Post on 12-Mar-2020
© 2018 Ipsos. All rights reserved. Contains Ipsos' Confidential
and Proprietary information and may not be disclosed or
reproduced without the prior written consent of Ipsos.
Open banking data dilemmas | April 2018 | PUBLIC 1
Paul Stamper
Ipsos MORI
Head of Financial Services
DATA SHARING DILEMMAS
OPEN BANKING
Open banking data dilemmas | April 2018 | PUBLIC 2
OBJECTIVES
1
2
3
Open banking data dilemmas | April 2018 | PUBLIC 3
WORKSHOP
DECEMBER 20176hrs
ANALYSISINTRODUCING
THE DETAIL
DEEPER
EXPOSUREINITIAL
REACTIONS
4Open banking data dilemmas | April 2018 | Version 1 | PUBLIC
Open banking data dilemmas | April 2018 | Version 1 | PUBLIC 5
What’s the benefit for the bank? Because there must be a
benefit for them.(Female 25-45)
There are other things out there,
so why? Why for the banks?
Why now?(Female 18-25)
Open banking data dilemmas | April 2018 | Version 1 | PUBLIC 6
Who is their market? What sort of person are they looking for? Young, old, middle aged?
(Male 45-65)
I don’t see the need for it, it’s all very easy already… Faster and
faster; easier and easier [are] marginal
differences and unnecessary.
(Male 25-45)
Open banking data dilemmas | April 2018 | Version 1 | PUBLIC 7
Our banking is thelast bit of privacy left
in this world, and nowit’ll be everywhere.
Banks should be differentfrom other companies.They should be reallysecure, really private.
(Male, aged 18-25)
Open banking data dilemmas | April 2018 | PUBLIC 8
PRIMARY CONSIDERATIONS:
HIERARCHY OF CONSIDERATIONS
ATTITUDE TO
CONTROL OF
FINANCIAL DATA
DISCLOSURE
PERCEIVED
ACCOUNTABILITY
OF BANK
PERSONALITY
TYPE
TRUST IN
TECHNOLOGY
SECONDARY CONSIDERATIONS:
TERTIARY CONSIDERATIONS:
Open banking data dilemmas | April 2018 | PUBLIC 9
PRIMARY CONSIDERATIONS:
HIERARCHY OF CONSIDERATIONS
ATTITUDE TO
CONTROL OF
FINANCIAL DATA
DISCLOSURE
PERCEIVED
ACCOUNTABILITY
OF BANK
PERSONALITY
TYPE
TRUST IN
TECHNOLOGY
TRUST IN
PROVIDERBENEFITS RISKS
SECONDARY CONSIDERATIONS:
TERTIARY CONSIDERATIONS:
Open banking data dilemmas | April 2018 | PUBLIC 10
PRIMARY CONSIDERATIONS:
ATTITUDE TO
CONTROL OF
FINANCIAL DATA
DISCLOSURE
PERCEIVED
ACCOUNTABILITY
OF BANK
PERSONALITY
TYPE
TRUST IN
TECHNOLOGY
TRUST IN
PROVIDERBENEFITS RISKS
ATTITUDE
TO CONTROL
OF PROCESS
SENSE OF
REASSURANCE
SENSE
OF EASE
SECONDARY CONSIDERATIONS:
TERTIARY CONSIDERATIONS:
HIERARCHY OF CONSIDERATIONS
Open banking data dilemmas | April 2018 | PUBLIC 11
CONSENT AND REDIRECTION
FLEXIBILITY
TRANSPARENCY
Open banking data dilemmas | April 2018 | PUBLIC 12
Even if you give consent, when do you get the option to opt out? Can you stop? Will it stop or does it still
continue? I need an option to change my mind, to stop
instantly. (Male 25-45)
Open banking data dilemmas | April 2018 | PUBLIC 13
CANCEL AT
…WITH
CONFIRMATION
FROM TPP
REVOCATION
Open banking data dilemmas | April 2018 | PUUBLIC 13
THE BANK
… AND WITH
FLEXIBILITY
Open banking data dilemmas | April 2018 | PUBLIC 14
My bank - it’s justto do with them.
They’re the first people I’d call up if something went wrong. Even if it’s the comparison tool’s fault, the bank is the
easier way to go.(Female 18-25)
Open banking data dilemmas | April 2018 | PUBLIC 15
MULTIPLE PARTIES
WHERE IS
GOING…
MY DATA…AND
WHAT’S
BEING DONE
WITH IT?
Open banking data dilemmas | April 2018 | PUBLIC 16
They should tell you because some people
might trust the provider that they think it is but
not the attached one. You would then feel they’re
being honest. (Female 18-25)
Open banking data dilemmas | April 2018 | PUBLIC 17
POTENTIAL
RISKS
IMPLICATIONS
PERCEIVED
BENEFITS
OPENBANKING
Open banking data dilemmas | April 2018 | PUBLIC 18
I) BENEFITSBECOME CLEARER
POTENTIAL
RISKS
IMPLICATIONS
PERCEIVED
BENEFITS
OPENBANKING
Open banking data dilemmas | April 2018 | PUBLIC 19
I) BENEFITSBECOME CLEARER
2) TRUST IN PROVIDERS
POTENTIAL
RISKS
IMPLICATIONS
PERCEIVED
BENEFITS
OPENBANKING
Open banking data dilemmas | April 2018 | PUBLIC 20
I) BENEFITSBECOME CLEARER
2) TRUST IN PROVIDERS
3) CAUTION WILL DECLINE
POTENTIAL
RISKS
IMPLICATIONS
PERCEIVED
BENEFITS
OPENBANKING
Open banking data dilemmas | April 2018 | PUBLIC 21
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2
3
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5
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PRINCIPLES
© 2018 Ipsos. All rights reserved. Contains Ipsos' Confidential
and Proprietary information and may not be disclosed or
reproduced without the prior written consent of Ipsos.
Open banking data dilemmas | April 2018 | PUBLIC 22
Thank you
DATA SHARING DILEMMAS
OPEN BANKING