Post on 30-Nov-2015
Office Address
OTS Citizen’s Charter
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OTS Citizen’s Charter
MESSAGE OF THE ADMINISTRATOR
Since its creation on January 30, 2004, in response to the international mandate calling for
a single authority responsible for the security of all modes of transportation in the Philippines, the
Office for Transportation Security (OTS) has consistently endeavored to effectively carry out its
mandate to secure the transportation systems against all acts of terrorism.
OTS Citizen’s Charter will not only enlighten the public of the OTS role in the security of our
country against terrorism but will also provide guidelines on how to fully avail of its services in all
modes of transportation security and on employee administration, among others. Hopefully, we
will be able to continuously deliver quality service to our clients and stakeholders as the Office
consists of frontline services of operating bureaus namely: Civil Aviation Security Bureau, Maritime
Transportation Security Bureau, Land Transportation Security Bureau and Intelligence and
Operations Bureau task to secure the transportation system as well as support bureaus namely:
Legal and Planning Bureau and Administrative and Finance Bureau.
This Citizen’s Charter will be made available and accessible to the general public and can be
downloaded from OTS website.
This Charter shall guide us in nurturing the traditional values of a good public servant,
namely: professionalism, courtesy, efficiency and integrity, and enhance transparency and
accountability in government service.
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OTS Citizen’s Charter
SERVICE PLEDGE
We, the officials and employees of Office for Transportation Security, do solemnly pledge
and commit to deliver excellent security services in all modes of transportation on air, water and
land against acts of unlawful interference necessary for the free movement of people and
commerce towards economic development with outmost professionalism, courtesy, efficiency and
integrity.
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OTS Citizen’s Charter
TABLE OF CONTENTS
Message from the Administrator i
Service Pledge ii
1. Introduction 1
2. About the Office for Transportation Security 12.1. Brief Description of the OTS 12.2. Vision 12.3. Mission 12.4. Mandates 22.5. Power & Functions 22.6. Primary Functions of Bureaus 32.6. OTS Organizational Structure 42.7. Clients and Stakeholders 4
3. List of Frontline Services 5
4. Step-by-Step Procedures in Obtaining a Particular Service 74.1. Airport Passenger and Baggage Screening at Airport Station 74.2. Evaluation and Approval of Ship Security Assessment 84.3. Evaluation and Approval of Port Facility Security Assessment 94.4. Issuance of International Ship Security Certificate / 10
National Ship Security Certificate4.5. Issuance of Statement of Compliance of Port Facility 114.6. Issuance of Certificate of Security Compliance (LTSB) 124.7. Security Survey/Information 134.8. Application for Employment 144.9. Approval of Application for Monetization/Commutation 15
of Leave4.10. Pag-ibig/GSIS Loan Application 164.11. Application for Travel Authority 174.12. Issuance of Certification of Employment and Service Record 184.13. Processing and Approval of Application for Leave 194.14. Payment of Claims 20
5. Feedback Mechanism 225.1. Feedback and Complaint Form 22
5.1.1 Example of Forms 225.2. OTS Website 235.3. OTS Directory 24
5.3.1. Directory of Officials 245.3.2. Office Location Map 24
10/23/2009OTS Citizen’s Charter
INTRODUCTION
The Office for Transportation Security or OTS is an agency attached to the Department of Transportation and Communications was created in 2004 by virtue of Executive Order 277 and further strengthened by Executive Order 311. The OTS oversees and coordinates all security measures being implemented in all modes of transportation.
OTS is a direct response of the Philippines to the world call on the fight against terrorism. It coordinates with other international agencies to ensure that the Philippines remains at the forefront of implementing world-class security and safety procedures and measures. It likewise conducts skills training and knowledge transfer seminars to private sector partners involved in securing our transport facilities.
Manned by nearly one thousand skilled professionals in six (6) Bureaus, the OTS is present in all the major transport hubs of the Philippines, vigilantly securing our national interest.
About The Office for Transportation Security
Brief Description of the OTS
To effectively carry out its mandate of securing the transportation systems against terrorism, OTS was organized into six (6) Bureaus; Civil Aviation Security Bureau (CASB) , Maritime Transportation Security Bureau (MTSB), Land Transportation Security Bureau (LTSB), and Intelligence and Operations Bureau (IOB), Legal & Planning Bureau (LPB), Administrative and Finance Bureau (AFB).
Vision
The Office for Transportation Security (OTS) is committed to the maintenance of secured and dependable transportation systems as effective instruments for national recovery and economic progress.
Mission
To formulate, develop, implement and coordinate transportation security measures, programs, plans and activities which will enhance the security of the transportation systems of the country.
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OTS Citizen’s Charter
Mandates
Office for Transportation Security (OTS) is the designated single authority responsible for the security of the transportation systems of the country, including but not limited to: Civil Aviation, Sea Transport and Maritime Infrastructure, Land Transportation, Rail System and Infrastructure.
Power and Functions
A. Assume the functions of the National Civil Aviation Security Committee (NCASC).
B. Exercise operational control and supervision over all units of law enforcement agencies and agency personnel providing security services in the transportation systems.
C. Exercise responsibility for transportation security operations.
D. Formulate, develop, promulgate and implement and upgrade comprehensive security plans, policies, measures, strategies and programs.
E. Examine and audit the performance of transportation security personnel, equipment and facilities.
F. Prepare a security manual/master plan or programme which shall prescribe the rules and regulations for the efficient and safe operation of all transportation systems, including standards for security screening procedures.
