Office© 2013, WORK FAMILY & HEALTH NETWORK

Leadership Education

for Offices

Each person is free to do

whatever they want, whenever they want

as long as the work gets done.

Background• CultureRx• Research Team

Goals• Supportive supervisors for employee performance and

personal lives• Employees’ sense of control over the time and timing

of their work

Computer-based Training

Supportive Behavior Tracking

The Typical Workplace...

...“Face Time”

“Core Hours”...

Collides With

the 21st Century

The 1950s

TRUST ME Just

To Do The Work

Demands/Control

Mon - Thurs8 a.m. - 6 p.m.Fridays Off

The Flexibility Trap

Limited Flexiblity

Career Trade-Offs

Limited Access

The ‘We’re Flexible’ Workplace vs. STARFlexible Work Programs• Permission required• Limited options – inflexible• Management controlled• Based on hours• Requires

policies/guidelines• Focus on ‘time off’

STAR• No permission needed• Un-limited options – fluid• Employee managed• Based on the work• Requires accountability –

clear goals• Focus on ‘the work’

MANAGEMENT

Management Concerns People will never come to work – I’ll never see them. How will we know if we’re getting ‘40 hours’ out of them? What about wage and hour laws and hourly workers? Teamwork will suffer. Relationships will suffer. What about face time? Body language? How will we develop employees? How will we manage performance? We’re meeting oriented. How will we schedule meetings? Aren’t some meetings mandatory? How will we know if our employees are really working? We’re different. I don’t see how this could work. What about technology? What about fire-drills? Freedom will be used to take advantage of the company. What about project-based work?

Time Beliefs

Judgment

TIME

ACTIVITIES OUTCOME

OUTCOME ACTIVITIES

Reward the OUTCOME, not the ACTIVITY

Support. Transform. Achieve. Results.

Time-Based (Traditional) Work Environment

BELIEFS

JUDGMENT

Each person is free to do

whatever they want, whenever they want

as long as the work gets done.

Imagine a place where……people at all levels stop doing any activity that is a waste of their time, the customer’s time, or the company’s money…

…employees have the freedomto work any way they want…

…every day feels like Saturday……work isn’t a place you go,

it’s something you do……people have an unlimited amount of paid time off as long as the work gets done…

…arriving at the workplace at 2 p.m.is not considered coming in late…

…nobody talks about how many hours they work

…every meetingis optional…

…it’s okay to catch a movieon a Tuesday afternoon…

…it’s okay to grocery shopon a Wednesday morning…

…leaving the workplace at 2 p.m.is not considered leaving early…

…nobody feels

stressed out …

overworked …guilty…

…there are no work schedules…

…there aren’t any last minute fire drills……and there’s no judgment

about how you spend your time.

on a Thursday afternoon……it’s okay to take a nap

LeadershipCall to Action

OUR PROCESS

Process Roadmap

Weeks 1 & 2Week 3

Leadership Education,weSupport

Training &Tracking

Kickoff Session

Sludge Session

Culture Clinic

& Manager-Only

Sessions

Do Something Scary andweSupport Tracking

Team Forum

Session

Week 5 Week 7 Weeks 8 & 9

Week 11Week 6

Sludge Eradication

Poll

Office© 2013, WORK FAMILY & HEALTH NETWORK