WHAT we communicateHOW we communicate

Personnel Communication Personnel Communication

The way company personnel The way company personnel communicate with each other communicate with each other can make all the difference can make all the difference between efficiency and between efficiency and ineptitude, ineptitude, success and failure, making success and failure, making money or losing it. money or losing it.

Ineffective communication is a Ineffective communication is a major, yet avoidable, obstacle major, yet avoidable, obstacle to business productivity.to business productivity.

Managers need to realize that successful communication is no one-way process but reciprocity is the essence of communication.

Let’s see two examples of good and bad communication.

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Mr. Weber and Mr. Zili Meeting

Mr. Weber calls his supervisor, Mr. Zili,

into his office. He is on the telephone

when Mr. Zili arrives.

"Good morning Mr Zili"

Mr. Weber whispers courteously, after

Excusing himself to the person on the line.

Take a seat, please. I shouldn't

be long.

Thanks for your patience.

Mr Weber adds after putting down the

phone a couple of minutes later.

It was my mother, she’s slightly sick, just a flu, but she is old and for old people everything is “terrible”, I think she’s missing us, specially my children, so this weekend we’re going to see her.

Oh, Mr. Weber, I’m sorry very much, I hope she gets ok

soon.

I hope so! And she will. She is very strong!.

Now, this is why I called you: two or three people have come to me with a proposal: shorten the lunch break, so that everyone can knock off earlier.

Yes, last week, Tom told me about this

idea that was going around.

Well, I’d like to know what do you think about it…

Well, personally I'd welcome the change, and I know that some of the office people would think the same way.

I see…

On the other hand, many of our workers do a lot of shopping during the lunch hour at the big mall over the road. They might need a full hour for this, and after work might not be so convenient...

So…it will be necessary to check it out a little more…

Yes! I think the same. I should poll everybody and come back to you with a consensus.

Good…How long will it take?

It will take a couple of days, if you don’t mind I can get some feedback for the next week.

Great! Keep in touch and let me know how we can sort this issue out.

END