G. Prescribe security and safety standards for all transportation systems in accordance with existing laws, rules, regulations and international conventions;
H. Subject to the approval of the Secretary of the DOTC, issue transportation security regulations/ rules.
I. Enlist the assistance of any department, bureau, office, instrumentality, or government-owned or controlled corporation, to carry out its functions and mandate including, but not limited to, the use of their respective personnel, facilities and resources.
J. Actively coordinate with law enforcement agencies in the investigation and prosecution of any illegal act or unlawful interference.
K. Perform such other functions necessary or as may be directed by the secretary of the DOTC.
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OTS Citizen’s Charter
Primary Functions of the Bureaus
CASB Civil Aviation Security Bureau - ensures that Annex 17 to the Convention on International
Civil Aviation, as amended, commonly referred to as the Standards and Recommended Practices on Security and as enumerated in the Security Manual for Safeguarding International Civil Aviation Against Acts of Unlawful Interference, as well as the National Civil Aviation Security Programme (NCASP) are implemented.
MTSBMaritime Transportation Security Bureau - ensures that the International Maritime
Organization International Ship and Port Facility Security Code (ISPS) is implemented, and that a National Security Programme for Sea Transport and Maritime Infrastructure is formulated, developed and implemented.
LTSBLand Transportation Security Bureau - ensures that a National Security Programme for Land
Transportation, Rail System and Infrastructure is formulated, developed and implemented.
IOBIntelligence and Operations Bureau - serves as the Intelligence Fusion Center for the OTS
as the central facility for the production of information of intelligence and operational value to the transportation sector. IOB likewise serves as a decision support mechanism for the formulation of policy and strategy for transportation security concerns, as well as a focal point of contact and coordination for intelligence matters both with local intelligence entities and foreign counterparts.
LPBLegal and Planning Bureau - provides legal assistance and counseling in the proper
enforcement and implementation of Transportation Security Regulations. LPB likewise acts as the regular secretariat of the constituted Transportation Security Committees, which pave the way for the drafting and approval of National Transportation Security Programmes now being implemented for civil aviation; sea transport and maritime infrastructure; and road and rail.
AFBAdministrative and Finance Bureau - is in charge of allocating the budget of the whole office
by providing the Agency with economical, efficient and effective services relating to operational budget planning and programming, development of management and internal control systems and procedures, as well as the conduct of management, and formulation of financial and operations audit programs. AFB likewise, ensures the compliance of OTS to the laws of the Civil Service Commission (CSC) making OTS one of the most professional agencies in the government. It also provides the Agency’s efficient and effective services relative to personnel, procurement, property and disposal, information, records, motor transport and mobility, security, janitorial & other support services.
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OTS Citizen’s Charter
OTS Organizational Structure
* Bureau Level organizational structure only. Each Bureau has several operational units not defined in this chart.
Clients and Stakeholders
International Civil Aviation Organization (ICAO)
International Civil Aviation Organization - Cooperative Aviation Security Program - Asia/Pacific (ICAO-CASP)International Maritime Organization (IMO)Department of Infrastructure, Transport, Regional Development and Local Government (DITRDLG)Office of Transport Security, Australian Government (OTS-Au. Govt.)Transportation Security Administration (TSA)Japan International Cooperation Agency (JICA)Asia Pacific Economic Cooperation (APEC)Ministry of Land, Infrastructure, Transport and Tourism (MLIT) Ministry of Land, Infrastructure, Transport and Tourism – Japan (MLITT)Department of Transportation and Communications (DOTC)Civil Aviation Authority of the Philippines (CIAA)Civil Aeronautics Board (CAB)Manila International Airport Authority (MIAA)
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ADMINISTRATORADMINISTRATOR
MTSBMTSBMaritimeMaritime
CASBCASBAviationAviation
LTSBLTSBLand & RailLand & Rail
IOBIOBIntelligenceIntelligence
AFBAFBAdmin & FinanceAdmin & Finance
LPBLPBLegal & PlanningLegal & Planning
DEPUTY DEPUTY ADMINISTRATORADMINISTRATOR
ITSTSITSTSInstitute for Transportation Institute for Transportation Security, Training & StudiesSecurity, Training & Studies
OTS Citizen’s Charter
Mactan Cebu International Airport Authority (MCIAA)Philippine Aerospace Development Corporation (PADC)Philippine Ports Authority (PPA)Maritime Industry Authority (MARINA)Philippine Coast Guard (PCG)Cebu Port Authority (CPA)Philippine Merchant Marine Academy (PMMA)Land Transportation Office (LTO)Land Transportation Franchising Regulatory Board (LTFRB)Toll Regulatory Board (TRB)Office for Transport Cooperative (OTC)Philippine National Railways (PNR)Light Rail Transit Authority (LRTA)Metro Rail Transit (MRT)National Intelligence Coordinating Agency (NICA)Aviation Security Group – Philippine National Police (ASG-PNP)Civil Service Commissions (CSC)Ombudsman (OMB)All AirportsAirport UsersPort OwnersShipping Companies Transport Passengers
