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Optimising DevOps

3) Pre-empting Failure

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Application Performance Management

(APM)

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APM Defined

“In the fields of information technology and systems management, application performance management (APM), is the monitoring and managing of performance and availability of software applications. APM strives to detect and diagnose application performance problems to maintain an expected level of service”

http://en.wikipedia.org/wiki/Application_Performance_Management

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APM Defined

“In the fields of information technology and systems management, application performance management (APM), is the monitoring and managing of performance and availability of software applications. APM strives to detect and diagnose application performance problems to maintain an expected level of service”

http://en.wikipedia.org/wiki/Application_Performance_Management

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APM Defined

“In the fields of information technology and systems management, application performance management (APM), is the monitoring and managing of performance and availability of software applications. APM strives to detect and diagnose application performance problems to maintain an expected level of service”

http://en.wikipedia.org/wiki/Application_Performance_Management

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“5 Dimensions of APM*”

1. End user experience monitoring - (active and passive)

2. Application runtime architecture discovery and modelling

3. User-defined transaction profiling (also called business transaction management)

4. Application component monitoring5. Reporting & Analytics

*According to Gartner

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15 Reasons why you need APM

1. “THE AGE OF THE CUSTOMER”

2. E-COMMERCE3. NEW DEVELOPMENT

METHODS – AGILE AND SCRUM

4. FASTER DEVELOPMENT CYCLES

5. REDUCED IT BUDGETS AND RESOURCES

6. INCREASED NUMBER OF APPLICATIONS

7. DISTRIBUTED APPLICATIONS

8. CLOUD9. PAAS10. VIRTUALIZATION11. SOFTWARE DEFINED

DATA CENTERS12. MOBILITY13. BYOD14. INCREASED STRAIN ON

THE NETWORK15. FASTER NETWORK

SPEEDS

http://apmdigest.com/15-reasons-why-you-need-apm-in-2014-1 http://apmdigest.com/15-reasons-why-you-need-apm-in-

2014-1

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15 Reasons why you need APM

1. “THE AGE OF THE CUSTOMER”

2. E-COMMERCE3. NEW DEVELOPMENT

METHODS – AGILE AND SCRUM

4. FASTER DEVELOPMENT CYCLES

5. REDUCED IT BUDGETS AND RESOURCES

6. INCREASED NUMBER OF APPLICATIONS

7. DISTRIBUTED APPLICATIONS

8. CLOUD9. PAAS10. VIRTUALIZATION11. SOFTWARE DEFINED

DATA CENTERS12. MOBILITY13. BYOD14. INCREASED STRAIN ON

THE NETWORK15. FASTER NETWORK

SPEEDS

http://apmdigest.com/15-reasons-why-you-need-apm-in-2014-1 http://apmdigest.com/15-reasons-why-you-need-apm-in-

2014-1

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15 Reasons why you need APM

1. “THE AGE OF THE CUSTOMER”

2. E-COMMERCE3. NEW DEVELOPMENT

METHODS – AGILE AND SCRUM

4. FASTER DEVELOPMENT CYCLES

5. REDUCED IT BUDGETS AND RESOURCES

6. INCREASED NUMBER OF APPLICATIONS

7. DISTRIBUTED APPLICATIONS

8. CLOUD9. PAAS10. VIRTUALIZATION11. SOFTWARE DEFINED

DATA CENTERS12. MOBILITY13. BYOD14. INCREASED STRAIN ON

THE NETWORK15. FASTER NETWORK

SPEEDS

http://apmdigest.com/15-reasons-why-you-need-apm-in-2014-1 http://apmdigest.com/15-reasons-why-you-need-apm-in-

2014-1

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15 Reasons why you need APM

1. “THE AGE OF THE CUSTOMER”

2. E-COMMERCE3. NEW DEVELOPMENT

METHODS – AGILE AND SCRUM

4. FASTER DEVELOPMENT CYCLES

5. REDUCED IT BUDGETS AND RESOURCES

6. INCREASED NUMBER OF APPLICATIONS

7. DISTRIBUTED APPLICATIONS

8. CLOUD9. PAAS10. VIRTUALIZATION11. SOFTWARE DEFINED

DATA CENTERS12. MOBILITY13. BYOD14. INCREASED STRAIN ON

THE NETWORK15. FASTER NETWORK

SPEEDS

http://apmdigest.com/15-reasons-why-you-need-apm-in-2014-1 http://apmdigest.com/15-reasons-why-you-need-apm-in-

2014-1

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Actually - 1 Reason

1. Avoid bad press!

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CA

QuestHP

OpTier

Opnet

IBM

Compuware

Oracle

MicrosoftSL

Inetco

NetScout

eG InnovationsProgress

ASG

IderaVisual networks

Info vista

Network Instruments

Knoa

Aternity

Coradient

CorrelsenseNastel

dynaTracePrecise

Arctures Technologies

BMC

Managed Engine

New RelicAppDynamics

2011Riverbed

OpTier

2012

AppNeta

Dell

2013

Gartner APM Magic Quadrant

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Pre-Empting Failure

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Pre-emptive analytics• Provides additional analytics on

application performance and potential/actual issues before they effect the user experience

• Identifies root cause issues in deployed application components to facilitate DEV fixes/re-factoring and OPS deployment optimisation

• Provides visual indicators of traffic flow and response times across the application deployment that can drive infrastructure and service optimisation

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Pro-active failure avoidance

• APM supporting DevOps….– For deployment

automation/orchestration:• New releases of refactored application

components to cope with predicted issues• Versioned “last known good” components in

the event of potential, actual or planned outage

– For scalability:• Triggering additional instances of deployed

infrastructure components on-demand• Reactive to traffic growth predictions or

patterns

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Moving from the blame game…

Ops DevQA

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To the (pre-emptive) fix-It game

Ops

DevQA

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APM as a organisation heartbeat

• APM Provides a unified view of the situation that the “3 amigos” (Dev, Ops & QA) cannot dispute

• APM-driven activities fit nicely with Agile delivery approaches…..and can be measured and re-measured

• APM is THE DevOps dashboard• Keep the heart going!

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The Numbers

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APM for business value

• What is the cost of an outage?– Revenue loss– Reputational damage– Customer service costs

• What is the cost of slow performance?– Revenue*/minute correlates to response

time– Abandoned transactions, dissatisfied

customers*Substitute your measure here

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The “ROI” QuestionINCIDENT REDUCTION• Reduced mean time to resolve (MTTR)• Reduction in high impact outages• Reduction in number (and severity) of support tickets

MAXIMISED REVENUE OPPORTUNITY• Maximum uptime• Efficient business transactions• Applications engineered for response times

INCREASED CUSTOMER SATISFACTION• Increased reliability (and performance) across device and

browser types• Applications and infrastructure focussed on the customer

experience

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Panel Discussion