasses before use
Slide 8
Ensure service equipment is clean, operational & ready to useCocktail bar equipment includes:
Cocktail shakers
Hawthorn strainers
Blenders
(Continued)
Slide 9
Ensure service equipment is clean, operational & ready to use Bar spoon
Bar glass
Tongs
Jugs
(Continued)
Slide 10
Ensure service equipment is clean, operational & ready to use Stirrers & swizzle sticks
Pourers
Measures
Ice crushers
(Continued)
Slide 11
Ensure service equipment is clean, operational & ready to use Scoops
Glass chillers
Zesters
Peelers
(Continued)
Slide 12
Ensure service equipment is clean, operational & ready to use Juicers
Knives & chopping boards
Ice shavers
(Continued)
Slide 13
Ensure service equipment is clean, operational & ready to use Bar towels
Toothpicks
Cocktail lists, menus or boards.
Slide 14
Ensure service equipment is clean, operational & ready to useStandards for glassware:
Clean
Not chipped
Not cracked
Appropriate to the cocktail being served
Fresh glass for each drink
Stored to protect against contamination
Slide 15
Ensure service equipment is clean, operational & ready to use
Check equipment before trade:
A visual inspection
A test run of items
Slide 16
Ensure service equipment is clean, operational & ready to useAlso check:
Sufficient items are available for the upcoming session
Items required for Specials are available
All required items are located where they should be
Slide 17
Ensure ingredients & accompaniments are prepared & ready for use
Cocktail = a drink combining ingredients such as:
Spirits
Liqueurs
Milk or cream
Fruit &/or fruit juice
Ice
Slide 18
Ensure ingredients & accompaniments are prepared & ready for useIce used in the preparation of cocktails may be:
Cubed ice
Shaved ice
Cracked ice
Slide 19
Ensure ingredients & accompaniments are prepared & ready for usePreparing ice:
Obtaining ice
Crushing or shaving ice
Placing into appropriate container/ice bucket/ice well
Obtaining scoop or ice tongs
Covering ice
Slide 20
Ensure ingredients & accompaniments are prepared & ready for useCondiments used in cocktail mixing may include:
Salt & pepper
Celery salt
Mint leaves
Nutmeg
Cinnamon sticks
Slide 21
Ensure ingredients & accompaniments are prepared & ready for use
‘Bitters’ are also used in cocktail bars:
Angostura bitters
Orange, lemon & peach bitters
Underberg bitters.
Slide 22
Ensure ingredients & accompaniments are prepared & ready for use‘Sauces’ involved in cocktail making:
Tabasco
Worcestershire sauce
Cocktail sauce is not used in cocktail mixing!
Slide 23
Ensure ingredients & accompaniments are prepared & ready for usePreparing cordials & juices:
Ensure clean bottles/containers
Ensure sufficient volumes
All required types are available
Juices may need to be squeezed daily
Slide 24
Ensure ingredients & accompaniments are prepared & ready for use
Dairy products used in cocktails may include:
Milk
Cream
Yoghurt
Slide 25
Ensure ingredients & accompaniments are prepared & ready for usePreparing dairy products:
Required products are available
Sufficient volume of each item is obtained
Check use-by dates
All items are refrigerated
Slide 26
Ensure ingredients & accompaniments are prepared & ready for useAlcoholic ingredients for cocktails:
Liqueurs
Spirits
Wine
Slide 27
Ensure ingredients & accompaniments are prepared & ready for useLiqueurs:
Used for colour & flavour
May be ‘generic’ or ‘proprietary’
‘Generic’ = a general style: e.g. Crème de menthe
‘Proprietary’ = made only by one company: e.g. Galliano
Slide 28
Ensure ingredients & accompaniments are prepared & ready for useSpirits = a distilled alcoholic beverage made from grain, fruit or vegetable:
Quality may vary based on price & quality indicators (stars or label colour)
Alcoholic strength can vary between brands
Options are available with (some) clear spirits – vodka, gin, white rum
Slide 29
Ensure ingredients & accompaniments are prepared & ready for useWines used in cocktail mixing:
Red wine – still, table wine
White wine – still, table wine
Sparkling wine
Slide 30
Ensure ingredients & accompaniments are prepared & ready for usePreparing liquor for cocktails:
All types & brands required are available
Sufficient amounts are available
Bottles look presentable
White wine is refrigerated
Slide 31
Ensure ingredients & accompaniments are prepared & ready for use‘Accompaniments’ for cocktails = garnishes & decorations.
