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NewsletterNovember 2011
Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
1
NewsletterNovember 2011
Editor’s Note:In the coming months, PMI Portland Chapter’s newsletter will feature some large, public projects in various stages of the project life cycle. This month’s story describes the JELD-WEN Field project that is now the home of the Portland Timbers.
MultnomahStadium,CivicStadium,PGEPark…andnowJELD-WENField;piecesofPortlandhistory,andoneproject
managerhasmadehismarkontwoofthemajorphasesofthisgreathistory.PMIPortlandChapterwouldliketointroduceyoutoGregHolloranofTurnerConstruction.HewastheleadprojectmanagerfortheconstructionphaseoftheJELD-WENField
renovation.Tenyearsearlier,healsocontributedtothePGEParkrenovationandhasthusbecomeamajorfactorinthehistoryofPortland’spremieroutdoorsportingfacility.
JELD-WENFieldisnowapopularattractioninPortlandandsolid,effectiveprojectmanagementmadeithappen.UsingtheProjectLifeCycle,we’llgiveyoutheinsidescooponhowthefieldwasbuilt.
Initiation Phase:Theproject’scharterwastocreateasportsfieldthatmettherequirementsofMajorLeagueSoccer.Italsoincludedtheneed
toprovideaplayingfieldforhighschoolandcollegefootball.
TurnerConstructionneededtoworkwithfourmajorstakeholdersintheprocess:PeregrineSports,LLC,ownerofthePortlandTimbers,theCityofPortland,Timberscorporatesponsors,and,ofcourse,Timbersfans.
Eachhadtheirownuniquerequirementsandmuchdiscussionoccurredtomakesureallstakeholders’needsweremet.Insummary,PeregrineSportsneededafan-friendly,modernstadiumthatcouldgiveplayersandfansanexceptionalexperience.TheCityofPortland,apartialfunderoftheproject,wantedtomakesurethestadiumfitinwiththeneighborhood’sinterests,connectedcomfortablywithmasstransit,andprotectedexistinginfrastructurealreadybuiltintothe85yearoldstadium.Corporatesponsorsrequiredadequateboxseatingandentertainmentfacilities.Andlastly,anactiveTimberfanbasewantedtomakesureitcontainedampleseating,superiorviews,andacomfortableenvironment.Overall,thestakeholdersfoundanappropriateformulaforasolidplan.Fortunately,allstakeholderscooperatedreasonablyquicklyandtheprojectstartedsuccessfully.
Planning Phase:Asanexperiencedcontractoroflargeprojects,includingotherstadiums,TurnerConstructionsettoworkonadetailedplanofhowtobuildthestadium.Thetimelinewastricky.The
JELD-WEN Field, a Story of Project Success
continued...
PMI Portland Connection November 2011
Pre-constructionaerialview
NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
stadiumhadtobecompletedfortheopeninghomegameoftheTimbersseasononApril14,2011.Thoughtheystartedinearlyspring2010,theycouldnotworkstraightthroughduetothefactthatthelastseasonofthePortlandBeaversbaseballseasonhadtogoforward.Thisbroketheprojectupintotwomajorphases.Thefirstphaseinvolvedpreparingthefoundationfortheseatingsectionontheeastsideofthesite.
Thiswascurrentlyleftandcenterfieldofthebaseballfield.BeforetheBeaver’sseasonstarted,Turnerpeeledbackthefieldsurfaceandbuiltstructuralpyresundergroundthatwouldultimatelysupportalargeseatingareatobebuiltontheentireeastside.
Turneralsohadtodealwithanadditionalcomplication.TannerCreek,awaterwayfunneledbelowthesurfacefornearly100yearsinabrickcasing,servesasamajorsewerlineanddrainagesystemforthewestsideofPortland.Becauseitcouldnotbedisturbed,Turnercreatedasuperstructureoverthebrickcasingtoprotectitandtoprovidestrengthneededtosupportthestands.Oncefinished,theworkwascoveredupagain,theoutfieldwasrestoredfortheBeavers,andthebaseballseasoncommenced.
ThesecondphasebeganintheFallof2010afterthebaseballseasonended.A7-monthmarchtothedeadlinebegan.Intheplan,thisincludedbuildingacementgrandstandthatprovidedseatsforseveralthousandpeople.Alongwithit,theyneededtobuildafanclubfacilityforamajorsponsor,foodservices,ascoreboard,andamultitudeofotherfan-friendlyfeaturesthroughoutthestadium.Behindthescenes,theprojectincludednewlockerroomsandatrainingandrehabilitationcenterunderneaththewesterngrandstands.Lastly,theplayingfieldwasresurfacedfromthegroundup.
...JELD-WEN Field
continued...
Nov. 15 Chapter MeetingKeynote PresentationNavigating Project Politics, with Jeff Oltmann, PMP
Readmore...
Educational PresentationDelivering Great User Experience: Connecting Strategies and Stories, with Debra Lavell
Readmore...
Chapter Meeting Registration Information Weneedyourhelpensuringeveryonehasasmooth,professionalregistrationexperienceby:1.Registeringonlinepriortothedinnermeeting:
• Onlineregistrationdoesnotcloseat10a.m.Monday–itisopenuntiltheendoftheChaptermeeting.• OnlineLateRegistrationFee($10)takeseffectat10a.m.Monday–thisiswhenthevenuerequiresafinalcountformealsandtables.
2.Or,registeringatthemeetingthedayoftheeventasalastresort.Youwillregisteronlineatthewelcomedeskandthelateregistrationfeewillbeineffect.3.Treatingthevolunteerswhogreetyouandmakeregistrationpossiblewithrespect.TheymustensuretheChapterismeetingPCI(paymentcreditcardinterface)requirements.4.Emailingusimmediatelyifthereisaproblemwithregistration(registration@pmi-portland.org).
Please use walk-in registration only as a last resort. Walk-in pricing increases in January. Readmore...
March2010Phase1FoundationsLaid
November2010
NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
Executing Phase:Atthispoint,theprojectplanbeganitsexecution.Turnerusedatraditionalcriticalpathmethod,workbreakdownschedules,riskmanagementplans,andasecurebutflexibleworkingscheduletodirectitself.InHolloran’swords,theycreatedaliving,collaborativedocumentthatwasroutinelyadjustedpertheneedsofthedesigners,ownership,andthecontractors.Itincludedtheplansforhowtodealwiththelogistics,i.e.materialsandequipmentneededfortheproject,used3Dmockupstogiveaclearunderstandingofwhatthefacilitywouldlooklike,andthenputtogetheranerectionsequencesothatallmajorbuildingphaseswereclear.
Monitoring and Control:Astheplanturnedintorealwork,Turnertrackedtotheirprojectplanin3-4weeklook-aheads.Everyweek,theteamwouldreviewandupdatetheschedule,asneeded.
Anythingidentifiedashavingmorethanonedayimpactwasimmediatelyaddressed.Theteamfocusedonachievingtheirmilestonesontimeandused
%completionnumberstomonitortheirprogress.Theyalsoincludedaweatherdependencefactoronanyworkthatwouldbeaffectedbyinclementconditions.Backupplanswerecreatedtodealwiththesecontingencies.
