How Business Psychology will benefit your Clients

Presentation to New Zealand Institute of Chartered Accountants,

Public Practice SIG by Richard Motet

29th April 2013

29th April 2013

We live in the age of Low Productivity and Employee Disengagement

April 2013

NZ’s productivity ranking

April 2013

2012 Employee Engagement ranking Source: BlessingWhite 2013

April 2013

Workplace deviance is increasing

•absenteeism•high turnover•theft & fraud•bullying & abuse•personal grievances•stress•drugs and alcohol•excess overtime & tardiness•misuse of owners’ infrastructure & time•HSE incidents•malicious compliance & leaks

AUGUST 2012

Be careful out there!

April 2013

Breaking-out of negative spiral

Commitment to mission

Economy of effort

Solution – Back to Basics with low cost interventions

Ongoing Due Diligence (economy of effort)

&Employee Engagement

(commitment to mission)

April 2013

April 2013

Due diligence is not a once-off event

April 2013

Develop productivity dashboards

You can’t manage what you can’t measure

• Customer loyalty – increases by 56% (Gallup)

• Productivity – engaged employees generate 43% more revenue than disengaged ones (Hay Group)

• Return to Shareholders – companies with strong engagement +64% (Watson Wyatt)

• Safety – improves by 50% (Gallup)

• Operating income – 52% gap between highly engaged and low engaged employees (ISR)

April 2013

So what’s Employee Engagement got to offer?

• Are your employees committed to their role?• Are they proud to work for the organization?• Do they advocate the organization to others?• Do they invest discretionary effort to help the

organization be successful?• Are they resilient and tenacious?• Do they take personal accountability for their

decisions?

April 2013

Are your employees engaged?

• Build your team around your “A” players• Treat each customer if they were your only customer• Treat each employee if they were your only employee• Everyone, leader, manager and reports are all

employees, each fully accountable for their behavior• Everyone knows precisely what is expected of them• Protect and defend the business’s Brand and Values• A no excuse, no blame culture.

April 2013

Building Employer Engagement

April 2013

You cannot afford disengagement

• Behavioral profiling

• Organisational diagnostics

• Defined effective people behaviours and values

• Performance management

• Due diligence

• Employment relations

• Leadership master-class

April 2013

Recommended investments in Employment Engagement

Thank You

www.businesspsychology.co.nz