PetcoListening and

RespondingRon Coughlin, CEO

Petco Confidential | 3

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LISTENINGto our customers

87% of pet parents say feeding their pet food made with no artificial flavors, colors and preservatives is important to pet's health and well-being.

56% say finding healthy products for their pet(s) is confusing

RESPONDINGto what we heard

Petco Opens a Pet Kitchen in New York City, Leaning In On Retail Experiences For Pet ParentsMay 10, 2019

LISTENINGto our partners

RESPONDINGto what we heard

TessaJuly 21, 2005 – Sept. 25 2018

I can’t afford to have a baby at Petco

Parental Leave and More

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Same Store Sales

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LISTENINGwith tools

Voiceof theCustomer

Voiceof thePartner

PartnerIdeasTool