LIST OF FRONTLINE SERVICES
Type of Services FEES FORMS
PROCESSING TIME
(Under normal circumstances
per transaction)
Person Responsible/
Location
Airport Passenger and Baggage Screening at Airport Station
None Travel documents (for profiling)
4.3 minutes CASB/SSOs
Evaluation and Approval of Ship Security Assessment
None Ship Security Assessment Report with following: Info Sheet, Cert of Ownership, Cert of Vessel Registry, Marina Accreditation of Shipping Company, General Arrangement PlanAnd On-scene Security Survey Check-off list
6 days MTSB/Clerk/Div. Chief/AA,MTSB
Evaluation and Approval of Port Facility Security Assessment
None Permit to Operate, Info Sheet, Port Facility Security Assessment Report
6 days MTSB/Clerk/Div. Chief/AA,MTSB
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OTS Citizen’s Charter
Issuance of International Ship Security Certificate / National Ship Security Certificate
None Letter request, Approved SSA 10 days MTSB/Clerk/Div. Chief/AA,MTSB
Issuance of Statement of Compliance of Port Facility
None Letter request, Approved PFSA 10 days MTSB/Clerk/Div. Chief/AA,MTSB
Issuance of Certificate of Security Compliance
None Security Assessment, Security Plan
8 days and 20 mins
LTSB
Security Survey/Inspection with Threat and Risk Assessment
None Letter Request 3 days IOB
Application for Employment None PDS, 1 pc. Passport Size picture, Diploma/TOR, Local Clearances (NBI, Police, Brgy. & Regional Trial Court), CTC, Certificate of seminars & trainings
30 mins AFB
Approval of Application for Monetization/Commutation of Leave
None Letter Request 2 days, 1 hour and 40 mins
AFB
Pag-ibig/GSIS Loan Application
None Service Record, Cert of non-pending case, Cert that employee is not on-leave w/o pay
2 days AFB
Application for Travel Authority
None Cert of non-pending case, cert of non-pending task, service record
1 day AFB
Issuance of Certification of Employment and Service Record
None None 1 hour and 40 mins
AFB
Processing and Approval of Application for Leave
None Letter Request, Duly accomplished leave form
2 hours and 30 mins
AFB
Payment of Claims None Billing Statement & Support Documents
5 hours AFB
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OTS Citizen’s Charter
STEP-BY-STEP PROCEDURES IN OBTAINING A PARTICULAR SERVICE
Office: Civil Aviation Security BureauFrontline Service: Airport Passenger and Baggage Screening at Airport StationClients: Airport UsersRequirements: Travel Documents if needs arisesSchedule of Availability of Service: 24/7 operationFees: NoneTotal Processing Time: 4.3 minutes
No. Client Step Agency Action Office/ Person Responsible
Location of Office Duration
1 Passenger enters the passenger area
Regulate and control the orderly screening of airport users one at a time prior to baggage screening
CASB/ Passenger Controller
Security Screening Checkpoint (Airport)
15 seconds
2 Monitor passenger for any prohibited items while passing thru the WTMD. If WTMD sounds off, advise passenger for body frisking else proceed to check-in counter
CASB/SSO Frisker ---do--- 15 seconds
3 Frisk Passenger. Check for the cause of sounds detected in WTMD. If prohibited items found, refer to Armed Supervisor else proceed to check-in counter
CASB/ SSO Frisker ---do--- 75 seconds
4 Inspect baggage using x-ray machine for any prohibited items. If baggage contains any suspicious prohibited items, advise the passenger to open his baggage for manual inspection else advise passenger to proceed to check-in counter
CASB/ SSO X-ray Operator
---do--- 75 seconds
5 Manual inspection of baggage CASB/SSO Baggage Inspector
---do--- 90 seconds
6 Proceed to check-in Counter
If passenger and baggage cleared of any prohibited items proceed to check-in counter else refer to Armed Supervisor
CASB/SSO ---do---
Note:Security cannot be compromised; hence, passengers are advised to follow strictly the rules and procedures for screening.
Legend:CASB - Civil Aviation Security BureauSSO - Security Screening OfficerWTMD - Walk-Thru Metal Detector
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OTS Citizen’s Charter
Office: Maritime Transportation Security BureauServices: Evaluation and Approval of Ship Security AssessmentClients: Shipping Company Requirements:
Letter of Application for Approval of SSAShip Security AssessmentCertificate of Vessel Registry Marina Accreditation of Shipping Company Accomplished On-scene Security Survey Check-off List
Schedule of Availability of Service: Monday - Friday (8:00AM-5:00PM)Fees: NoneTotal Processing Time: 6 days
No. Client Step Agency Action Office Person Responsible
Location of Office Duration
1 Submit letter request together with Ship Security Assessment and documentary requirements
Receive/Record & Endorse Ship Security Assessment to AA, MTSB/Endorse SSA to CSSS
MTSB/ Ms. Marietta Clarito/AA, MTSB
MTSB Office
1 day
2 (Wait for notice) Conduct Tabletop Evaluation SSS/Mr. Germiniano Betero
---do--- 4 days
3 Receive notice of approval and the advice for preparation and submission of corresponding Ship Security Plan or the notice of deficiencies for rectification
If approved, notify clients of the approval and advice to prepare and submit corresponding Ship Security Plan. If not, notify clients of the major deficiencies of the SSA for rectification
SSS/Mr. Germiniano Betero
---do--- 1 day
Prohibitions:The time/duration for every transaction specified above shall be extended in case of natural calamities, non-availability of funds and trained personnel such as inspectors/auditors.