Garnishes:
Are food-based
Most common & obvious accompaniment
Stipulated by recipes
Keep them simple – do not over-use
Handle carefully
Slide 32
Ensure ingredients & accompaniments are prepared & ready for use
Edible flowers can be used in cocktails:
Some venues ban them
May be floated on top of the drink
May be frozen into ice cubes
Slide 33
Ensure ingredients & accompaniments are prepared & ready for use‘Decorations’ are non-food-based accompaniments:
Commercially available, and include:
• Paper parasols/umbrellas
• Plastic animals
• Mermaids
(Continued)
Slide 34
Ensure ingredients & accompaniments are prepared & ready for use Pickaxes
Doilies
Swizzle sticks
Sparklers
Straws – long, short, ‘flexible’
Slide 35
Ensure ingredients & accompaniments are prepared & ready for useWhen making garnishes:
Use clean preparation surfaces
Prepare ‘sufficient’
Store under refrigeration
(Continued)
Slide 36
Ensure ingredients & accompaniments are prepared & ready for use Seal garnishes with lid or plastic film
Do not re-use garnishes
Do not eat the garnishes.
Slide 37
Use display materials to promote cocktailsDisplay materials to promote cocktails:
Tent cards
Posters
Coasters
(Continued)
Slide 38
Use display materials to promote cocktails Physical displays
Cocktail lists
Slide 39
Use display materials to promote cocktailsDisplay materials may be:
Produced in-house
Bought in
Given by manufacturers & suppliers
Slide 40
Use display materials to promote cocktailsOther ways to promote cocktails:
Demonstrations:
• On a theme
• Scheduled & advertised
Competitions:
• Involving a celebrity and the media
• Engaging customers
• Featuring a good prize
Slide 41
Offer customers recommendations or information about cocktailsVerbally promote cocktails to customers:
Observe all venue policies:
• Types of cocktails served
• Measurements
• Preparation/production methods
• Ingredients
• Presentation
(Continued)
Slide 42
Offer customers recommendations or information about cocktails• Responsible service & promotion of cocktails
• Honesty
• Match recommendations to customer taste & preferences
Ensure all policies are complied with at all times
Slide 43
Offer customers recommendations or information about cocktails
Be alert to opportunities to promote cocktails:
Any time there is customer contact
When guests are deciding what to drink
When they ask for your suggestion
Slide 44
Offer customers recommendations or information about cocktailsTechniques when providing advice & recommendations:
Describe the flavour
Identify & describe other elements of the cocktail
Present the cocktail list
Show an example of the finished product
Give a free taste if allowed
Mention any applicable in-house promotions
Slide 45
Offer customers recommendations or information about cocktailsProduct knowledge is vital when promoting cocktails.
Cocktails may be based on:
A dairy base
A fruit or juice base
A soft drink base
Alcohol
Slide 46
Offer customers recommendations or information about cocktailsColour is an important aspect of cocktails & can result from the addition of:
Syrups
Liqueurs
Fruit juices
Slide 47
Offer customers recommendations or information about cocktailsMethods of making or mixing cocktails:
Shaken
Blended
Built-in-glass
Stirred
Layered
Floating
Slide 48
Offer customers recommendations or information about cocktailsShaking cocktails:
Add ingredients & ice to shaker
Shake vigorously with flair
Strain to remove ice
Do not shake cocktails with aerated waters
Slide 49
Offer customers recommendations or information about cocktailsBlending cocktails:
Place all ingredients into blender
Select correct setting
Ensure the top or lid is firmly on the blender
Blend for the required amount of time according to the recipe or drink
Slide 50
Offer customers recommendations or information about cocktailsStirring cocktails:
Uses a bar glass & bar spoon
Add ice to bar glass
Add ingredients
Mix with bar spoon
Strain liquid from ice using strainer
Slide 51
Offer customers recommendations or information about cocktailsBuilt-in-glass cocktails:
Select & check correct glass
Add ice & ingredients – follow recipe
Cocktail is served in the glass in which it was made
Garnish & serve
Slide 52
Offer customers recommendations or information about cocktailsLayered cocktails:
Comprise liquor & non-alcoholic ingredients
Aim is to create distinct layers of each individual ingredient
Use a bar spoon to help layer each ingredient.
