Service Convergence at Sunderland

Change

Culture

Values

Oliver Pritchard & Kirsten Black

¿Puzzled?

From 5 DepartmentsCreate a Single Service

No Director

No framework or

steer

Institutional upheaval

Partial rationale

Get on with it

Our Challenge

Convergence?

Student Exp

Identity Effective

Best Fit

How?

Early thinking

When are you going to restructure

Values as change agent

Design a glue layer: staff/teams

Build the organisational foundation

Inspiration and Impetus

Why bother?

What are they good for?

Yucky?

Getting a handle on values

Stepping on: values & cultural change in SLS

Personal Values

Workplace Values

Desired Culture

Shared Vision

Mission Next Steps

Organisational values: early actions

Workplace issues Cultural aspirations

Getting to know others

Common ways of working

Working Groups

Starting to make it stickComms & Briefings

Staff Dev

Appraisal Objectives

Embed

sometimes it felt a bit like thisThen this would happen

Making a meaningful differenceEmbody

Behaviours

Mgt

Staff

Performance

Appraisal

Expectations

Outcomes & Impacts

Service Culture

• ULS Quality Model

• ITS Comms

• Values as DNA

{Re}Structure

ULS/ITS/WALTSLiberated Leadership

Sharing

SpacesDelivery modesValues-driven practice

SLS is the exemplar for cultural change at UoS

Outcomes & Impacts

Deep cultural convergence

Positive test of staff vision

“The best thing we’ve done is SLS”

IIP

Surveys

Benefits

Shared mission & common approach

Cross-working – by instinct

Values-informed service delivery

Values-informed service dev’ment

Confidence to walk the talk

LearningEnergy & Motivationdltbgyd!

Critical mass is keyTake the wins where you can

Play for the long game

It’s not all uphill

Puzzled

Ideas Catalyst Values

ActionsEmbed

Impacts Benefits Learning

Dave Hitz - Are corporate values yucky? (19 Apr 2011) YouTube video, added by TEDxTalks [Online], Available at https://youtube.googleapis.com/v/MRdaHZrView?end=159 and https://youtube.googleapis.com/v/MRdaHZrView?start=873 (Accessed 16 June 2013)

Value Your Workplace Values: Humor at Work (19 Oct 2009) Youtube video, added by Michael Kerr [Online], Available at www.youtube.com/watch?v=u7Wilygp6j8 (Accessed 16 J

Groucho Marx, I’m against it (28 Jan 2010) Youtube video, added by mreffen1 [Online], Available at https://youtube.googleapis.com/v/xHash5takWU?start=7 (Accessed 14 June 2013)

Trapped on an escalator (22 Sept 2006) Youtube video, added by Khumpty [Online], Available at https://youtube.googleapis.com/v/uVN-7h4YiAs?end=98 (Accessed 4 April 2013)

The Office values – Microsoft UK Training with David Brent 1 (8 July 2007) Youtube video, added by cpdgeneral [Online], Available at https://youtube.googleapis.com/v/uVN-7h4YiAs?end=98

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Video Clips

Oliver.pritchard@sunderland.ac.uk

Kirsten.black@sunderland.ac.uk

Information Sharing, Team Work

Continous Improvement

Customer Focus, Customer Satisfaction