Legend:AA, MTSB – Assistant Administrator, Maritime Transportation Security BureauCSSS – Chief, Ship Security ServiceSSS – Ship Security ServiceSSA – Ship Security AssessmentMTSB – Maritime Transportation Security Bureau
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OTS Citizen’s Charter
Office: Maritime Transportation Security BureauServices: Evaluation and Approval of Port Facility Security AssessmentClients: Port Operators Requirements:
Permit to Operate Information Sheet Port Facility Security Assessment Report
Schedule of Availability of Service: Monday - Friday (8:00AM-5:00PM)Fees: NoneTotal Processing Time: 6 days
No. Client Step Agency Action Office Person Responsible
Location of Office Duration
1 Submit letter request together with Port Facility Security Assessment and documentary requirements
Receive/Record & Endorse Port Facility Security Assessment to AA, MTSB/Endorse PFSA to CPFSS
MTSB/Ms. Marietta Clarito/AA, MTSB
MTSB Office
1 day
2 (Wait for notice) Conduct Tabletop Evaluation PFSS/Mr. Perfecto Corpuz
---do--- 4 days
3 Receive notice for preparation and submission of Ship Security Plan or receive notice of deficiencies for rectification
If PFSA is approved, notify clients of the approval and advice to prepare and submit Port Facility Security Plan. If not, notify clients of the major deficiencies of PFSA for rectification
PFSS/Mr. Perfecto Corpuz
---do--- 1 day
Prohibitions:The time/duration for every transaction specified above shall be extended in case of natural calamities, non-availability of funds and trained personnel such as inspectors/auditors.
Legend:AA, MTSB – Assistant Administrator, Maritime Transportation Security BureauCPFSS – Chief, Port Facility Security ServicePFSS – Port Facility Security ServicePFSA – Port Facility Security AssessmentMTSB – Maritime Transportation Security Bureau
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OTS Citizen’s Charter
Office: Maritime Transportation Security BureauServices: Issuance of National Ship Security Certificate (NSSC)Clients: Shipping CompanyRequirements:
Letter Request of Application for Issuance of NSSCShip Security PlanAccomplished Check-off List of SSPApproved Ship Security Assessment
Schedule of Availability of Service: Monday - Friday (8:00AM-5:00PM)Fees: NoneTotal Processing Time: 10 days
No. Client Step Agency Action Office Person Responsible
Location of Office Duration
1 Submit letter request together with Ship Security Plan and documentary requirements
Receive/Record & Endorse Ship Security Plan to AA, MTSB/Endorse SSP to CSSS
MTSB/Ms. Marietta Clarito/AA,MTSB
MTSB Office
1 day
2 (Wait for notice) Conduct Tabletop Evaluation SSS/Capt. Pedro Lopez
---do--- 2 days
3 Receive notice of the their deficiencies for rectification
If passed Tabletop Evaluation, endorse to AA, MTSB for approval. If not, notify clients their major deficiencies for rectification
MTSB/AA,MTSB ---do--- 1 day
4 Receive notice of scheduled inspection
Notify clients the schedule of verification/prepare travel documents
MTSB/Mr. Germiniano Betero
---do--- 1 day
5 Prepare briefing material
Conduct verification/survey of ship and preparation of after verification/audit report
MTSB/Auditors ---do--- 3 days
6 Receive notice of their deficiencies for rectification
If passed verification, recommend approval of NSSC to the administrator. If not, notify clients of the deficiencies for rectification
MTSB/Mr. Germiniano Betero/ AA,MTSB/ Administrator
---do--- 1 ½ day
7 Receive National Ship Security Certificate
Issuance of National Ship Security Certificate
MTSB/ Ms. Marietta Clarito
½ day
Prohibitions:The time/duration for every transaction specified above shall be extended in case of natural calamities, non-availability of funds and trained personnel such as inspectors/auditors.
Legend: AA, MTSB – Assistant Administrator, Maritime Transportation Security Bureau SSP – Ship Security PlanCSSS – Chief, Ship Security ServiceNSSC – National Ship Security Certificate MTSB – Maritime Transportation Security Bureau
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OTS Citizen’s Charter
Office: Maritime Transportation Security BureauServices: Issuance of Statement of Compliance of a Port Facility (SCPF)Clients: Port OperatorsRequirements:
Letter requestApproved Port Facility Security Assessment
Schedule of Availability of Service: Monday - Friday (8:00-5:00)Fees: NoneTotal Processing Time: 10 days
No. Client Step Agency Action Office Person Responsible
Location of Office Duration
1 Submit letter request together with Port Facility Security Plan and documentary requirements
Receive/Record & Endorse Port Facility Security Plan Application to AA, MTSB/Endorse PFSA to CPFSS
MTSB/ Ms. Marietta Clarito /AA, MTSB
MTSB Office
1 day
2 (Wait for notice) Conduct Tabletop Evaluation CPFSS/Mr. Perfecto Corpuz
---do--- 2 days
3 Receive notice of their deficiencies for rectification
If passed Tabletop Evaluation, endorse to AA, MTSB for approval. If not, prepare notice for clients of the major deficiencies for rectification
MTSB/AA,MTSB ---do--- 1 day
4 Receive notice of schedule of inspection
Notify clients the schedule of inspection/prepare travel documents
MTSB/Mr. Perfecto Corpuz
---do--- 1 days
5 Prepare power point presentation
Conduct verification/survey of port facilities and preparation of after verification/audit report
MTSB/Auditors ---do--- 3 days
6 Receive notice of their deficiencies for rectification
If passed verification, recommend approval of SCPF to the administrator. If not, notify clients of the deficiencies for rectification
MTSB/Mr. Perfecto Corpuz/AA, MTSB/ Administrator
---do--- 1 ½ day
7 Receive Statement of Compliance of Port Facility
Issuance of Statement of Compliance of Port Facility
MTSB/ Ms. Marietta Clarito
½ day
Prohibitions:The time/duration for every transaction specified above shall be extended in case of natural calamities, non-availability of funds and trained personnel such as inspectors/auditors.