Turnerprimarilyusedcustomtoolstocapturetheprojectplananditsstatusandupdates.Tomonitortheplan,TurnerusedacustomizedversionofPrologConstructionManagement
software,calledTurnerTalk.Thistoolenabledthemtomanagetheschedule,criticalpath,andtheWBS.Tomanageresources,TurnerusedRACS(ResourceAllocationControlSystem)inordertomeasureworkinplaceandtoregulatemanpower.Withit,theycouldestimateresourcesneededbasedonhistoricalproductivityrunratesandhowanydecisionscouldaffectcostandschedule.Thetoolvisuallyshowedshortfallssothattheycoulddeploytherightresourcesattherighttime.
Closing:Turnerwentthroughthestandardstepsofclosingtheproject.Ultimately,theyprovedthattheprojectmetitsstakeholderrequirements,finishedontimeandstayedunderbudget.TurnerdeliveredthefinalprojecttothePortlandTimbersinamediadayceremonyonApril12,2011.Thefieldwasreceivedwithgreatsatisfactionandravereviews,toppingitoffwithaTimberswintwodayslater.
continued...
...JELD-WEN Field Fast Facts:
• Projectlength:9months• Deadline:April7,2010(dead-linemet)• Projectphases:2,someconstructionbeforebaseballseason,remainingafterseasonended.6.5monthsoffsea-sonwherenoworkcouldbeconducted.• LEED®SilverCertification• Projectcost:$31million.• Result:Ontime,onbudget.• 96,000Squarefeetofnewplayingsurface.• 613,514Piecesofrebarusedontheproject.• 175,000Hoursworkedontheproject.• 6,595Cubicyardsofconcreteusedintherenovation.• 800Tonsofsteeltocompletetherenovation.• Client:PeregrineSports,LLC(PortlandTimbers)• Architect:AECOM• Contractor:TurnerConstruction
February2011
Viewofcompletedsoccerfield
NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
Greg’s Final Thoughts:Gregconsideredthistobeaverysatisfyingandenjoyableprojecttolead.Hismostpersonallysatisfyingmomentwascompletingthecanopythatdrapesovertheeasterngrandstand.Complicatedindesignandrequiredtobemadelargermid-project,Gregputtogethertherightplanwiththearchitectandbuiltthenewdesignwithoutdelayingtheproject.HismostsatisfyingmomentwasgainingacceptanceofthestadiumfromthecityandtheTimbersaswellasseeingtheexcitementfeltbythefans.
Hismostimportantadvicetoprojectmanagers?Communication.Withoutit,allgoodideascanfail.
In Closing:InterviewingGreginsideaboxseatatJELD-WENfieldwasanexcitingmoment.Aswetalked,itquicklybecameapparentthatthisprojectwasledbyastrongleaderwiththebackingofaveryseasonedandmatureconstructioncompany.Theirprocessesweretriedandtrue,negotiationswiththecityandtheTimberswentrelativelysmoothly,andtheactualconstructionmetfewseriousobstacles.Inaword,itallseemedsoeasy.Therewasnodrama,heroicendeavors,orcontroversialevents.PerhapsIwashopingformore,butintheend,Iactuallygainedanunderstandingofhowaprojectshouldreallywork.That’sallthatmatters,right?Andthat’showthestorygoes.
OneofmysurprisesoccurredwhenIaskedGregaboutPMI,andPMPcertificationspecifically.HewasonlyvaguelyawareofbothandnotedthatthePMPisnotafocuswithinhiscompany.Mypridewascertainlyshaken,butintheend,IsawnocontradictionbetweenwhatthePMPteachesandwhatTurnerdidinreality.Withthat,Icanfeelconfidentthatmyeducation,andyours,offersareality-basedviewintohowamajorprojectsucceeds.IwanttothankGregforhistimeandgraciouscontributiontothisarticleandwishhimluckinhisfutureprojects.
About the author
Dave Molinari, PMP VP of Marketing for PMI Portland Chapter.Wewouldliketoprofilelocalprojectsinournewsletter.Pleaseletusknowyouareinterestedbysendingashortnotetonewsletter_dir@pmi-portland.org.
...JELD-WEN Field
Greg HolloranAftergraduatingfromRiceUniversitywithaBachelorofScienceinCivilEngineeringin1998,GregwenttoworkforTurnerasasuperintendentfortheSt.JohnMedicalCenterAmbulatoryCareCenterprojectinLongview,Washington.
Hehassinceworkedonavarietyofprojectsincludingthefirstrenovation,restorationand
expansionofCivicStadiumintoPGEParkin2001.Despitethedifficultiesofworkingina75yearoldfacility,therewereover250,000man-hoursworkedwithoutasinglesafetyincident,andtheworkwascompletedin8.5months,versustheprojected18monthschedule.Hereturnedtothestadiumin2010asTurner’sPMontheJELD-WENFieldMLSrenovation.
WhereTannerCreekrunsthroughthefield
GregHolloranandDaveMolinari
NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
Navigating Project Politics Haveyoueverseenagoodprojectblockedbecauseofpoliticalmaneuveringbetweenpowerfulexecutives?Howaboutabadprojectthatjustwon’tdie?
Politicsarearealityineveryorganization,butprojectsprovideespeciallyprolificbreedinggroundsforthem.Unfortunately,toomanyprojectmanagersdealwithpoliticsineffectively.Theymakethefatalmistakeofregardingpoliticsasanirritatingdistractiontothejobathand.Leadingaprojecttosuccessusuallyrequiresskillfulnavigationthroughpoliticalminefields.Yourprojectmaybeacasualtyifyouignorethem.
Whyarepoliticsunavoidable?Howcanyounavigatepoliticsandstillkeepyourintegrityintact?Thisinteractiveeducationalsessionlooksatwhypoliticshappenonprojectsandteachesafour-stepprocessfordealingwiththem.Formostofus,politicalsituationsareuncomfortable.Thissessionwillgiveyoutoolsandnewinsightsforhoningyourpoliticalskills.
About the Presenter
Jeff Oltmann isaseasonedleaderwithover25yearsofexperiencedevelopingnewproductsandmanagingsuccessfulprograms.Hisspecialtiesincludestrategydeployment,operationalandprojectexcellence,andprojectportfoliomanagement.HeisprincipalconsultantatSynergyProfessionalServices
(www.spspro.com)andpreviouslyrantheProgramManagementOffice(PMO)anda$60MprojectportfolioforIBM’sxSeriesdevelopmentfacilityinOregon.
Jeff’sbackgroundisauniquecombinationofengineeringmanagement,programmanagement,andexecutivestaff.Thisbreadthenableshimtomoveeasilyfromtheboardroomtothelab,bridginggapsinperspectivewhileremainingfirmlyfocusedonpracticalbusinessresults.
Hishands-onprogrammanagementexperiencerangesfromstart-upstoprogramswithbudgetsover$100Mandworldwidecross-functionalteamsofover100members.Histeamshavedeliveredmanysuccessfulproductstothemarketplace,includingmultiplegenerationsofmainframe-classcomputersoftwareandhardware.
