Organizational Communication

Chapter 12 Recap/Discussion

Organizations

Communication AND Structure Related? If so, how? Relationship (of both) to organizations?

Organizational Communication Structure Networks (social, task, ad-hoc, overlapping) Role of context and external environments

Formal Communication

Downward Impact on organization’s culture?

Upward Limited in organizations – why? agree?/disagree? ‘Just a gesture’ – huh? agree/disagree? Impact on organization’s culture?

Horizontal Benefits? Issues? Impact on organization’s culture?

Formal Communication

Organizational Charts Communicate: Structure Power and authority Rules for communication

Lunenburg, F. C. (2010). Formal Communication Channels: Upward, Downward, Horizontal, and External. Focus on Colleges, Universities and Schools, 4(1), p. 1-7.

ALLIANCE FOR PHILIPPINES SECURITY GUARDS COOPERATIVE

Technical & Vocational Training Corporation

Formal vs. Informal

Not formally defined

Not based on organizational roles or rules

Benefits and/or issues with informal?

Popular example = the grapevine

Grapevine

Pros or Cons

https://www.youtube.com/watch?v=OeEphjImzsA

http://www.forbes.com/sites/work-in-progress/2012/05/22/how-to-prune-your-organizational-grapevine/

Organizational Culture

Learning the Culture through Communication Practices

Vocabulary

Stories (corporate, personal, collegial)

Rites and Rituals

Structure (roles, rules, policies, communication networks)

Others? Websites Mission Statements Promotional Materials Office Spaces A Crisis (and PR)

Impact of Crisis on Barneys?

http://www.youtube.com/watch?v=nhI-Etg6d2M

Inside the Office vs. Outside the Office?

Mentioned with constitutive rules

Should you hang out with coworkers outside of the office? Boss vs. Coworkers? https://www.youtube.com/watch?v=ilTPRUwGH5A

Examples of Organizational Culture

https://www.youtube.com/watch?v=9GxGiuUQdoU

https://www.youtube.com/watch?v=i7_R921f1OA

https://www.youtube.com/watch?v=5CcLIPaUz3E

http://www.youtube.com/watch?v=sitEqG6axaA

https://www.youtube.com/watch?v=4MqiHurbexE

HCA #8

Visit an organization’s website; explore three “tabs/sections” that teach you more about the organization. Note: If you pick an online store, you will probably need to scroll to the bottom. You cannot look at tabs that simply sell specific products. For example: www.walmart.com (you cannot use Wal-Mart for your assignment)

Tell me what you learned about the organizational culture and what it communicates to potential clients and employees. Discuss the organization’s use of verbal and nonverbal communication. You must pull out specific examples from the website. Factor in what you learned in Chapter 12

1-3 paragraphs; double spaced (Note: if it is 1 paragraph—it should NOT be a 3 sentence paragraph)

Come prepared to present