A Design Process based on Field Research An Adjustable desk for Children in Rural India

Youngchan Jeong_PhD student Sumi Kim_MS student Joongseek Lee_Professor

ycmailcase@gmail.com

DRS2014

Umeå, Swedentechunder.snu.ac.kr

screen

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UX lab, Seoul National University, Korea

shisindia.org

Originally,

Originally, I’m very talkative and active person

I like beer and vodka so much…Originally, I’m very talkative and active person

but, you cannot know that.you can check this on my Facebook (/ychello) oops, but there are almost KOREAN things..

this is exactly same problem in development assistance field.

Originally, She is………………?

not just a ‘poor student’

I’m gonna talk about a story not just ‘academic’ research result.

3 years and 3 steps.>>

key word : user-centered design, problem-based design and field research

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea

Main Theme

9

What & which technology do the Indian students really need?

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea

Whole plot of this story

Hear Create Deliver

10

interview

observation

workshop

Prototyping & Feedback

Ideation

Deliver & Education

!

without field research

2011

2012.2 ~2013.2~2012.12

Final Prototype

Evaluation

16 students, 8 houses(total 70 hours)

take photos & videos facilities and classes

with teachers, students administrators, parents

analyze materials of “hear” steps

design by pencils and blocks

in 4 months by 20 korean students

(not majored) !

5 times prototyping 10 types of desks

at india !

with 20 students & parents

made the desk by their materials

interview &

cultural probe &

workshop

3 Years & 3 Steps

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea

Characters

11

Team Shadia

UX lab @ Seoul National University

Young-Chan, Jeong

Prof. Joong-Seek, Lee

Sumi, Kim

team leader

team adviser

product engineer

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea

Location

12

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 13

Location

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 14

SHIS (Southern Health Improvement Samity) Girls Academy, Deaf and Dumb School

one of the biggest NGO in west bengal state, india

400 students in girls academy, 80 students in D&D school Almost every students cannot use personal computer even 2G cellphones

Cooperation Organization

Location

Act 12011

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea

Act1, S#1 : first visit

16

First time I visited india, I & my team had conventional thoughts that the good machines/techs must be good for them.

in short, we failed

we decide that we have to see the person not the technology.

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea

Act1, S#2 : Desk Research & Goal Setting

17

Technology for developing country

under developed country

developing country

developed country

1 2 3

tech-served

need food, house

india

Information & Communication Technology

tech-Underserved

need education, technology

jobs

developing country needs education, technology and jobs to overcome longstanding poverty

after first poverty stage,

ICT4D Information and Communication Technology for Development

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 18

under developed country

developing country

developed country

1 2 3

tech-served

need food, house

india

Information & Communication Technology

tech-Underserved

need education, technology

jobs

developing country needs education, technology and jobs to overcome longstanding poverty

after first poverty stage,

Achieving primary education is one of the goal of UN’s MDGsMillennium Development Goal

However, in rural areas, Students has not been properly provided education materials.

In addition,

So, What can be a good products for the students in rural area? Which feature has to be considered?

Is this problem can be solved by just delivering the ready-made products?

No. (we thought)

Because the circumstance or context is different between rural area and the product-designed area(usually developed country).

ICT4D Information and Communication Technology for Development

Act1, S#2 : Desk Research & Goal Setting Technology for developing country

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 19

The goal of this team is solving the problems of rural india.

by customized technologies.

Solutions for Education ProblemsAct1, S#2 : Desk Research & Goal Setting

Act 22012

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 21

Based on Hear Create Deliver Evaluation

Actions & StepsAct 2, S#1 : Planning

The HCD toolkit provides 3 steps of research project in developing country site.

We cannot use whole process of this toolkit. We pick and customize some methods. !In this process, we discussed with SHIS staffs for making proper and feasible research plan.