Jeffisanexperiencedconsultant,teacher,andspeaker.HeisonthegraduatefacultyoftheDivisionofManagementatOregonHealthandScienceUniversity.Inadditiontoconsultingwithclientsinawiderangeofindustries,Jeffteachesprojectmanagementandportfoliomanagement.HeholdsanM.EngdegreeandisacertifiedProjectManagementProfessional(PMP®).
November Chapter Meeting Keynote Presentation
Mark your Calendars! December Chapter Meeting will be held on the 2nd Tuesday (December 13).
NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
Delivering Great User Experience: Connecting Strategies and StoriesYes,yourteamcanexceedexpectationsanddelivertrulygreatexperiencestoyourusers!JoinDebraLavellandyourpeerstolearnandpracticewaystoconnectbusinessstrategieswithuserstoriesandtodevelopaclearandcompellingproductvisionthatstartsyourteamonthepathtoagreatproduct.DebrashareshowIntelisimplementinguser-centereddesignpracticestogetbeyondthetechnologyneedsofitsuserstoaddresstheircriticalhumanneeds—emotionsandsenses.User-centereddesignhashelpedthemreduceexpensiverework,eliminateunnecessaryfeatures,andavoidembarrassingmistakes.Debradiscusseshowtoestablishakillerproduct(hint:avisionsynchronizedwiththeusers’goalsandmotivations)andshowshowtokeepthevisionaliveduringthelongproductdevelopmentprocess.Shesharestricks,tips,andtechniquesthatyoucantakebacktoyourorganizationandbeginusingrightaway!
About the Presenter
Withover15yearsexperienceinvariousdisciplinessuchasRequirementsEngineering,OrganizationalLearning,Retrospectives,LifecyclemanagementandUserExperience,DebraLavellwillsharebestpracticestoimprovebusinessresultsforanyproject.Priortoherworkinquality,Debra
spentover5yearsmanaginganITdepartmentresponsiblefora500+nodenetworkforADCTelecommunications.
DebraisamemberoftheRoseCitySoftwareProcessImprovementNetwork(SPIN)SteeringCommittee&pastPresidentofthePacificNorthwestSoftwareQualityConference(PNSQC)inPortland,Oregon.Sheholdsabachelor’sofArtsdegreeinManagementwithanemphasisinIndustrialrelations.
November Chapter Meeting Educational Presentation
NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
Agenda4:00 Registration table opens 4:30 Educational presentation 5:30 Networking 5:35 New member welcome meeting 6:30 Dinner and announcements 7:00 Keynote presentation
Meeting PricingPMI Portland Chapter Members*Keynotepresentationwithmeal$25Educationalpresentation$10
PMI Portland Chapter Student Members*Keynotepresentationwithmeal$15Educationalpresentation$5
Non-MembersKeynotepresentationwithmeal$35Educationalpresentation$10
All KeynotePresentationonly,withoutmeal$15
No refundswithin24hoursofthemeeting.
Late and walk-inregistrationis$10more.NOTE:Walk-In registration fee increases to $30 in January! Readmore...
* ChapterMembersandStudentMembersmustprovidePMInumberinordertoreceivememberpricing,ifregisteringatthedoorthedayofthemeeting.
* ChapterMembersandChapterStudentMembersarecurrentmembersofPMIandthePortlandChapter.StudentMembershipisdefinedbyPMIGOC,anddoesnotapplytonon-memberswhomaybestudents.
PMIPortlandChapterStudentOutreachProcess
New Member Welcome MeetingWemeetdirectlyaftertheEducationalPresentation,inthesameroom.Joinustolearnaboutwhoweareandwhatweoffer,andtomeetothernewmembers.
Register Online and SaveAt10a.m.theMondaybeforetheChaptermeeting,theonlineregistrationpriceincreasesby$10.Thisincreaseisalsoineffectforwalk-inregistrations.NOTE:Walk-In registration fee increases to $30 in January! Readmore...
LocationDoubletreeHotel–LloydCenter1000NEMultnomah,Portland,Oregon97232(503)281-6111Free Parking
November MenuBakedCodservedoveraHoodRiverPotatoCakewithLobsterCreamSauceandSeasonalVegetables
OR
SaffronRisottoCakeservedonabedofLentilCassouletwithHerbRoastedVegetables
Chapter Meeting Logistics
NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
Professional DevelopmentPMI—AgileCertifiedPractitioner (ACP) Exam Prep Thursday and Friday, Jan. 26–27, 2012 Two-days, 21 hours, homework required!
AgileCertifiedPractitioner(ACP)isthenewestcertificationfromtheProjectManagementInstitute(PMI)andit“setsthebar”foragileprojectmanagementprofessionals!Boththeapplicationprocessandtheexamitselfarerigorous.
Thiscoursewillbenefitanyoneinterestedinagileprojectmanagementmethods.Infact,manyScrumMasterswilldiscoverthe“ShuHaRi”theoryfromtheirCSMclassisappliedtorealworldimplementationchallengesinthisclass.
Seminar includes:
• ACPExamPrepPLUSDeskReference• Twofull-lengthACPpracticeexams• Six-monthsubscriptiontoourOnlineExamSimulatorwithover1,000questions• TheAgileProcessMapTMandtheAgilePMProcessesGridTM• ExpertdigestsofScrum,XP,TDD,AgileModelingandmore
Workshop Details
21 PDUs
CostPMIPortlandChaptermembers:superearlybird$1095,earlybird$1295,regular$1495
Presented by GR8 PM
WatchyouremailandthePMIPortlandChapterwebsiteforcompletedetails.Oremailworkshop@pmi-portland.org.
NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
Event CalendarMON TUE WED THU FRI SAT
SUN
November 7 8 9 10 11 12
1314 15 16 17 18 19
20
21 22 23 24 25 26
2728 29 30 December 1 2 3
4
5 6 7 8 9 10
1112 13 14 15 16 17
1819 20 21 22 23 24
25
Fordetails,seethecalendarontheChapterwebsite.
RoundtableWest@Nike
Chapter Meeting
NewsletterSurveycloses
RegendsChangeLeadershipworkshop
RoundtableNE@PortofPortland
ChangeLeadershipworkshop
RoundtableSouth@MentorGraphics
RoundtableWest@SolarWorld
RoundtableNW@Con-Way
Chapter Meeting
RoundtableWest@Nike
RoundtableNE@PublicHealth
RoundtableNorth@Clark
RoundtableWest@SolarWorld
RoundtableNW@Con-Way
PMIWVCorvallisMeeting
PMIWVSalemMeeting
PMIWVEugeneMeeting
SAOForum
OODNMeeting
NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
Roundtable Meetings
Join Us!Formoreinformation,toseemaps,tojoinaroundtable,tocontactthemoderator,ortoRSVPformeetings,seethePMIPortlandChapterRoundtablewebpage.
Roundtable NW
Con-Way2055NWSavierPortland,OR
Askforroomatdesk
2nd Friday 7:15 a.m.
Roundtable South Mentor Graphics
8005SWBoeckmanRd.,Wilsonville.ORCommonsBldg.,BigMuddyConf.Rm.
1st Friday 7:15 a.m.
Roundtable West
NikeNikeWorldHeadquarters,Beaverton,ORNolanRyanBldg,AirHuarache,1stFloor
3rd Thursday 7:30 a.m.
