Post on 10-Feb-2018
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CHAPTER FIVE
Perception, Cognition,
and Emotion
McGraw-Hill/Irwin Copyri ght 2011 by The McGraw-H il l Companies, Inc. All ri ghts reserved.
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Perception, Cognition, and
Emotion in Negotiation
The basic building blocks of all social
encounters are:
Perception
Cognition
FramingCognitive biases
Emotion
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Perception
Perception is:
The process by which individuals connect totheir environment.
A sense-making process
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The Process of Perception
The process of ascribing meaning to messages and events is strongly influenced
by the perceivers current state of mind, role, and comprehension of earlier
communications
People interpret their environment in order to respond appropriately
The complexity of environments makes it impossible to process all of theinformation
People develop shortcuts to process information and these shortcuts can
create perceptual errors
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Perceptual Distortion
Four major perceptual errors:
Stereotyping
Halo effects
Selective perception
Projection
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Stereotyping and Halo Effects
Stereotyping: Is a very common distortion
Occurs when an individual assigns attributes to another
solely on the basis of the others membership in a particular
social or demographic category
Halo effects:
Are similar to stereotypes Occur when an individual generalizes about a variety of
attributes based on the knowledge of one attribute of an
individual
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Selective Perception
and Projection
Selective perception: Perpetuates stereotypes or halo effects
The perceiver singles out information that supports a prior
belief but filters out contrary information
Projection:
Arises out of a need to protect ones own self-concept People assign to others the characteristics or feelings that
they possess themselves
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Framing
Frames: Represent the subjective mechanism through which people
evaluate and make sense out of situations
Lead people to pursue or avoid subsequent actions
Focus, shape and organize the world around us
Make sense of complex realities
Define a person, event or process
Impart meaning and significance
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Types of Frames
Substantive
Outcome
Aspiration Process
Identity
Characterization Loss-Gain
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How Frames Work in Negotiation
Negotiators can use more than one frame
Mismatches in frames between parties are sources of
conflict
Parties negotiate differently depending on the frame
Specific frames may be likely to be used with certain
types of issues
Particular types of frames may lead to particular typesof agreements
Parties are likely to assume a particular frame because
of various factors
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Interests, Rights, and Power
Parties in conflict use one of three frames:
Interests: people talk about their positions but often
what is at stake is their underlying interests
Rights: people may be concerned about who is
right that is, who has legitimacy, who is correct,
and what is fair
Power: people may wish to resolve a conflict on thebasis of who is stronger
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The Frame of an Issue Changes as
the Negotiation Evolves Negotiators tend to argue forstock issuesor concerns
that are raised every time the parties negotiate
Each party attempts to make the best possible caseforhis or her preferred position or perspective
Frames may define majorshifts and transitionsin acomplex overall negotiation
Multiple agenda itemsoperate to shape issuedevelopment
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Some Advice about Problem
Framing for Negotiators Frames shape what the parties define as the key issues
and how they talk about them
Both parties have frames Frames are controllable, at least to some degree
Conversations change and transform frames in ways
negotiators may not be able to predict but may be
able to control
Certain frames are more likely than others to lead to
certain types of processes and outcomes
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Cognitive Biases in Negotiation
Negotiators have a tendency to make
systematic errors when they process
information. These errors, collectively labeled
cognitive biases, tend to impede negotiator
performance.
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Cognitive Biases
Irrational escalation of
commitment
Mythical fixed-pie
beliefs
Anchoring and
adjustment
Issue framing and risk Availability of
information
The winners curse
Overconfidence
The law of small
numbers Self-serving biases
Endowment effect
Ignoring otherscognitions
Reactive devaluation
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Irrational Escalation of Commitment
and Mythical Fixed-Pie Beliefs
Irrational escalation of commitment
Negotiators maintain commitment to a course of action
even when that commitment constitutes irrational behavior
Mythical fixed-pie beliefs
Negotiators assume that all negotiations (not just some)
involve a fixed pie
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Anchoring and Adjustment
and Issue Framing and Risk Anchoring and adjustment
The effect of the standard (anchor) against which
subsequent adjustments (gains or losses) are measured The anchor might be based on faulty or incomplete
information, thus be misleading
Issue framing and risk
Frames can lead people to seek, avoid, or be neutral aboutrisk in decision making and negotiation
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Availability of Information
and the Winners Curse Availability of information
Operates when information that is presented in vivid or
attention-getting ways becomes easy to recall. Becomes central and critical in evaluating events and
options
The winners curse
The tendency to settle quickly on an item and thensubsequently feel discomfort about a win that comes too
easily
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Overconfidence
and the Law of Small Numbers Overconfidence
The tendency of negotiators to believe that their ability to
be correct or accurate is greater than is actually true The law of small numbers
The tendency of people to draw conclusions from smallsample sizes
The smaller sample, the greater the possibility that pastlessons will be erroneously used to infer what will happenin the future
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Self-Serving Biases
and Endowment Effect Self-serving biases
People often explain another persons behavior by makingattributions, either to the person or to the situation
There is a tendency to: Overestimate the role of personal or internal factors
Underestimate the role of situational or external factors
Endowment effect
The tendency to overvalue something you own or believeyou possess
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Ignoring Others Cognitions
and Reactive Devaluation Ignoring others cognitions
Negotiators dont bother to ask about the other partys
perceptions and thoughts This leaves them to work with incomplete information, and
thus produces faulty results
Reactive devaluation
The process of devaluing the other partys concessionssimply because the other party made them
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Managing Misperceptions and
Cognitive Biases in Negotiation
The best advice that negotiators can follow is:
Be aware of the negative aspects of these biases Discuss them in a structured manner within the team
and with counterparts
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Mood, Emotion, and Negotiation
The distinction between mood and emotion is
based on three characteristics:
Specificity
Intensity
Duration
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Mood, Emotion, and Negotiation
Negotiations create both positive and negative
emotions
Positive emotions generally have positive
consequences for negotiations
They are more likely to lead the parties toward more
integrative processes
They create a positive attitude toward the other side
They promote persistence
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Mood, Emotion, and Negotiation
Aspects of the negotiation process can lead to
positive emotions
Positive feelings result from fair procedures during
negotiation Positive feelings result from favorable social comparison
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Mood, Emotion, and Negotiation
Negative emotions generally have negative
consequences for negotiations
They may lead parties to define the situation as competitive
or distributive They may undermine a negotiators ability to analyze the
situation accurately, which adversely affects individual
outcomes
They may lead parties to escalate the conflict They may lead parties to retaliate and may thwart
integrative outcomes
Not all negative emotion has the same effect
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Mood, Emotion, and Negotiation
Aspects of the negotiation process can lead tonegative emotions
Negative emotions may result from a competitive mind-set
Negative emotions may result from an impasseNegative emotions may result from the prospect ofbeginning a negotiation
Effects of positive and negative emotion
Positive feelings may generate negative outcomes
Negative feelings may elicit beneficial outcomes
Emotions can be used strategically as negotiationgambits