Slide 53
Offer customers recommendations or information about cocktailsMaking cocktails where ‘floating’ is required:
Select & check glass
Build cocktail in glass as required
Pour cordial or liqueur slowly/gently on top of finished product to float it on the top
Garnish
Serve in the glass the cocktail was built or made in.
Slide 54
Offer customers recommendations or information about cocktailsCocktail recipes:
Come in a variety of formats
Should:
• Name the cocktail
• Identify & quantify the ingredients
• Describe the process & sequence of events
• Identify the glass, garnish & decoration to be used
Slide 55
Offer customers recommendations or information about cocktails
Slide 56
Name Ingredients Method Glass/Garnish
Fluffy Duck 30 ml Advocaat15 ml Cointreau15 ml Vodka30 ml Orange juice15 ml CreamTop with Lemonade
Build on ice Colada glass
Freddy Fudpucker 10 ml TequilaTop with Orange juice15 ml Galliano
Build on ice HighballOrange wheel
B52 15 ml Bailey’s10 ml Kahlua10 ml Cointreau
Layered Shot
Offer customers recommendations or information about cocktailsOLD FASHIONED 60ml premium bourbon 1 white sugar cube doused with Angostura bitters Dash soda water 1 orange peel
METHOD: Crush sugar cube and soda water in serving glass Add several ice cubes and begin stirring Add 1 shot of bourbon and more ice, stirring constantly Add another shot of bourbon and more ice Stir until glass is full of ice, well chilled and partly diluted Squeeze an orange zest over the top
GLASS: Old Fashioned
GARNISH: Orange peel Slide 57
Summary – Element 1When promoting cocktails to customers:
Prepare the bar/workstation for service – clean & check all equipment, utensils and glassware
Make sure all required items are available – where required & in sufficient quantity
Obtain & prepare ice
(Continued)
Slide 58
Summary – Element 1 Check to ensure all ingredients are available as
required; beverage & non-beverage products, alcoholic & non-alcoholic ingredients
Check refrigeration units are working at 5˚C or less
Clean & tidy the workstation to ensure compliance with hygiene requirements & public expectations
(Continued)
Slide 59
Summary – Element 1 Prepare garnishes
Prepare display materials to promote cocktails – tent cards, posters, coasters, displays and cocktail lists & boards
Use demonstrations & competitions to promote cocktails as appropriate & with management authorisation
(Continued)
Slide 60
Summary – Element 1 Be proactive in making suggestions &
recommendations to customers – be alert to opportunities to promote them & encourage their purchase
Only provide free taste testing of cocktail in accordance with venue policies & protocols
Comply with all venue policies when promoting cocktails
(Continued)
Slide 61
Summary – Element 1 Learn all there is to know about cocktails –
recipes, ingredients, styles, options
Practice – sound knowledge about cocktails must involve practice in the making of them
Slide 62
Prepare cocktailsPerformance Criteria for this Element are:
Select & use cocktail glassware & equipment in accordance with enterprise & industry standards
Make cocktails correctly & efficiently in accordance with recipes
Consider & evaluate new cocktail recipes & develop in accordance with enterprise policy
Slide 63
Select & use cocktail glassware & equipment as requiredGlasses for cocktail use:
Highball glass
Martini glass
Manhattan glass
Old fashioned glass
(Continued)
Slide 64
Select & use cocktail glassware & equipment as required Colada glass
Champagne flute
Brandy balloon
Test tube
Liqueur glass
Shot glass.
Slide 65
Select & use cocktail glassware & equipment as requiredChoice of glass for the service of a cocktail will be determined by:
House policy/recipe
Tradition.