Roundtable West
SolarWorld25300NWEvergreenRd.Hillsboro,OR
2nd Thursday 5:30 p.m.
Roundtable North
Clark1200FortVancouverWay,Vancouver,WACommunityRoom
4th Friday 7:15 am
Regular November and December meetings are replaced by one meeting on December 2.
Roundtable NE Port of Portland
7200NEAirportWayPortland,ORAnchorRm,1stfloor
1st Wednesday 4:30 pm
Roundtable NE Public Health
PortlandStateOfficeBldg 800NEOregonStreet,Portland,ORRoom1C-30
4th Tuesday 7:30 am
NewsletterNovember 2011
11
Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
Project Management News BriefsChapter Meeting Walk-in Registration Change in JanuaryBeginninginJanuary2012,thewalk-in(atthedoor)registrationpremiumwillincreaseto$30.Also,cashandcheckswillnolongerbeacceptedatthedoor.
Pre-registrationsavestheChaptermoneybyallowingustoplanmealsandothersetupactivitiesinadvance.
ThesesavingsallowourChaptertoprovidebetterservicesatlowercoststoallmembers.
Thankyouforyourunderstanding.
Keep your E-mail Address Current! Members–weuseyourprofileinformationfrompmi.org.PleasecheckyourprofileonthePMIGlobalsitetobesureyouremailaddressiscurrent–itwillthenbeloadedintoourdatabase.
Non-members–youcanlogintothePMIPortlandwebsite,gotoMyProfile,andchangeyouremailaddresshere.
Roundtable and Job Posting members –rememberthatyoumayhavesetadifferentemailaddressfortheseposts.LogintothePMIPortlandwebsite,gotoMyProfile,thenMyE-Liststochecktheemailaddressthatisbeingused.
Salem Branch Monthly Meeting
Wednesday, November 16, 2011 Presentationstartsat12:00p.m.(pleasearriveatabout11:30-11:40am)
Location
Roth’sConferenceCenterinWestSalem1130WallaceRdNWSalem,Oregon97304
SpeakerJustinNewton,PMP
Topic UnderstandingEstimating,Progress&PlanningofLargeConstructionProjects
Cost $15(withlunch)or$12(speakeronly)forPMIMembersand$17(withlunch)or$14(speakeronly)forNon-Members
SeewebsiteformoredetailsSalem
Eugene Branch Monthly Meeting
Thursday, November 17, 2011 6:00-8:00p.m.
Location
RedLion—Eugene205CoburgRoadEugene,OR97401
SpeakerTBA
TopicTBA
Cost $20(bothPMIandNon-PMImembers)IncludesDinner.Abuffet-styledinnerwithwater,coffee,tea,anddessertispreparedbyRedLionHotel.Ifyourequirevegetarian,vegan,orotherdietaryrequirements,pleasespecifyintheregistrationformorcontacttheVPPrograms(VPPrograms@EugenePMI.org)48hoursinadvanceofthemeeting.
SeewebsiteformoredetailsEugene
Corvallis Branch Monthly Meeting
Friday, November 18, 2011 Presentationstartsat12:00p.m.(pleasearriveby11:50a.m.)
Location
CorvallisDepot700SWWashingtonAve.CorvallisOR97333
SpeakerCharleneDraine,PMP,ChiefSustainabilityOfficer
Topic DemonstratingtheValueofaPMO
Cost $10forPMIMembersandstudents.$15fornon-PMImembers.**NEWRATE**$5forunemployedProjectManagers.
SeewebsiteformoredetailsCorvallis
PMI Willamette Valley Chapter
continued...
NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
...News BriefsOODN Meeting
Oregon Organization Development Network (OODN)willbeholdingtheirmonthlyprogram,onWednesday, November 9, 2011.ThetopicwillbeMaking Change Culturally Sustainable withMelanieChase,PhD.
Location
Con-Way(Fremont/StJohn’srooms)2055NWSavierStreetPortland,OR97209
Schedule
Networking:5:30-6:00p.m.Program:6:00-7:45p.m.Networking:7:45-8:15p.m.
Cost
FreetocurrentmembersingoodstandingofODN,ASTD-Cascadia,PHRMAandPMIPortlandChapter.Thecostfornon-membersis$10.The$10feecanbeusedtooffsettheannualmembershipinvestmentof$75.00ifpaidattheprogram.
Formoreinformation,visittheirwebsiteatwww.odnoregon.org.
Roeder Courses—Online, LiveCommunicate with Competence &Confidence
Understandinghowtocommunicateinaprojectsettingisavitalskillforprojectmanagersandthosewhofacilitatechange.Developing
andconfidentlycommunicatingeffectivemessagesusingwritten,verbalandvisualformsisakeytoobtainingresultsandyourprojectsuccess.Inthisworkshop,wewillhelpyouunderstandhowtomoreclearlyandeffectivelycommunicateinprojectsettings,leadingtomoresuccessfulchangeinitiatives.
8PDUs
CourseIsConductedInTwoHalf-DaySessions(2days,4hrseach)
10:00a.m.–2:00p.m.(EST)
Day1:Friday,November11th,2011Day2:Friday,November18th,2011
Thiscourseisconductedusinglivestreamingvideoallowingforliveinteractionwithcourseinstructor.Pleasenotethiscourseisdividedintotwoseparate4-hoursessions,separatedbyoneweek.
Non-PMIMember–$349PMIPortlandChapterMember–$319
Dynamic Leadership Skills for Better Project Results
Leadershipisoneofthemostimportantanddeterminingfactorsinthesuccessofanyproject.AsProjectManagers,
ProgramManagers,andBusinessAnalysts,weareviewedasleadersbutoftenlackformal“positionauthority.”
Thiscoursewillhelpyouunderstandpowerandinfluenceandhowtoeffectivelyleadyourprojectsbasedonthesituation.
8PDUs
CourseIsConductedInTwoHalf-DaySessions(2days,4hrseach)
8:00a.m.–12:00p.m.(EST)
Day1:Wed.,December7th,2011Day2:Wed.,December14th,2011
Thiscourseisconductedusinglivestreamingvideoallowingforliveinteractionwithcourseinstructor.Pleasenotethiscourseisdividedintotwoseparate4-hoursessions,separatedbyoneweek.
Non-PMIMember–$349PMIPortlandChapterMember–$319
For more information, visit:www.roederconsulting.com
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NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
...News BriefsSAO Forum
The Software Association of OregonwillbeholdingaforumtitledSocial Media 3.0 for the C-Suite of any Business onWednesday, November 30, 2011, 5:30-7:30p.m.attheMultnomahAthleticClub,1849SWSalmonStreet,Portland,OR97205.
SocialMediahasprovenitisheretostay.Itcontinuestoevolveandmorph.TheC-Suitemustfigureouttoharnessthepowerofsocialmedia,balancetherisksofintegratingsocialmediaintoausefulbusinesstool,anddiscernwhatsocialmediaplatformsarebesttopromotecorporatebrand,protectcorporatereputation,whilecomplyingwiththelawsonsocialmedia.
AnSAOallstarpanelwillexaminehowtointegratesocialmediaplatformsintoanintegratedvision,usingmetricstoevaluatetheeffectivenessofsocialmedia,andastrategiclookatimplementingitasabusinesstool.
