OS X Yosemite Troubleshooting Exam

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Learn what topics are on the OS X Yosemite Troubleshooting Exam (9L0-

066).

9L0-066 Basics

The exam is open resource. This means you may use resources such as

Apple Service Articles, AppleCare Service Training in ATLAS, and the Apple

public support site to answer the questions and pass the exam.

GSX access is recommended but not required in order to pass this exam.

Test takers will need to use Apple public support articles listed in the

Learning Resources sections of the training courses in ATLAS to answer

some of the exam items.

This exam has 65 scored items and you have two hours to complete it. A

passing score is 80%.

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• Family Sharing (2 items)

Using supplied scenarios, describe how to evaluate and isolate issues with iTunes

devices.

• Peripherals (5 items)

Describe how to evaluate and isolate connectivity issues with peripherals on Apple

products.

• Accounts and Permissions (5 items)

Describe how to evaluate and isolate permissions issues in OS X Yosemite.

• Time Machine (5 items)

Describe the functions and benefits of Time Machine.

Based on supplied service scenarios, identify the troubleshooting procedures

recommended by Apple.

• Security and Privacy (5 items)

Describe how to evaluate and isolate security and data privacy issues with OS X-based

systems.

• Startup Process (5 items)

Describe how to evaluate and isolate OS X startup issues to determine the correct

resolution to those types of issues.

• File System (5 items)

Describe how to evaluate and isolate file system issues.

• Spotlight (1 item)

Describe how to evaluate and isolate Spotlight issues.

• Installation (5 items)

Describe how to evaluate and isolate installation issues.

• Recovery (4 items)

Describe how to use Apple procedures and utilities to successfully recover an installation

of OS X on a system.

• Apps (5 items)

Describe how to evaluate and isolate app issues with OS X-based systems.

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Question No : 1

Andrew has updated his iPhone 4s to iOS 8. He has set a passcode

and signed in to iCIoud. Andrew is trying to Handoff an email from his

Mac to his iPhone. Andrew's Mac is running OS X Yosemite and

Bluetooth is on. Why is the Mail app not appearing in the corner of the

iPhone lock screen?

A. The passcode is preventing Mail from completing Handoff.

B. The devices are not on the same Wi-Fi network.

C. The devices are not paired.

D. The iPhone 4s does not support Handoff.

Answer : D

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Question No : 2

Answer : B

Richard purchased a new Thunderbolt drive. When tool should he use to

troubleshoot the issue?

A. Console

B. Disk Utility

C. Directory Utility

D. Thunderbolt Setup Utility

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Question No : 3

Answer : A

Which of the following is the correct definition of a router?

A. A router connects networks together isolating traffic within each network.

B. A router is any computer, printer, or other electronic device that could

potentially communicate with another device over the network.

C. A router is the physical layout of the cables and devices on a network.

D. A router allows one computer or device to make requests on behalf of

another over a network.

Question No : 4

Answer : A

Where can a user disable the automatic login of a user account?

A. System Preferences > Users & Groups > Login Options

B. System Preferences > Security & Privacy > General

C. System Preferences > Security & Privacy > Privacy

D. System Preferences > Users & Groups > Login Items

Question No : 5

Answer : A

Which of the following folders contains resources required by the operating

system?

A. /System

B. /Library

C. /Sites

D. /Public

E. ~/Library

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Question No : 6 DRAG DROP

Answer : A

The Mac will emit tones at startup if the machine is not passing initial tests.

Match the correct tone to the symptom.

Drag the Tone from the left column to the gray box next to the Symptom in

the right column.

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Question No : 7

Answer : D

Marilyn wants to know which apps on her Mac store documents in iCloud.

Where can you direct Marilyn to view apps that store documents and data in

iCloud?

A. Select iCIoud Drive from the Finder sidebar and click the Applications

folder.

B. Log into iCloud.com and click Settings to view supports applications.

C. Select iCIoud Drive from the Applications folder.

D. Click iCIoud in System Preferences and then click on iCloud Drive Options

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Question No : 8

Answer : D

There is a way to start up your Mac so that it performs certain checks and

prevents some software from automatically loading or opening. What is the

name of this startup method?

A. Restore

B. Disk Utility

C. Console

D. Safe Mode

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Question No : 9

Answer : C

The installation of OS X Yosemite has failed. First Aid in Disk Utility reports

directory damage but cannot repair it. What do you do next?

A. Reinstall OS X using the Recovery System.

B. Replace the hard drive.

C. Erase the hard drive and then reinstall OS X.

D. Restart the machine and download the OS X Yosemite installer again.

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Question No : 10

Answer : C,F,, G

Angel is working on a research paper in Pages in OS X Yosemite. She

saved her document to iCIoud Drive while working on her Mac. If Angel

wants to continue working on her research paper on her iPad, which of the

following conditions have to be met? SELECT THREE.

A. Both the Mac and the iPad need to be on the same Wi-Fi network.

B. Pages must be installed and up to date on the iPad.

C. The same iCIoud account must be signed in to both devices.

D. Bluetooth must be turned on.

E. The iPad needs iOS 8 or later.

F. Push notifications for iCIoud must be enabled on the Mac.

G. Push notifications for Pages must be enabled on the iPad.

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