Pioneer Quality Services Limited The Tower House 2A Pegwell Road Ramsgate Kent CT11 0GD 0203 384 6675 enquiries@pioneerqs.co.uk www.pioneerqs.co.uk

Company Registration No: 3399911. Registered Office: 19 North Street, Ashford, Kent, TN24 8LF in England and Wales

PIONEER QUALITY SERVICES LIMITED STANDARD TERMS & CONDITIONS 1. Agreement

1.1Ourstandardtermsandconditionsrepresentacontract.ThisagreementwillbegovernedbythelawsofEngland.PioneerQualityServicesLimitedagreestoprovidecleaningservices(“theServices”)totheClient(“theClient”)

inaccordwiththewrittenspecificationandthesignedquotationacceptanceformagreedtobybothparties(“theSpecification”).ThesetermsandconditionsshallapplytotheprovisionoftheServicesunlesstheyareinconsistentwiththeagreedspecificationinanyway,inwhichcasetheSpecificationshallhaveprecedence.TheSpecificationandtheseTermsandConditionsaretogetherreferredtoas“TheAgreement”.

1.2ThiscontractismadebetweenPioneerQualityServicesLimitedandtheClient.Youagreeonbehalfofyourcompany/organisation/partnership/orotherpersonorinstitutionthatyouareauthorisedtorepresent,thatanyuseoftheServicesprovidedbyPioneerQualityServicesLimitedshallconstituteyouracceptanceoftheTermsandConditions.PioneerQualityServicesLimitedagreestoperformtheworkspecifiedbytheClientinaprofessionalmannerusingeverycaretoaccomplishasatisfactoryservice.

2. Duration

2.1UponreceiptbyPioneerQualityServicesLimitedofawrittenacceptancefromtheClientoftheSpecification,thequotation,andtheseTermsandConditions,PioneerQualityServicesLimitedagreestoprovidetheServicestotheClientuntiltheagreementisterminated.2.2TheClientmayterminateTheAgreementupongivingtoPioneerQualityServicesLimitedoneweek’spriornoticeduringthefirstmonthofTheagreement,thereafter,theClientagree’stogivethreemonthspriorwrittennotice.Intheeventthatnonoticeisgiven,thentheClientshallpaytoPioneerQualityServicesLimitedthecostoftheservicesforthefullnoticeperiod.

2.3PioneerQualityServicesLimitedreservestherighttowithdrawtheServicesandortoterminateTheAgreementatanytimewithonemonth’swrittennotice.

3. Cost

3.1ThecostsfortheServicesareclearlysetoutinthequotationacceptancedocument,allbankandpublicholidayshavebeenincludedinthecalculations.3.2Allcostsaresubjecttoannualreview.AnypotentialincreaseoradjustmentwillbepresentedtotheClientformutualconsiderationanddecision.3.4InvoiceswillbepresentedtotheClientonamonthlybasis,andareduepayablewithinthirtydaysofdatedinvoice.3.5IftheClientfailstomakeanypaymentbytheduedatethenwithoutprejudicetoanyotherrightorsolutionavailabletoPioneerQualityServicesLimited,theServiceprovidershallbeentitledtoa)suspendtheService.b)Referduepaymentstoadebtrecoveryserviceorotherlegalentitytopursuefullrecoveryofoutstandingdebt,includingallcostthatthismayincur.

Pioneer Quality Services Limited The Tower House 2A Pegwell Road Ramsgate Kent CT11 0GD 0203 384 6675 enquiries@pioneerqs.co.uk www.pioneerqs.co.uk

Company Registration No: 3399911. Registered Office: 19 North Street, Ashford, Kent, TN24 8LF in England and Wales

4.Staff4.1AllpersonnelsuppliedtotheClientareemployeesofPioneerQualityServicesLimitedorapprovedandfullyvettedsub-contractorsworkingundertheclosesupervisionofPioneerQualityServicesLimitedmanagement.AllsuchpersonsororganisationsarerequiredtocomplywithPioneerQualityServicesLimitedHealthandSafetyprotocolsandtrainingatalltimes.4.2ThroughouttheAgreementandforaperiodofnotlessthanthreemonthsfollowingterminationoftheService,forwhateverreason,theClientagreesnottoemploy,contact,orotherwiseengageanyPioneerQualityServicesLimitedpersonnel,eitherdirectlyorindirectly,orthroughathirdparty.4.3Ifclause4.2isbreached,inadditiontoanyotheractionavailabletoPioneerQualityServicesLimitedtheClientshallpayPioneerQualityServicesLimitedafeeequivalenttothreemonthschargesfortheServicesincompensation.

5.Liability5.1PioneerQualityServicesLimitedshallnotbeliableforanyloss,damage,expenses,costsorliabilityarisingeitherdirectlyorindirectlyfromtheprovisionoftheServices.5.2TheClientshallberesponsibleforensuringasafeenvironmentinwhichPioneerQualityServicesLimitedstaffanditsrepresentativescanperformtheirduties(theService).TheClientshallalsoberesponsibleforcomplyingwithallrelevantHealthandSafetylegislation.6.Appendix6.1PioneerQualityServicesLimitedreservestherighttomakechangestoanypartofthesetermsandconditionsofcontract,withoutgivingpriornotice.Pleasecheckourwebsiteatwww.pioneerqs.co.ukforanyupdates.