Panelists:KentLewis,PresidentandCEOofAnvilMedia,FredPond,Sr.DirectorofGlobalITforColumbiaSportswear,andJeanOhmanBack,AttorneywithSchwabbe,WilliamsonandWyatt.
Members$45,NonMembers$60
Formoreinformationwww.sao.org/events
Mentoring—the PMI WayHappyHolidaysandwelcometothe2011/2012mentoringseason!!Isthistheyearyouhavetimetopayitforward?TohelpaPMwhoneedsjustalittleassistancetobeasuccess?
Thisbeginsour4thyearofthementoringprogramandwhatasuccesstheprogramhasbeen.Everyyearhasbroughtnewexperiencesandopportunities.ThisyearourmentoringseasonwillbegininJanuary2012andwenowhave3administratorstohelpmanagetheprogramandprovidesupportfortheparticipants.PamBanning,KayPexaandChrisTobiaswillbeoutandaboutencouragingoneandalltogivebacktotheirpeers.
WearecurrentlyacceptingapplicationsforbothMentorsandMentees.Fordetailsonhowtosignupgotohttp://www.pmi-portland.org/mentoring-programandfillouttheappropriateform.
Havequestionsyouneedansweredbeforeyoutakethenextbigstep?Sendanemailtomentoring@pmi-portland.organdwewillbehappytotellyoumoreabouttheprogrambeforeyoumakeacommitment.
Earn PDUs at Oracle Summit Thisyear’sthemeis“DrivingGrowthwithMission-CriticalEnterprisePPM”.
PMPscanearnPDUsbyattendingtheOracle 2011 Virtual Summit onThursday,November 17, 2011.GetthelatestinformationonOracle’sPrimaverasolutions.discoverhowEnterpriseProjectPortfoliomanagementcanbeusedasacompetitiveadvantagetodrivegrothandimpactyourorganization’sfinancialperformance.
Clickhereforcompleteinformationandregistration.
NewsletterNovember 2011
14
Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
Join the PMI Portland ChapterPMIPortlandChapterisalocalChapteroftheinternationalorganization,PMI(ProjectManagementInstitute).ThePMIPortlandChapterpridesitselfonbeinganactiveandgrowingprojectmanagementcommunityandisoneofthelargestchaptersinthePacificNorthwest.
How to Join
TobecomeamemberofthePortlandChapter,youmustfirstjoinPMIGlobal.Youcanjoinonlineordownloadanapplication.
ClickheretojoinPMIGlobal.Youwillbegivenanopportunitytojoinachapter.SelectthePortlandChapter(C031)fromthelist.
Ifyou’realreadyaPMImemberandwanttojointhePMIPortlandChapter,youcanrenewusingthelinkabove.
Wearehonoredtowelcomeyouasanewmember!Youwillbeginreceivingthebenefitsofmembershiprightaway!
MembershipBenefits
• NetworkwithProjectManagementProfessionals• ProfessionalDevelopment• DiscountsonChapterEvents• MonthlyRoundtables• PMIPortlandChapterMonthlyNewsletter• CurrentJobListings• VolunteerOpportunities
Membership Costs
Join: PMIMembershipcosts$129/year.PMIPortlandChaptermembershipcosts$25/year
Renew: PMIMembershiprenewalcosts$119/year.PMIPortlandChaptermembershiprenewalcosts$25/year
Discounts: Retiredmemberspayjust$60peryearforPMImembership.MustbeaPMImemberingoodstandingforfiveconsecutiveyearsandhaveretiredfromactiveemployment.
StudentsmayjoinPMIforjust$30peryear,plusa$10applicationfeefornewmembers.Membershipisopentoanystudentenrolledinadegree-grantingprogramatanaccredited,orglobalequivalent,collegeoruniversity.
Test Drive a Membership
WouldyouliketocometoaPMIPortlandChaptereventtomeetsomeofyourfellowprojectmanagementprofessionalsandseewhattheChapterisallabout?You’rewelcometoattend,evenasanon-member!
Getonourmailinglist!PMIPortlandmembersautomaticallyreceivee-mailannouncementsofallChaptereventsandmonthlynewsletters-andyoucantoo.IfyouwouldliketoreceiveChapterannouncementsandnewsletters,filloutourNon-MemberSignupform.
For More Information
PleasevisitthePMIPortlandChapterwebsite.ReadtheChapterbrochure.
NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
Growyournetworkandyourskillset!Thesearesomeofthevolunteeropportunitiescurrentlyavailable:
• AssistantDirectorofWorkshops–ProfessionalDevelopmentteam• DocumentManagementSystemProjectManager–Operationsteam• ContactManagementSystemProjectManager–Operationsteam• DirectorofTechnology–Operationsteam• QualityTeamMembers(4)–Membershipteam• ProgramManager,AnnualSurvey–Membershipteam• Instructor,CertificationPrepcourse–ProfessionalDevelopmentteam• MentoringProgramAdministrator–Outreachteam
Formoreinformation,gototheVolunteerOpportunitiespagentheChapterwebsite,orcontactourDirectorofVolunteersatvolunteer@pmi-portland.org.Youwillbegladyoudid!
Become a Volunteer!
WeWanttoProfileInteresting Local ProjectsHaveyourecentlyclosedonaprojectinthePortlandareathatotherPMIPortlandChaptermembersmightbeinter-estedinhearingabout?Wearelookingforstoriesaboutlocalprojects.Youdon’tevenneedtodothewriting.Wewillinterviewyouandcapturethefascinatingdetailsthatdescribeyourmethods,approach,outcomesandlessonslearned.FinalcopywillbepublishedinthePMIPortlandChapternewsletter.
Pleaseletusknowyouareinterestedbysendingashortnotetonewsletter_dir@pmi-portland.org.
NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
Get to Know Your PMI Portland VolunteersWithamembershipofover1500people,oneofthegoalsofthisnewsletteristogetourmemberstoknowoneanotherbetter.
Programs PortfolioShelley Pyles, Director of Registration
ShelleyisaCPAandPMPandhasworkedinaccounting/treasury/softwaredevelopmentandIT.ShehasMAcc(Master’sinAccountancy)andBSdegreesinbusinessandcomputerscience.CurrentlyShelleyisworkingonbusinessprocessimprovementprojectsatBonnevillePower.
WhenShelleyisn’tatworkorhelpingPMIPortlandChapter,sheisanactivevolunteeratawomen’salternativehousingnon-profitorwithoneofhertwodaughters.
Shelleycanbereachedatregistration@pmi-portland.org.
Tara Nicole Backes, Director of Events
TaraispreparingtolaunchProjectsMadeSimple,LLCasmallcompanydedicatedtosmallprojectsandeventmanagement.SheisalsointhehomestretchofherMBAatKellerGraduateManagementSchool.ShewillbegraduatinginJunewithaMastersinBusinessAdministrationwithanemphasisinProjectManagement,specializinginevents
andcommunitydevelopment.HerundergraduatedegreeatSanFranciscoStateUniversitywasinTechnicalTheaterwithaminorinhospitalitymanagement.ThisexperienceputTaraintomanydifferenttypesofmanagementpositionsallowinghertolookatprojectsmorecreativelywithherfamiliaritywithtechnologyandvaluingteamwork.Herbackgroundhasvariedalotovertheyearsandsheisanever-evolvingstudent.ShehashadtheopportunitytoworkasProductionManagerfortheSan
FranciscoTheaterFestival,asatechnicianforKXLYNews,andfor9yearsshewasanannyforfamiliesallovertheWestCoast.