Legend:AA, MTSB – Assistant Administrator, Maritime Transportation Security BureauCPFSS – Chief, Port Facility Security ServicePFSS – Port Facility Security ServicePFSA – Port Facility Security AssessmentSCPF – Statement of Compliance of Port FacilityMTSB – Maritime Transportation Security Bureau
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OTS Citizen’s Charter
Office: Land Transportation Security BureauServices: Issuance of Certificate of Security ComplianceClients: MRT/LRT/PNR/Bus OperatorsRequirements: Security Assessment PlanSchedule of Availability of Service: Monday-Friday (8:00-5:00)Fees: NoneTotal Processing Time: 8 days & 20 mins
No. Client Step Agency Action Office/ Person Responsible
Location of Office Duration
1 Submit Security Assessment/ Security Plan and other allied documents
Receive/Record & endorse same to concerned Division
LTSB/Ms. Lea Dela Cruz
LTSB 20 mins
2 Wait for notice Concerned Division shall review, evaluate & check for completeness of submittal
LTSB/Div. Chief ---do--- 2 days
3 Receive reply on notice of inspection/and or received compliance to deficiencies
Actual physical inspection & report preparation/completion
LTSB/Auditors ---do--- 5 days
4 Receive copy of certificate of compliance/notice of deficiencies
Issuance of Certificate of Security Compliance or send notice of result of inspection for rectification
LTSB/Div. Chief/ AA,LTSB
---do--- 1 day
Prohibitions:The time/duration for every transaction specified above shall be extended in case of natural calamities, non-availability of funds and trained personnel such as inspectors/auditors.
Legend:LTSB – Land Transportation Security Bureau
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OTS Citizen’s Charter
Office: Intelligence and Operations BureauServices: Security Survey/InformationClients: Three Modes of TransportationRequirements:
Letter RequestSecurity Assessment/Security Plan
Schedule of Availability of Service: Monday-Friday (8:00-5:00)Fees: NoneTotal Processing Time: 8 days
No. Client Step Agency Action Office/ Person Responsible
Location of Office Duration
1 Submit letter request and other allied documents
Receive/Record & endorse to concerned division
IOB/Ms, Mary Lie Dioso
IOB Office 15 mins
2 Receive reply on notice of survey/inspection
Concerned Division will review, evaluate & check completeness of submittal
IOB/CISD/Div. Chief
---do--- 15 mins
3 Prepare briefing materials
Actual physical inspection & report preparation/completion
IOB/CISD/Auditors ---do--- 2 days 6 hours
4 Receive copy/notice of deficiencies
Initial issuance of Notice on Results of Inspection for rectification during exit briefing
IOB/CISD/Div. Chief/ AA,IOB
---do--- 1 hour 30 mins
Completion of Written Report
Issuance of Notice on Results of Inspection
IOB/CISD/Div. Chief/ AA,IOB
---do--- 5 days
Prohibitions:The time/duration for every transaction specified above shall be extended in case of natural calamities, non-availability of funds and trained personnel such as inspectors/auditors.
Legend:IOB – Intelligence and Operations BureauAPMS – Admin and Personnel Management Section
CISD – Counter Intelligence Security Division
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OTS Citizen’s Charter
Office: Administrative & Finance BureauServices: Application for EmploymentClients: ApplicantsRequirements:
Personal Data Sheet Police ClearancePassport Size picture taken w/in the last 6 mos Barangay ClearanceDiploma/Transcript of Records Barangay ClearanceBirth Certificate (NSO) Res. CertificateNBI Clearance Certificate of Trainings/Seminars AttendedRegional Trial Court Clearance
Schedule of Availability of Service: Monday-Friday (8:00-5:00)Fees: NoneTotal Processing Time: 30 minutes
No. Client Step Agency Action Office/ Person Responsible
Location of Office Duration
1 Submits application with complete attachments.
Receive application with complete attachments.
Message Center – Ms. Jeanifer Brenas
AFB Office 5 mins
2 Forward Application for employment to Personnel Section for initial evaluation.
Personnel Section - Mr. Oliver Lisondra
---do--- 5 mins
3 Check/review applicants qualification if eligible & qualified endorse to OTS PSB Secretariat for matrix
C, Pers/HRD Div./ Head Secretariat – Mr. Eric Lopez, Personnel Section - Mr. Oliver Lisondra
---do--- 10 mins
If not qualified & not eligible. (Advise applicant)
Personnel Section - Ms. Jocelyn Mirabueno
---do--- 5 mins
5 Advise Applicants/Clients on the status of application.
Receive, action of PSB after deliberation
PSB Head Secretariat – Mr. Eric Lopez
---do--- 5 mins
Legend:AFB – Administrative & Finance BureauPSB – Personnel Selection Board
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OTS Citizen’s Charter
Office: Administrative & Finance Bureau Services: Approval of Application and Payment of Monetization/Commutation of LeaveClients: OTS PersonnelRequirements:
Basic Letter Request (Address to the Administrator, OTS Thru: Chief, PCAS) Duly Accomplished Leave FormCertificate of Available Leave Credits Certified True Copy of OTS ClearanceCertified True Copy of OTS Office Order of Resignation Letter Endorsement from Chief, PCAS Letter Endorsement from Director, PNP-AVSEGROUP Photocopy of KSS FromStatement of Assets and Liabilities (3 Original Copies) OTS Agency Clearance
Schedule of Availability of Service: Monday-Friday (8:00AM-5:00PM)Fees: NoneTotal Processing Time: 2 days, 1 hour and 40 mins
No. Client Step Agency Action Office/ Person Responsible
Location of Office Duration
1 Submit application Receive, review, and verify application endorsed from bureau/office based on the requirements (see attached list) and forward application endorsement to Pers/HRD Div.
