Research Session 3: Case studies in Living Lab application domains

The 4th ENoLL Living Lab Summer School

27-30 August 2013 Manchester School of Arts

Pop-­‐up  Living  Labs:  Experiments  in    Co-­‐crea8ng  Service  Design  with  Diverse  

Stakeholders  in  Hackerspace  Communi8es    

Prof  Maurice  Mulvenna  TRAIL  Living  Lab  @  University  of  Ulster  

Outline

•  About TRAIL •  Background to the project •  Research questions •  Triple-helix •  Ideation outcomes •  Conclusions

TRAIL Living Lab

•  Based at University of Ulster •  First Living Lab in Northern Ireland (2007)

•  Engaging with local communities and enterprises to design co-creative solutions

•  From linear model to networked model

•  Cycles of innovation activity

•  Triple Helix partnerships

Health Service

•  Major change in care provision, outlined in ‘Transforming Your Care’ document in December 2011

Reablement

•  Supporting people such as the elderly to live in their own homes whilst providing a programme underpinning the skills and confidence necessary for daily living

•  Rollout of reablement services in Belfast providing interventions for older city dwellers

Reablement requirements

•  Innovation in service design •  Technology development to support the

intervention

Project structure

•  Funded by Innovation Vouchers (£4K each) •  Competitive bid to Invest NI, our regional

economic development agency •  Social enterprises applied as a pool

(Ardmonagh Family and Community Group, Engage with Age, Volunteer Now, Oasis Caring in Action, and Shopmobility Belfast)

Project structure

•  We subcontracted 20% of pool total to the Belfast Hackerspace, Farset Labs

Project plan

•  Ideation events •  Hackathons •  Capture user stories •  Agile software development •  Validation by stakeholders •  Scale up

Research questions

•  Explore if the location context and mix of participants created a beneficial effect in the process of capturing the needs of the stakeholders. Specifically, – Does this kind of experimental co-creation process

support ideation, and how? – How does the creation of a ‘pop-up’ living lab that

brings together the triple-helix of partners - plus users work?

Triple-Helix Configurations

Rationale – triple-helix

Rationale – triple-helix

So what could a successful pathway look like?

•  coders and carers •  ideation events •  mix the blend •  harmonise towards user stories •  hack user interfaces •  build stakeholder community

Ideation outcomes

•  Data capture •  Data sharing •  Service Directory •  Governance •  Assessment model

Conclusions

•  Experimental co-creation process does support ideation

•  Empowering heterogeneous groups of people from different domains of knowledge and levels of expertise to ideate freely and generate new knowledge

•  Leads to an improvement in the appropriateness and quality of the resulting service design

Acknowledgements

•  Thanks to Ardmonagh Family and Community Group, Engage with Age, Volunteer Now, Oasis Caring in Action, and Shopmobility Belfast for their enthusiasm and participation, Invest NI Innovation Voucher programme for their financial support in this project, and to Age NI, Bryson Care and Belfast Health & Social Care Trust for their farsightedness.

…THANKS