Slide 66
Select & use cocktail glassware & equipment as required
Slide 67
Equipment
• Standard shaker • Boston shaker • Hawthorn strainer • Swizzle sticks
• Blender • Ice crusher • Bar glass • Bar spoon
• Tongs • Jugs • Speed pourer • Scoop
• Zester • Peeler • Juicer • Toothpicks
• Egg cup measure • Ice shaver • Bar towels
Make cocktails correctly & efficiently in accordance with recipesCocktails will usually be made according to house recipes because:
It provides detailed advice on how to make the cocktail
It provides the basis for staff training/practice
It ensures consistency of finished product
It controls cost
Slide 68
Make cocktails correctly & efficiently in accordance with recipesWhere house recipes are provided:
Every cocktail on the cocktail list should have a house or standard recipe developed for it
They must be followed every time – no exceptions
They must be kept clean
Slide 69
Make cocktails correctly & efficiently in accordance with recipesGuest-requested cocktails:
Some venues will make them & some will not
Venues feel they take too long to make & staff do not know what to charge
If you cannot make what the guest requests:
• Explain house rules & apologise
• Offer an alternative
Slide 70
Make cocktails correctly & efficiently in accordance with recipesBasic rules when making cocktails:
Clean & prepare workstation before use
Only use clean items
Only use polished glasses
Follow recipe
(Continued)
Slide 71
Make cocktails correctly & efficiently in accordance with recipes Add juices & carbonated beverages last to
cocktails made in a glass:• Add ice first
• Add spirits/liqueurs
• Add mixer
• Add garnish and/or decoration
• Serve
(Continued)
Slide 72
Make cocktails correctly & efficiently in accordance with recipes Always work above the shaker, blender or glass
Do not over-mix dairy-based cocktails
Strain unwanted items from shaker or bar glass using a strainer
Do not over-garnish
Make sure fruit used does not have pips
(Continued)
Slide 73
Make cocktails correctly & efficiently in accordance with recipes Make multiple numbers of cocktails at once, rather
than one at a time
Use correct size straw
Hold glasses near base or by the stem
Slide 74
Make cocktails correctly & efficiently in accordance with recipesMuddling = crushing/mashing ingredients together in a glass:
Use a strong glass
Use stainless steel muddler
Ingredients = sugar, lemons, berries, herbs, fruit
Add remaining recipe ingredients to muddle & shake, strain & serve
Slide 75
Make cocktails correctly & efficiently in accordance with recipesSugar syrup may be used instead of muddling sugar.
Sugar syrup = Gomme syrup.
Recipe options:
House recipe
500mls of water to 500gms of sugar
1/3 boiling water to 2/3 sugar by volume
Slide 76
Make cocktails correctly & efficiently in accordance with recipesFlairing = extreme showmanship in cocktail mixing:
Also known as ‘flair bartending’
Some venues encourage it
Some venues forbid it
Regarded by many as a sport
Slide 77
Make cocktails correctly & efficiently in accordance with recipesPractice is essential to gaining competency in cocktail mixing:
Practice preparing ingredients
Practice mixing the drinks
Practice serving them
Slide 78
Make cocktails correctly & efficiently in accordance with recipesThere is a need to gain competency in:
Shaking & straining cocktails
Blending cocktails
Building cocktail in the glass
Stirring & straining cocktails
Layering cocktails
Floating liquids on top of cocktails
Slide 79
Consider, evaluate & develop new cocktail recipesWhen inventing new cocktails:
Obtain permission from management
Set aside designated times for experiments
Create a dedicated assortment of beverages & ingredients
Be prepared to fine tune a recipe
Slide 80
Consider, evaluate & develop new cocktail recipesTo identify new recipes:
Contact liquor suppliers or sales representatives
Attend cocktail mixing competitions
Visit retail liquor outlets
Search the Internet
Read industry magazines
Run an in-house competition
Read cocktail books
Slide 81
Consider, evaluate & develop new cocktail recipesConsider venue policies when creating cocktails:
Account for ingredients used
Time must be approved by management
Naming of the cocktail
Ingredients used
Selling prices
Responsible service of alcohol
Slide 82
Consider, evaluate & develop new cocktail recipesThe following criteria also need to be applied when inventing &/or evaluating a cocktail:
Eye appeal
Texture
Flavour
Temperature
Slide 83
Summary – Element 2When preparing cocktails:
Select & use correct glassware for the service of cocktails – the correct glass enhances presentation & can meet customer expectation
Ensure all glasses used are inspected & checked before use – they must be clean, & not chipped or cracked
(Continued)
Slide 84
Summary – Element 2 Use the correct equipment to make the cocktails –
never substitute one item of equipment (or a utensil) for another: use what is required
Follow house/standard recipes when making cocktails – where they exist
Only make cocktails to meet individual guest requests if approved by management
(Continued)
Slide 85
Summary – Element 2 Garnish & decorate cocktails in accordance with
recipes – do not omit garnishes/decorations; do not over-garnish or decorate
Be consistent – every cocktail of the same type must look & taste the same
Be prepared to making multiple serves of the same cocktail at the one time – to provide consistency & save time
(Continued)
Slide 86
Summary – Element 2 Practice – expertise can only be attained through
practice
Apply flair bartending skills only when competent to do so – and only when approved by management
(Continued)
Slide 87
Summary – Element 2 Gain experience in cocktail mixing – by ‘surfing the
net’, attending cocktail mixing competitions & reading relevant books and magazines
Try inventing new cocktails – and evaluating them against appropriate criteria.
