Ponds vs. RiversWho’s Ready to Dive In?

Mercy Hyperbarics and Wound Care10-09-13

Lisa Hezel, RN

The Message (MSG)12 You can easily enough see how this kind of

thing works by looking no further than your own body. Your body has many parts—limbs, organs, cells—but no matter how many parts you can name, you’re still one body.

1 Corinthians 12:12

PondsSleepyGreat Haven for fish,

turtles, snakes, frogs, etc.

Fishing, maybe swimming

Can become Stagnant

Breeding ground for pesky mosquitoes

Dry up & become a puddle

Sometimes need to drain and start out fresh with fresh rain water.

RiversExcitingConstantly MovingCurrents provide

mode for transporting

Fun/Exciting Float Trips

Become an OceanSound of a flowing

river is relaxing

Which one Are We?

Pond?

RIVER?

ComparisonPond Business River BusinessStick with what they

have always doneAre full of people who

enjoy pesky rules and policies

Customer service can be a hassle

Boring and mundane

Always seek new ways to provide services

Want service to be exciting.

Employees are eager to delight and committed to serve.

Value innovation and learning

Which one is most like Mercy?

OR…

How Does it Add Up?Co-Worker EngagementLoyaltyTeam WorkContinuous ImprovementTrustBelief in Each Other

Excellence in 5 Areas1. Clinical2. Cultural3. Stewardsh

ip4. Communit

y5. Service

Mercy’s 5 Dimensions of Excellence

THE MERCYEXPERIENCE

How Do We get There? Little things add up to

BIGTHINGS!

It’s the little things …SafetyService………

What are the Little things that you have control of?

“It’s not the big things that send us to the madhouse, not the loss of a love, but a shoelace that breaks when there is no time left.” Charles Bukowski

The dirty diaperThe spilled coffeeThe sleepy teenagerThe flat tireThe Stupid Traffic!

And So much MORE!!

OR…

How Many Raindrops does it take?

Time to think…..about Behavior

We need MORE WE NEED less

What are we going to Be?Pond?

OR…

The Mighty Mississippi!

Who is Ready to Dive in?

Referenceshttp://www.chipbell.com/blog/what-if-pond-vs-

river/Mercy Pathway to Excellence

http://baggotstreet.mercy.net/sites/default/files/leadership-toolkit/Path%20to%20Excellence%20Leader%20Training%20Guide%5B1%5D.pdf