Message Center-Ms. Jeanifer Bernas
AFB Office 10 mins
3 Receive, review application, prepare and sign the corresponding CLC
C, Pers/HRD Div.-Mr. Eric Lopez, Personnel Section-Ms. Jocelyn Mirabueno
---do--- 30 mins
4 Forward application/request with the CLC to AA, AFB for notation and for funding with the Budget Div.
Budget-Ms. Lourdes Sales Budget-Mr. Jeffrey Pinuela AA, A&FB-MS. Remedios Evangelista
---do--- 1 day
5 Forward the noted application from C, Budget Div. to the Administrator, through the Deputy Administrator, for signature and approval.
Budget- Mr. Jeffrey Pinuela ODA-Ms. Victoria Chavez OUSEC-Ms. Milagros Dinglasa
---do--- 1 day
6 Receive the approved application
Received and forward the approved application to the requesting bureau/office.
OUSEC-Ms. Milagros Dinglasa Message Center-Ms. Jeanifer Bernas
---do--- 1 hour after approval of
USEC
Legend:AFB – Administrative & Finance BureauCLC – Certification of Leave CreditsODA – Office of Deputy AdministratorOUSEC – Office of UndersecretaryKSS – Komisyon ng Serbisyo Sibil
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OTS Citizen’s Charter
Office: Administrative & Finance Bureau Services: Pag-ibig/ GSIS Loan ApplicationClients: OTS PersonnelRequirements:
Service Record Certificate of No Money/Property AccountabilityCertificate of Non-Pending CaseLetter Endorsement from Chief, PCAS Concerned
Schedule of Availability of Service: Monday-Friday (8:00AM-5:00PM)Fees: NoneTotal Processing Time: 2 days
No. Client Step Agency Action Office/ Person Responsible
Location of Office Duration
1 Submit PAG-IBIG/GSIS requirements to HRD (Secure application forms for Pag-Ibig Loans applicant at Finance Div.)
Review the requirements and submit the same to Finance Div. for salary breakdown and pre-assessment.
HRD Section-Ms. Edna Makalintal, Finance Div.- Ms. Vilma Fojas
AFB Office 30 mins
Accept and prepare service record to support application for Pag-ibig loan prior to signature of pers officer.
Personnel Section-Ms. Ofelia Bonilla
---do--- 30 mins
2 Submit the complete application for GSIS loan together with the salary breakdown to C, Pers/HRD Div. for approval.
C, Pers/HRD Div-Ms. Ellen Marcilla, Finance Div-Ms. Vilma Fojas
---do--- 2 hrs
After approval, Advice GSIS loan applicant to apply at any GSIS kiosk.
---do---
Submit the complete requirements together with the accomplished pag-ibig form to finance for approval
Pers/HRD Div-Ms. Ellen Marcilla, Personnel Section –Ms. Ofelia Bonilla
---do--- 1 hr
3
AAO acts on GSIS loan application and Pag-ibig loan application.
C, Pers&HRD Div. Mr. Eric Lopez OC, Pers/HRD Div.-Ms. Ellen Marcilla
---do--- 4 hrs
4
Forward the approved Pag-ibig loan to liaison for filing at pag-ibig Cubao branch and forward the disapproved application to message center for appropriate action
C, Pers&HRD Div. Ms. Eric Lopez OC, Pers/HRD Div.- Ms. Ellen Marcilla
---do--- 1 day
5 For GSIS – verify from bank the approved loan
Inform the applicants for the approved/disapproved loan application
OC, Pers/HRD Div.- Ms. Ellen Marcilla for GSIS
---do--- GSIS-2 hrs after approval, Pag-ibig w/in 1 day thru liaison officers in outlying station/PCAS
6 For approved Pag-ibig loans at Pag-ibig Cubao Office/ATM
Message Center-Ms. Jeanifer Bernas for Pag-ibig
---do---
Legend:AFB – Administrative & Finance BureauAAO – Authorized Administrative OfficerPCAS – Police Civil Aviation StationATM – Automated Teller Machine
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OTS Citizen’s Charter
Office: Administrative & Finance Bureau Services: Application for Travel AuthorityClients: OTS PersonnelRequirements:
Certificate of Non-pending CaseCertificate of Non-pending TaskService Record
Schedule of Availability of Service: Monday-Friday (8:00AM-5:00PM)Fees: NoneTotal Processing Time: 1 day
No. Client Step Agency Action Office/ Person Responsible
Location of Office Duration
1 Received endorsement or request for TA
Check documents based on the checklist of requirements.