Slide 88
Present cocktailsPerformance Criteria for this Element are:
Present cocktails attractively in a manner & timeframe that optimizes cocktail appearance, temperature & service quality
Minimise wastage & spillage during service
Slide 89
Present cocktails attractively & in an appropriate timeframeProper presentation & service of cocktails is vital:
It is part of the total ‘cocktail experience’
Cocktails must be served very cold
Cocktails must be checked before service
Excellent customer service standards must apply
Slide 90
Present cocktails attractively & in an appropriate timeframePoints to note:
All cocktails should encourage others to order
Cocktail must be colourful or the right colour
Must be properly garnished & decorated
No dribbles or drips
Glass to be full but not over full
Consistency across finished products
Slide 91
Present cocktails attractively & in an appropriate timeframe Appropriate glassware is used
Glasses are clean
Glasses are not chipped or cracked
The correct straw is served, where appropriate
Slide 92
Present cocktails attractively & in an appropriate timeframeGarnishes may include:
Slice of orange or lemon
Wedges & knots
Lemon or orange wheel
Olive or Maraschino cherry on a toothpick
Twists
Slice & cherry
Slide 93
Present cocktails attractively & in an appropriate time frameCocktail garnishes:
Should use good quality fruit
Must not be re-used
May – or may not – be able to be stored for later use
Slide 94
Present cocktails attractively & in an appropriate time frame‘Frosting’ = adding an ingredient to the rim of the glass before pouring the cocktail into the glass.
This is done to:
Enhance presentation
Meet expectations
Help create the final taste or experience of the cocktail.
Slide 95
Minimise wastage & spillage during serviceWastage & spillage must be minimised because:
Wastage results in loss of product
Spillage creates a mess
Spillage adversely impacts on customer enjoyment
Spillage wastes time
Spillage of a customer’s drink means a replacement drink has to be mixed
Slide 96
Minimise wastage & spillage during serviceCauses of wastage in cocktail making:
An incorrect order is taken
The wrong quantity of cocktails is made up
Incorrect measures & ingredients are used
Juice, dairy products & garnishes are not handled or stored correctly
Staff are rushing
Staff are not concentrating
Slide 97
Minimise wastage & spillage during serviceCauses of spillage: There is a messy workstation Cocktail is knocked over by a customer Cocktail is not positioned level on a surface Cocktails are knocked over when being carried on
trays Lid not on the blender when switched on Too much garnish on a glass
Do not laugh if you spill or waste a drink! Slide 98
Minimise wastage & spillage during serviceWhen presenting cocktails:
Check their appearance before serving –they must have eye appeal, no drips & be properly garnished and/or decorated
Frost glasses as required – frosting is an integral aspect of presentation where it is traditional or part of the recipe
(Continued)
Slide 99
Summary – Element 3 Verify glassware used to serve cocktails is safe &
clean
Serve quickly – cocktails are adversely impacted by delays in service, sometimes both in terms of appearance & taste
Apply excellent levels of customer service when presenting cocktails
(Continued)
Slide 100
Summary – Element 3 Practice garnishing & decorating cocktails – from a
presentation perspective this is as important as mixing them
Take care when making cocktails – avoid waste
Take care when serving cocktails – to avoid spills
(Continued)
Slide 101
Summary – Element 3 Adhere to house policy when waste occurs – notify
management and/or complete book or form to identify the waste
Adhere to house policy when a drink is spilled – only provide a free replacement drink when policy dictates or allows
Slide 102