To learn more about how NextGen RCM Services can improve your bottom line contact us at (314) 989-0300 or visit nextgen.com/RCM.

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ACTION STRATEGY NEXTGEN RCM SERVICES

Have a defined credit and collection policy

Implement a Credit Card on File Program (CCOF)

Collect patient balances up front

Make sure staff is well trained

Make staff accountable for collecting

Assess patient’s propensity to pay

Offer online payment options

Maintain current patient demographics

Template supplied by RCM, best practice implemented by RCM

RCM implementation of CCOF

AutoFlow, contract management, set up best practices

Train staff on best practices

AutoFlow collect note

RTS, NextGen® Eligibility Self Pay (ESP), Retro Eligibility Checker, Patient Estimator,

Patient Financial Counselor, Pended Payment HIX

NextGen® Patient Portal

NextGen® EDI FastForward

Adopt patient-friendly statements

Adherence to HFMA's Patient Friendly Billing Guidelines

CLIENT SHOWCASE

Keith Froleiks, Practice Administrator I Rockland Eye Physicians & Surgeons

Working with NextGen RCM Services to collect more self-pay from our patients at the time of service, we have improved our procedures

to the point that in the recent months, self-pay patients are Rockland’s

number one source of collections on a monthly basis.

WATCH VIDEO

MAXIMIZEself-pay collections at every opportunity

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M

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Follow-Up

Appt.Scheduling

Pre-Visit

Check-InCheckout

Outsource inbound and outbound patient calls, statements, and letters

Provide patient-friendlystatements

Alert front desk of past due balances and estimated

patient responsibility

Optimize work flows fromfront to back office functions

Apply best technology configuration for

optimal collections

Identify uninsured and verify insurance

Maximize use of automation for patient and insurance

info prior to appointments

Provide Staff training on best practices for collecting efficiently

Use online payment tools

Establish/maintain bad dept policy

NextGen RCM Services

NextGen RCM Services provides a dedicated outsourced resource to help your practice fully optimize

revenue while maximizing technology use and streamlining billing and A/R processes. This one-platform

approach connects and synchronizes the clinical, administrative, and revenue solutions across all areas

of a practice ensuring you capture every dollar you deserve.

Outsource revenue cycle managementto NextGen RCM services

OPTIMIZEYOUR SELF-PAY COLLECTIONS

Patients are typically responsible for 30-35% OF THEIR MEDICAL BILLAccording to Intuit 2012, MGMA 2012, McKinsey & Company 2013

Overall, the number of people with high deductible plans rose TO 15.5 MILLION IN 2013 FROM 1 MILLION IN 2005 (annual deductible of $1,250 or more for individual coverage)

According to America’s Health Insurance Plans, the industry’s lobbying group in Washington.

If patient payments are not managed correctly, THEY CAN COST THREE TO FIVE TIMES MORE TO COLLECT THAN PAYER PAYMENTSAccording to Trends in Healthcare Payments Annual Report: 2012.

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QUICK FACTS

0

10

50

100

Before theysee their physician

At checkout After leaving medical practice

90%

70% 40%

% LIKELY TO PAY

Source: McKinsey & Company 2013

Collected

COLLECTED AFTER TIME OF SERVICE

Not Collected

79%

21%

Source: SuccessEHS study - Increasing Patient Collections:A Study on Patient A/R - Oct. 2013