Patient and Family Centered Care is associated with high patient satisfaction and positive

Patient and Family Centered Careis associated with high

patient satisfaction and positive outcomes for Total JointReplacement Patients.

The Innovation

The PFCC model at Magee-Womens Hospital of UPMC is a comprehensive, systems based approach that focuses on meeting the multiple, on-going needs of patients and families through the full cycle of care. The initiative, which was piloted within the Total Joint Replacement program, is organized around the patient’s experience, including pre-surgical care, the actual surgery and post-surgical intervention and rehabilitation.

What is PFCC?

Definition:

PFCC, Patient and Family Centered Care, is a redesign of patient

care so that the hospital resources and personnel are organized around the needs of the patients and families rather than

around various specialized hospital departments. PFCC is a

methodologyto achieve the goal.

PFCC Methodology

A new approach to the care of our Patients

It is a process and methodology…It is a mind set and the culture!

The PFCC Journey will result in…

Providing unique Patient and Family Experiences – not just services.

Adaptive Learning Environment

Branding and Differentiation derived by the “experience”

Dream Health Care Team

A Focus…a Passion...a Team and Health Care Champions!

Changes made possible by the PFCC Methodology within the Total Joint Replacement Program at

Magee-Womens Hospital of UPMC.

“Wellness” Rooms

The Family Room: A Sense of Community

Gym with the Health Club Feel to support Group Therapy

Zero dislocations SCIP compliance: 98% for antibiotics within one hour of surgery

Mortality Rates Infection Rates

Effective

91.0%99.0%

Patients discharged w/out handheldassistance directly to home

Patients reported that pain was not animpediment to PT (including same day of

surgery PT)

Patient Centered

91.4%99.7%

Press Ganey Mean Satifaction Score Positive Responses to "Would refer familyand/or friend"

99th National Percentile Ranking

Efficient

2.8 2.7

Total Knee Replacement Total Hip Replacement

Procedure

TJR Patients ALOS National ALOS

Exporting the PFCC Methodology

The PFCC methodology can be exported to any CareExperience, not just TJR. The following is a list of

active working groups and areas in which PFCC has been successfully exported: Orthopaedics Trauma Day of Surgery Bariatrics Rhuematology Human Resources

Patient and Family Centered Care is associated with high patient satisfaction and positive

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