Message Center-Ms. Jeanifer Bernas
AFB Office 10 mins
2 Forward request to Pers/HRD Div. C, Pers/HRD Div-Mr. Eric Lopez
---do--- 5 mins
3 C, Pers/HRD indorsed to HRD section for the preparation of TA
OC,Pers/HRD Div – Ms. Ellen Marcilla
---do--- 30 mins
4 Prepare letter request to be signed by the Administrator to DOTC HRD for issuance of Travel Authority and facilitate the consolidation of other travel documents.
HRD Section-Ms. Josephine de Ocampo / Ms. Edna Makalintal
---do--- 30 mins
5
Forward the prepared letter request together with requirements to AA, A/FB for notation.
HRD Section-Ms. Edna Makalintal
---do--- 30 mins
6
Endorse the request to DA for notation and recommendation to the Administrator
AA, A&FB-Ms. Remedios Evangelista
---do--- 2 hrs
7
Forward the letter request to the Office of the Administrator for approval and signature.
ODA-Ms. Victoria Chavez
---do--- 2 Hrs
8 Forward the approved documents to message center.
OUSEC-Ms. Milagros Dinglasa
---do--- 20 mins
9 Forward the letter request for TA signed by the Administrator to HRD-DOTC.
Message Center- Ms. Jeanifer Bernas
---do--- 10 mins
10 Received the approved/disapproved TA
Inform and return the approved/disapproved TA
Message Center- Ms. Jeanifer Bernas
---do--- 1 Hr upon receipt from
DOTCNote: 1-10 Days allowance for signature of SOTC
Legend:AFB – Administrative & Finance BureauDA – Deputy AdministratorTA – Travel AuthorityODA – Office of Deputy AdministratorOUSEC – Office of Undersecretary
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OTS Citizen’s Charter
Office: Administrative & Finance Bureau Services: Issuance of Certification of Employment and Service RecordClients: OTS PersonnelRequirements: NoneSchedule of Availability of Service: Monday-Friday (8:00AM-5:00PM)Fees: NoneTotal Processing Time: 1 hour and 40 mins
No. Client Step Agency Action Office/ Person Responsible
Location of Office Duration
1 Request for certification/service record
Receive request for Service Records / Certificate of Employment and forward the same to Personnel Section
Message Center-Ms. Jeanifer Bernas
AFB Office 5 mins
2 Logs request and prepare SR and COE of applicant.
Personnel Section-Ms. Ofelia Bonilla
---do--- 30 mins
3 Review and forward the noted SR and COE to C, Pers/HRD Div.
C, Pers/HRD Div.-Mr. Eric Lopez
---do--- 30 mins
4
Sign and forward to message Center the approved SR/COE.
C, Pers/HRD Div.-Mr. Eric Lopez, Personnel Section-Ms. Jocelyn Mirabueno
---do--- 30 mins
5 Receive the approved SR/COE
Logs and release the approved SR/COE to the employee or representative.
Message Center- Ms. Jeanifer Bernas
---do--- 5 mins
Legend:AFB – Administrative & Finance BureauSR – Service RecordCOE – Certificate of Employment
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OTS Citizen’s Charter
Office: Administrative & Finance Bureau Services: Processing and Approval of Application for LeaveClients: OTS PersonnelRequirements:
Basic Letter Request (Address to the Administrator, OTS Thru: Chief, PCAS)Duly Accomplished Leave Form
Schedule of Availability of Service: Monday-Friday (8:00AM-5:00PM)Fees: NoneTotal Processing Time: 2 hours and 30 mins
No. Client Step Agency Action Office/ Person Responsible
Location of Office Duration
1 File/request application for leave of official or employee.
Receive, review application, and initial to the correctness of leave balance of official or employee, & forward to C, Pers & HRD Div. /Personnel Officer.
Personnel Leave Clerk- Ms. Evangeline Latag
AFB Office 20 mins
2 Review & sign the corresponding certificate of leave credits (CLC).
C, Pers/HRD Div.-Mr. Eric Lopez, Personnel Section-Ms. Jocelyn Mirabueno
---do--- 30 mins
3 Approve & sign application for leave of officials or employee for a period of 1- 30 days leave
AA, AFB ---do--- 20 mins
4 Approve & sign application for leave of official or employee for a period of 31 days and above including study leave, Leave to be Spent Abroad, Monetization/Committee/Terminal Leave & Leave w/o pay (regardless of number of days).
Administrator ---do--- 20 mins
5 Receive copy of applicant’s approved/ disapproved leave of absence.
File & furnish copy of approved / denied application for leave to Official / employee concerned
From Records Section to Personnel Leave Clerk- Ms. Evangeline Latag
---do--- 1hr
Legend:AA, AFB– Assistant AdministratorAFB – Administrative & Finance BureauCLC – Certificate of Leave Credits
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OTS Citizen’s Charter
Office: Administrative & Finance BureauServices: Payment of ClaimsClients: OTS PersonnelRequirements: Schedule of Availability of Service: Monday-Friday (8:00AM-5:00PM)Fees: NoneTotal Processing Time: 5 hours
No. Client Step Agency Action Office/ Person Responsible
Location of Office Duration
1 Claimant/Requesting parties
Receive the forms Budget Utilization Request (BUR), (duly designed by the authorized signatories of the Requesting Bureau) and Disbursement Voucher (DV) together with the supporting documents from the requesting personnel and officers of the different Bureaus.
Budget Staff – Mr. Romeo Mariñas
AFB Office 30 mins (assuming all supporting
documents are complete)
2 Verifies availability of fund allotment. If no allotment is available, the Head Budget Div. will return through her staff the BUR, DV together with the supporting documents to the requesting office/personnel.
