Post on 29-Oct-2014
description
Only Wet Babies Like a
Change
Only Wet Babies Like a
Change
So, don’t think you’re
alone
by F. Michael Babineaux, CPSM, C.P.M., A.P.P.President/CEO
Babineaux Education, Services and Training, Inc.
FEC = Federal Express Corp
FEC = For Ever Changing
A $40-billion market leader in transportation, information, and logistics solutions, providing strategic direction to the five main operating companies
Provides customer access to the full range of FedEx transportation, logistics, e-commerce and information services by integrating sales, marketing and information technology
Key Message
You can’t survive,
let along prosper
if you don’t learned how to
accept and make the best of change.
Objective
Help You
Deal with the Changes in
Your Life
Without Anyone Getting Stepped On
Direction
• Observations• Definition• Reactions• Effects• Leadership• Phases• Failures• Cheese
Direction
• Observations about change
• Definition• Reactions• Effects• Leadership• Phases• Failures• Cheese
The Elevator Story
Key Message
If it was that easy – you and I would be talking
about something
else
The feeling of Change
Key Message
Dealing with Change is uncomfortable
Direction
• Observations• Definition• Reactions• Effects• Leadership• Phases• Failures• Cheese
Definition
To make the future course of something different from what it would be if left alone
To change the course of history
Definition
To remove and replace a covering
To change a baby
Direction
• Observations• Definition• Common Initial
Reactions• Effects• Leadership• Phases• Failures• Cheese
Common Initial Reactions
• Somebody Else’s JobIf not you, whose job is it?
“Only I can change my life, no one can do it for me”
Carol Burnett (1936 - )
Common Initial Reactions
I’m Just Not Going To Do It!
How can they remain the same in a changing
organization?
Common Initial Reactions
Be a Victim
Acting like a victim is not a
survival strategy in a
changing organization
Wooo is me!!
Common Initial Reactions
New Game - Old Rules– Don’t try harder or smarter -
try differently
Don’t be thrown out of the game!!
Common Initial Reactions
In My Own Sweet Time
Accept change according to their
schedule
Stay in comfort zone to minimize stress
Falling behind = More STRESS
Key Message
An initial reaction to
change should be expected
Direction
• Observations• Definition• Reactions• Effects of Change• Leadership• Phases• Failures• Cheese
Change – The Source of Stress
• Effects of Stress• Stress Reactions
Cumulative Effects
Many mildly stressful situations, while not threatening to your mental well-being in themselves, can contribute to a cumulative effect which could ultimately damage the your mental well-being.
Extended Effects
• Rarely confined to the individual concerned
• The effects may be felt by all around them
Your Stress Affects Us All
One day back from vacation and I’m
already stressed out
Your Stress Affects Us All
You think you’re stressed? I’m the one who’s done your work while you were gone!
Stress Effects
“You’ve been getting on my nerves all day, big sister!
(Stress is Cumulative)
“You’re stressing ME out, little sister!”(Stress is extended)
Key Message
Change is the major cause of stress – learn to deal with
change and you’ll reduce stress
Change – The Source of Stress
• Effects of Stress• Stress Reactions
What? Me Worry?
Two Stress Reactions
Stress Reactions
• Seem immune to stress
• Despite major disruptive events
• View problems as a challenge
• Derive a sense of meaning when handling stress
Here We Go Again!
Stress Reactions
Others appear to be stress-prone over
what many consider minor disruptive
events.
Stress Reactions
• Negative viewpoint
• More helpless attitude
• Feel guilty or anxious
• Often don't expect things to get any better
Stress Reactions
What causes the difference between the reactions of these two
types of individuals? – It appears that deeply ingrained
patterns formed through childhood– We live in a culture that induces
stress, from childhood on up
Our Stress Culture
We should be able to handle
whatever comes our way – on our
own, without help
Handle it, handle it
Our Stress Culture
We’re expected to pull our load, and are chastised if
we don’t
Push that barge, lift that bail
Our Stress Culture
We believe we can do it all and
have it all, because that’s what “success”
is all about
If it’s to be done, It’s up to you
Looking at Change
Young Woman
or
Old Woman
Key Message
How you handle change
(and reduce your stress)
is largely determined by how you look at it
Fearful or Hopeful
Looking at Change
“To the fearful change is threatening because it means that things may get
worse
To the hopeful it is encouraging because things may get better”
King Whitney, Jr.
Direction
• Observations• Definition• Reactions• Effects• Leadership of
Change• Phases• Failures• Cheese
Keys to Change Leadership
In order to successfully lead anyone through change, you’ve got to know
how they deal with change.
And as important, how you deal with change.
As long as everybody gets along
As long as we can have fun
doing it ;-)
A few dead bodies won’t hurt anything
As long as we know all the
facts
What You Need to Lead Change
Get on with it!
Recognize my efforts
Give me the Details
Make me feel good
Key Message
Effective Change Leadership depends on
understanding yourself and the people affected by the change.
Direction
• Observations• Definition• Reactions• Effects• Leadership• Phases toChange Acceptance• Failures• Cheese
Change Phases & How You can Help
• Phase One – Denial– Lack of reaction – Withdrawal– Focus on the
past– Denial is normal
“This too will Pass”
Change Phases & How You can Help
• Phase One - Denial Help– Information is
needed – Let people know
that they have choices
Change Phases & How You can Help
“They can’t make me,can they?”