TarahasvolunteeredwithPMIPortlandChapterforoverayear.ShetooktheopportunitytovolunteerwithPMIPortlandChaptertonetworkandbroadenherknowledgebase.ShelovesthatthisvolunteerworkwithPMIallowshertocombineherpassionforbringingpeopletogetherwithherskillsatcreatingenrichingevents.
Taracanbereachedatevents@pmi-portland.org.
Membership PortfolioLin Johnson, Director of Quality
LinhasextensiveanddiversifiedexperienceinProductDevelopmentandManufacturing.Liniswhatcanbecalleda“technicalprojectmanager”meaningheisabletodrawuponfirsthandexpertiseinthetechnicalissuesinvolvedinverycomplex,multi-functionalprojects.HisexpertisespansMechanicalDesign,ProcessEngineering,
Manufacturability,MaterialsEngineering(especiallyPlastics),Quality,ProductSafety,Regulatorycompliance,SupplierManagementandevenSoftwareEngineering.Industryexperienceincludesconsumerproducts,automotivecomponents,computersystemsandcomponentsandmedicalequipment.
Linispresentlyseekingapositionasafull-timeProjectManagernowthat“job1”forthelastseveralyearshasbeenaccomplished;beingasingleparenttoanow21yrolddaughter.AfterbeinglaidofffromInFocus,theabilitytocommittotypicalProjectManager’stravelscheduleasasingleparentwasdifficult.Intheinterim,LinhasbeenactivedoingexpertanalysisandprovidingexperttestimonyinproductfailureandproductliabilitycasesandaccidentreconstructioncasesandteachingProjectManagementatClackamasCommunityCollege.He
continued...
NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
isalsoaregularinstructorinPMIPortlandChapter’sPMPCertificationPrepclass.
LinholdsanundergraduatedegreeinManufacturabilityEngineering,anMBAinInternationalBusiness,holdsaPElicense(ProfessionalEngineerlicenseStateofOregon),hasearnedCQM(CertifiedQualityManager)andPMP(ProjectManagerProfessional)certificationsandispresentlypursuingaCEM(CertifiedEnergyManager)credential.
Lin’shobbiesincludebeingaCommercialPilotandvolunteerParamedicIwiththeskipatrol.
Lincanbereachedatquality@pmi-portland.org.
Prakash Achuthan, Assistant Director of Volunteers
PrakashAchuthanisanexperiencedProjectLeadandBusinessAnalystworkingwithSlalomConsulting.HehasaBachelor’sDegreeinEngineeringandaMaster’sinBusinessAdministrationandisactiveinthePMIPortlandChapterasanAssistantDirectorofVolunteers.
Prakashhasover5yearsofexperienceandhasworkedasaSoftwareDeveloper,Teamleadforretailoperations,StrategicConsultantandProjectManagerfororganizationssuchasTataConsultancyServices,Amazon.com,OregonDepartmentofTransportationandStandardInsurance.HisareasofexpertiseincludeProjectManagement,BusinessAnalysisandProcessMapping,ChangeManagement,ProcessImprovement,StrategicPlanningandMarketing.
Saby Waraich, Director of Volunteers
SarabjeetWaraich,PMP(Saby)hasbeenworkingasDirectorofVolunteerssinceOctober2010.Sabyenjoysworkingwithpeopleandbringsenthusiasmandgreatcustomerservicequalitiestothisroleasherespondstothequeriesandneedsofothermembervolunteers.HeplaysacriticalroleofprovidingvolunteerstoPMIPortlandChapter.
SabyiscurrentlyworkingasanITProjectManagerfortheCityofPortland.PriortomovingtotheUS,hewasasoftwareengineerandprojectmanagerinIndiaforvariousprojectswhileimplementingSixSigmaqualityinitiatives.
SabyisagraduateofPortlandStateUniversitywithaMSinEngineering&TechnologyManagementandholdsaBSinComputerScience&EngineeringfromPunjabEngineeringCollege,India.
SabyiscurrentlyaninstructoratPortlandCommunityCollegeandUniversityofPhoenix.Additionally,heteachesthePMIPortlandChapterPMPPrepcourse.SabyisaveryactivememberoftheonlineMentorNetcommunity,wherehehasbeenmentoringindividuals.Inhissparetime,Sabylikestowatchactionmoviesandplaywithhis8yearoldsonand5yearolddaughter.
Sabycanbereachedatvolunteer@pmi-portland.org.
...PMI Portland Volunteers
NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
Membership News
Alamein,DavidAldhalemi,SuroorBhatla,AshokBramhall,PaulArthurCivalleriOlson,MichelleCoursey,MargaretCouture,EricDaley,KimberlyDenney,RobinGuyett,ChrisitneHaynie,DeniseMartin,SherrieMcCarren,TracyNiessner,LauraRussell,Terry
Schieber,JeffShope,KimberlySilverman,BarryTerrill,RayVann,CaryleWnorowski,Rachel
Welcome New Members!
MembershipinformationisprovidedtotheChaptermonthlybyPMIGOC.Theremaybeadelayinseeingyournameonthispageduetonewsletterpublishingconstraints.
ContactPMIGOCatwww.pmi.orgtochangeormanageyourmembershipinformation.
Congratulations New Credential Holders! Erwin,Kathy,PMPBrady,Diane,PMPCharles,Curtis,PMPFreel,Amy,PMPRuckwardt,Deborah,PMP
NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
Photos from October Chapter Meeting
Many thanks to Chapter Photographer, Erik Odegard.
DeniseTischler,DirectorofCertification
KevinNichols,PMP JeanGargan,PMP SteveThornton,President
MarlonGorden,PMP
J.Hootman,PMP,speaker
RacheleMaurer,PMP,speaker
Registrationtablevolunteers
NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondtheVoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
First Aid when Words CollideYouknowinstantlywhenithappens,therelationalequivalentofscreechingtiresfollowedbyatremendouscrunch.Someonejustbroughtuptheunmentionable,leveledaninsult,ordumpedagunnysackoflong-cherishedwrongs.Youlookaroundtheroom,oracrossthetable,andthink....Actuallyyou’reprobablynotthinkingrightnow.You’relikelyjustfeelingstunned.
Itmightnothavebeenaliteralcrash,withacarplungingthroughplateglassintoyourmeeting,butthiswouldbeagoodmomentforsomesocialfirstaidtrainingtokickin.WithappreciationtotheRedCross,here’sathree-stepapproachtohandlingtheimmediateaftermathofasocialdisaster:
CHECK
Takeafewsecondstoletyourrationalbraincatchupwiththeemotionalwhomp.Inhaledeeplythroughyournosetoactivateyourinneroxygenmask,andletthebreathoutslowlythroughyourmouth.Askyourself,“Whatjusthappenedhere?”Puttingyourselfonbroadobservationalalertwillhelptocountersomeoftheimpactoftheadrenalincurrentlyracingthroughyoursystem.