Human Centered Design Toolkit by IDEO User Research Method (HCI, UX)

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 22

Based on Hear Create Deliver Evaluation

Actions & Steps

Co-creative workshop

Act 2, S#2 : Hear

interview

observation

house visitation

16 Students, 2 Teachers

School Home

8 Houses (considering Socio-Economic Status)

surroundings

with students, teachers, administrators, shadia team

Hear

(indirect questions)

(interview)

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 23

Based on Hear Create Deliver Evaluation

Actions & StepsAct 2, S#2 : Hear

Hear

study behavior

context

social pressure

parants thought

school agenda

cultural factors

personal interests

at interview

1. consider variables indirect, behavioral questions

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 24

Based on Hear Create Deliver Evaluation

Actions & StepsAct 2, S#2 : Hear

Hear

at interview

2. consider language & deaf barriersdrawing chat

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 25

Act 2, S#2 : Hear

Based on Hear Create Deliver EvaluationHear

inte

rvie

w

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 26

Act 2, S#2 : Hear

Based on Hear Create Deliver EvaluationHear

hous

e vi

sita

tion

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 27

Act 2, S#2 : Hear

Based on Hear Create Deliver EvaluationHear

Co-c

reat

ive

wor

ksho

p

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 28

Act 2, S#2 : Hear

Based on Hear Create Deliver EvaluationHear

Co-c

reat

ive

wor

ksho

p

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 29

Act 2, S#2 : Hear

Based on Hear Create Deliver Evaluation

make personas

Act 32012-3

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 31

Act 3, S#1 : Ideation

Based on Hear Create Deliver Evaluation

Affinity diagram

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 32

Act 3, S#1 : Ideation

Based on Hear Create Deliver Evaluation

Idea marketIdeation workshop developing1 2 3

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 33

Act 3, S#2 : Set concepts

Based on Hear Create Deliver Evaluation

draw out the main concept of solution : make space for study

constraints

small & sharing room dark night & no light cheap price one for all age and body size

> foldable, blockable > light equipped > local materials > adjustable

ideas

personal study desk

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 34

The Need for the Desk

Design and Fabrication of the Desk

Field Research Methodology

in India, the gap between the rich and the poor is a serious problem.

This research based on here

Education is important in this situation to overcome vicious cycle of poorness and achieve human rights.

Education material is primary thing for all kind of learning.

desk size is very important to students.

HCD toolkit was designed by IDEO, intended to help devise solutions for developing countries.

This method introduce several steps which can be customized by researchers.

There are several factors to consider for making appropriate desk. : growth rate, price, gender, space, posture, context, etc.

Act 3, S#3 : background research

+ other projects

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 35

Act 3, S#4 : Prototyping

A) foldable but lack of screen, using plastic materials B) foldable and block able but too shaky

Prototype 1 Prototype 2

A) blockable, foldable but not adjustable B) blockable, foldable but still shaky

Based on Hear Create Deliver Evaluation

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 36

Act 3, S#4 : Prototyping

Prototype 3 blockable, foldable, adjustable but expensive, heavy

Based on Hear Create Deliver Evaluation

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 37

Prototype 4

Act 3, S#4 : Prototyping

We finally designed 3 types of prototype in Korea, and went to India

Based on Hear Create Deliver Evaluation

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 38

Act 3, S#5 : User Test

1) shaky 2) wide panels to block 3) light weighted 4) foldable easily 5) water proof (varnish)

local feedbacks from

students parents teachers staffs

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 39

Act 3, S#6 : Deliver the final prototype

redesign and adjust

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 40

Final Prototype

Act 3, S#6 : Deliver the final prototype

wide panel to block

foldability

adjustable height

water proof (paint, varnish)

stability

light weighted

20 USD each

Based on Hear Create Deliver Evaluation

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 41

Act 3, S#6 : Deliver the final prototype

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea 42

Interview Cultural Probe

& Workshop

Act 3, S#7 : Evaluation

1. still shaky depends on usage 2. need bigger size !

and so on.

prototype is not perfect there are still several problems.

Based on Hear Create Deliver Evaluation

Finale & Future works2013-2014

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea

Finale

44

1. Importance of field research

Don’t just buy & go without research You could deliver useless things You have to ‘design’ something

2. Localization is important

3. Customized design is important

have to use local materials and local skills for making sustainable, cheap product.

Don’t fix design concept depends on your opinion.

follow the user’s need (not just agenda, really do this)

lessons

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea

Future Works

45

And, not End The desk is not perfect, we keep developing this and other solutions

mobile probe apps for participatory research

Another works to support this..

DRS2014<A design Process based on Field Research>, Jeong Young-chan, Seoul National University, Korea

Future Works

46

And, not End The desk is not perfect, we keep developing this and other solutions

organize forums explaining the lessons to government officers, students, activist, etc

Another works to support this..

Thank you !

Questions?

A Design Process based on Field Research An Adjustable desk for Children in Rural India

Youngchan Jeong_PhD student Sumi Kim_MS student Joongseek Lee_Professor

ycmailcase@gmail.com

UX lab, Seoul National University, Korea