Post on 17-Aug-2015
PROJECT REPORT ON
POSTPAID
(Voice + data + phone)
Founded :
CHAIRMAN – Gerard Kleisterlee GLOBAL CE0 – Vittorio Colao
HEADQUARTERS- London, UK HEADQUARTERS- Mumbai , India
VODAFONE- public limited company
1991 in UK
2007 in India
The emblem symbolizes communication and voice communication. Red color represents talking ,sound and passion.
To be the communication leader in an increasingly connected world.
CUSTOMER
Delivering affordable, reliable and customized communication services which are simple to use, enjoyable, seamless and secure
SHAREHOLDER
Creating sustainable value by delivering great shareholder return
EMPLOYEE
Providing enriching careers and long term growth opportunities in a fair and collaborative work environment
COMMUNITY
Supporting authorities in mobilizing social change and achieving their economic goals,being the most respected telecom company.
GROUP VISION
It is a service which is provided by a prior arrangement with a mobile network operator.
Pay bills after the service is rendered.
Set credit limits(By customers).
Re-calculated credit limits(By company).
POSTPAID
CNCFP&AMARKETINGSalesCSIT
V.BalajiRitesh ShahGaurav MainiAftab SofiVikram BainsVineet Anand
DEPARTMENT HEAD
POSTPAID
FP&A CNC MARKETING
FINANCE
U9pguo KKIRANDEEP MITTAL
HEAD FINANCE
RITESH SHAH
MANAGER
FP&A
SUNEET NARANG AVINASH SRIVASTAV AVINASH BHOGAL
FP&A
1. Bill date 0
2. Bill Generation SMS 23. Tele-calling 164. SMS 195. Email 20 6. VMS 21 7. PSTN –BAR 24 8. OCB 269. Pre-Suspension SMS 2810. Temporary disconnection 29
STEPS DAY
B. DUNNING CALENDER
FINANCE
Accounts CNCMIS Commercial
•Accounting/Audit•Asset Management/Insurance•Banking•Taxation•Statutory Compliance•Channel Payout
•Budgeting/Planning•Rolling Forecast•Corporate/KBI Reports•Tariff Support•Data Management
•Warehouse•Billing•Card/coupon Management
•PO/Capex
•Vendor Management
•Verification/Welcome visit•Credit Monitoring•Fraud Management•Bill Distribution•Collection•Recovery
ROLE OF FINANCE FUNCTION
CNC – Credit And Collection
VERIFICATION
CUSTOMERS
VS/VMS
DOCUMENTATION
CAF
CPOS
FA-BUCKET CR-BUCKET
Documents Required(JNK)
• VOTER CARD RATION CARD• DRIVING LICENSE STATE- SUBJECT• ADHAR CARD POI+LR(for outsiders)• PASS BOOK • PASSPORT
POI POR
CREDIT VERIFICATION
Personal Verification Credit Verification
• VR• HR• MR• LR• VL
CREDIT STATUSCREDIT VERIFICATION FORM
• What customer does?• Ownership of house• Organization• Profession/service• Annual income• Etc
Feedback Payment mode Payment center Bill cycle Nil-usage/not Plans information GPRS
1) WELCOME VISIT 2) ACTIVATION
3) USAGE
4)BILL GENERATION
5) Collection Bucket
SOFT HARD
( 0-30/31-60) (61-90/90+)
CREDIT MONITERING/DUNNING
A. CREDIT MONITERING:
Billed + Unbilled < = Credit limit
CREDIT LIMIT
PERSONAL LIMIT COMPANY LIMIT
MARKETING
MARKETING STRATEGIES
STV PenetrationRES Adds
VAS/DATA
Segmentation
UniqueProductsInvolve Retail
Identify Latent Needs
ConvenienceMarket
Feedback
Innovation
Important Terms
COLLECTION BAD DEBTS CHURN RMS RES RPM CMS MOU ARPU EBITDA CTS
FUNCTION Involves the sum total of activities which begins – with Assessing the needs, wants & desires of customer
Satisfying them in form of Products & Services
Through the process of Sales & Distribution
assisted with effective and relevant Communicationand ensuring Customer Delight.
NEPAL CALLING
Nepal Calling ISD Pack PF TariffAll calls @ Rs. 6.49 for Rs . 18 (28 days) 18 6.99
Total Incremental Revenue
59249
Particulars Amt ( in Rs.)
IC Revenue ( I/C Cust.) 59,249 Total Incremental 59,249 IUC Cost 36,685 Net Revenue 22,564 LF 3,046 IT Cost 948 GST 5,095 Total Profit/(Loss) 13,474
Customer should be active for +3 months after the activation. CRE should not waiver the SD by customer . With SD, CRE to get the money after 1 month. Without SD , CRE to get the money after 3 months. Best month of CRE is observed.
Slab Incentive amount on sales(Rs)1st Slab 152nd Slab 203rd Slab 254th Slab 30
Understood the working.
Checked the data
Suggestions
CRE PLAN ANALYSED