Intentionallyrelaxandwidenyourfieldofview,whichhasprobablynarrowedtothatofacarriagehorseinblinders.Usingperipheralvisiongoesagainstanautomaticreactionthathelpscreaturesinnaturefocusonathreattolifeandlimb,butitcanprotectusinanenvironmentofdanglingelectricallinesandpotentiallyexplosivetempers.
Readthebodylanguagearoundyou,andnotewhichvoicesarebynowhighandrising.Whoisbreathingrapidlyandturningred?Whohasthinnedlipsandasteelyexpression?Whoistunedoutandunresponsive,clearlytryingtodisappear?Whohasaconcernedlook,butdoesn’tseemoverlyhorrified?Whojustlooksbewildered?Takeanotherdeepbreath,to:
CALL and RECALL
Aneffectiverecourseasyourownfirstresponderistocallonyourknowledgeofthepeoplearoundyou.Recallexactlywhat
yourroleisinthegroup.Useanothermomenttoconsiderwhethersomethinghascomeintotheopenthatneededtobeheard.Thismightnotbethemeetingoutcomeyou’denvisioned,butitcertainlyhasgottenreal,hasn’tit?
Liketheconsciousrelaxationofeyemuscles,takingafewsecondstorememberyourroleortoconsiderhowthescenemayaffectfuturecommunicationshort-circuitsemergencysirensinthehead.Understress,notonlyourvisionbecomesanarrowslitbutsodoesourperceptionoftime.ThereisonlyNOW-WOW-WOWclamoringforattention.
Intheclassicpoem,“If,”RudyardKiplingadvisedhissontokeephisheadwhileallaboutwerelosingtheirs.Whenthingsgetgrim,astheyaresuretodoattimes,simplyaffirmingone’smotivationforbeingpresentisapowerfultool.Itsummonstheaidoftheexecutivesuiteinourbraintosilencethealarmsystem,releasecounteractivechemicalsinthebodyandbrain,andgetreadyto:
CARE
Gatheryourimpressionsofthesituation,yourunderstandingoftheinterpersonaldynamics,andaclearintentiontodonoharm.Decidewhat’sappropriate,hereandnow—perhapsasuggestionforcreatingabufferzoneoftimeorspace,anappealforcivility,orarequestforusingestablishedcommunitygroundrules.Findsomethingthatwillleadotherstorespondratherthansimplytomindlesslyreact,andyou’llbehelpingthemgetcontrolofboththemselvesandthesituation.
Ifyourroleisasagroupleader,leanforwardinyourseatandletyoureyesconnectwithasmanypeopleaspossibleinaslowsweep.It’squitelikelytheroomwillfallsilentwiththissignal,butdon’tforcetheissue.Simplywait.Asagroupmember,catchtheeyeoftheleaderasyousitupstraight,keepingyourexpressionalertbutneutral,andtakethecuewhenitcomes.Ifthereisnoformalleadership,focusyoureyesonthecurrentspeaker,waitforabreak,andentertheconversationcalmly.
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NewsletterNovember 2011
21
Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondtheVoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
Whenyouspeak,trytosayyourfirstwordatthemomentofgentlyreleasingtheairfromanotherofthosedeep,groundingbreaths.Thiswillreducetheforcefulnessofyourtoneandhelptosupportyourvoicethroughwhateveryouhavetosay.Createaseguefromthepreviouscommenttoyourowncontribution,sothatthelastspeakerfeelsheardandrespected.
Bleedingegos,bruisedfeelingsandburningindignationrespondwelltokindness,appliedwithskillandalackoffuss.Thewoundswillremain.Ofcoursetheywill.Butifwedemonstrateanabilitytokeepcalmunderemergencyconditions,otherpeoplewillfollowthatexample.Thehealingmaytakealongwhile,butyourinterventionhasmadeitpossibletoimagine.That’sasocialfirstaidcertificationtocelebrate.
About the author
CoachingandclassesprovidedbyKaren Mathieson,ownerofSerendipityCommunicationsinPortland,helpmotivatedprofessionalshonespeaking,writingandinterpersonalskillsfortheworkplaceandbeyond.Havingworkedasapublicradiobroadcaster,afreelancejournalist,aneventleaderandamusicteacherforadults,Karen’sintegratedapproachto
communicationissuesgivesclientsanedgeforsuccessineverythingfrompublicspeakingtocraftinggreatemails,frommanagingnegativeself-talktodealingwithdifficultpeople.Article©SerendipityCommunications,2011
...When Words Collide Beyond the Voice of the CustomerWhenwasthelasttimeyouwenttoanoutdoormarketinadevelopingnation?Youknowthekind,wherepeoplewhobuyandsellactuallymeetface-to-face?Wheretheyeventalktoeachotherandactuallygettoknoweachother?Wheretheownerofthecompanyseesfirst-handthereactiontohisproducts;good,bad,indifferent.Inmostpartsoftheworldthisistheprimarywaythatpeoplestillbuyandsellproductsandservices.
Ifit’sbeenawhile,(ornever)thenyoumighthaveabitofahardtimerelatingtothefundamentalpremiseofthisarticle.
Myeyeswerereallyopenedtothiswonderful(andancient)methodofcommercewhenIvisitedaverypoortownontheeasterncoastofNicaraguaafewyearsago.Tomy“developednation”eyesitlookedchaotic,inefficient,messy,evenabitthreatening.Butsomewherealongthosecrowdedalleysfilledwithvendorsboothandtables,Ihadabitofan“ahha”moment.Istartedtoappreciatesomethingthatwe’velostinallourworldofhightech,massmarket,globalcommerce—relationship.Ohsure,wethrowthiswordaroundalot,butitusuallyinvolvesasurrogateorsubstituteforreal,honest,face-to-facerelationship.
LikeCRM.
WethinkifwehavethelatestCRMplatformwe’llhaveadeeperrelationshipwithourcustomer.I’veusedquiteafewCRMsinmydayandonethingforsuretheydon’tdoisrelationship!
OrCEM.
Anothersubstituteforrelationshipisawell-designed,customerexperiencemanagementprogram.Thatwillhelpus:
• Createastreamaroundadvocacybuilding• Translatethebrandintodesiredattitudes• Mapthecustomer’sjourney• Utilizealternativeresearchforcontextualinquiry,shadowingandjournaling
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NewsletterNovember 2011
22
Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondtheVoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
• Infuseemotioninthedesign• Incorporatemultiplerelevantmetricstounderstandcus-tomerhappiness
Now,IrealizeI’mbeingabitfacetioushere,butit’stomakeapoint.Technology,research,programs,consultantsallcanhelp,butonlytoapoint.And,inmanycasesfallveryfarshortofthemark.Why?
Customervalue,positiveornegative,flowsfromthesumofalltheexperiencesacustomerhaswithyourcompany.It’snotjustproduct,wheremuchattentionis(andrightfullyshouldbe)focused.Itincludesliterallyeverytouchpointacustomerhaswithyourbusinessincludingtheirexperiencesonline,onthephonewithcustomerservice,fromotherswhohaveusedyourproducts,“secondarycustomers”suchasdealers,distributorsandagents.And,it’sdynamic,constantlychangingandevolvingordevolving,asthecasemaybe.
