Operations Professional Resources Operations Professional Resources Communications and Professional Capacity BuildingCommunications and Professional Capacity Building

NTOC National SummitNTOC National SummitNovember 7, 2011November 7, 2011

Washington, DCWashington, DC

Michelle BirdsallMichelle Birdsall Douglas E. Noble, P.E., PTOE Douglas E. Noble, P.E., PTOE

NTOC Professional Resources:NTOC Professional Resources:Communications Communications ToolsTools

Web site: Web site: www.ntoctalks.com

NTOC TalksNTOC Talks Newsletter: Newsletter:Subscribe at Subscribe at mbirdsall@ite.org

Talking Operations Web CastsTalking Operations Web Castswww.ntoctalks.com/web_casts.php

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NTOC Talks e-NewsletterNTOC Talks e-Newsletter

E-mailed bi-weekly to over 7,000 E-mailed bi-weekly to over 7,000 subscriberssubscribers

Provides operations news from all 26 Provides operations news from all 26 NTOC member organizationsNTOC member organizations

Send subscription requests and news Send subscription requests and news submissions to mbirdsall@ite.orgsubmissions to mbirdsall@ite.org

Talking Operations Web CastsTalking Operations Web Casts Free, online information sessions designed Free, online information sessions designed for transportation practitioners and for transportation practitioners and decision makers nationwide.decision makers nationwide.

Web Cast contact:Web Cast contact:Jocelyn Bauer at Jocelyn.Bauer@saic.comJocelyn Bauer at Jocelyn.Bauer@saic.com

www.ntoctalks.com/web_casts.phpwww.ntoctalks.com/web_casts.php

NTOC Web ForumsNTOC Web Forums Previous Web discussion forum sites being merged into one.Previous Web discussion forum sites being merged into one.

NTOC Groupsite: NTOC Groupsite: Full Web 2.0 CapabilitiesFull Web 2.0 Capabilities

Document library Document library RSS FeedsRSS FeedsUser ProfilesUser ProfilesCollaborate ToolsCollaborate Tools

Started as NTOC Traffic Signal Library and Discussion SiteStarted as NTOC Traffic Signal Library and Discussion Site

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Archive: Archive: Talking Operations: www.ntoctalks.com/talkingopsTalking Operations: www.ntoctalks.com/talkingops ITS Technology: www.ntoctalks.com/itsforumITS Technology: www.ntoctalks.com/itsforum

NTOC Communications ProductsNTOC Communications Products

National Traffic Signal Assessment:National Traffic Signal Assessment:Traffic Signal Library and Forum Traffic Signal Library and Forum

NTOC One Pagers:NTOC One Pagers:SustainabilitySustainabilityEconomic DevelopmentEconomic DevelopmentSafetySafetyLivabilityLivability

Business Case for Transportation OperationsBusiness Case for Transportation Operationswww.ntoctalks.com/action_teams/business_case.phpwww.ntoctalks.com/action_teams/business_case.php

Professional Capacity BuildingProfessional Capacity BuildingMethods and ProvidersMethods and Providers

Purpose – to provide the knowledge and technology transfer required by a multi-modal workforce in support of effective operations programs 

Credit / CertificatesCredit / Certificates

Continuing Education Units (CEUs) •Certified under IACET guidelines•Requirements for instructions including defined learning objectives•Assessment of learners based on learning objectives Professional Development Hours (PDHs)•Number of contact hours of exposure to instruction Certificates -- provided to a person when they have completed a sequence of courses (x within a year). [Example: CITE has bundled courses to provide students with certificates in ITS Project Management, ITS Systems and Traffic Engineering & Operations.] 

Delivery Mechanism and Delivery Mechanism and ProvidersProviders

In today’s time constrained restricted resource environment, multiple organizations (NTOC, ITE, ITS-JPO, FHWA, local gov’ts and MPOs) have identified the following opportunities:•Partnerships between organizations•New delivery methods•User determination of own development needs•User more frequently seeking own answers•Networking as a method to improve competence•Organization to organization exchange (public or private)

Instructor-Led MethodsInstructor-Led MethodsWebinar (web seminar)•Interactive net meetings where subject matter experts (SME) present best practices and lessons learned. webinars draw•SMEs from academia and research, private industry, and public-sector transportation agencies.  Web briefing – similar but more focused on provided recent information on a specific topic such as the Transportation Act ExamplesITS-JPO Talking Technology and TransportationCITE coursesFHWA Talking Freight & Traffic Signal Program Management seriesNTOC Talking OperationsInstitute of TransportationOthers

Instructor-Led MethodsInstructor-Led Methods

Local Technical Assistance•For local counties, parishes, townships, cities and towns to improve their roads and bridges •Provides training programs, an information clearinghouse, new and existing technology updates, personalized technical assistance and newsletters. Examples•LTAP and TTAP•MPOs or Counties to local agencies

Instructor-Led MethodsInstructor-Led Methods

Workshops / Training Classes /Courses•Classroom setting instruction taught by subject matter experts•Covers multiple topics across a subject area•Duration from 1-2 (workshop) to 1-4 weeks (executive training) to a quarter/semester (university course)

Examples:University distance learning Consultant provided coursesITS Workshops NHI / NTI CoursesFHWA Resource Centers University CoursesCITE Semester program Operations AcademyITE IMSA

Blended LearningBlended Learning

Courses combine instructor-led and on-line instruction.  They can offer live discussions with an instructor through conference calls, interaction with other students, convenient on-line course materials, and a specific time frame to complete the course.

Examples:•ITS Standards Training•UTC Seminars•Open courseware•Ask an expert•ITE International webinars

Peer Group ApproachesPeer Group ApproachesPeer-to-Peer -The program quickly connects volunteers with expertise in specific area of practice with professionals who need guidance on technical issues  Peer reviews – Outside independent panel comes to an agency to review with stakeholders practices, policies, processes and programs. Typically concluded with report and presentation that shares places for improvement and best practices. Examples Peer-to-Peer Program (ITS, MUTCD, etc)FHWA Resource Center ITE – Intelligent Traffic Signal Operations Comm. (PtP)FHWA – Traffic signal program reviewsITE – Peer reviewsITS Help Line

Self DirectedSelf Directed

Learner directed based on their own personal development needs and requirements.

ExamplesKnowledge resource databasesGoogleWikipediaYouTube videosOn-line certificationsUTC LibrariesKnowledge sharing through social media (TIMTC)Independent Study of Courses (CITE, ITE)

For moreFor more information…information…

Darren G. BuckDarren G. BuckMarketing SpecialistMarketing SpecialistFHWA Office of OperationsFHWA Office of Operations(202) 366-6021(202) 366-6021darren.buck@dot.gov darren.buck@dot.gov

Douglas E. Noble, P.E., PTOEDouglas E. Noble, P.E., PTOE Michelle BirdsallMichelle BirdsallSenior Director, Senior Director, Public Information ManagerPublic Information ManagerManagement and Operations Management and Operations (202) 289-0222, x148(202) 289-0222, x148 (202) 289-0222, x139 (202) 289-0222, x139dnoble@ite.org dnoble@ite.org mbirdsall@ite.org mbirdsall@ite.org

c/o Institute of Transportation Engineersc/o Institute of Transportation Engineers1627 I Street, NW1627 I Street, NWSuite 600Suite 600Washington DC 20006Washington DC 20006