OB : Chapter 2.

FOUNDATION’s OFINDIVIDUAL BEHAVIOUR.

THE 3 LEVELS OF OB PROCESS…

• INDIVIDUAL LEVEL

• GROUP LEVEL

• ORGANIZATIONAL LEVEL.

• CHAPTER 2,3,4,5 & 6 will deal with the individual level of OB PROCESSES.

1.

WHAT ARE THE FACTORS WHICH OB STUDIES RELATED TO INDIVIDUAL’s IN AN ORGANIZATION:

Biographical Characteristics.Employee Productivity.

Absenteeism.Turnover.

Job Satisfaction.

Biographical Characteristics.

• Age.

• Gender.

• Marital Status.

• Tenure.

Major Determinants of Personality.

1. Heredity.

2. Environment.

3. Family & Social Factors.A: Socialization process.B: Identification process.

ABILTIES.

• There are 2 types of abilities which decide an individual’s capacity to perform various tasks in a job.

1. INTELLECTUAL ABILITIES.

2. PHYSICAL ABILITIES.

LEARNING.LEARNING IS A CHANGE IN BEHAVIOUR AS A

RESULT OF EXPEREINCE.THERE ARE MANY THEORIES ABOUT LEARNING.

COMPONENTS OF LEARNING.

• Learning involves change: may it be good or bad.

• Change must be relatively permanent. • Learning is change acquired through

experience.• Form of experience is necessary. • LEARNING IS A LIFE LONG PROCESS.

THEORIES OF LEARNING.

• CLASSICAL CONDITONING

THEORY.

• OPERANT CONDITONING THEORY.

• COGNITIVE LEARNING THEORY.

• SOCIAL LEARNING THEORY.