• Phase Two – Resistance– Strong feelings emerge
» Anger, Blame, Anxiety
» Depression, Apathy
– Productivity slips– People upset and negative – Some want to leave the organization
Change Phases & How You can Help
• Phase Two - Resistance Help
• Allow negativity expressed safely• Manage the resistance
Three major ways to manage resistance
1. Communication• Provide rationale behind the
necessity of the change
Three major ways to manage resistance
2. Participation• Involve people whose actions
must change
Three major ways to manage resistance
3. Negotiation• Find benefits for everyone
willing to change
Change Phases & How You can Help
• Phase Three - Exploration– As the
recognition begins to dawn
• Concern for Details• Confusion• Lack of Focus“It’s not blowing over
We better deal with it”
Change Phases & How You can Help
• Phase Three - Exploration Help– Let them construct
their plans
– Envision the future state
– Listen to them
Change Phases & How You can Help
• Phase Four - Commitment– Willing to recreate
roles, and expectations– Cooperation– Focus– Anticipation – Usually only lasts until
the next change
“Get out of my way”
Change Phases & How You can Help
• Phase Four - Commitment Help– Very Little Support– Friendly Follow up– Short Discussions
Change Phases Summary
• Denial– Withdrawal– Focus on the past
• Resistance– Anger– Blame– Anxiety– Depression– Apathy
Change Phases Summary
• Exploration– Concern for Details– Confusion– Lack of Focus
• Commitment– Cooperation– Focus– Anticipation
Change Phases Sequence
• Phases–Denial
–Resistance
–Exploration
–Commitment
Change Phases & How You can Help
• Maintenance– There may be
relapse or recycling, as in:
– "I've quit smoking ten times”
Real Change = Time and Commitment
Advise for Leaders
• Focus on Future• Change Reward System• Keep Score• Crank Up Communication• Demonstrate Commitment• Expect Casualties
Advise for Employees
• Commit fully to the change• Accept ambiguity and uncertainty• Behave like it’s your business• Hold yourself accountable• Alter your expectations
Key Message
When faced with changes – people go through phases
You can help
Direction
• Observations• Definition• Reactions• Effects• Leadership• Phases• Causes of Change
Initiation Failures• Cheese
Why change initiatives fail
Why change initiatives fail
Inconsistencies between
management words and
deeds
Message
“Actions speak louder than
words”
Why change initiatives fail
Lack of system to evaluate
change results
Message
“You can’t manage what
you don’t measure”
Why change initiatives fail
No change of reward systems
Message
“Recognize and Reward Performance
You want Repeated”
Why change initiatives fail
Unrealistic timelines
Message
“Deadlines can be a
challenge, but obtainable”
Why change initiatives fail
Lack of stakeholder
Buy-In
Key Message
“Stakeholder involvement
breeds buy in”
Why change initiatives fail
Training is enough
Direction
• Observations• Definition• Reactions• Effects• Leadership• Phases• Causes of Change
Initiation Failures• Cheese and Change
What’s Cheese got to do with Change
Who Moved My Cheese?By Spencer Johnson, M.D.
Who Moved My Cheese?By Spencer Johnson, M.D.
• Theme– How to Deal with Change
• Characters– Hem & Haw– Sniff & Scurry
• Metaphor– Cheese is comfort– Moving the cheese is change– Smelling the cheese is up dating skills– Moving with the cheese is changing with the
change
Who Moved My Cheese?By Spencer Johnson, M.D.
• Every Day– Cheese Station One
• One Day– No Cheese
• Sniff & Scurry– Find New Cheese
• Hem & Haw– Wait for Cheese to return
Who Moved My Cheese?By Spencer Johnson, M.D.
• Hem & Haw– It’ll be back– We like it here– It’s Tough in the Maze
• Sniff & Scurry– Lots of false starts– Lots of dead ends– Cheese Station Two
Key Message
•They keep moving the cheese
•Smell the cheese often
•Move with the cheese
Key Message Review
To Help You
Deal with the Changes in Your Life
You can’t survive,
let along prosper
if you don’t learned how to
accept and make the best of change
Key Message
Key Message
If it was that easy – you and I would be talking
about something
else
Dealing with Change is
uncomfortable
Key Message
How you handle change
is largely determined by how you look
at it
Key Message
The Initial Reactions to
Change should be expected
Key Message
Change is the major cause of stress – learn to deal with change
in order to reduce stress
Key Message
Key Message
You have to understand
how you and your
Colleagues deal with change
Key Message
When faced with changes – people go through phases
Denial – Resistance – Exploration - Commitment
You can help
Successful Change Initiation
depends less on the people
than on the process
Key Message
Key Message
•They keep moving the cheese
•Smell the cheese often
•Move with the cheese
The Martini and the Mounties
These may not be the best ways to deal with the
changes in your life - but it should help
Thanks for yourtime and attention
Only Wet Babies Like a
Change
Only Wet Babies Like a
Change
So, don’t think you’re
alone
by F. Michael Babineaux, CPSM, C.P.M., A.P.P.President/CEO
Babineaux Education, Services and Training, Inc.