C, Budget Div.-Ms. Lourdes Sales
---do--- 30 mins
If there are funds available to cover the obligation, the C, Budget Div. will certify as to availability of allotment and the corresponding charges thereto and affix her signature on the BUR.
---do---
3 Records the amount obligated, assign a number to the Budget Utilization Request Form, maintain a copy and forward the BUR, DV and the corresponding supporting documents to Accounting Div. for processing.
Budget Staff – Cherry Faustino / Tonnette Mercado
---do--- 30 mins
4 Receive the BUR, DV and supporting documents from the Budget Div. Checks completeness of attached documents. If incomplete, return to the
Accounting Staff – Ms. Evangeline Jarapa / Ms. Juanita Brosas / Ms. Jinkie Cariño
---do--- 30 mins
requesting party for compliance. If complete, assigns DV number and records in the logbook the DV number, date, payee, particular and the amount.
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OTS Citizen’s Charter
5 Reviews DV and check completeness of the supporting documents. Checks index of Payment to determine if there is no prior payment of the same claim. Signs the box a portion of the DV.
C, Accounting Div.– Cecilia Umengan
---do--- 30 mins
If the claim was already paid, returns the DV to the accounting staff to be released to the claimant.
AFB Office
6 Records the approved DV to the logbook and index cards of payment. Forwards the BUR, DV and the supporting documents to the authorized agency officials based on the approved memorandum on the delineation of authority.
Accounting Staff – Evangeline Ms. Jarapa/ Ms. Juanita Brosas/ Ms. Jinkie Cariño
---do--- 30 mins
7 Reviews and approves disbursement voucher. Forwards BUR, DV and supporting documents to the Finance Div. for Check preparation.
Head of Agency/Authorized Signatories based on the delineation of authority
---do--- 30 mins
8 Receives BUR, DV and supporting documents and records the same to the logbook. Verifies completeness of signatories on the DV. Prepares Check in 3 copies.
Finance Staff - Ms. Nenita Gonzales/Ms. Aida Carrando
---do--- 30 mins
9 Verifies completeness of the signatures on the DV. Reviews the amount of Check against the DV and supporting documents. Signs the Checks.
C, Finance Div.– Ms. Perla Molina
---do--- 30 mins
10 Countersigns check. Forwards the 3 copies of the check to the Cashier.
Head of Agency/Authorized Signatories based on the delineation of authority
---do--- 30 mins
11 Claimant/Payee Release the original check to the payee. Attaches Official Receipt/Sales Invoice on copy 1 of the DV.
Cashier – Ms. Nenita Gonzales/Ms. Aida Carrando
---do---
Legend:AFB – Administrative & Finance BureauBUR – Budget Utilization RequestDV – Disbursement Voucher
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OTS Citizen’s Charter
FEEDBACK MECHANISM
Feedback and Complaint FormsThe OTS has devised feedback and complaint form to monitor the satisfaction of our clients/
stakeholders on services rendered by our personnel and satisfied/unsatisfied clients may drop it in suggestions/complaint box located at the OTS lobby. These feedbacks are monitored and consolidated every end of the month and reports are submitted to Pers & HRD Division for appropriate action.
Example of Forms:
Fig. 1 Client Feedback Form
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OTS Citizen’s Charter
Fig. 2 Complaint Form
OTS Website Clients and stakeholders can also send their feedback thru email at this address: administrator@ots.gov.ph.
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OTS Citizen’s Charter
OTS Directory
Our office is located at Andrew's Ave. cor Aurora Blvd. Pasay City. We are open from
Monday-Friday 8:00am-5:00pm. You can visit our website at www.ots.gov.ph. Our Hotline
numbers are Tel# 855-2725 and Cell#: 0905-2677757.
Directory of Officials
BUREAUS/OFFICES OFFICERS CONTACT NUMBER
Office of the Administrator USEC CECILIO R. PENILLAAdministrator
Tel. No. 855-2735Telefax 855-2418
Office of the Deputy Director ASSEC LUCAS V CAUTON JRDeputy Administrator 853-2607
Civil Aviation Security Bureau DIR ROGELIO B BATHANAssistant Administrator, CASB 855-2435
Maritime Transportation Security Bureau DIR ISIDRO P BAÑARIAAssistant Administrator, MTSB 833-3350
Land Transportation Security Bureau DIR CARLITO R DIMAANOAssistant Administrator, LTSB 855-2725
Intelligence and Operations Bureau DIR ARTEMIO B GABRIELAssistant Administrator, IOB 853-7964
Legal and Planning Bureau DIR MIGUEL FF ORAAAssistant Administrator, LPB 854-5083
Administrative and Finance Bureau DIR LEONCIO T LAYGOAssistant Administrator, LPB 851-0469
OTS Location Map
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OTS Site
OTS Citizen’s Charter
TASK FORCE IN THE PREPARATION OF CITIZEN’S CHARTER OFOFFICE FOR TRANSPORTATION SECURITY
DIR LEONCIO T. LAYGO – Chairman
MR. BERNARDINO O. TARDECILLA – Vice Chairman
Mr. Geminiano A. Betero - Member
PSUPT Guillermo T. Liguigan (Ret) – Member
PSUPT Danilo R. Morada (Ret) – Member
Mr. Elvin B. Tinsay – Member
Ms. Verna A. Bonifacio – Member
Ms. Cecille F. Umengan – Member
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