•

•

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3

5

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•

6

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•

7

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•

•

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•

•

•8

of all Click & Collect customers browse once back instore

•

•

•

•

•

of all Click & Collect customers buy when collecting (FY15:19%)

of these then make an additional purchase

Online returns are made to stores

UK E-comm orders ‘Clicked & Collected’ (picked up in store)

E-commerce orders are made in stores

9

•

•

•

•

•

10

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•

•

•

11

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•

12

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•

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15

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•

•

•

•

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•

•

17

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•

18

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•

•

19

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•

•

•

21