Quality Education for a Healthier Scotland

Scottish Improvement Skills

Creative thinking: Six Thinking Hats

Quality Education for a Healthier Scotland

Creative thinking:Six Thinking Hats

By the end of this session you will be able to:•demonstrate how to use Six Thinking Hats to generate, capture and use others’ ideas and apply them to improvement work•apply the principles of Six Thinking Hats to identify potential ideas for change in your system.

System of Profound Knowledge

Deming 2000

Principles

Frameworks

Brainstorming

Forcefield Analysis

Forces for change Forces against change

Present state

Desired state

Lewin 1943/1997

Human factors: components

Environment

Activity

People

Who

What

When

How

Where

Why

Brainstorming change ideas from a driver diagram

Secondary DriversAim

Aim statement: A general description of the desired improvement. (what, how much, by when)

A network of factors that drive the outcome/ aim

Primary Drivers

Secondary factors which will influence delivery of the primary drivers

Change idea

The changes or proposed interventions that can be tested out to achieve the secondary drivers

Brainstorming frameworks:which have you used?

How did it/they help your team develop your theory of knowledge about your project?

How would you use it/them differently next time?

• Forcefield analysis• Human Factors• Driver diagrams

Quality Education for a Healthier Scotland

Six Thinking Hats

Edward de Bono

Quality Education for a Healthier Scotland

Six Thinking HatsInformation

Creativity

Organising the thinking

The sceptical view

Feelings

The optimistic view

Quality Education for a Healthier Scotland

• Control hat• Organises the thinking• Sets the focus and agenda• Summarises and concludes• Ensures that the rules are

observed

Placing a patient or family member on your improvement project team

Quality Education for a Healthier Scotland

Six Thinking Hats

Focus:

Placing a service user on your improvement project team

Quality Education for a Healthier Scotland

• What do we know?• What do we need to know?• How can we get this

information?

Placing a patient or family member on your improvement project team

Quality Education for a Healthier Scotland

• What are my feelings right now?• What does my intuition tell me?• What is my gut reaction?

Placing a patient or family member on your improvement project team

Quality Education for a Healthier Scotland

• What are the benefits?• What are the positives?• What is the value here?

Give reasons.

Placing a patient or family member on your improvement project team

Quality Education for a Healthier Scotland

• What are the challenges – both existing and potential?

• Why won’t it work?• What do we have to be

cautious about?• What are the risks?Give reasons.

Placing a patient or family member on your improvement project team

Quality Education for a Healthier Scotland

• Are there other ways to do this?• What else could we do here?• What are the possibilities?• What will overcome our black hat

concerns?

Placing a patient or family member on your improvement project team

Quality Education for a Healthier Scotland

Six Thinking Hats

Focus:

Placing a service user on your improvement project team

Quality Education for a Healthier Scotland

Six Thinking HatsInformation

Creativity

Organising the thinking

The sceptical view

Feelings

The optimistic view

Quality Education for a Healthier Scotland

Six Thinking Hats

• Which two hats dominate the thinking in your:

• team• department?• organisation?

• What impact does this have on its effectiveness?

Quality Education for a Healthier Scotland

Which hat?

1. An idea is perceived negatively2. Everyone is over-enthusiastic about an

idea3. There is no meeting agenda4. Staff are upset about a change in ways

of working5. The same old ideas keep coming up.

Quality Education for a Healthier Scotland

Six Thinking Hats: Benefits

Separates out thinking Explores ideas in parallel Signals switches in thinking process Allows specific time for creativity

Quality Education for a Healthier Scotland

Creative thinking: Six Thinking Hats

• Six Thinking Hats• Placing a service

user on your improvement project team

Quality Education for a Healthier Scotland

References and further resources

de Bono, Edward, 1985, Six Thinking Hats: An Essential Approach to Business Management. Little, Brown, & Company http://www.debonogroup.com/edward_debono.phphttp://www.debonoconsulting.com/