Thishasverysignificantimplicationsforbusinessestoday,sincethereissolittleengagementbyemployeeswiththeend(inmylingo“intended”)customer.Tothemajorityoftheemployeesacustomerisanabstractconceptwheretheyhavelittleideawhattheydo,letalonehowtheylive,thinkandfeel.Andyet,thesesameemployees,withallgoodintentions,collectivelydeterminethecustomerexperiencesforallthesemanytouchpointswiththeusualresultofmissingthemark,andnotevenrealizingit!
Allbecausetheyhavenoreal,tangiblerelationshipwiththecustomer.Ortherelationshiptheyhaveisnarrowlyfocusedononeaspectofthecustomer’sexperience,asinaccountmanagementorcustomerservice.So,movingbeyond“voice”meansmovingoutsideofourowncompanyworldwhereit’sallaboutus,tothecustomer’sworldwhereit’sallaboutthem.Itseekstoaddressoneofthemostbasicquestionsyourcustomershave—“doyoucare.”
Whatthismightlooklikevariestremendouslyfromcompanytocompany,industrytoindustry,butIbelievetherearefivebasicstepsorstagestocreatingthatcloseconnectionwiththecustomerthatultimatelycanleadtosuperiorcustomerexperiencesandvalue.ThisiswhatI’llunpackinthesecondpartofthisarticle,sostaytuned!
About the Author
John Geffel,ManagingPartner,foundedVALUE:drivenGroupthisyearafter27yearsatoneofthesoftwareindustry’sleadingvertical-marketsoftwarecompanies,TimberlineCorporation,thatwasacquiredbySagein2003.John’sparticularexpertiseisinmarketdevelopment,productmanagement,productmarketingandstrategicplanning.Hehasbeendirectlyresponsibleforsuccessfully
introducingmanyindustry-leadingproductsandservicesovertheseyearsandmostrecentlyservedasGeneralManagerforthebusiness.
John’sfocusatVALUE:drivenisoncustomervaluedefinitionandvaluedeliveryassessmentaswellasprovidingoversightandaccountmanagementforallofthecompany’sengagementsthroughitsconsultingalliancepartners.Johnalsoleadsthementor/coachingprogramfortheOregonEntrepreneur’sNetworkandprovidesexecutingcoachingasaseniorconsultantattheWaldronCompany.
JohnhasaBSinBusinessAdministrationandanMBAfromPortlandStateUniversity.
...Voice of the Customer
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
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Advancing our Careers as PMs
OneofthemanythingsIhavealwaysappreciatedaboutPMIisthatthecareersofmemberscanbeenrichedinmanyways.ThereisafocusinthePortlandChapteronaddingvalue,andourannouncementlastmonthoftheAgiletrainingcominginJanuaryisagreatreminderoftheopportunitiesthat
existforusasPMstoenhanceourcareers.DuringtheKeynotepresentationlastmonthonAgileQAmethods,Iwasremindedhowwecanalwayslearnnewthingstoenhanceourcareers.
Maintain a healthy network
ThisisthebestwayIknowforfindingajob,aswellaskeepingyoumarketvalue.Networkingallowsyoutomakenewcontacts,learnaboutevents,andkeepupwithemergingtrendsintheprofession.Anotherkeybenefitisthechancetohelpothersinyournetwork.ThePortlandChapterhasmonthlyChapterdinners,monthlyroundtablemeetings,andnetworkingeventstoprovidenetworkingopportunitiesforourmembers.
Gaining new knowledge and skills
Learningisalifelongpursuitformanypeople,theeffectonone’scurrentpositionandfuturecareerplansisobvious.MembershipinPMIprovidesmanyoptionsforus.ThePMOKguideisavailabletoallmemberson-line,therearewebinarsandpresentationsavailable,andthePortlandChapteroffersworkshopsandothertrainingeventsthroughouttheyear.
ObtainingnewCertificationsandCredentials
ItisveryclearthePMPisasignificantadditiontoaPM’sresume,inmanyinstancesitnowtrumpsaddinganMBA.ThereareseveralcredentialsavailablefromPMI,thenewestarearoundAgilepractices:
• CertifiedAssociateinProjectManagement(CAPM)®• ProjectManagementProfessional(PMP)®• ProgramManagementProfessional(PgMP)®• PMIAgileCertifiedPractitioner(PMI-ACP)®
• PMIRiskManagementProfessional(PMI-RMP)®• PMISchedulingProfessional(PMI-SP)®
ThePortlandChapterhasalsoheldclassesforCertifiedScrumMaster,andisalwayslookingfornewandrelevanttrainingclasses.
Iwouldliketowelcomeournewmembers,andsaythankyoutoourmemberswhohaverenewed.ForournewMembers,IhopeyoutakeadvantageofallthebenefitsyourPMIandPMIPortlandChapterhavetooffer.Forrenewingmembers,perhapsthisisagoodtimetotakeadvantageofabenefitoractivityyoudidnotuselastyear(e.g.attendaRoundtablesession).
Steve Thornton President, PMI Portland Chapter
President’s LetterWe Still Need Your Input
Thankstothosewhohavefilledoutthenewslettersurvey.Forthosewhohavenotfilledoutthesurvey,thereisstilltime.ThesurveywillbeavailableuntilNovember30.Clickheretovoiceyouropinions.
Fromtheresultssofar,thereisinterestinemploymenttrendsforprojectmanagers.
Ifyouorsomeoneyouhasexpertiseinthethingsemployersarelookingforinprojectmanagers,pleasee-mailmeatnewsletter_dir@pmi-portland.org.
Iamalwaysopentoanyfeedback,suggestionsorsubmissionstothenewsletter.Remember,thisisyournewsletter.
Ilookforwardtohearingfromyou.
Laura Sakaguchi, CAPM Newsletter Director
Newsletter Director’s Letter
NewsletterNovember 2011
Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
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NewsletterNovember 2011
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Headline ArticleNext Chapter Meeting•ChapterMeetingRegistrationInformation•KeynotePresentation•EducationalPresentation•ChapterMeetingLogistics
Professional Development•PMI-AgileCertifiedPractitionerworkshop
Chapter Activities•EventCalendar•RoundtableMeetings•ProjectManagementNewsBriefs•Mentoring-thePMIPortlandWay
•Membership•JoinPMIPortlandChapter•BecomeaVolunteer!•GettoKnowyourPMIPortlandVolunteers•MembershipNews•Photos
Articles•FirstAidwhenWordsCollide•BeyondthevoiceoftheCustomer
PMI•President’sLetter•NewsletterDirector’sLetter•AboutPMIPortland
Web site: pmi-portland.org
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MissionTopromotetheprofessionofProjectManagementbycreatingacultureandcommunitythatfacilitatesprofessionalgrowththrougheducationandvolunteerism.
VisionTobetheinnovativeleaderintheregionforadvancingprojectmanagement,makingindividualsandorganizationsmoresuccessful.Wearearesponsiveandcollaborativecenterofexcellencepromotingethics,quality,knowledge,skills,integrity,andleadership.