Operations Management

Group membersNoman Saleem L12-4808

Atif Mukhtar L124746Huda Khan L124752Umair Tariq L12-4740

Fatima Nasir L12-4728

DriveBy Car wash

Introduction

• Five type of car washes

• Our focus is on exterior (only) and full service of car wash

• Following processes are included in the car wash

• Drive in, soap up, scrub, blast, rinse, wax, dry, touch up

Idea Development

Two main things that should be ensure for success of every

project:

Time

Quality

Hence we provide services in less time but of best quality.

Essential Resources Required

Well as our business is based on cleaning system. It mainly

requires:

Clean and soft water

Shampoos and detergents

Waxes and polishes

Towels and air fresheners

Continued…

For further administration of business we need:

One person at Point of sale

One engineer for maintenance

One administrator

Three attendants

Preliminary design There are two type of services:

Field based services

Facility based services

Our business is of facility based services

In preliminary design we set up equipment according to the

requirement.

It will be further explain in detail in facility layout and space

requirement for each station.

Competitive Dimensions Every customer has different set of priorities

Companies are always making tradeoffs between these

dimensions:

Cost

Quality

Time/Speed

Flexibility

What are we focusing on? • Main focus on quality

• Not pricing very high

• Exterior wash= 5 min; Full wash 15-17 min

• Service available from 7am to 9pm whole week.

Service System Design Matrix

Supply Chain Strategy Service based business- no as such raw material

The whole service itself is the supply chain

Vendors for the supply of resources- detergents, shampoos,

polishes, shiners etc.

Outsourcing “Marketing and Promotion”

Marketing firm to design whole marketing campaign of our

business.

Inventory Strategy

Focus on JIT Not having a stock of products

Lean manufacturing Usage of time in services

Underutilizing employees

Flow Chart

Yes Yes

Touch screen panel

Select wash cycle

Full service Exterior service

Further Steps Further steps

Satisfied customer

Satisfied customer

No No

Delay for 5 min

Drive out

Continuous Improvement

Maintenance of machinery Maintenance schedule

Store inspection

Best services Upselling customers

Maintaining cleanliness

Inventory analysis Helps in forecasting and demand of equipment

Capital costs and expenditures

• Initial investment is high i.e. land, building and plant

Revenue

Break-even Analysis

Productivity

Full Capacity Production

In 14 hours, full capacity estimation is 104 cars per day and

37,960 cars per year

32 full service and 72 exterior only service

Revenue at full capacity is Rs. 75,200 daily and Rs. 27,448,000

yearly

Break-even reached in 3rd year

Forecasting • Forecasting can vary above and below the per year average output

of 31,025 cars but cannot exceed our full capacity output of 37,960

cars per year

• Assembly like layout

• Stationary equipments work on the

moving car

• Product layouto Facility organized so that equipment or work

processes are arranged according to the established

sequence by which the product is made.

Facility layout

Facility layoutPoint of sale Interior air

blowerPre soaker

Mitter curtain

Rinser Foam applicator

Scrubbers High pressure washer

Undercarriage wash applicator

Wax applicator

Mitter curtain

Scrubbers

Rinser Dryer Manual detail services

Enter

Exit

Space Requirements

Scale: 1 cm = 10 foot Scale: 1cm = 5 foot

Quality Control

Output at each station

Blocking time

Measuring quality quantitatively