Post on 07-Mar-2018
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Musoni System
Cloud based affordable core banking system
Proven to help MFIs improve efficiency, reduce costs and extend outreach
Supporting over 100 MFIs across 15 different countries
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Source: Uniting Tech & Touch, Alexis Beggs Olsen, CSFI, 2017
Multiple models of using technology in microfinance
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Source: Uniting Tech & Touch, Alexis Beggs, CSFI, Nov 2017
When is touch necessary?
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USSD menus improve transparency
Balance Enquiries Loan Applications Customer Surveys
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Clients are now able to manage their savings and loan payments better
because they have the power of information in the palm of their hands. The
benefits of this solution extent to loan officers as well. Loan Officers now
have more time to bring on board new customers, time they would otherwise
have spent giving existing customers basic savings and loan information.
Juliet Ongwae, Chief Innovation Officer
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Musoni Kenya – High Tech
Cloud core banking system
M-PESA integration processing 10,000 payments each day
SMS Module for payment reminders, product launches and client surveys
Tablet app for loan officers
Automated business assessments feeding straight into CBS
Integrated with CRB
Integrated with third party credit scoring company
USSD for balance enquiries & loan applications
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Musoni Kenya – High Touch
Over 20 branches
More than 100 field officers
Group methodology
Client surveys feeding into product design
Provision of financial literacy training prior to loan disbursement
In-house call centre for customer enquiries and complaint handling
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Leah is a group client of Musoni MFI who also regularly uses M-Shwari and
Tala. Leah’s most recent Musoni loan for KES 70,000 (USD $700) was
processed in 48 hours. Because of the speed relative to the size of the loan
and because the funds arrived to her phone, Leah considers her Musoni loan
to be digital. “Musoni is phone,” she said, “I’m taking my phone; so precious.”